Our 7-year old AC unit died. We had another company come out, and they told us it needed to be replaced. To make sure we weren't getting scammed, we contacted Alicia Air for a second opinion. They sent out a tech within 2 hours of us contacting them on Angie's List. Paul Lebarton came out and evaluated the system, giving us the same assessment as the first company. He was honest and straightforward, and very knowledgeable. He provided several different options for replacement, but I didn't feel like he was making a hard sales pitch. The price was actually higher than our other quote, but we attributed that to the more expensive brand (Carrier, vs. Goodman). We ultimately decided to go with Alicia for a full system replacement (the attic unit was 25 years old, so we decided to replace that too.) We paid our deposit on a Wednesday. We heard back from them the following Monday, and they scheduled the install for Wednesday. One week from deposit to install, in the hottest part of August. Pretty awesome. The other company quoted 4-6 weeks. They showed up right on time, and did the full install in a single day. Everything was done at very high quality, and they left the house spotless afterwards. The installers (Paul again + Roberto) were polite, thorough, and provided great service. Couldn't be happier with the result. read more

I had a Carrier central air unit installed in my home in Dana Point when I bought it. Alicia Air did the installation about 12 years ago. That went well, and I have had some regular maintenance visit since then. Recently the fan stopped working, so no Air or heating. Alicia Air sent a technician I had not seen before: Bryan Perez. He was very helpful, explaining what was wrong and giving me plenty of information about the proposed repair. When I agreed he returned in a few days and completed the major repair efficiently and competently. I have had experience with other A/C service in the past, some good some not so good. The service I have gotten from Alicia Air has been consistently good over several years. read more

Alicia Air came to fix my air conditioner and $1095 later it still didn't work. The tech told us that the wiring was messed up and that he couldn't reach where it needed to go. We had two choices 1. Buy a remote for $1500 times two, we have two units 2. Call an electrician. We called the electrician and ten minutes later he hooked up the unit for $200. I asked Alicia for a two hundred dollar discount to cover the cost of the electrician. They basically told me to BIOMA. My fault because I would get confused between Alicia and Aliso air. Well I won't do that again. If I could give them a no star rating, I would. read more

We have been using Alicia Air for the last eight years and have always been pleased with their work and prices. They were initially one of three companies that we received quotes for a new air conditioning unit and furnace and they were the middle quote and we have been happy with their services ever since. They clearly know what they're doing and are excellent communicating when they're going to be arriving and are always easy to set up appointments. We won't use anybody else. read more

They know what they're doing but on the high side. I had a questionable experience with them. They charged me to replace a broken drain pan that might have been their fault. read more

Honesty and integrity are a lost art to a society that can distort reality beyond logic and reason. At the same time when a company operates at a level of professionalism above the rest it is not only refreshing is it reassuring that all is not lost. Bryan came out, diagnosed the issue, provided a clear perspective on the repair, fixed the issue and was gone. Wow, efficient, affordable and honest. Bryan has earned my business and his card is located on my wall. Thanks Bryan, I appreciated everything! read more

Over the Christmas holiday our heater went out. It's a gas furnace only with no AC. We called Alicia Air for an estimate. They found the furnace in lockout due to overheating and couldn't fix it. However, they gave us an estimate for $7,276.00 to replace the furnace. A friend referred us to their service team and they were wonderful. They diagnosed the problem to the motor starter and thermostat. They were back the next day with the appropriate parts and the heat was completely restored. Their charge was $375.00 - a whopping $6,901.00 savings over Alicia Air!! read more

11/9/2022, 9am: Associate came to do inspection of furnace/interior A/c unit in garage and outdoor A/c unit (see pics for his recs). Associate then handed customer a brochure and advised on the benefits of merchant's A/c maintenance program. He advised that customer should start budgeting for a new system. Customer advised that he would prefer to do whatever upkeep is necessary to optimize function of his existing system as it is used infrequently and the climate is mild at his residence. Associate advised a few times that he was awaiting quote, and he did not want to provide to customer until he was sure to ensure accuracy. Upon receiving it, Associate said "ok, I got the quote and it's not as bad as I thought: $1065". Given the good rapport established with customer, customer did not ask (nor was he offered anything in writing) to review/sign and agreed to proceed. Associate took customer's payment for the $95 visit fee. Associate advised that the paperwork would be emailed over and he left. 11/9/2022, 11am- Customer received a text message and completed post-visit survey 11/9/2022, 12:44pm- Customer received signed copy of credit card statement and unsigned copy of estimate, now with a price of $1331 (see pic); customer replied to Alicia email account asking about the $266 increase in price 11/10/2022, 9:08am- Customer called Alicia Air and spoke with General Manager. Customer advised GM about the above, and he advised that he "personally prepared the estimate" and the "Associate showed it to the Customer". Customer advised GM that no written estimate was shown to him; GM then reached out to Associate who said he "did show the customer the estimate." Customer advised that he was quoted $1065 for the work in the above context, but GM said that his business would lose money and advised customer to forgo some of the services to reduce the cost of work. Customer expressed dissatisfaction with what had occurred to GM. Customer spoke with Alicia receptionist about timing of work. She advised that she could not confirm as "deliveries have been inconsistent but hopefully it will be on one of trucks." She advised that customer would be called to inform him of when part arrived and then could plan on visit appointment time. 11/11/22, 9am. A different Associate came to customer's residence to perform work, and customer advised that no one from Alicia had called to advise customer of visit as discussed. Customer then reiterated to Associate his ongoing concerns about the $266 increase in price, his trust issues, and the GM's assertion that the customer was shown the unsigned estimate by prior Associate, when as per the included figure shows the estimate that he had received about 2 hours after the prior Associate had departed. Customer advised that he was willing to proceed with the work but only at the originally quoted $1065. 11/11/22, 9:12am. GM called customer in reference to above and aforesaid concerns were reiterated. Given the above and an inability to reach a reasonable resolution, GM and customer decided against proceeding with work. Most would agree that if the written estimate had been shown to the customer, it is customary to have the customer sign it to validate communication occurred and terms are agreeable. The initial Associate who did the inspection was personable, likeable, seemed competent and reasonable, and did a nice job overall. There are 6 other Carrier-certified dealers in Southern OC. read more

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I am compelled to share that as a residential home owner in Lake Forest, my wife and I are thrilled 'beyond words' with the quality of service provided! The crew members were individually and collectively ethical, committed, and prudent in addition to gracious. We could NOT be more pleased!! Their names are Scott, Josh, Trey, Robert, and Brandon. Please recognize them for being so resolute, genteel, and voracious. Indeed, they are amazing as a team. I thank you. Kim, Customer read more

This "company" installed a new $13K hvac system last summer. This summer it crapped out. They sent a 'tech' who came and "fixed " it; entered my home (I was at work and left the house open for them) did something, left no paperwork, no explanation of what went wrong, what do do if it happened again, NOTHING. A week later the system broke down AGAIN. 87F in the house. Do yourself a favor and avoid this Mickey Mouse "company". Completely useless and expensive. Some had great luck with them, some haven't. If you want to take a chance go Ahead but know what to possibly expect. read more

Alicia Air Conditioning & Heating - $13K hunk of trash. - Heating & Air Conditioning/HVAC Near Me - Lake Forest, California

I understand that Covid has had a negative impact on businesses however I would expect that a well established business would have a better way of communicating any issues with their customers. Customer service is everything. When I called to get an estimate on a new air conditioner, after our current system blew out, I spoke with a man who was lackluster (to say the least) on the phone. He almost seemed perturbed that I had called. He took my name and number and said he would pass my info onto one of the technicians and they would call me back. This was on a Saturday, and by Monday night I have yet to hear back. Alicia Air apparently doesn't need my business. read more

Totally dishonest. My mom called to get a thermostat replaced in her house. These guys waited two days then came over charged my mom $350 for a thermostat that cost $59. Said it "was the only one available" even though my mom specifically asked for a very basic model. Wrote but they did not respond to any emails. Dishonest and deceitful. Not to be trusted. You've been warned. read more

Called for estimate to replace 15 yr old AC. Estimate was the highest( exceptionally high) of 4 estimates I rec'd. They also charged me $350 for an oxidizer test on AC lines, None of the other companies suggested I have this done. I sent them a rejection of estimate based on 3 other estimates.And respectfully requested. return of the 350 charge. I have not heard a "peep" from them. Would not recommend them.l Carole--- Mission Viejo. read more

Bought a house that had AC installed by Alicia air. Haven't used the Ac since moved in 6 months ago until now. Found out AC compressor is busted 5 years and 4 months after installed. Was told my carrier AC is out of warranty, because I am not the original purchaser (10 years warranty). Bad luck to me, now I am out thousands of dollars. Reason of this review: busted AC in less than 5 years of usage. Brand: carrier Installer: Alicia read more

I can't say enough nice things about Alicia Air. I have used them for all my service calls through the years and my a/c finally gave out in June. I was leaving on vacation and had a small window of time to have a whole new system installed. Not a great time for that to happen but it had to be done. You can shop all you want for pricing but when it comes down to it, it's all about the service, honestly, communication and the great technicians that they have. They covered all my floors and wore booties and got that monster of a unit upstairs and in my attic with the tiniest ding in my wall. The tech spackled it and I touched it up with paint and you can't even tell. I selected the variable speed a/c and with the new thermostat I'm looking forward to saving on my electric bill. Nice and quiet and cools quickly. Thanks again Alicia Air!! read more

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I would never use this company again... they were not transparent as to the fee the would charge. They were not efficient as to the work they did. Next thing you know, I was billed over $600 for a simple thermostat communication error on equipment they originally installed. The tech was not honest and forthright about what was done, and decided to make up stories about our communication. Trust me look somewhere else, bad business practices! read more

Jeffry at Alicia air was very helpful today, we had a AC problem for a while now and Jeffry is able to diagnoses the exact problem, and not only that he is also very knowledgeable about all basic ac related maintenance that yourself can do, definitely recommend read more

This company is disorganized. I used them previously (based on recommendation of my realtor) and had difficulty scheduling an evaluation of our HVAC system, but eventually after multiple phone calls and follow up on my part, I was able to schedule a time. Their administrative team promises follow up on a specific date and time, then does not follow up. Despite these failures, they did a good job and the tech was very friendly and recommended a yearly maintenance check. Fast forward one year, I scheduled the check for a 3 hour window. The time came and went without a call from Alicia Air. At the 4-1/2 hour mark, I received an automated text stating the technician was on his way. 35 minutes after that, I received a call to tell me the tech would be there in 25 minutes. This was now 2-1/2 hours from the end of the window of time we scheduled. I was unable to accommodate because I had another appointment for which I had to leave. The woman who called asked if I wanted to reschedule and I told her that this a pattern with their company so I will take my business elsewhere. She responded with "ok" and we concluded the call. If you want the frustration of working with a disorganized team and don't mind having your time wasted, then this is a good company for you to use. read more

My expectations were exceeded today with Paul Lebarton from Alicia Air. I was able to get an appointment within a few days, which in this weather, is remarkable. The young lady on the phone was very polite, accurately took down my information and a follow up email was sent to me. When Paul showed up he was wearing a face covering, politely introduced himself and got to work right away. He asked us questions to correctly diagnose our problem. Good news is our a/c should hold up until the replacement part arrives. We can't be more pleased, during this time, to have such awesome customer service. We need our AC to be efficiently working and I believe Paul and Alicia Air accomplished that task! read more

Had a good experience with Alicia Air. They were responsive, always picked up the phone timely, and were professional. The only thing that I disliked is that they don't disclose the cost of parts vs. labor, which makes the price seem arbitrary. read more

Alicia Air Conditioning and Heating was able to service my A/C with just a very short wait and during a monster heat wave and a pandemic. Scott was my technician and he was fantastic; knowledgeable, personable, prompt and thorough. Thank you Scott! Alicia Air and Scott left me with the feeling that the job was done right and at a reasonable price. Highly recommended. read more

I am generally not a Yelp reviewer. We chose Alicia Air based on a neighbor recommendation and because they are local and had the best price. A week later after installation, on a Saturday of a holiday weekend, the AC was just not working right and it was 111 outside. I called and to my surprise and absolute delight, a service tech was at my house in 20 min. When he had some issues, the original installer saw that I called and showed up on his day off. Needless to say Aaron has made us a lifelong Alicia Air customer. read more

My wife and I just bought a home and were interested in a ductless air conditioning system. I was referred to this business by Carrier and it was recommended that I give them a call. The estimator there is named Joe Daly and the person at the location gave me his number. Admittedly, I know nothing about these units other than what they sell for online. Mr Daly clearly wanted nothing to do with me. I get it. He's probably a busy man. But there is no need to treat people like they are pieces of garbage over the phone. Even if they were the Michael Jordan of air conditioners, I would never let someone like Joe Daly into my home to do an estimate. Based on the way he treated me, they must have more business than they know what do do with. Good for them. read more

Just had a Samsung VRV system fixed in a matter of no time by Matt! Had 3 prior AC companies come out and all tell me different things, wild quotes and one told me I needed a new system. Matt, the nicest guy and honest, checked it out and had the system back up. A price cannot be put on someone who is attentive & professional! Will 1000% refer read more

I honestly cannot believe a company who treats their customers with such disregard is still in business. I rent a home & my landlord lives out of state. He chooses (for some unknown reason) to use Alicia Air. After calling to confirm my appointment to fix my heater & leaving my contact information, as they only had my out of state landlord's # on file, I was given an appointment time from 3p-6p. The man I spoke with regarding my appointment was extremely rude, kept talking over me, and made a point of mentioning multiple times that I really need to be more understanding of THEIR SITUATION. Last time I checked, it's not the customers fault that a business is poorly staffed at a bad time. I digress, so I left my contact information & requested a pre-call when the tech was in route. Around 5:45pm the day of my appt, I still had not received any contact from Alicia Air. I called to find out the status of the technician & was told that my appointment had been pushed back to 8:30pm due several staff call outs. Hmmm...one would think a courtesy call would be in order at that point. Being completely frustrated at this point, I rescheduled for 6:30am the next morning. I again left my contact information after they informed me they had "misplaced" it. The next day the technician, Josh, actually showed up...an hour late. He was polite, which was was refreshing. He seemed to fix the internal problem on my heater then replaced the thermostat. After installing it, he realized that it was faulty--all the numbers are jumbled & unreadable; and it also just so happened to be the LAST thermostat he had with him. How convenient! He promised someone would return later that day to replace the faulty thermostat then left. No one showed. I called the tech directly around 6pm & he assured me that the main office would call me first thing in the morning to set up a time to come back. He was very apologetic. In my opinion, JOSH-You rock at what you do & you deserve to work for a better company. Spend your efforts working for people that value their customers & employees. You don't deserve to be in the field until zero dark thirty because your employer can't get their sh*t together. So it's now 3 days later.........no one has been back, no one has called AND my heater is no longer working. This morning I contacted Alicia Air again. Spoke with a "pleasant" woman named Peggy or Patty or something like that. Apparently being rude to customers is a job requirement to work at Alicia Air. Anyways, Peggy/Patty informed me that they had set up an appt for me on Saturday morning to replace the thermostat. I asked why I had not been called & she said they did not have my contact information so they let my landlord know instead. I let her know the heater is no longer working & a Saturday appt is unacceptable. I received no sort of understanding from Peggy/Patty. In fact, she was so kind as to inform me that she's "not a mind reader" and "how would she have known my heater wasn't working again" WELL, maybe if anyone had BOTHERED to contact the actual tenant, they would have known. And maybe if I would have known my next day appt had been pushed back 3 more days, I would have called about the heater not working again!! Once again she reminded me they did not have my phone #. I've only left my phone # every time I've called this week. When I asked to leave my number FOR THE 3 F*CKING TIME, she magically found it. It must have fallen out of the Narnia Wardrobe she keeps under her desk or something...that's the only logical explanation at this point. I was not shy about my frustrations, to which I was again told I need to be more considerate of how busy & short handed they are right now. I could not finish a sentence without being interrupted or without Peggy/Patty interjecting a smart a** retort. Before ending our call, I asked for someone to please give a pre-call when they are on their way. Peggy/Patty told me (and I quote) "You know what, if you want to know the status of your tech, you will just have to give us a call. We are far too busy over here for that. I do not have time in my day to handle these phones AND give every customer an update. If you would like to know, you can contact us. OK?" I am not an unreasonable woman. We have been experiencing a very unusually cold winter in So Cal this year. I am more than willing to be understanding that a heating business is busy, even swamped! What I cannot and WILL NOT understand is how a company can treat paying customers like they are a burden, talk to them like they are idiots, and just don't show up when they say they will. If I had the $, I would blast on a billboard how awful this company is. I have my fingers crossed they can actually fix the problem this time around. If not, I'll f*cking freeze before I give them anymore business. PS. This JOKE of a Co. currently has an A+ rating with the BBB. Please help to change this ASAP! File a report & help others know the truth!!! read more

Don't let the one star fool you! They didn't even earn that! After taking a day off work, waiting all day for someone to come, I called and they assured me that a technician would be here. Finally, at 4:00 they called and said nobody was coming, they would be here first thing in the morning the following day. What else could I do, the day was over. As promised, the guy showed up the next day and gave me a ridiculously overpriced estimate. But with this heat and considering I already took two days off of work now, I gave the go-ahead. Then, the guy tells me he can't do the work. Another technician has to come out and do it. So, I wait, and another guy comes. Then, he tells me that HE can't do it either. Another guy will have to come out and do it because he's not sure what the actual problem is. Fine, again, I was told another technician would come. Well, after nobody showed up, for hours, no call, no nothin', I called to get an ETA of when I can expect the next guy. They told me just to wait, that somebody would definitely come out today. I reminded her that I have already taken TWO days off of work now! She apologized and assured me that somebody would be here today. Well, it's been several hours, and still no show, no call. This company has NO respect for their customers time and shows NO respect to at least call and update them on what the situation is. read more

I would have rated them 0 stars if given the option. After spending over $400 with them over 4 service appointments (which was unnecessary and very inconvenient), they identified the problem to be a leak in my evaporator coil. At first I felt relief because my understanding is this is the lowest cost part of the system...basically it's similar to a radiator. Their recommendation was to replace it for over $3500! Their price was not to replace the whole system, just the evap coil! I laughed the sales guy out of my house...usually I'm polite and walk people to the door but I just let the guy found the door himself when his best sales pitch was "we provide financing". I told him my expectation was maybe $700-800. The guy arrogantly told me nope, that's the price. I had the strong sense this guy was trying to rip me off. He even said a complete new system would cost well over $10,000. I paid slightly over $2,000 when I bought the system new...inflation of 500%??????? No way. Guess what? With a little research, and a couple weeks of time invested, I'm getting my problem solved by a highly qualified professional and the cost is in the HUNDREDS, not over $3,000!!!!! Be smart, folks, because these are not good guys. read more

Sept 2015 San Clemente Gary Hopkins ( Alicia Air ) came to our house to give us an estimate to replace our old Carrier AC 3 Ton unit Gary was very helpful explaining what had to be replaced and his estimate for the replacement of the AC and furnace was very reasonable The installation of the new unit was professionally done, and Gary Hopkins came around to the house to make sure that we were satisfied with the installation I would recommend Alicia Air and recommend San Clemente residents to ask for Gary if you need your AC replaced read more

After an extensive home remodel, with great timing my AC died during the over 100 degree heat wave. We had used Alicia Air 18 years ago for repairs and decided to go with them again. Alicia Air came to install new AC equipment on 8/16 but also damaged my brand new baseboard in the closet. Their ladder took a gouge out of it while accessing the attic. I immediately called and their after service was apologetic and would follow-up with the office. I was contacted by the office and was asked to send a pic. I emailed them the below pic over a week ago and still no reply. I won't be a repeat customer. read more

Alicia Air Conditioning & Heating - baseboard in closet - Heating & Air Conditioning/HVAC Near Me - Lake Forest, California

I used Alicia Air because apparently other residents in our building have used them for HVAC repairs with satisfaction. Our AC unit was leaking rust-colored water. It cost 175 bucks to have them drain the pipe under the sink through which the condensate pan empties. According to Alicia Air and my warranty manual, this area can become clogged with muck after years of use. I don't know if 175 bucks is a good price for this type of service, but there you go. They charge an $85 diagnostic fee which is waived if you agree to use their services. I called another place called Kemnitz AC & Heating in Irvine and their diagnostic fee was $115 (also waived if you use their services). One thing I find very annoying is that initially they gave me a five (yes, FIVE!!!) hour window within which the technician would arrive. Seriously, most of us work and to have to take off an entire half day is insane. When I grumbled, they changed it to a four-hour window in the morning. Our technician arrived towards the end of that four-hour window. This may be important for you to know since, depending on when the technician arrives and how long your repair takes, you might have to take an entire day off work. On a positive note, our technician Scott was very friendly and efficient. He laid down a drop cloth and there was almost no mess. In case it matters to you, he didn't take off his shoes or use covers over his shoes to come into the house. read more

Great outfit: they've replaced both our 1st floor unit and then our second story unit later. Very responsive, Mike is the best!!

On November 5, 2019 I was charged $462 to replace a thermostat and two filters. The Alicia Air technician and his apprentice were at my home for 1.5 hours. They said they checked the system and confirmed everything was working fine. Note: Comparable thermostats can be purchased at Home Depot for less than $100. The furnace failed to function on November 6, 2019. On November 11, 2019, I informed Alicia Air the system was not functioning. A technician and an apprentice returned to my home to investigate and repair the problem. After making numerous disparaging remarks about the original furnace installation, they found additional issues that apparently had been overlooked during the first visit. The technician and his apprentice were at my home for 1 hour. The charge for the services was $330. When I pushed-back, the technician agreed to reduce the cost to $250. Addendum: On November 12, 2019 I called Alicia Air to express the concerns described above. I spoke to a manager who agreed I should not have been charged for the second visit. The manager agreed to reimburse $250. Overall - While I believe $462 was very expensive for the initial service call, I am satisfied with the resolution. The furnace is working properly now. read more

I called Alicia Air and they directed me to Gary Hopkins. I was looking for a new AC install. He came to my home; he was very professional and informative. Gary walked me through the whole process, making sure I understood everything and gave me a price that was pretty reasonable. When it was time for the install, the workers who showed up were prompt, professional, and informative of the process. They installed our unit in a timely manner. I would highly recommend Alicia Air and would use them again. read more

Thank you to the awesome group at Alicia Air that was able to install our new air conditioner and heater so quickly!

Wish I could share a review of Alicia Air Conditioning and Heating but they never showed up for my appointment. Thanks for making me stay home 4 hours for nothing. July 27 Update: Called Seaside Air at 949-496-3639 and they are AWESOME!!! Excellent on-site service and excellent customer service from their office. read more

I have a furnace part on order (least I think they ordered it). I've called a couple times to ask when the part may arrive... they have never called back with an answer. Still waiting ..................... read more

We give this business our highest recommendation. Our expectations were exceeded at every juncture- from the early discussions of our needs, to the non-pressure very open sales process to the prices and the implementation and follow up. There were no 'hidden fees' or extra undisclosed costs - it was all straightforward and honest. The installers were clean, friendly, professional respectful well trained and trustworthy. Gary Hopkins was frequently following up and making sure everything was exactly as it was supposed to be. We could not be happier with our two new Carrier furnaces, air conditioners and digital thermostats. Thank you to Alicia Air for restoring our faith in heating and air conditioning businesses. This one is run superbly - you will not be disappointed. read more

Alicia Air came out 9 days ago since our upstairs Air unit was not working. He told my wife that we needed a completely new unit since he couldn't 'jump start' the compressor. That's fine, but I need the estimate and invoice to submit to American Home Shield (insurance) to approve the work. Jeffrey said he was going to send the estimate the very next day he had come out. It took 7 different phone calls over the 9 day period to finally get the estimate. I don't trust the company and will get a 2nd opinion. I'll report back after I get the 2nd opinion to see if I actually need a new unit. (It's only 8 years old.) San Clemente Home Owner read more

Alicia Air is family owned and run. They have been servicing my home and my rental home for the past 3 years. Their service has been outstanding on both properties. I can highly recommend Alicia Air! read more

Great service. My ac needed to be replaced and both the technician who diagnosed the problem and the installation team who put in my new unit were very knowledgeable and friendly. Even though it was the middle of August, Alicia got it all diagnosed and installed within the same week. Thank you Alicia Air. read more