For 8 years I had hired a friend company to service my new AC. This year, when I called to have a yearly service I was told that such wad not needed yearly but only every several years. 2 weeks ago, my AC was not working, I was told by my friends company that it was probably just a filter needing changing. I knew it was more. I had read about ALIEN Air online so I contacted this company and they fit me in the next day after I had told them I could not wait 2 days for an opening. I am so very glad I tried a new family owned service. Right off the bat he showed me that my wires were fried. He got the AC cooling but needed to reschedule a in a week to fix other serious issues that he had no time for. When he returned, he was on my roof for over 3 hours. My drain was so plugged up and coils filthy that it required serious work. This AC was new in 2018! I had had yearly service without fail. I will NEVER GO BACK to the other company as He FAIMED to properly service my new AC! I also required a fan to be replaced...my freon was so low it too needed replenishing. Chris, the owner worked with another technician and kept me abreast with video photos showing the entire work needing done. I am so very impressed, grateful to have switched to this Company. I am 75, live alone, unable with my 4 dogs, AFIB and a broken leg to have dealt with 110 weather that week. I am also so disappointed to find that a friend took yearly payments & Never provided even a basic service as requested to make sure my AC never failed to cool my home. I have NEVER PREFERED LOW PRICE OVER QUALITY WORK. I highly recommend Chris and his Company ALIEN AC because he believes in proper preventative service of ALL AC units! He would prefer being on a roof checking out and securing all the bells and whistles providing preventitavine safeguards in the AZwinter over a "devil's armpit" major repair in the worst of AZ summer heat. I will never fail to follow his advice and have a REAL PREVENTATIVE SERVICE SCHEDULED. My friend was no friend afterall, as I learned from this experience! I have already scheduled my next maintainence check with Alien AC for early 2026! read more

We bought a new air conditioner a year ago and could not be happier. They gave us a fair price and did the job right away. We have their service contract and they check it twice a year, we could not be happier. read more

i've been using alien air for years on my commercial buildings and residential. They do an excellent job. Keep you informed make videos of all their work so you can view it yourself. Don't have to get on the roof don't even have to be there wish more companies would do stuff like that. very honest company, I highly recommend them. read more

About 10 years ago we returned from a trip to find our air conditioner had cooled its last air. Upon a family member's recommendation we tried a new "little" company they'd found on Craigslist. This was a new concept to us, finding service online, and on Craigslist for goodness sakes, but I'd like to say we have been 100% happy with our choice. Happy, and we are 10 years in. Alien Air Conditioning is prompt when coming for scheduled service, quick to help if there is a problem outside scheduled service, the team coming to your home is respectful and knowledgeable, the owner is attentive to customers' needs, the customer interface is always pleasant. I feel confident that my cooling system is being cared for like a well oiled machine should be, I don't worry that I'll have a nasty surprise, like a capacitor being out so no air, because the tech will catch that when he is out for service. Speaking of service, they offer a package for service calls that also offers a discount on some parts. I tried to price repairs and/or service calls from some of the "big" air conditioner companies you see advertised on TV and not a one of them would give me a useful quote for anything. I know Alien Air offers a good deal for good service. I really can't say enough about Alien Air Conditioning. They do the job and they do it well. How refreshing! read more

Alien A/C is the best company I have ever used for assistance with a/c problems. We have used them for several years. They are quick to respond and go out of their way to make sure issues are addressed as soon as possible even in the worst heat of the summer! Most recently on a 105+ day our heat pump stopped working, the evening before I was to leave out of town. The owner was able to get someone out very early the next morning before I had to leave for the airport. I felt very comfortable and confident in Mike's ability to take care of our a/c. I had to leave, but he stayed and finished the job very nicely, and the cost was very reasonable. My husband and daughters were very happy to have the a/c fixed so quickly (as was I). I would highly recommend this company! Lori M. (using my daughter's account to leave this review since I don't have one :)) read more

Had the pleasure of meeting Jeremy and Mike today who came out to fix our air unit that had been out for a few months. They were super professional and fast with the work being done. They came out a couple of days prior to do an estimate...when I say angels in disguise...seriously!!! They went above and beyond to get the air fixed! Bless this company! read more

I chose Alien by word of mouth by a neighbor. So grateful I did. Over the last month I was dealing with an extremely unprofessional just downright vile serviceman at another place. I had enough verbal abuse called Alien and they were out the next day. I will forever be loyal to reading and writing reviews after this experience. My ac is working beautifully now. Everyone I spoke to was kind, professional, and knowledgeable. The work the technician did was fast and thorough. They provide before and after pictures, explain the process, and have amazing hours of operation. Thank you Alien. I appreciate you greatly and look forward to working with you. read more

I had the opportunity to meet with 5 different a/c companies in my quest to find an honest salesman. I found Chris Anderson from Alien Air to be the most honest and forthright man in the bunch. He didn't try to upsell me on anything. His prices were spot on and in fact when he realized we didn't need an extra return he told me and saved me over $1100. Now that's a company you can trust! The crew he sent replaced my unit on my roof and they quickly installed it and were gone within 3 hours. I can't say enough about the great service I received. You can not go wrong with this company! read more

Alien did a great job installing our new a/c system. We're not the actual customers -- tenants in a rental home -- so we can't speak to the price, but the crew's efficiency and professionalism was terrific. We've suffered over the past few years with 2- and 3-week outages as landlord sent out one company after another for estimates, compressor replacements, etc. -- so glad he finally got it right. Mike headed our crew, and we learned a lot from him about the best filter to use, etc. And no eye-rolling from anyone when we asked them to wear masks while around us in the house, as we're both high-risk for COVID. They showed up on time and completed the job in about 5 hours. We'll definitely use the company if we become homeowners. read more

I was looking for a new company to service my unit since I wasn't happy with the last one I was using. This company was recommended by a co-worker so I thought I would give them a try. The tech (Mike) was on time and very professional. He showed me pictures of the unit and went over everything that was performed in great detail. I was so pleased with their service that I signed up for their preventive maintenance plan. See you guys in the fall! read more

We have been using Alien for several years now and they are the BEST! They always come as quickly as possible and let you know what is going on. They keep you informed through the whole process and let you know in advance how much it will cost. They always work to get us the best deal they can. They are super professional and friendly and do a great job. Such a relief to find an AC & heating company that you can really trust. Call these guys and you will be glad you did. Thank you!!! read more

Chris and his team are the absolute best. Our AC went out on a Sunday so I left a message that night and he was able to squeeze us in the next day. I got a call first thing in the morning and his technician was at our home by noon. He gave us two price options which doesn't usually happen. We highly recommend Alien Air, you won't be sorry. Support local businesses like this one, we are lucky to have them in our community. read more

Alien air-conditioning has to be the most professional company I've ever dealt with. They were at my house on time in a clean uniform with great customer service. Both tec's answered my questions & they knew what they were talking about and did a great job. Keep up the good work!!!! I will see you next year. read more

Excellent service, very professional and fast. Came, gave my AC unit a thoroughly exhausting review and provided options. Nicely done. read more

I called 2 other places first and nobody would help me get my self-supplied thermostat installed. Jose came out the next day and fixed it, and told me a lot about my Ac that could really help. He shows me exactly what he was doing and I feel like I can make educated decisions. Really great job. read more

I will always use and recommend Alien Air. Last week at 115 degrees I had called 5 companies as I have animals and a daughter. On one even returned my call but Alien Air. That same day! Chris came and even though the office told me that he would be unable to get in the attic at that time of the day due to the heat, he DID! Chris got my air working-I am so very greatful...I would give them a 10 if I could. Chris was so knowledgeable and courteous. Not trying to sell me a new unit, not telling me I needed all this maintenance done. Very honest company. If you are looking for a really honest and A++++ Customer Service, look no further and call Alien Air. You will not be sorry. read more

Great company, worked with my hours. Very professional Jose and Christian got me up and running in no time at all! They cleaned my coils, checked my refrigerant and changed my filter! I have had not had a problem since! 10/10 would recommend to any person. The office is great aswell read more

I'am new in town from a state where most don't have or need air conditioning. Alien Air was recommended by a friend. I was a little nervous because of my lack of knowledge in this area. They sent Michael out. He was very pleasant, knowledgeable and patient with ALL of my questions. He explained from beginning to end what he would be doing and why he was doing it. I think I learned more in that 1 1/2 hours then most people know about their air conditioners. He even went as far is to test a light fixture in the house I had been having trouble with. I'am more than satisfied and would recommend them to anyone needing any heating or air conditioning services. read more

Not the best day for this...woke up this morning and was feeling a little warm...the AC went out! Called Alien A/C at 9:30, ....a bad contactor (relay) apparently....the guy who came out wasn't small and green...by noon it was fixed in a jif, coolin' it down now thank goodness! Reasonably priced too. Good job Alien (AC)! read more

Hello, I had a home Audit today by 2 of the nicest guys. Mike and his co-worker (name soon) were the best! They are two professionals and are very knowledgeable. I would highly recommend. I hope I don't need AC work but I'm sure I will in the future for one of my many AC units and this is the company I'm going to call. Thank you Alien I will be telling others. read more

These guys are the best. Had Alien Air Conditioning and Heating come down when my AC blower motor broke and they called me back about 1 hour after i called and were at house 30 mins after that. Very happy with the cost and the speed and professionalism that was show by both techs that worked on my heater unit. I will use these guys again in a heartbeat. read more

This review is late but well deserved. I waited 2 days for two different AC companies to return my call after my air conditioner failed during the hottest and most humid days in July. I had to send my kids away to a family member with air conditioning so they wouldn't have to suffer. In a desperate moment, I signed up for Angie's List and figured if it's worth paying for, the reviews must be good. Alien Air Conditioning had wonderful reviews and they weren't too far from my home. The technician was 1/2 hour early, was honest about exactly what he was doing and what I would (or would not) be charged for. He was very efficient and didn't rush! Found what was wrong with my air conditioner, fixed it, didn't charge me and even gave me two free air filters! Of course there was other work that had to be done that I was glad to pay for because their prices are very reasonable. Again, efficient and honest. This kind of service is impossible to find these days especially in the summer months in Arizona. Paying for Angie's list was definitely an investment and I will be looking to them as well as Alien Air Conditioning in the future! Thanks Alien Air! Your service is literally out of this world!! read more

I called SRP and requested for a home audit for $99.00. I was given a list of contractors to choose from. I figure that if SRP trusts them and then I should also feel comfortable that they will be honest with their evaluation. Jeremy (AC Tech) was not only nice but very knowledgeable. A different company installed the unit and maintained it for years and another company came to do the air duct cleaning. The company who did the air duct cleaning noticed a few things that needed to be done to make the unit function better and for a longer period of time. The best evaluation came from Alien Air conditioning and Heating. To make a long story short, I called the original company and asked them why certain things were not done or suggested. I also told them in a very diplomatic way that , that was the last time they will hear from me. Jeremy was very thorough and told me what to expect and when the SRP gives them the report, they will immediately e-mail me. Right of the bat, he suggested that we should have sun screens installed to our windows. It is so much cheaper that double pane windows and saves A LOT OF ENERGY. He suggested buying energy efficient washer and dryer. Finally he suggested that we install a 5-2-1 compressor saver on our unit. I was very happy and finally found a good cooling/heating company. read more