Bright N Fresh was seriously the best investment during our move-out process!…read more I am one to always do things myself to save money, but this time around, I wanted to try out a cleaning service out of convenience. We lived in our apartment for over 5 years, so I did not have the time or energy to deep clean it while also juggling a full-time job, packing, and moving out. From start to finish, the team was very communicative, flexible, and friendly. They are very quick to respond and to send updates. They also have coupons occasionally! Overall, I feel like their customer service was top notch. For the actually cleaning, it was more than I could have imagined! Our apartment wasn't in horrible shape, but Susana was able to get rid of stains and gunk that I've tried to get rid of all 5 years! She got into corners and spaces I would not have been able to do on my own. AND, she was a one-woman team! Our property manager was shocked and said that he had never seen an apartment so clean at the move-out inspection. Lastly, I would like to share that we got our ENTIRE deposit back! No need for a separate cleaning fee. I could not recommend Bright N Fresh OC more. They have really changed my perspective on hiring a cleaning service rather than doing it yourself. If you have the means, it is definitely worth the price!!

I hired Fresh & Bright Cleaning for what I clearly requested as a deep cleaning, with my main…read morepriorities being the kitchen and two bathrooms. Two cleaners were at my home for about two hours, and unfortunately I was very disappointed with the results. After they left, there was still visible buildup, dirt, and areas that had clearly been missed. I took photos immediately after the cleaning because I couldn't believe how much still needed to be done. When I reached out to express my concerns, I wasn't looking for an argument--I simply wanted the quality of work I paid for to be acknowledged. Instead, I was told I never requested a deep cleaning. I went back and provided screenshots showing that I did request a deep cleaning from the beginning. Rather than taking responsibility or offering a reasonable resolution, I was told that the two cleaners sent were their "best cleaners" and that there just wasn't enough time. My issue isn't with the cleaners personally--it's that if a deep cleaning couldn't be completed in the time scheduled, that should have been communicated upfront instead of leaving the job incomplete. I would have appreciated accountability and a solution rather than excuses. Based on my experience, DO NOT USE THIS COMPANY. I have cleaned my bathrooms claiming false information. That I haven't . Took them 2 hours to do 2 showers. I should have stayed and watched what was being done with the time. Respinse to company to their reply: Thank you for your response, but I do need to correct a few inaccurate statements. I never said my home had gone five years without being cleaned. I said it had not been professionally cleaned in that time, which is very different. My bathrooms and kitchen have been cleaned regularly by me. Suggesting my home went five years without being cleaned is simply not true. I also specifically requested a deep cleaning of my kitchen and two bathrooms before booking the appointment. If two cleaners could not complete that work in the scheduled time, that should have been communicated before or during the appointment--not after the service was finished and paid for. My disappointment is not that my home wasn't made perfect in two hours. It's that there were still obvious areas with visible buildup and grime left behind, as shown in the photos I uploaded immediately after the service. Those photos were taken after the cleaners left and accurately reflect the quality of the work I received. Rather than acknowledging the areas that were missed or offering a reasonable resolution, your response places the blame on my home while including statements that are not accurate. I believe future customers deserve to know both my experience and the company's response so they can make an informed decision. This response addresses the specific claim about "five years," reinforces that you requested a deep cleaning, and stays professional while highlighting the lack of accountability.

Silvia and her crew did a fantastic job on the deep cleaning of our house!!…read moreFrom the bathrooms, kitchen, dusting the many small items and the shutters!100% satisfied with her great work! I will definitely be booking for monthly cleanings in the future! Thank you!

Move In Clean- house was already semi cleaned by owner but I need some extra attention to detail…read more I recently hired this cleaning service company, and I'm extremely disappointed with the results. My photos speak quite clearly and loudly about the poor quality of their work. In one photo, the bottom left corner of my kitchen countertop was left with a spiderweb and dead little spiders, showing their lack of thoroughness. Another photo shows the sliding door section between my living room and patio, which I had specifically requested to be washed thoroughly, but it was clearly neglected. I was not trying to pay less per hour; I was willing to pay for a quality service. However, instead of addressing the issues and fixing the situation, they blamed their poor performance on a lack of English proficiency. This is unacceptable and unprofessional. I do not recommend this business to anyone who is actually trying to get their house cleaned. It was a complete waste of money. Save yourself the frustration and find a more reliable cleaning service. I paid for 2.5hrs

Amazing, friendly service! They do an impeccable job. Highly recommend! Always willing to go the…read moreextra mile when I need something done quickly

Honestly, the best cleaners ever. I don't know how they do what they do. I brought in my suit with…read morea terrible stain near the chest pocket and I was surprised when they texted me today and told me it was ready. When I picked it up, it looked like I had just bought the suit all over again. Crisp, ironed, stainless. Jamie, thank you so much for the help.