These tubs at best have average reliability.. Response time with customer service very poor. Gone…read morethrough two hot tubs in 12 years. Numerous mechanical problems, including repetitive mechanical problems. Service ridiculously priced. There's absolutely nothing special about the tubs or about the company in any way, shape or form. Once this current hot tub fails, which it's bound to do because there is something already not working about it, again, we will replace it with a different brand. Don't settle, do your due diligence. Look around and you'll find something better.

Excellent hot tub. However, if a repair is needed, they insist you pay upfront ($1,600). Been…read morewaiting for "parts" for three months....

If you need pool service or repair in the Portland metro area, Classic Pool Spa & Hearth should be…read moreyour first call. After dealing with one of the large retail‑heavy pool companies, we switched to Classic -- and honestly wish we had started with them from day one. Their customer service is exceptional. When you call, the schedulers actually know pool systems well enough to walk through real troubleshooting steps before booking an appointment. That alone sets them apart. We had ongoing issues with our pool heater, and not only did their tech fix the equipment problem, he took the time to look at our entire setup. He discovered that our gas meter wasn't sized correctly for both the home and the pool. Because of his recommendation, NW Natural came out (for free) and replaced the meter (also free). Our pool has been running better ever since. They also appreciated that we handle our own water maintenance -- no judgment, no upselling, just genuine support and professionalism. Classic Pool Spa & Hearth is a company with integrity, expertise, and great people. Don't waste time with other companies. Get a second opinion from Classic; it will save you money and frustration.

Started out great . . . We decided our house and our old arthritic selves needed a hot tub. So we…read moredid some shopping. Found an amazing deal at Classic but that has been the only amazing part of this. After finally getting the pad put down and electric run to the tub we were set to fill it and enjoy. Nope Fire it up, test water, adjust the chemistry only to have it shut off and throw error codes. Fine, call and get service out to see what's up. Gent who came out was super knowledgeable and thorough in going through everything to be sure what was wrong. This is where I am now stuck and angry. The main pump is seized from rust. Rust from where? Sitting in the showroom for 2 yrs. That would not be a big deal IF I was not now being asked to buy the new pump for $670.00. Why? It's not under warranty after 2 yrs. From the get go we were lied to. Told we were getting a discount because my partner is a Vet. Wrong, it was to move an old floor model. We were told it had a custom top. Another lie, the top we were given is two+ inches too big all the way around. I was told by service that someone was supposed to show us how to do chemistry for it, never happened or spoken about. Now I am sitting here with a tub that does not work, expected to pay for a new pump or have a useless hot tub. I don't care about buying a floor model. If they would have said it was a 2+yr old floor model I would have said test it first or deeper discount. What really makes it all worse is the lies. It's a crap business conduct, it results in customers that go elsewhere not 'customers for life' like their site says. I will update if/when I get resolution. UPDATE: pump is ordered on the shops dime. Just waiting for it to show up. Cover supposedly has been ordered to replace the one that is way too big. Still not a hot tub yet but working that way. Really thinking I am going to find some place else to service when this is all done.

The ONLY company that actually answered my call the first time! Ended up hiring Chris and his crew…read moreto open my pool and Maintenance it during the season! Responsible prices and honesty all the way! Even replaced the pool light bulb for no charge! Thank you! Hight recommended!!!

I am really impressed with Chris I had him replace a liner and add a salt water converter to my…read morepool a little over a year ago, and when I had issues with the liner He stepped up to the plate and fixed it, he even went above and beyond what was expected, Id say hes dependable and honest and does exhalent work, Recommend Him to all my Friends Hands Down, Thanks Chris

they have an excellent product, the Hot Spring Spa, but their repairs technicians are hired by "All…read moreSpa", and they are overbooked, and you are going to wait a long time for an appointment. Hot tub great, service sucks.

Way over priced. Not very friendly over the phone. Like they were so in demand they could be rude,…read moreunhelpful or even snide and they had the right to be that way. Truly unfortunate..

Dan Trussell came out and was friendly, knowledgable, and honest. He fixed my leak during the…read more"assessment" call, which was more affordable than any other company I called. He even told me how I could repair my hot tub myself (I had a heat pump that needed replacement). I've never worked with someone who told me I could do the repair myself for cheaper. Kind man!

kurt and Cathy Holmgreen : We worked with Brenden Callaway…read moreand had a great experience. from the minute we walked in the show room, he listened to ours needs in a hot tub. Brenden showed us several models as well as the many features that come with them. He was able to put together a great package. Brenden gave us up-dates as to when the spa would be ready for shipping and installation. He went out of his way to help with specs for the wiring of the spa for the electricians as well. Brenden was always just a phone call away to answer any and all of our questions.

Tubs are great - service and office hours not so good. I've…read morebeen here multiple times and waited for them to unlock the door and turn on open sign well past 20 min from the time they said they would open. Not good business practices.

From the beginning, after contacting Pavers N Stones for a quote, they called back same day and I…read morescheduled them to come and help us with a side yard that was just gravel ( installed by the builder and not functional at all). We also had a backyard with a 40 degree slope and was difficult to access and navigate. Both owners Malika & Alex came out and listened to our concerns and shared their vision on how to transform our side yard and backyard slope into something that addressed all our concerns. They even provided one the spot renderings so we could envision what the final outcome would be. I can't begin to explain how they turned our project into something that is showcase quality. Their attention to detail and professionalism is of the highest standards. The crew were respectful of property, genuinely professional and they completed our project in record time. I think this company from the top, down to the crew are hands down the best company in the area.

Alex and his team were great from beginning to end of the project. We replaced grass on the back…read moreand sides of our house with artificial turf, river rocks and stepping stones. Final product was better than expected and well within budget. Alex was very accommodating and maintained clear communication before and during the project. His team was very respectful and kept the area clean throughout the project. I would definitely recommend this company!

K Johnson Barkdust delivered 2 units of hemlock to our property when they said they would and it…read morewent VERY well! The barkdust was expertly placed around all our perennials and our sidewalks and deck were swept and blown clean. I'll definitely use K Johnson Barkdust Blowing again!

It's bark dust. Shouldn't need a review. That said,…read moreanything could go wrong, so I figured I'd leave a review. The delivery was on time, prices were good and as promised. Paid and delivered. When I need more, I'll be back