they have an excellent product, the Hot Spring Spa, but their repairs technicians are hired by "All…read moreSpa", and they are overbooked, and you are going to wait a long time for an appointment. Hot tub great, service sucks.

Way over priced. Not very friendly over the phone. Like they were so in demand they could be rude,…read moreunhelpful or even snide and they had the right to be that way. Truly unfortunate..

This company has been stellar! The service people are always on time, helpful, and very…read moreinformative about the "health" of the water in my hot tub. I have had many interactions with Sarah in the office - and again, she has always responded on time and been very pleasant. Most importantly, when I have had any issues A- llSpa and been great about honoring any and all warrantees for the tub. No questions asked. I would not hesitate using their services - nor purchasing anything from them. I wish other vendors were as responsive!

Their technicians are overworked, and overbooked. You will wait at least a month for an…read moreappointment, even if they were just out. (Make sure they don't send out the kid, he doesn't have a clue).

Got a deal through Costco with this company. Paid half when installed. The guy Tim at Jacuzzi…read morerefused to give us our half back because our loan was showing we owed the full amount. Tom was rude, blamed us and didn't care. Lousy customer service. Said he'd write a check to us but didn't. We called daily as our loan was due. He finally paid us back the day before loan was due. This was through Costco!! This company ripping people off. Beware

If you need pool service or repair in the Portland metro area, Classic Pool Spa & Hearth should be…read moreyour first call. After dealing with one of the large retail‑heavy pool companies, we switched to Classic -- and honestly wish we had started with them from day one. Their customer service is exceptional. When you call, the schedulers actually know pool systems well enough to walk through real troubleshooting steps before booking an appointment. That alone sets them apart. We had ongoing issues with our pool heater, and not only did their tech fix the equipment problem, he took the time to look at our entire setup. He discovered that our gas meter wasn't sized correctly for both the home and the pool. Because of his recommendation, NW Natural came out (for free) and replaced the meter (also free). Our pool has been running better ever since. They also appreciated that we handle our own water maintenance -- no judgment, no upselling, just genuine support and professionalism. Classic Pool Spa & Hearth is a company with integrity, expertise, and great people. Don't waste time with other companies. Get a second opinion from Classic; it will save you money and frustration.

Started out great . . . We decided our house and our old arthritic selves needed a hot tub. So we…read moredid some shopping. Found an amazing deal at Classic but that has been the only amazing part of this. After finally getting the pad put down and electric run to the tub we were set to fill it and enjoy. Nope Fire it up, test water, adjust the chemistry only to have it shut off and throw error codes. Fine, call and get service out to see what's up. Gent who came out was super knowledgeable and thorough in going through everything to be sure what was wrong. This is where I am now stuck and angry. The main pump is seized from rust. Rust from where? Sitting in the showroom for 2 yrs. That would not be a big deal IF I was not now being asked to buy the new pump for $670.00. Why? It's not under warranty after 2 yrs. From the get go we were lied to. Told we were getting a discount because my partner is a Vet. Wrong, it was to move an old floor model. We were told it had a custom top. Another lie, the top we were given is two+ inches too big all the way around. I was told by service that someone was supposed to show us how to do chemistry for it, never happened or spoken about. Now I am sitting here with a tub that does not work, expected to pay for a new pump or have a useless hot tub. I don't care about buying a floor model. If they would have said it was a 2+yr old floor model I would have said test it first or deeper discount. What really makes it all worse is the lies. It's a crap business conduct, it results in customers that go elsewhere not 'customers for life' like their site says. I will update if/when I get resolution. UPDATE: pump is ordered on the shops dime. Just waiting for it to show up. Cover supposedly has been ordered to replace the one that is way too big. Still not a hot tub yet but working that way. Really thinking I am going to find some place else to service when this is all done.

I have found the Apollo Pool store staff to be knowledgeable, friendly and patient with my detail…read moreoriented questions. Service staff like Kevin, who have helped me with pool maintenance and equipment have brought the same approach which is greatly appreciated. Thank you!

Very professional, knowledgeable and kind. They took the time to fully diagnose and explain what…read morethey were doing every step of the way. Tech was transparent in our options, which were intimidating, but he was extremely helpful on explaining the best option for our home. Highly recommend Apollo!

Hired to troubleshoot hot tub. Dan took the front panel off the hot tub and when he put the panel…read moreback on he cross threaded 2 screws and stripped out most of the remaining Philips heads screws by running them on with an impact driver. If someone can't screw 8 screws in without destroying them do you really want them working on your hot tub. Dan has made no effort to make this right.

We had our hot tub completely reconditioned by Dale and his crew in Hillsboro. We love our hot tub…read morenow. The work was performed fast and within budget. The company did a good job for us. Love the tub!

Serviced our pool last year and service was OK. This year, texted them about pool opening and…read moreservice. They replied they were scheduling it and heard nothing further. Texted more and got excuses about phone problems.Never responded and never provided this years service and never explained why.

Black Rock has overall been good to work with--they do routine servicing of our spa. Nice guys and…read moreknowledgeable. Their portal for scheduling is a bit rudimentary as far as being able to request appointments, and my sense is that they have so much business they have trouble keeping up with everything (ie communicating and keeping to a firm schedule). But they're a valuable resource and seem to be pretty unique in the western suburbs.

I am genuinely surprised to read any negative reviews about this place. When I say this place has…read morechanged my life, that might be an understatement and before you think I am being over the top - let me explain. The kids club is elite, truly top notch. My son is 4 and is on the spectrum- finding a place he is comfortable at and well cared for has not been easy. We are always greeted by every single person who works there and the staff at the kids club is so incredibly welcoming and you can tell they really care about the kids. My son asks to go to the gym every single day - he has made friends, he is talking more, he is becoming much more independent and it is because of Villa Sports. Stacey has went out of her way to give me updates on my son and I feel like this place is so lucky to have her, and so is every kid that goes here. If I could list every kids club staff member I would because I truly love all of them. If you have kids, this place is for you! No question about it. On top of that, this place is clean, has so many machine opens, tons of free weights, a great pool and just wow - I will never go anywhere else and honestly neither should you! Yes this is a real review, no I wasn't paid to write it I just TRULY hope every parent who needs this gyms find this gym.

The gym itself is fine with the exception of the front desk people who stand around talking and…read moreignore you when you enter. I had my child enrolled at the summer camp and it was horrible! Not well organized, no communication, the counselors were inexperienced at best. I tried this camp for two summers (I hoped it would get better) and gave up. Considering how expensive it was, I was truly surprised by how poorly it was run. People were actually rude to my husband when he went to pick up our child. I have moved on to another club that is so much better. Unless the management changes, I will never go back to Villa Sport.

Services were completed in a timely manner were very transparent about cost. I value an honest…read morecompany.

Amazing! Jeff and his crew did a beautiful job on our pool! communication is outstanding, customer…read moreservice is top-notch! Will definitely add more pictures once we get the water pristine.