Saige was professional and knowledgeable, and right on time…read more She did a solid job in a short amount of time. I will definitely call again when I need a locksmith. Thanks!

After I left a review of my bad experience with the technician, the business owner Viz followed up…read morewith me. He promptly refunded the unexpected extra charge upon hearing the details of my complaint. I appreciate how Viz takes customer feedback seriously and fixes the issue right away. Change my review for this business to 4 star.

If you need competent, timely and incredible locksmith services (and you will) this is the team to…read morecall. Michael was given the toughest task of a broken latch in the doorframe that could not be extricated by some handymen. They wanted to remove the door or replace the door to access the latch. He was done in 10 minutes and replaced with new hardware. Also fixed my wrought iron gate on the way out to his van. Friendly to my dogs and a lifesaver in real time.

Thomas arrived before the expected arrival time. He was courteous and respectful of our time and…read moreproperty. He took care of our issue quickly and professionally. We would definitely use their services again in the future. Highly recommend!

Ineeded a key made to replace the one that came with my new e_trike.I called on Friday and Eddy…read morecame out Saturday morning and did a great job . He was knowledgeable, friendly, and answered all my questions. I will definitely will him again if needed.

Do not use this guy. He replaced a quality lock with a cheap deadbolt and door handle charging me…read more$250.00 and stole the lock he replaced. Shody work, made a huge mess in my house and didn't have plastic covers to collect all the woodchips from drilling unnecessarily into the door. Kept telling me that his work is guaranteed and when I called him back saying the door rattles in the wind, he said to get weather striping. When confronted on the theft of the original door lock, hemed and keep talking that he could not remember taking the brand new door lock I wanted to return to HomeDepo. I was considering calling the Police. Run from this con-man.

Prompt and friendly service! Job was done quickly and satisfied our needs. Would use them again!read more

They were great and came out fast! Professional and answered all my questions. He was able to put…read morein our code door and helped set up the app

I just had the best experience with Josh from the Lock Shop. He was on time, extremely good at…read morewhat he does, great personality, gave every indication he loves his job. It's so refreshing to have customer service like this. And.....pricing for rekeying 8 locks was very reasonable! Thanks.

Great service! Created a special multifunctional key for my Sonic. Works perfect! Thank you!read more

Within 20 minutes of my call Dave the owner/operator was at my door changing my locks. Extremely…read morereasonable and customer service oriented. Just moved from the Bay Area and building his business In Coachella Valley. I expect to see multiple 5 star reviews in the near future.

Thank heavens for this lovely man. He came and saved the day for me today. My toddler locked us out…read moreof our house and we were panicking , calling places from the internet. It's so hot out in Palm Springs so i was worried we'd be waiting hours. Dave answered my call and was at my door within 30 min and got the front door open for us. Hallelujah! Saved the day! All for less than $100. 10 stars !!! Thanks Dave.

Valley is without question the best! Time and time again they get the job done quickly, correctly…read moreand courteously. It's such a pleasure to do business with these folks. They really know their stuff. Cars, residential, safes, A++++ oddball key they have helped me with all of it. I wont go anywhere else.

Called them to do a simple key fob replacement. I have lived in the valley my whole life and…read morebelieve in supporting local businesses. The gentleman on the phone got upset and blamed me for threatening him when I mentioned that I found a better price out of town. Valley lock and safe was through my AAA, they wanted to up charge me by $200 more than the guy from out of town. The guy I went with was from the Costco parking lot, also when he heard about what happened to me he dropped his price even more. The place I went with is called "THE KEY MAN" they were over the top and quick to help. I will be reporting valley lock and safe to AAA for price gouging. I will be telling this story to everyone I run into. Local support is lost and this is why they fail.

BEWARE BEWARE BEWARE…read more Actual Account and I always take great care to report things accurately and rely on facts, and actual events, rather than temper. On December 16th, 2025, I contacted Lock Pro's to request that the front door lock of my new La Quinta home be changed as I had no key given I purchased it at auction. I also expressed concern about cost and was told that a re-key would cost approximately 25.00 not including the 89.00 trip charge. There might be some additional charge depending on the hardware. I approved of this and the following day Robert was dispatched to the job. I had a friend meet him at the property to make sure he knew what to do. Again, it was simply a front door re-key. However, the front gate was locked and needed to be drilled out which I approved although I did not ask for a new lock to be installed. Robert also informed me that all was going well but that I may need to have a garage re-key as well given the garage was locked. I approved this. So far I estimated and approved of: 89.00. Trip Charge 50.00 (Lock Re-keyed @ 25.00 each) 40.00. Lock drill-out 10.00. 2 extra keys. 189.00 Total Amount Approved. Once completed my friend was given the keys and I was sent an invoice for 979.00!!! Yes, thats right 979.00. I read the invoice to make some sense of it and I could not. This crook added everything he could conceivably add at his whim even though I never approved such items. Even worse, some of the items listed were not even performed. This was a clear case of overcharging a customer and perhaps fraud, given that many items billed were never performed. See the attached invoice and see for yourself. When I called Robert to question what the hell he was doing, he lied and said my friend authorized the work. This was absolutely untrue and I have a written statement to attest to this. When I stated that this was potentially fraud, and a complete violation of trust, and that I would file a complaint, Robert contined to lie and argue, then said he'd waive the bill. I said I didn't want free work and that I'd pay what I agreed to, which I did (using Zelle). Robert thought he's get away with cheating me because I was out of town, a real estate investor, and he may have figured I'd just pay the bill. Wrong. I am addressing this legally now to see that others are not defrauded or lied to as I was. It angers me to think how many people this company has done this to. I cannot comment on their other reviews but I can tell you that with my experience, it was as shady and crooked as it could be. Note: I tried to contact the owner but was never responded to. Feel free to reach out if I can answer any questions you may have. Sean Michael

Great custom service, Jamie was very helpful. We will definitely continue using Lock Pros for all…read moreof our key & lock needs.