Services - Lock Pros Palm Desert
Installing or replacing locks
Lock repair
Lock rekeying
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7 months ago
BEWARE BEWARE BEWARE Actual Account and I always take great care to report things accurately and rely on facts, and actual events, rather than temper. On December 16th, 2025, I contacted Lock Pro's to request that the front door lock of my new La Quinta home be changed as I had no key given I purchased it at auction. I also expressed concern about cost and was told that a re-key would cost approximately 25.00 not including the 89.00 trip charge. There might be some additional charge depending on the hardware. I approved of this and the following day Robert was dispatched to the job. I had a friend meet him at the property to make sure he knew what to do. Again, it was simply a front door re-key. However, the front gate was locked and needed to be drilled out which I approved although I did not ask for a new lock to be installed. Robert also informed me that all was going well but that I may need to have a garage re-key as well given the garage was locked. I approved this. So far I estimated and approved of: 89.00. Trip Charge 50.00 (Lock Re-keyed @ 25.00 each) 40.00. Lock drill-out 10.00. 2 extra keys. 189.00 Total Amount Approved. Once completed my friend was given the keys and I was sent an invoice for 979.00!!! Yes, thats right 979.00. I read the invoice to make some sense of it and I could not. This crook added everything he could conceivably add at his whim even though I never approved such items. Even worse, some of the items listed were not even performed. This was a clear case of overcharging a customer and perhaps fraud, given that many items billed were never performed. See the attached invoice and see for yourself. When I called Robert to question what the hell he was doing, he lied and said my friend authorized the work. This was absolutely untrue and I have a written statement to attest to this. When I stated that this was potentially fraud, and a complete violation of trust, and that I would file a complaint, Robert contined to lie and argue, then said he'd waive the bill. I said I didn't want free work and that I'd pay what I agreed to, which I did (using Zelle). Robert thought he's get away with cheating me because I was out of town, a real estate investor, and he may have figured I'd just pay the bill. Wrong. I am addressing this legally now to see that others are not defrauded or lied to as I was. It angers me to think how many people this company has done this to. I cannot comment on their other reviews but I can tell you that with my experience, it was as shady and crooked as it could be. Note: I tried to contact the owner but was never responded to. Feel free to reach out if I can answer any questions you may have. Sean Michael read more
3 years ago
8 years ago
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8 years ago
Lock Pros Palm Desert - locksmiths - Updated July 2026
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