I had a remote issue with my Garage door. I called Besser to request help. I was told a technician would be there between 1pm and 4pm. I mentioned I would be gone at the time but would be available between 9am and 12pm. A technician was in the area, on the way to another job but said he would stop by. 15 minutes Chris was knocking at my door! He was a great technician and friendly and I could tell he wanted to do a great job. Which he did! He was very experienced and capable at his job. He set up a new remote and set up 3 existing remotes aka two vehicles and a golf carts remote . He also showed us how to set up the MyQ Bluetooth app that allows me to inner act with my iPhone from"anywhere." I can't say enough about Chris and his brightness and eagerness to succeed! It was a great experience meeting a young nan with the right attitude for the job!!' read more

Until AI can come install a new garage door for me, I don't want to talk to it when I'm soliciting a company for business. I said what I said. After posting my project on Yelp, I was inundated with messages, phone calls, telegrams, AI spam, and various solicitations delivered by the typical foul one might see in Game of Thrones or Harry Potter. Sifting through the superfluous jetsam, owl and raven dung, I noticed Besser Garage Doors was using a chatbot. Total turnoff and waste of time. read more

Besser Garage Doors - AI isn't what I expected, but it's what I received. Just unacceptable. - Garage Door Services Near Me - Palm Desert, California

We called Besser around noon on Sunday to repair our garage door which didn't open. Besser scheduled a tech for the following Monday. Their web site says 24/7 service. We had Besser (formerly Hanson's) come out and install a new garage door several years ago and we scheduled annual maintenance on our garage door with Besser/Hanson's every year for the 7 years we've lived in the desert. Called a competitor who came out within 2 hours. I feel it is a safety hazard to have a situation where you can't get cars out of the garage. Kris G read more

I'm very concerned about the service we received. Before Eric arrived, both garage doors were opening and closing perfectly fine. The only reason we scheduled the visit was to reduce the noise, and Eric recommended replacing the wheels. We agreed and had all of the wheels replaced. However, after the work was completed, we were told that the garage doors would no longer close and that we now needed a new motor at a cost of $700. This is extremely concerning. If the doors were functioning properly before the service, I would like to understand why they are no longer working afterward. It raises serious questions about whether something may have been done incorrectly during the repair. At this point, I have very little confidence in moving forward with your company. I complained to management, but did not get an explanation and a resolution to restore the doors to proper working condition without additional unnecessary charges. After my initial experience, I had another company come out--Electric and Garage Door Repair--to properly diagnose the issue. They found that the only problem was a faulty capacitor, which cost just $10 to fix. The technician was honest and confirmed that the motor was working perfectly fine, and there was no need to replace the springs--contrary to what Besser had recommended for $700. This was a completely different assessment and saved me a significant amount of money. I strongly encourage others to get a second opinion and do their homework before agreeing to costly repairs. Be cautious when dealing with Besser. read more

Absolutely a bait and switch experience with Besser in Indian Wells. I called just needing a remote control. They said they could send someone out and the remote would be anywhere between 50 and $90. He said the visit charge was 70.00. I told him I'll pass and get a remote on line or a universal remote at Ace. He said he would waive the 70.00 visit fee. At that point I agreed. A guy comes out...says yes the visit fee was waived but there is a 180.00 "service fee" to check the garage door. I said I didn't need a service of the door but just a remote. He told me it was mandatory to do the service to get the remote. I said sorry to have you come out but no thank you. He then offered me a used remote for 40.00. I said fine. This remote was extremely used but worked. Gave him 40.00 in cash. End of the day...a complete scam. The remotes on Amazon are 12.00 for 2 remotes. I was taken and will never use this company again. read more

Jose was such an experienced and knowledgeable technician--an absolute pleasure. He arrived on time, was incredibly smart, and took the time to explain everything clearly. I'm truly amazed by his knowledge, and the consultation was wonderful from start to finish. Because of this great experience, my family has decided to plan a new garage door upgrade for our new home now that we have relocated. We couldn't be happier with Jose and the team at Besser. I genuinely love this company and highly recommend them! read more

On time and very thorough. Service representative took the time to explain a few issues, but was polite and professional, not pushy. Price was exceptional because they had a special which I took advantage of. read more

way way overpriced,$350 to !indicate the tracks and opener. A neighbor did it in less than 30 minutes.

Jose P answered all my questions regarding a garage door opener. Installation was done well and on time. I've used Hanson, now Besser, in the past and will continue to be a loyal customer. read more

Do not use this company. They will rip you off. They have a local tv ad running currently where they offer no fee service call and all sliding doors tuned up (fixed) for only $79.95. When they arrived and looked at my small (3ft) wide bedroom slider they told me it would cost almost $400. to fix, including a $79. Service call fee. Being a senior citizen on a fixed income they saw sucker written on my forehead. I sent them away fast! If I can I'll attach the actual ad for you all to see & tell me where I was wrong. read more

I requested the repair of the rubber gasket at the bottom of my garage door. The garage door was initially bought from and installed by Hansen, so the gasket installation defect was caused by them. The gasket was about 6 inches too short, allowing leaves and debris to blow in to the garage so I asked the Hansen representative to extend or replace it. The price I was quoted was $400. Needless to say, I refused the estimate and dismissed the technician. read more

Besser Garage Doors - Original installation by Hansen - Garage Door Services Near Me - Palm Desert, California

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This is the second time I've called Hanson. Even though they have an answering service, don't be fooled into thinking they will call you back. They obviously don't want my business to rescreen 7 sliding doors, or work on one of our sliders. So, making my voice heard by going with Prescion Screens. They call, they show up and give estimates. Good luck to you that attempt to use Hanson! I'll never try them again. read more

Our sliding door was a mess when try opening it. It was too heavy and rollers were in bad shape. We called Hanson Overhead Garage Door/Palm Springs, CA for help. The two technicians they sent was Daniel and Lalo. They were so professional and knowledgeable on the sliding door. They said they could repair our problem and we would love the finish product. And yes we do. The sliding door slides so easily now thanks to Hanson Overhead Door technicians Daniel Carter and Lalo. Great job! You made a believer out of us. Thank you once again. read more

What a rip-off.... Please make sure you get another quote after getting one from Hanson. They wanted $700 to replace two springs in my doors. They wanted another $150 for barings. Called another company their price was $400 and $100. Ended up finding a company that did in for $265 and $20. read more

I called in for service on harage door, got the guy show up with Hanson garage doors service. He gave bad commend about other service door previous in the ticker. Give me un estimate for 729.99$ to replace two springs on the door, took him 30 minutes to finished. After he gone i check.... The garage still not working. Called him... It took him 1 h to comeback... He said now the motor problemsi check and find out Average cost to replace the garage door is 250 to 350$. I got overcharge big time for 30 minutes Beware this guy. read more

They advertise cleaning sliders so when I called to have my sliders cleaned and serviced, they quoted me $79.95 per door, which I was ok with. When they came out, they opened and closed the sliders (we have 3, 2 older and one maybe 8 yrs old) and then proceeded to tell us that cleaning them would not do any good and so they would have to replace all the rollers for $900! We told them, NO. Thank you.....I don't think they ever had any intention to come out and clean them, let's just see what we can get from these two ladies. BIG BAIT & SWITCH.....BEWARE!!! read more

Treat yourself. For years I endured an underpowered, rattly garage door opener that shook the house every time it was in use. After suffering enough I called Hanson's when it was time for a replacement and what a difference this new system has made in my quiet enjoyment of my own home. Can not thank the team enough; from the front desk to the technician who performed the installation. Raul took the time to teach me how this new setup works, which for me is pivotal in demystifying new technology so I can fully appreciate it. read more

I Have used Hanson.Garage Overhead Garage Door Service for many years. When I need help I call and from the person that answers the phone to the amazing friendly techs they send, out and doing business with them is amazing. They are all extremely friendly and extremely knowledgeable. I highly recommend Hanson Overhead Garage Door Service to anyone in need of a new garage door or just simple service. They are the best of the best! Peter Eichberg read more

This was the best people to deal with, texted arrival time. Did a fast service on sliding door and it is perfect. Mike and partner were very pleasant and great at this door repair. read more

Junior came to our rescue yesterday after our garage door came off the track and crashed down! He got the door back on track and replaced the rollers, made some adjustments and got us working again. What a relief! Junior was very professional and really knows what he's doing. A great experience all around. First time customer with Hanson's and we will happily refer them. read more

I can not rate Hanson Overhead Garage Door Service highly enough... Our Hanson's garage door tech, Justin, was extremely knowledgeable, competent, friendly and professional in every sense. Justin made several garage door repair/service recommendations, that we readily agreed to, and what a difference that those garage door recommendations made. Please consider Hanson Overhead Garage Door Service for your garage door needs, should you like skilled, competent, honest Techs like Justin, as I do... I'm sure glad that I called Hanson Overhead Garage Door Service... read more

I was a bit reluctant to call Hansen for a noisy door problem. While many great reviews, also some very concerning reviews. My technician, Junior arrived on time, inspected my problem and quoted me a repair cost. While I thought the estimate was a bit high (what isn't now days) the job was done very promptly and efficiently. He answered all my questions while performing a few other adjustments. I was quite satisfied. Great job! Ken F read more

overpriced and over charged door opener. Charged 79.95 just to come out. beware as they really take advantage of seniors how sad is that. read more

I called Hanson to schedule a service call due to a non functioning remote control. Had tried replacing the battery and reprogramming it but nothing made it work. The lady who answered said she had two other customers on hold, could she call me back. Gave her my number, then waited over an hour with no response. Called back and asked why no one called me back. Was told they had been busy. No apology. They were due between 3 and 5 on 3/2/22. At 1:30pm, they called to say he was on his way. I live 14 miles away from the home needing help. Said I could be there in 30 min and did so. Waited 20 min- no tech. Called to find out they sent him to another assignment. When he did arrive, the tech was very polite and very helpful. Took care of the issue very quickly and checked the door as well. Didn't get the young man's name ( he lives in Yucaipa) but he was great. Made up for all the hassles it took to get him there. Guess their fees have gone up for service calls. Now $79.99 plus they charge 3 percent for check, debit, or credit card payment. Five stars for the tech. Not too many stars for the company as a whole. read more

It was involved making an appointment and the cost was much higher than I had anticipated. That aside the guys who came out to do the work were friendly and professional. Our impossible to open patio doors now open with ease. That said I will have them back to do our door maintenance. read more

Showed up on time! We're very efficient and the door has never works better since we've liver here

I had a great experience buying and having a new garage door opener. I called early Wednesday and it was installed the same day. My experience with Richard was nice and I did not feel pressured. Raul came out very professional, quickly installed and instructions were clear. He asked if I needed to have it programmed in my car, and in 45 minutes I had new opener. I would recommend 100%! read more

Everything was so easy, from the phone call to the service. The office was so friendly and helpful, the guys came out, replaced the rollers on a 40 yr. old slider and it works like a champ. and the pricing was very reasonable... can't say enough good. Will definitely keep them in mind for the future. read more

I responded to a radio ad which advertised patio door service. Initially when I called to set up an appointment the receptionist said the cost would be 89$ apparently unaware of the radio ad. She finally agreed that the techs would honor the advertised price. When the techs arrived to work on the doors, it turned out that the sliding glass doors were 49$ EACH so in the end I approved one set of doors for 99.90!!!! To have all my doors services it would have cost over 500$ which is an absurd amount and not justifiable in my opinion. I wont be calling them again. read more

Great customer service and garage repair! Ask for Shal he was the most amazing tech and employee! I manage several rental properties in Palm Desert. This is the second time I called them. I highly recommend them. Very professional and great service! Thanks Shal. Showed up on time and best service! read more

Great service, beautiful product and fair price. Rich was great to work with and his team was efficient and professional. We highly recommend Hanson! read more

A couple of years ago I had Hanson service my garage door. At the time they told me I would benefit from having all new nylon wheels installed. They were $20 apiece, 10 rollers in all. Plus the maintenance fee. I had the service done and the wheels replaced. I was happy with the service then. Today, September 10, 2021, I had Hanson come out for a service call, regular maintenance/servicing. Justin was the technician. 20 minutes in I'm told I needed new springs ($400 each x2) and a new opener ($800). $1600!!! I said I would need to think about it, I was in no position to spend that kind of money. Suddenly the garage door would not open all the way! It was fully opening before he arrived...what the heck happened. I asked how that could be. The conversation got heated, i said...it was working before you got here! Justin shrugged his shoulders and said he would call his supervisor. He came back and said he could sell me a garage door opener, installed, for $650. I asked what did you do to my garage door that it won't go up all the way? Nothing. I asked him for information on how to contact the owner. He said he didn't know, he was an independent contractor. What? Independent contractor? He then said he wasn't going to charge me a service fee, got into his truck and drove away leaving my garage door out of commission. I asked him to stop so I could take a picture of the license and the business name on the door. It said Hanson. Before I could get my camera open on my phone, he drove away. I called the office, spoke with Claudia. I asked to speak with a supervisor or owner. She took a message. Claudia was very pleasant. I got a call back from the GM, Rich. I'll follow up once things are addressed. 9/14/2021 - Last Friday I was contacted by Rich. Professional and interested in working to resolve. He sent out another technician, RAUL. If you use Hanson's ASK FOR THIS TECHNICIAN. Very knowledgeable and explained, in detail, all the issues he encountered. I will say the prices he quoted were less than what Justin quoted. I did not use Hanson's for replacement of my opener. The opener they were going to use is being discontinued, and while Rich was reassuring they could service it in the future, my trust level is a bit damaged. So, if you door breaks educate yourself. Ask questions about brands, read reviews and decide if the price is right. I will likely have Raul service my door in the future. If the springs break, I would use Raul as I found him professional and knowledgeable. I did upgrade my rating from a 1 to 2 as I felt Hanson's will address the issue with there "employee". I would likely give Raul a 5! read more

We've used this company for our garage door motor replacement and were super impressed at their prompt and professional service. When we needed all our sliding doors and screens serviced/replaced we decided to try Hanson again. Wow, what a great job. Screens were well made and doors slide like new. Very impressed! read more

Quick service, but we got way over charged. $295 for each door spring, total charge was $590 Never received the Castelli's gift card either. Call Door pros, they don't BS around and do the same work for $200 less. 760-360-9300 read more

Very reliable. Quality of work = Excellent. The Technician (Antonio) is professional.

Here is my simple summary: 1. What they offered me as "the best openner" was a lower-end LiftMaster model. And they seem to know nothing about the highest rated, Most Recommended, best openers. (I had to learn this AFTER I trusted their advice). 2. They charged me $750 to install a very mediocre opener that has a retail value of about $200. It took about 90 minutes. That's about $300/hr. and the installer didn't even connect the "red handle and release cord" properly. 3. Trying to get any knowledgeable person on the phone was more than frustrating. Most hours of the day only the dispatcher was available, and has no technical knowledge. My advice? Be very skeptical of any company that only offers "LiftMaster" brand, and not the top rated openers. read more

I picked Hanson based on reviews. I asked my husband to call them to repair our dead garage door opener. He called on a Friday; they came on Monday. I was at work while the repairs occurred. After the repairs were done I asked my husband what the cost was. When he said $1100 I almost died. Should have asked for an estimate first, obviously! Assuming a $400 opener, service call fee, labor and taxes, there is no way this company can justify charging $1100. This is simply a ripoff. Use ANY other company for your repairs. read more

My garage door had become very sluggish, so decided to take advantage of their coupon received in the mail. That same afternoon their service man, Paul, arrived on time. He immediately pointed out my problem--an obviously broken spring. He explained that I would need to replace both springs ($300+) and recommended replacing the bearings at $25 each. I did not question the cost because I went through this last year at my home in another state. These springs had lasted 20 years, so no complaint. I am very happy with the service I got. read more

Our garage door transmitter quit working. I read the manual and replaced the battery. Nothing I could do fixed it. I called Hanson's just after they opened at 8am October 10. I was referred to them and another company by our Condo Property Manager. I chose Hanson because of their more favorable reviews. Hanson's scheduler booked a same day appointment with technician, Rich. Rich called me an hour before my appointment time offering to come earlier, if that fit my schedule. Happily it did! He diagnosed my problem in just a couple minutes. The circuit board on my old garage door opener was failing. And replacement circuit boards for my 10-15 year old Maraantec model are no longer available. Rich installed a new motor and belt drive in less than an hour. He showed me how to easily program my transmitters. There is a 5 year warranty on this motor from the manufacture. And in addition, there's a full year replacement warranty from Hanson's. I received great customer service from everyone at Hanson's! THANK YOU!! read more

The only complaint I have is that the company should change its name to show that they also repair sliding doors not just garage doors-and they do a terrific job of it. They arrived on time wearing masks which they never removed. Within 15 minutes they gave me a reasonable estimate and within an hour removed a large 8 foot slider, repaired the rollers, trimmed the metal to improve the fit and replaced it ensuring that it moved smoothly and fit in place. Both Mike and Z were courteous, friendly and professional and left the place much cleaner than when they arrived. Thanks men, great job. read more