Best auto repair shop I've ever used. If you love your G or Infiniti product, Frank is the…read moreconsummate mechanic for your treasure. Never had problems they couldn't resolve. Friendly and clean and expert. There is no other place in Tucson to go, so stop hunting!

TJ, Joe and the rest of the crew there are pleasant and professional. I knew the repair was going…read moreto be expensive but they came in 20% lower than other shops, did great work and even washed snd vacuumed my car! I will not hesitate to go to them first with my Toyota! A+ service!

I have chosen these guys over the last 4&1/2 years of living here. They are honest (most important…read moreto me), reliable, and produce quality work. I've had them do the following to my 2019 F-150: cold air intake, 4 shocks, alignment, spark plugs, ATF replacement, brake fluid flush, partial coil replacement (the Ford dealer I know would have done all six), reset my transmission. I an positive that the local Ford dealer would have hammered me for what turned out to be a $650 job. Probably over $2000. Highly recommended, I will not go anywhere else.

I bring my car here for a variety of reasons, they have fixed my ac, my breaks, my deiver side…read morewindow more that even kept breaking, they kept repairing that for me free of charge after the first time. I also have the do my oil changes and whatever else I need done with my car, they always step up and just do it. This is my place I go to for all my mechanic needs. soon, I will be bringing my 4Runner here for service as I am interested in all the upsells and the mistakes they make when doing a simple oil change or a battery exchange. amazing shop that has proven to be reliable and very honest.

they are fair in there pricing. they are honest and tell you what is wrong with your car. then they…read morefix it and the world is right as we hate to separate from our cars. i would recommend this place to anyone if you want honesty and good work. They have my Cadillac at this time.

Damage my car and was told oh well file a insurance claim! They said we don't fix that and there's…read morenothing they can do

POOR COMMUNICATION, WRONG CAR, AND UNFINISHED WORK. Garner Automotive was recommended to me for…read moresome work. I made an appointment by phone in advance and dropped off my car in person for a quote on replacing 2 struts and for an oil leak dye test. I spoke with J. in the front office and I noticed he had the wrong car notes for my vehicle. I pointed this out and then we spoke for 10 minutes about the details of my car and what I brought it in for. I went over ongoing work on the car and told him specifically what has been or is already being done with the vehicle including the battery and valve gasket. I was assured that J. would check in my car and note the account for me, no call in required. Unfortunately, after 3 days when I was finally able to reach someone at the garage over the phone they sent me an email quoting me for another car's maintenance including work I did not request and work I specifically mentioned had already been done on my car. When I called them to correct the issue they were very hesitant to send me a fixed quote and were unable to answer simple questions about my car. The new quote included what I wanted but only had the information I had given when checking in the car with no additional information or a report of an oil leak test. I went in person to get to the bottom of what was happening and at this point they had my car for 1 week. The man at the front desk was incredibly defensive and aggressive about the situation, admitting he had written the wrong notes and that a oil check as I requested had not been performed because of the work that is still being done to the car as of when I brought it in. The state of the car and what I needed was made clear when I dropped it off and it had not been communicated that there was an issue. At this point, a number of things were said that I found worrying: "I would have charged you more had I known you wouldn't do more work with us," "it's an old car no point looking past the first issue," "we do not take pictures of our work at any stage," "we do not do written notes," and I was also questioned on why anyone would use more than one mechanic ever as if people do not move or have different types of vehicles at the very least. As the front desk man had caused some of the communication issues, I understand the defensiveness, but there was clear intimidation in the attitude and then after a long time a second man came in just to silently loom behind him the rest of the time, never contributing to the conversation and also unable to answer any of my simple questions about the vehicle. Very unfriendly and I am very unhappy with this experience so far. To be clear the quote for 2 front strut replacements was about $1450.00 on an older Toyota, and I decided to not do this work with them firstly because of the poor communication and note keeping this time. Secondly, they charge more than 2x market price for parts. The oil leak dye check has still not been performed but after much hem-hawing I was assured that I can bring my car in this next two weeks to do it, but was also told that it may take them several weeks to complete an oil leak test, which was not completed the first week they had the car. This is no regular timeframe. Who can wait over three weeks for just an oil leak test? Cost: $140. They said they "price similarly our neighbor, Borst Automotive, perhaps coming out a few dollars cheaper." Due to the unprofessionalism and poor state of vehicle on pick up inspection no longer comfortable doing business with Garner.

I had an appointment with Garner this Monday but when I called to confirm the week before my…read moreappointment Ryan told me "why don't you just take it somewhere else." So I did, and left a review stating as much. Then Ryan, the front desk manager, messaged me from the owner's email telling me he didn't like my review and wouldn't help me as a result. My review was neither defamatory or exaggerated, just that they told me to go somewhere else after I made an appointment. I had already called him and told him I was disheartened by his poor service and canceled my appointment so the email was unnecessary and completely petty, lending credibility to the notion that his initial refute was just as petulant. What a shame the owner would let his reputation suffer over something so stupid.

Cruz was amazing he was so he honest explain what we needed done walking us through everything I…read morerecommend to all family friends

Sooters was recommended as being a shop that didn't gauge. I'm from out of town and I think they…read moretook advantage because of that with their pricing. They charged $160 for a diagnostic which would be fine except I gave them the report from AutoZone who had run a diagnostic hours prior. And typically when you do the work, a garage will then credit that diagnostic fee to the work being done. They charged $604 total after I protested about the spark plug parts cost. Originally they wanted $200 for the spark plugs part. After protesting, they charged $176 for the Spark Plugs (parts) alone. $240 for the labor and $160 to diagnose something that was already diagnosed. When I told them the max fee for spark plus is $50, (I'm ok with companies marking-up costs but not at over 240%), they gave me $40 off. Still an astronomic cost for changing spark plugs, especially in Tucson. They did give me my car back in 1 day though, which I appreciated.

The extent of my knowledge of automotive repair is how to check fluids, change my oil or a tire…read more Beyond that, I turn to Friendly. Over the last 7 years I have tried a number of local & national chain repair shops, but once I tried Friendly, I stopped looking. If the name of your business boldly implies how you treat your customers, you best do it & they do! Their quotes are fair, yet comprehensive, their attitude is (you guessed it) friendly and their work is prompt and well done. What more could you ask for? This year on Yelp I want to find all the good businesses in the area and highlight them and Friendly Automotive is one of the first that came to mind. Find them off of Ina Road, not too far from I-10. They're tucked into a hodge podge of small businesses. In business for 25 years in Arizona and take care of all makes & models of cars. Don't you wish all businesses were named for how they treat their clients? Life would be so easy. TLDR: Honest, friendly, stress free auto repair at fair price. Family yowned for 25 years.

They are accurate and treat their customers politely and honestly. They will check your tire…read morepressure and fill them air if needed if you are a regular customer.

Not good..don't bring your vehicle into this business. Brought vehicle in for grinding/dragging…read moreissue on driver's side when braking. Technician said didn't hear anything and printed off an Internet forum post about some Ford vehicles experiencing grinding when ACCELERATING. Totally different. Charged $60 and sent home.

Willard and Ruben have always been honest and dependable. I bring all of my cars to Adams-- not…read moreonly do they keep them running, they don't charge me for unnecessary repairs. I used to use a "free maintenance" service offered by a local dealership. Each time I would bring a vehicle in to be serviced, I would be told that something else needed to be replaced/repaired. When I got a second opinion at Adams, it was more often the case that the dealership was not being forthright. I stopped the free maintenance and have been using Adams for years. Great customer service!!!

The staff here were amazing. Friendly, responsive, fast-solving. Literally drove in with a tailpipe…read moreissue. The woman at the front desk took seconds to assess. Then Sergio (mechanic) came right out, got to work, and fixed it up for me. I was in and out on a busy Friday afternoon in less than 20 minutes. I know I got lucky, but still. The angels smiled on me. It is AMAZING to see that good auto help can still be found. Thank you so much!! Highly recommended!!

For years I only trusted a dealership to change my oil. Then Volkswagen was backed up for 3 weeks…read moreand things suddenly changed. I had never been to one of these and now will never go back to the dealership for my oil changes. They were kind, accommodating to myself and my 3 year old. I was in and out in less than 30 mins.