For years I only trusted a dealership to change my oil. Then Volkswagen was backed up for 3 weeks…read moreand things suddenly changed. I had never been to one of these and now will never go back to the dealership for my oil changes. They were kind, accommodating to myself and my 3 year old. I was in and out in less than 30 mins.

If there was 6 stars out of 5, this place would be the one to get it! Sean is the straightest…read moretalking, most honest mechanic I've ever come across. I've had a knocking noise under my car (Jeep Grand Cherokee) since I've had my front struts replaced by my mechanic in California last month. He told me it was a "pinched coil" and fixed it...but the sound was still there. They charged me $200 Moved to Tucson and found this place. Sean said it took him 5 minutes to find the problem which he wrote into my invoice: "Inspected and found bolt for sway bar was cross threaded and then someone installed a spacer to hide the issue. We removed the spacer and rethreaded the hole and reinstalled the bolt." My previous mechanic had stripped the hole for one of the main bolts and put a spacer in between because the bolt didn't go all the way through. That was causing the knocking sound the whole time. Sean even gave me the spacer that was installed to cover up the problem. Pic attached.

I have a high-mileage 2013 Jeep Wrangler Unlimited Rubicon that started getting the classic…read more"Pentastar tick." It needed new rocker arms and lifters. Zacks Garage scheduled me in and did a great job. The team was professional and accommodating. They really went the extra mile to make sure my Jeep got back on the trail. Thanks, Zack, Mark and the rest of the crew!

The guys here were quick and efficient. I arrived and within minutes, they had my car up on the…read morerack, servicing me. A little pricey in my own opinion, but I feel they're very trustworthy and serviceable.

Excellent experience. Professional and friendly business…read more The "boss" (ultimate multitasker) Was patient and thorough in answering my many questions, my service was performed in the time quoted, thx. Looks like I have my AZ mechanic. Highly recommend.

Inspected brakes and replaced rear pads as requested in a timely manner. Competitive pricing beat…read moredealership quote by over 25%. We are back on the road with no issues. Staff was very thorough with inspection and explanations of required service. Will definitely use them when visiting the Tucson area.

Expensive but decent work. Biggest problem not keeping me informed when a worker's mistake caused a…read moreserious delay. One of those situations when the other person doesn't stop to think you may have alternative ways to structure your time.

Pleasantly surprised, great guys, honest. Don't hesitate to visit these folks…read more SGB Tucson

Had an issue with my car while visiting Tucson. They were professional, very thorough and great to…read morework with. Highly recommended

Love this place! Prompt service, knowledgeable…read moremechanics-competitive pricing My first choice when it comes to car repair.

Brought my trusted suburu in thinking I needed bumper fixed after a cross country road trip to…read moremove to Tucson. Through due diligence and expert mechanics, they found more than that. I brought carbon for service along my road trip and they did such a poor job!! Primarily Japanese auto service not only found what was wrong but fixed it quickly and car is running way better They recommended another reputable shop to address the front end body work as this type of work is another specialty. Joe explained to me using easy to understand language that was not too technical so I totally could understand what was goi g on I am having my wife bring her Subaru in for service and now think I found a good, honest decent shop for car issues

EDITED AFTER CORRECTIONS WERE MADE There was a subtle red…read moreflag within a minute during my first phone call. The person was pointedly irritated at my question regarding morning drop-off time. Dealing with the thick traffic to access the single lane drive into the parking area makes the scheduled times at the absolute worst traffic times - another big red flag. Our car had a power antenna that worked fine, before. In their zeal to take the car on a 10 mile test ride they broke the antenna taking the car through a car wash with the antenna still up. Not the sharpest tools in the shed there. NOW FIXED We dropped the car off with only 2 gallons in the tank. The out of gas warning light was not on. When we picked it up at 4:45ish the warning light came on when we started it, indicating it was down to about 1 gallon or less. A test drive is expected. Even a 10 mile drive is acceptable, especially if a system reset is needed. But when a customer drops off a car that gets so low its warning light comes on during "testing" then a reasonable, thinking ahead kinda shop would have or get a gallon of quality brand name Premium gas to add to the car and adding it to the final bill. Chris' excuse after phoning him was - we don't put any gas in anyone's car, it may not be their preferred brand or grade - as if they've gotten complaints of Shell or Chevron premium tainting some sniveler's quarter-tank of QT regular. As if... Chtis' lying became absurd as his story changed along the way. He nor the shop never mentioned the broken antenna when they called us at 4;15 to let us know it was ready for pickup. It wasn't until we had driven thru the thick and dangerous rush hour traffic outside their shop that Chris then tells us we could leave it for another day while they procure and install a "new"? or used antenna. Apparently Primarily Japanese isn't very familiar with the old adage: Honesty is the best policy. During our initial phone call I listed a few items I wanted inspected. Not one word was spoken nor written on the scant information printed on their scant receipt regarding any inspection(s); just a total fail in that regard. So asking for certain tasks doesn't matter with Primarily Japanese. They focused on the main maintenance task with zero regard for our request to check a few other things. Because of their dishonesty we now wonder if the initial main needed work was ever even performed. We are now forced to either take a few parts off to inspect the alleged new parts ourselves or hire a different shop to do post "repair" inspection. As a local business owner (with 100% five star reviews) I wouldn't dream or nightmare treating my clients the way we were treated by Primarily Japanese. Save yourself the time and frustration and go to any other shop, necause almost sny other shop wouldn't attempt to lie as much as Primarily Japanese lies. This review is being written early on "the day after" If Primarily Japanese and Chris are being forthright in their verbal promise to rectify the broken antenna today, this review will be edited to reflect their correction. Still though, no real apology from Chris, only laughter; likely and hopefully a nervous laughter at being caught lying. EDIT Joe the owner called us, discussed the issues and arranged for the repair today, the day after. He explained a few things more clearly than previous communications with the employees we had dealt with yesterday. Excellent speed in rectifying the broken antenna. Still, we were almost convinced every issue was our fault. There were lapses in communication between employees that are human mistakes. We aren't thrilled but satisfied the maintenance and repairs were done adequately. Overall, Joe made things right. His shop is capable and qualified and he strives to do honest and fair work.

What a refreshing and terrific find in honesty and complete work. After repairing an exhaust leak,…read morethese technicians went even further in finding that I had an additional problem found through their computer's scan. Up front and perfect as I was able to get it resolved apart from thier business' purview. Many thanks to those Super Pro's!

I went in to Ramon's because my Dad has been doing business with them for over 20 years. I wanted…read moreto get new Struts and Shocks for my 2021 Jeep Grand Cherokee 80th Anniversary. Bryan working the counter quoted me about $1200 for the parts to be ordered and for labor. He said that I had shocks all the way around the Jeep. I said ok. I left a $600 deposit to have the parts ordered. When I came home, I doubled checked my research and noticed that I did in fact need Struts in the front of the Jeep and Shocks in the rear. I call back and spoke to Hiram, owners son. Told him what happened and when he looked into it advised me that the Bryan gave me prices on a 2001 Jeep Grand Cherokee. Mind you the"Kid" never ran my VIN or even my license plate. After Hiram, ran my plate, he stated that he would not UP CHARGE me on parts but would leave the labor cost as is, making the total about $1300-1400. I was fine with that. Two days later I drop off my Jeep to have the work done. They had the Jeep the WHOLE day and told me it would be ready by 4:45pm. I go in. Speak with Denise and she can not find my key. Bryan walks in and starts off with "Did Hiram call you"? After that I knew something was wrong. He stated that they could not do the REAR SHOCKS because they didn't know the Jeep used a certain shocks. He told me that the new shocks were $500 each not including labor. They did not find this out until after the Jeep was on the lift (30 minutes before me arriving). Keep in mind I got no call about this issue and had spoke to Hiram twice before picking up my Jeep. I know for a fact that they were not trying to eat the cost of a mistake that was made by their employee. The VIN was never ran nor was the License Plate. How are you working on vehicles and NOT KNOW what parts are needed for those vehicles. I doubt I will hear back from them and that's ok. I will never go back to Ramons again. And just for peace of mind.... This is the 1st review I have ever posted. Do your research. Check their work. If you don't feel right about it. Say something. Don't pay for someone else's mistake or lack of training.

Memo Sr and the Boys are amazing. They take care of you even after the sale! No pressure sales and…read morea great buying experience. Will buy my next car there and recommend this spot to anyone.

I'm giving a shoutout to Tucson car & truck unlimited for taking great care of me! Memo made some…read moresuggestions of cars that I was looking for and let me explore the lot comfortably helping me out whenever I had questions. Memo is there to help, he never made me feel like he was trying to sell me a car, he really made sure I loved what I was getting into and never rushed me through anything. I really had a great experience with him and without a doubt I would come back to purchase a car in the future from him. Everyone there is great, memo takes pride in his cars and takes care of his people. Thank you memo for the great experience.

I took my vehicle in for an oil change before a long drive out of state and received excellent…read morecustomer service at a great price! I will be returning for all future services needed for my vehicle. Thank you again Jack Furrier Tire & Auto Care! And Happy Thanksgiving Day!

Good information and assurance of there quality work, I will definitely look into this offer of…read moreguarantee satisfaction if difficult situations, thank you for the quick response

love coming to jiffy lube great customer service everyone welcomes you I love it they make you…read morefeel welcome all the time

I was asked to re-reply back to an email with all of the demands of time of availability, an email,…read morecontact information and everything and still received no phone call that is horrible customer service and again trying to get a discount to make the value worth it, which it was not. Thank you for reaching out to me because of a review and then not following up with what you replied with.