I was a patient of Dr. Waxman and specifically asked before scheduling if his new dental group accepted my insurance. I confirmed twice more--before the appointment and again before sitting in the chair. Each time, I was assured they did. After my cleaning, I was suddenly informed they were out of network and would bill my insurance. My insurance paid a portion, yet I just received a bill for the full amount--including what insurance already covered--under a different business name than the one I signed paperwork for. While Dr. Waxman and the dentist/hygienist were kind, the receptionist, Heather, was unprofessional and dismissive when I called about the billing issue. Instead of addressing my concerns, she attempted to gaslight me, citing another patient who had to pay entirely out of pocket and then offering me only a partial adjustment. This is deceptive billing and a serious lack of transparency. Patients deserve honest answers about insurance coverage before treatment, not surprise bills and evasive responses after the fact. Beware if you expect clear, ethical billing practices here! read more

Absolutely unacceptable experience -- avoid this clinic at all costs! We scheduled our appointments at Allegro Dental in Hayward over a month in advance. Both my husband and I received multiple confirmations -- emails, texts, reminders -- everything looked solid. We even confirmed the appointments shortly before the date. We took time off work, organized our day, and drove from San Mateo to Hayward, only to find the clinic completely closed. Doors locked. No signage. No explanation. After standing there completely confused, we finally managed to call -- and were told our appointments didn't exist in their system. Despite all the confirmations we had, they had nothing on file. About 10 minutes later, they called us back... and told us our appointments were actually booked at their San Francisco location. Really?! We never booked anything in SF, never received a single confirmation about San Francisco -- every message clearly stated Hayward. We were standing outside a locked office in a completely different city, having wasted our morning. With kids. With no explanation beyond a weak "sorry." The level of disorganization, negligence, and lack of accountability is just staggering. Even if they had offered to reschedule (which wouldn't have helped), this is not a place we would ever trust again. Needless to say, we will never return, and we highly recommend others to stay far away from Allegro Dental. If you value your time, your sanity, or even the bare minimum of professionalism -- this is not the clinic for you. read more

Don't go here. They 100% chipped my tooth during a routine cleaning. I even returned and the same dentist (a lady, Latina, middle aged and short) gaslit me and said my tooth was fine. It's not. There's clearly a piece missing and its bothersome daily. They even took second X-rays of my tooth just on the one side, AFTER my cleaning. The good reviews are likely people who dealt h with the correct dentist and not the person I had. Nevertheless, giving you a warning to be wary. read more

This place is very shady. I was questioned by my insurance company for insurance fraud. My insurance company told me that the dentist that worked on my teeth was Dr. Eugene Roytman, I told them I had never seen a man work here before and I had been back here several times. Allegro has many offices around the Bay Area, look up their other locations review. This is the only location with good reviews because a lot of people in this area has Denti-Cal and they are one of the very few dental places that accept new Denti-Cal patients. read more

Dr. Roytman is an amazing professional: none to mach him. We are lucky to have his office here, in the East Bay. He is sharp, friendly, humorous, quick. His procedures are to the point and completely painless. Run to his office to get any dental work done. I have seen my share of bad and mediocre dentists. He is a true gem. Nobody matches his skill. read more

I appreciate Allegro! The staff is so friendly! You can definitely tell they're a tight- knit, family- oriented bunch. Dr. Martinez is a growing, thriving female dentist in her field. She's SO knowledgeable and thorough. She does a stupendous job in explaining your treatment plan. She'll make sure to lay it all out for you. As a patient, I love being seen promptly and out the office just as soon. I'm very thankful that I chose Allegro. read more

Doctor Eugeniy is truly an amazing specialist. He removed my tooth with no pain at all. All office interaction is easy, professional and pleasant. I highly recommend that place. read more

Alla set up my appointment here and I knew nothing about the place. Came in and filled my paperwork out and was seen within 10-15 minutes. I got an emergency appointment for an extraction and DR Roytman was very efficient and knowledgeable. I didn't even FEEL my extraction and I was Out if there in 1 hour including first time patient X-rays and paperwork. Thank you Allegro for taking away my pain and doing a great. Alla you are a true asset to this company, I work in Retail Businesses myself for my family and showing people you care is what truly counts. Thank you read more

Their staff members are outstanding they really do help you to the best of their abilities. If you're looking for a dental place I highly recommend them you won't regret it!!! read more

I have been going To Allegro Dental Group for the last 3 years, Dr. Roytman and staff are very friendly, very professional. they accept new patients, and their scheduling is quick. I will highly recommend Dr. Roytman and Dr. Martinez at Allegro Dental Group for all your dental needs,. read more

Greatest Dental office I have ever been to, and the greatest dentist Dr. Roytman and his staff!!! I would never go to another dentist again. He also treats my brother and my sister-in-law for many years now. Two root canals done as painless as possible and no problems afterwards. Highly recommend !!! Great professional and highly knowledgeable and experience doctor!!! read more

All my family so pappy to have dentist Eugene Roytman at Allegro Dental! Yesterday my daughter whitened her teeth and she so satisfied! Awesome job! Thank you D. Roytman read more

By far the best dentists in Hayward! They are phenomenal!!! I had fillings done, a root canal, crown and wisdom tooth extraction. All pain free! Everyone there is really nice and helpful! They make sure your comfortable and understand any procedure being done! The woman at the front desk Alla is great she makes sure all your appointments are set and lets you know anything you would need to know and what's covered with insurance or not. I recommend this place to anyone who is looking for dental treatment. read more

I had a crown redone by Dr. Roytman a few years ago. After the crown was placed my other teeth started hurting and I was unsure as to what caused it. I went back to see Dr. Roytman to figure out what was going on. I was really shocked when I was not allowed to see him. I asked the receptionist twice and the receptionist said he is busy eta. I couldn't believe this. I mean when you have a question for a doctor, isn't he/she supposed to least talk to you. Anyways to make a long story short, I believe he acted completely unprofessional by not letting me ask him any questions read more

The best dental experience I've had thanks to Dr. Roytman! I paid a visit to this office to finally get my bothersome wisdom teeth extracted. I had previously visited other offices for the same reason, but I wasn't fully convinced because the staff wouldn't even show me the x-rays of my teeth, and the doctors would only consult to their assistants about my teeth rather than explain to me what my situation was. Once I arrived at Dr. Roytman's office, I didn't even have to ask to see my x-rays after they were taken. They put them up on a big screen in front of me where I could easily see them, and when Dr. Roytman came in, he gave me his recommendation and was ready to extract right then and there on the spot. He even joked that I was taking longer thinking about doing the extraction at that moment than it would actually take him to perform the extraction (haha!). His confidence and sense of humor gave me confidence in him, and he did not disappoint! I honestly did not realize when the teeth were extracted, and when he said he was done, I thought it was a joke. Post-extraction (24hrs after), I had no pain and barely any swelling, and I was able to resume my everyday life. I only needed 1 ibuprofen after the anesthesia wore out after the extraction, and that was all. To me, these are all signs of a job well done! I am surely returning to Dr. Roytman for ALL of my dental care, and I HIGHLY recommend him to everyone! Thank you, Dr. Roytman, and to the staff at Allegro Dental! read more

This is definitely the best Dental practice I have ever been to! Dr. Roytman is very professional and takes great care of all my dental needs. He creates a very welcoming environment, takes the time to answer all of my questions, and makes sure I am 100% satisfied with the care I receive. The staff is also awesome! The assistants are very gentle and Maria at the front desk is always very welcoming and extremely helpful. I used to dislike going to the dentist, but now It is an experience I look forward to! Thank you Allegro Dental!!! read more

We all have at least a few things that we fear most; mine is going to the dentist. I absolutely abhor visits to the dentist, particularly when the visit entails the needle. OUCH! I avoid it at any cost and usually, I wait until it's essential to make an appointment, and even then, I hate to follow through with the appointment. Thus, I am in awe of the one or two poor reviews I've read about the Allegro Group, especially those referring to Dr. Roytman and Alla, the front desk administrator. My encounters with this dentistry group has been and continues to be nothing less than exceptional. First contact was with Alla; when I first called for information, she was so professional and sympathetic that I was immediately drawn to make an appointment. I am grateful that I listened to my instincts and followed through. The professionalism, expertise, and moreover the empathetic understanding the entire staff had for my fears about being at the dentist was palpable. Do yourself a favor and have an open mind when deciding whether to make an appointment with this dental group and judge for yourself. I think you will be pleased you did. read more

I came across this dental office out of frustration with Western dental on Jackson street in Hayward. After dealing with rude and unprofessional staffs, this is a breath of fresh air. The office is super clean, the staffs are very pleasant and the service provided was excellent. I took my 4 and 8yrs old girls for general services and they loved it. I made a appointment for myself, and the service wss out standing. I hope that they keep up the great work. We have found our family dentist, finally. read more

The lady at the front desk was extremely rude when I called to cancel my mom's appointment. The "reminder call" that I received earlier today was done as a "favor" (her exact word) with attitude and argumentative tone. My response was so it's not done as a courtesy for customer satisfaction? Then she backpedaled a bit. Dr Roytman was very professional and friendly the first time we met him for my mom's extraction. Unfortunately, the entire staff counts when it comes to customer satisfaction. When she said did we want to reschedule I said no. Don't even want to deal with people like that. Can't keep patients when you treat them like you're doing them a favor rather than with respect and courtesy. read more

I scheduled an appointment for a first time visit. When i arrived for my appointment i noticed no one was here except for a lady who worked at the place next door, who told me that my dentist might not even show up today and that this was happening more and more to simply avoid the dentist. i drove 10 miles to just sit in the rain i wasn't told that they wouldn't be here at all. The worse service ever! Dont bother making appointments! read more

For some one that hates the dentist I love this office it's clean the staff is friendly and the dr makes you feel very comfortable I highly recommend them I almost forgot to mention how fast they are no one wants to be at the dentist all day... read more

About three month ago I had an emergency where I accidently broke one of my front lower tooth. I immediately called my dentist in Sunnyvale and learned that he is out of country on a long trip. Then I called at least 5 different dental clinics around my home but no offices offered immediate help. The minimum wait time was 3 days. I desperately called my friends for help and one recommended to call Allegro Dental in San Francisco. So I did. I then was redirected to their clinic in Hayward. I have spoken to Alla, explaining my situation. She said that they are fully booked but she would do her very best to help. In about 10 minutes Alla called me back and offered to come by the clinic at 2pm to see Dr. Roytman. The clock checked 11:30am. At the time of arrival I met Alla in person and filled all paperwork. I had to wait around 30 minutes since I was inserted into Doctor's schedule, but what the heck.... It took Dr.Roytman way over two hours for the surgical extraction of broken tooth and immediate placement of an implant into its place. In 7 days I had a follow up appointment where I was given an "invisilight" type of an appliance to cover an ugly hole in my mouth. I healed up well and the implant crown was placed over the implant. It looks and works as my original tooth and no one can tell the difference. I am writing this to give my very best compliments to Alegro organization and especially Alla and Dr. Roytman for their highest dedication to patient care. For all patrons reading this review in search of a dental care - LOOK NO FURTHER!!!! read more

This is the best dental office I have experienced with. Knowledgeable doctor with the good hands, that I didn't feel any pain at all. It was no complications or swelling after 2 implants installed and healed in a week. I didn't take any pain killer at all after surgery. This was a surprise to me , as I don't endure pain. I will recommend this doctor Evgeni Roytman as he is the best and his office Allegro dental and staff very clean and nice. read more

I have to say from the staff to the office cleanliness this place is worth the 5 stars. It looks tucked away when u first arrive but my expectations where surpassed by Dr. Roytmans expertise. Hes funny, gentle and charismatic. I got a wisdom tooth taken out and was surprised it only did not hurt but I was perfectly fine the same day to eat whatever I wanted. I don't know about their other locations but this one was great! Always been so afraid of dentists...but with this care I'm happy! read more