We called Allen's Air Care (AAC) to look at our HVAC unit. We are selling our house and wanted to make sure it would pass any inspections.
AAC came out and inspected the unit 3 weeks ago. We were charged $125 and were told that everything looked good.
We accepted an offer on our house and passed inspection, though they only checked to see if the HVAC was working and did not send a specialist.
It is now Thursday and the unit has completely stopped working. We close in 5 days, with the final walk through in 4. I called AAC about 30 minutes before they closed and explained the situation, including the clean bill of health they had given me three weeks prior.
The lady who answered was nice, but said they couldn't send anyone out today. If I want, she told me, they could send someone out tomorrow, and it will be $65 plus whatever parts are needed.
No mention was made about the apparently incorrect inspection we paid for. When I agreed to have them come out, I was told that they would be by "sometime tomorrow".
I understand that AAC can't catch everything; no one could. But to me, a company is defined by how they handle situations like mine. The fact is they gave me a green light on my HVAC unit and charged me for it ($40 more then others I called after the fact). To make no mention of this - not even acknowledge it - is unacceptable. What exactly did I pay for? Don't you stand behind your work at all?
Then, knowing my time-sensitive situation - not to mention how HOT it is today - the best you can give me is your standard price and an 8 hour window for when you'll show up?
I ended up canceling my appointment and going with Parker's Heating and Cooling, who were far more helpful, talking me through some things (after hours on their own time) to look at in case I could fix it myself. At no charge.
We couldn't figure it out, but you can bet I scheduled them to come, and they'll be here first thing in the morning. That's the kind of customer service that will have me calling Parker's for the rest of my life.
If you're looking for the same, do yourself a favor and steer clear of Allen's Air Care. read more