Only five stars allowed? After being without an oven since…read moreNovember, we were THRILLED when our new range arrived. Since it is a dual fuel - gas on top and an electric oven - plus a downdraft, few installers can tackle a task like that. Dan arrived within only two days, and has installed lots of dual fuels and downdrafts before. He was polite, efficient, kept asking me if I had any questions, and cleaned up when he was done, including the removal of my old sweetheart. May she rest in peace. Call 231-652-0372 to get it done right!

My dryer stopped working and was 18 years old so was on fence about repairing or replacing. Dryer…read moreworked when I held the start button in so was hoping was a minor fix. I called Dadd's and told him age of the dryer and he strongly encouraged a repair. He said it could be as low as $130 for a minor repair or $200 at most. He said it was $90 for diagnostic and no charge for travel. He came out 2 days later and was 3 hours into his arrival window. After no more than 5 minutes he said I had a busted belt and I was happy thinking I'd be on the low end of his service charge. He didn't say anything further and took dryer apart to replace it. After a couple of belts he did find one that fit and installed it and then announced my bill was $200. I was a little surprised cuz the work he did couldn't have taken more than 15 minutes and he'd told me on the phone he billed for labor by the quarter hour and didn't know why this small job wouldn't qualify for the $130 price he quoted me on the phone for something that took about 15 minutes! I let him know I wasn't thrilled and he started quoting other places that were allegedly much higher for just a service call instead of explaining his pricing. He never even offered me an itemized bill either showing exactly how he justified that price either! In retrospect I should have demanded one. I thought all professionals would do that for repairs! He didn't even offer a receipt either although I did pay with a check. I thought he was a little unscrupulous quoting me $70 cheaper on the phone than what he charged when the work was done--especially when I would have been hesitant to put $200 dollars more into that old of a dryer--and he was aware of the age of my dryer! I also looked up the serial # of my belt and it was only $10 on Amazon--so if was $90 for diagnostic and $10 for belt he charged me $100 for 15 minutes of work! I would not recommend this company.

Would give zero stars if I could…read more The answering and scheduling services are awful. The repairman was great, super knowledgeable and nice. He encouraged me to call Maytag and see if the needed part would be covered under warranty. I did so, and when the Mr Appliance scheduler called me, she was extremely rude. She kept interrupting me and demanding to know why I was talking with Maytag about parts, and that they wouldn't be working with me if I was working with Maytag. I tried explaining the best I could without being an dryer expert. She remained rude, was not listening. So I told her to forget it, I was no longer interested in working with Mr. Appliance. The phone reception for the answering and scheduling services was also terrible, they kept saying they couldn't hear me, and at times their English was very difficult to understand.

Repairman was fine. But when I asked for part number which he said was no longer available, I was…read moretold by company that they will not share that. Did not receive emailed receipt.

After two weeks the ordered part was finally installed to fix our dryer. The fix worked; however,…read morewhen I questioned the final itemized accounting of the bill, I was ignored. There was a total of $107.58 unaccounted for on the bill. If this was the service fee, then it should be noted. I have waited for a response from Cardinal Appliance Service, but have not received one. I will not use this company in the future.

Fortunately, the Cardinal team was able to come out to check my washing machine the day after I…read morecalled them. The service was great and they helped me realize that the problem was not with my washing machine, but likely I had a leak in my wall that was producing a mildew smell. I was able to schedule a plumber for the next day. In the meantime, I tried to do a load of laundry, but my machine wouldn't rinse. I called Ron, who quickly came back over to see what the problem was. He discovered a piece had become disconnected inside the workings of my washing machine. He plugged it in and resolved the issue.

Excellent communication, as well as work and explanation. Had a concern with a gas smell from our…read morenew -ish stove, and he diagnosed the problem within 5 minutes. Simple repair (for him :)) and I would definitely call Henry again if/when I have any appliance issues. Highly recommend.

I called to make an appointment on Wednesday and Henry said that he would be to my house on…read moreThursday between 2:00 and 4:00 and that he would call or text when he was 20 minutes out. He never showed nor called.

Another businesses' techs examined my dishwasher which wasn't running. ( They happened to be there…read moredue to another issue) They offered to sell me a new dishwasher and I declined. NEWARA Bros tech came out and within two minutes showed me that a cup was blocking the latch of my year old dishwasher. There's a reason I buy my appliances at NEWARA: they are honest and concerned about their customers!

Such a smooth process! Our dryer broke (with wet clothes in the washer) and we were able to get an…read moreappointment scheduled within 48 hours. Brian was professional, very polite, careful with procedures during the pandemic, and quick. He arrived promptly within the scheduled time window and even called when he was on his way. As a professional working at home, I was particularly appreciative of how non-disruptive he made the whole process. He was able to anticipate the likely reason for our dryer breaking and had all the pieces needed with him. He also explained what had broken in a manner I could understand (and my husband is the mechanical one, not me). He was attentive to cleaning up after the repair, even vacuuming the inside part of the machine where the broken part has left dust/bits of material. Overall: Skilled, good price, and one of the nicest, most polite, easiest to work with, most conscientious, and most professional repairmen/contractors etc. with whom I have worked. Great service!

Brian gave a 30 minute ETA this time when coming back to "FIX" the freezer. Today, 10/30, the day…read moreafter, I wake up to a puddle of water outside my freezer and discover all of my food unthawed and ice, popsicle, ice cream, melted!!! Tried calling 3x's and no answer, have sent 5 texts and no answer. I'm inclined to believe this was done purposely based on the review I posted yesterday as I've read from several other reviews he did great work and fixed others freezers with no issues and here I am having to replace food the day after he "supposedly" fixed mine.

Charged me $200 for a part I did not need an refused to refund my money.read more

Steve Bretz called ahead, came when he said he would, performed the repair quickly once he had the…read morepart and explained everything in the process. We have an unusual size refrigerator and he did not have the part on his truck, but ordered it and helped me to reschedule the followup visit at a time that worked in my schedule. The only glitch was that it took a few minutes on the phone to get the second appointment but with regards to the work done by Steve, it was excellent!

Had there repair guy out for a dishwasher repair. He was fast very focused and did a great job…read more Would definitely recommend them for dishwasher repair

On time and great work. I highly recommend Synergy…read more Thanks Andy V keep up the good work.