We had a wonderful time in Kauai and an amazing experience renting from Allsave. Friendly staff and they pick you up from the airport to the rental spot. The price was reasonable. They upgraded us to a suv. The car was working well. I will Definitely rent again from them. read more

To the owner: you're only seeing this because of the front desk employee working on 4/20/26. We rented a 12-passenger van starting 4/13/26 as part of a 10-person group. The first van we were given smelled terrible--like something had died in it--so we refused it and had to wait for another right before closing. The replacement had a flashing BRAKE warning light, and although it seemed to work, it wasn't reassuring. Later, in the rain (which happens a lot on Kauai), we realized the windshield wipers were basically worn out and unusable, so we had to pull over and wait it out. At return, we were about 30 minutes late. The front desk employee said the van was "excessively sandy." The contract says that's a $60 fee, but somehow it became $200, then $100, with no clear explanation. I brought up the issues we had and asked if the charges could be waived. She agreed--but then started lecturing me and wagging her finger, telling me "next time" I couldn't do that. When I said I'm an adult and didn't appreciate that, she pointed toward the door. I stayed until I got a receipt. If you need to charge customers, that's fine. But don't send people out in poorly maintained vehicles and then talk down to them when they bring up legitimate concerns. read more

Nice clean car. Friendly and personable family services provided us in Kauai. Great pricing.

Absolutely awful! Worst car rental ever. They started off by charging the 81.00 in airport taxes and fees for a $200 rental. This was never mentioned in the original contract. They told me they took a video before I rented and would be charged extra for sand but the car was filthy up on pickup. Seats were stained, Red dirt in the rear tailgate. Windshields filthy. And the car rattled like it was 50 years old. No car should ever go out of a rental agency in this condition. I would never go there again and I would not recommend anyone patronize this company. Huge rip-off! I can't even say you get what you pay for. Because other car rental companies we're only slightly more expensive. I just thought I'd try these guys. Big mistake. On the plus side... the car didn't break down. read more

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My car rental was smooth and easy. I was able to get to our vacation an hour and half before my sister who rented with one of the big guys and had to wait in a massive line. ONLY CAVEAT - the office closes at 5 pm. My flight was delayed and staff was kind enough to wait for me - shuttle was literally waiting at the airport for just me. This is important if you arrive after 5 pm. Price was great. And service was awesome. read more

Great value for our car rental. Even got a discounted upgrade!! Made the start of our trip on a positive note. Thanks!!

Honestly, the line tasked forever to get through with one person at the counter. Then we had to wait an 1.5 hours for the vehicle to then be detailed and it wasn't ready after waiting in line to get the vehicle for 40 mins. You get some what of a bargain deal, but honestly the wait I don't think it is worth it. Plus the shuttle also takes some time as well as one man operations a white van and he was the only driver for the day that we saw. Probably the only shuttle for the entire rental place I would suspect. Older cars and worn down pretty bad as well. I get the salty air deteriorates things such as vehicles pretty good but lots of dings and dents. So take pictures of your vehicle before you drive off the lot. read more

Allsave Car Rental - NU and Allsave Rental - Truck Rental Near Me - Lihue, Hawaii

tl;dr We rented a car from Allsave/NÜ Car Rentals in Lihue, HI. It was teeming with cockroaches that traumatized my family and got into our luggage and subsequently our hotel room. We returned the car immediately. It's been 11 days and, despite six phone messages and three emails, they've not responded with an apology nor have they processed our refund. Content warning: NIGHTMARE FUEL Last week, my family and I arrived in Kauai for a weeklong vacation. We picked up our rental car at Allsave/NÜ Car Rentals in Lihue. We stowed our bags in the trunk of the car and drove to our hotel in Poipu. We arrived prior to check-in, so we drove to a nearby mall while we waited for our room. We ate lunch and visited some shops before returning to the car two hours later. As my wife settled into the front seat, she pointed out two cockroaches at her feet which immediately scuttled up into the dashboard. A moment later, my nine year old daughter shrieked from the back seat. I jumped out of the car--already having an idea what was wrong--and opened the rear door to see a dozen roaches, adults and babies, circling on the floor beside her. I stomped on the swarm, sending them scurrying under the mat and up into the front seat. I raced to the hotel to drop off my family so that I could return the car immediately. Pulling our bags from the trunk, two roaches fell to the ground. My daughter screamed and dropped her backpack as another roach crawled across its strap. I quickly checked our bags, giving them all a good shake, hoping that was the last of them--another fell to the ground. I carried our luggage to reception and left my family with the bags as I drove back to Lihue. At the rental office, the agent in charge, Jess, was apologetic. She offered a complimentary upgrade and free tank of gas. I was not comfortable taking another car from them, so I refused. Jess informed me that she could not issue the refund herself because we'd booked the car online. She wrote a phone number on a sticky note and told me to call it to arrange the refund. She also gave me a business card with her name and the name of her manager, Sherri, and said to contact them if necessary. I was then given a ride to another rental agency where I rented a car and drove back to my family. When I arrived at the hotel, my daughter was shaken and my wife was stressed. They'd seen another roach scurrying among our bags. We headed to the pool to unwind. After dinner, we returned to our room. We showered and got into bed, my wife and I in the bedroom and our daughter in the living room on a pull-out sofa. A few minutes later, another shriek. I ran to the living room. "There's something crawling on my neck!" My daughter was twisted up in her sheets as a giant roach flew up toward the wall. It was large enough that, when I smacked it out of the air, you could hear its exoskeleton crack. Over the next few days, I called the number on the sticky three times. Each time, I was directed to voicemail. Each time, I left a message describing the incident and requesting a refund. Each time, the message was ignored. I called the local office twice. Both times, I left messages for Sherri. Both times, my messages were ignored. Frustrated, I wrote an email to Allsave Gmail and NÜ's help email address. I finally received a response from Sherri. She did not offer an apology. She did not offer to process our refund. She did not even offer to follow up with me to ensure that we were taken care of. "I just saw this email today. I have forwarded this to my Maui office to see how this can be remedied. Please allow for my office on Maui to reach NÜ Car Rentals and we will take it from there." That was a week ago. I've since followed up with two more emails. Neither of which received a reply. My daughter continued to check her clothing and backpack for roaches for the duration of our stay. She was anxious and repeatedly asked if the roaches were gone. I tried to calm and reassure her. Fortunately, we did not see any roaches beyond that first horrific day. Unfortunately, the damage was done. We had a fun trip and enjoyed our time in Kauai, but I can't help but wonder how much better it would have been had we not been traumatized by the cockroach infestation on our first day. I called again this morning and an uninterested desk agent named Alex informed me that Jess and Sherri were both out of office. After six unreturned phone calls and three emails without a meaningful response, I am out of patience. I don't understand the unprofessionalism, the lack of empathy and the indifference toward our family's suffering, especially in the land of Aloha. I submitted two final messages through both Allsave's website and NÜ Car Rentals website. I expect a reply from neither. So instead, I will begin my credit card dispute and hope for the best. read more

Started out with not having the car we reserved. That's not unusual so not a big deal. Our van had roaches so we returned it on day 3 after finding the 4th roach. Exchange was easy. Both rentals it was verified we had an after hours drop off. Drop box was pointed out to us. The day before the end of our rental we called to inquire about the shuttle. It doesn't run after hours. No one mentioned this so I asked if they had a taxi service they recommended. Not sure why they didn't mention that when verifying our after hours drop off. Then the final day they called and suggested we had insurance since we are responsible for the vehicle until they come in the next day and they've had a lot of break ins. Again, why was this just mentioned hours before it was time to drop off the vehicle. Terrible. read more

The check in process was good, nice people at the front desk, BUT within minutes of driving away my daughter (sitting in the back seat) complained there was a bug on her backpack crawling around. The car also smelled like the zoo. I didn't think much of it at the time, but a day later, we saw a family of roaches scurrying around on the floor under the passenger seat. We had to smash the ones we could get to. We called the company to report the bugs and the woman who answered said it's no big deal, "bugs need to get out of the rain too". I then asked for a discount since we received a bug infested car and now need to worry the bugs will crawl on our feet and into our belongings. The lady said no discount will be provided, but said she will take off the requirement that we need to fill the gas tank before we return the car. We said we barely used the gas so far (it's a hybrid) and she said "Well you better drive like hell then" and was laughing. We were very surprised by this response. She showed zero care at all that they rented us a bug infested and super stinky car. Terrible experience. Will not use this company in the future. read more

This was by far the worst car rental experience I've ever had. I was charged an extra $100 without any proper explanation, and when I started warning other customers about the hidden fees, the lady at the counter threatened not to let me take their shuttle to the airport unless I stopped talking and left. Even after showing them the contract that I signed and paid she refused to honor the price. After reading other reviews it's clear that this practice is not unusual from them and more customers have been through the same issue. STAY AWAY FROM RENTING WITH THEM! That kind of behavior is completely unacceptable and unprofessional. Instead of addressing the issue, they tried to intimidate me into silence. Travelers deserve transparency and respect, not threats. I'll be reporting this company to consumer protection and will never rent from them again. read more

Great service. Great price. No hidden fees and just very nice people. They were great to work with and will use them again for any future stay. read more

I'm leaving this review for my wife and daughter. They visited Kauai for the day from Oahu and rented a car from this company. When my family picked up their car they were told to park at the airport and it would be ok. When they returned to Oahu they were charged 2 days rental because of this! My daughter tried to get this resolved and talked to manager Sherry(?) who shouldn't be a manager. She yelled at my daughter, hung up the phone, and never answered their phone again. My daughter called another location on Maui and they got it resolved quickly. As a business owner, no customer service agent let alone a manager should be yelling at anyone! My daughter is the nicest and soft spoken person so for this manager tell at her is and was totally uncalled for! I would not recommend this company to anyone! read more

Very polite. Extremely Helpful. This has been a good experience at half the price of competitors. This is a discount car company. It is not fancy. I was told everything might not be perfect, but it is. Stress free, it is offsite so expect to wait a few minutes for a shuttle but they get you out of the airport crowd and have the Aloha spirit read more

Absolutely terrible. 3 day car rental over the weekend. The car rental itself was $150. Young driver fee was $300. Predatory fees that were not disclosed in detail prior to rental. Tried to stick to a local company, never again. Disappointing to say the least read more

We prepaid for the managers choice online and received an upgraded option! Downside was that the vehicle's key fob didn't work. Thanks to modern technology the alarm would go off if we locked the doors and we opened it manually. Added adventure for a great trip to the islands. read more

Never used this Rental Car Service late pick up and NO shuttle for late returns like 6:00 pm no more service. Out of the airport loosy service . Half tank off gas given to you. Low cost no quality read more

Allsave Car Rental - WARNING!!! Do not use this care rental in kauai - Truck Rental Near Me - Lihue, Hawaii

Allsave is a great alternative. We saved about 25% over the competitors. Our car rental previously canceled and we got this one the day of for a great price about $120 less than what we paid for the other place. They were swamped with customers, but we got through the line in about five minutes instead of about an hour with some of the big name companies. The manager said he was new at that location but handled it like a pro. The cars had a few blemishes here and there and a little dirty, but we will definitely come back. The staff was very attentive and were getting customers in and out of the checkin process within about five minutes. Incredible service. read more

Avoid this corrupt business. I made the mistake of booking a vehicle with All Save through Expedia, wanting to patronize a local business. Will never make that mistake again. The vehicle they provided was damaged, and not even legal to operate. One headlight was missing! The contract was fraudulent, misstating the mileage. Plus they over charged me above the contact price! Crooks! read more

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We rented a car from Allsave/NU car rental. All of the staff we interacted with were very friendly and responsive. We had no issues picking up a clean car, at checkin, with the car, or the return. We feel we were charged a fair price. The people at checkin were especially nice. They didn't hassle, informed us options, and even made recommendations. read more

Service was great! Checking in process was easy. Great conversation with the agent assisting me. Car return was easy as well. AgIn, another great conversation on the way to the airport. My complaint is about the car. The car I was given was DISGUSTING! It was old, dirty and service light stayed on the entire trip. This was my first experience with this company and I will not be using on future trips. read more

Allsave Car Rental - Truck Rental Near Me - Lihue, Hawaii

Waited half an hour for shuttle (advertised as 6 minutes away). Check-in then took 1.5 hours (seriously), even though there were just 3 people in front of us. Worst part: filthiest car I've ever been in. Stains and dried fluids that I don't even want to think about where they came from. Do NOT rent from this place. Savings, if any, not worth it. read more

Allsave Car Rental - Missing panel on outside of car. - Truck Rental Near Me - Lihue, Hawaii

This place has beat up vehicles, one we were rented had dents all over and front quarter panel was falling off. If you have an early flight like we did, don't rent here, this place opens at 8am, you will need to get an Uber or Lyft to get to the airport, that is if there's even any Uber or Lyft running early in the morning. Don't bother calling them because they will not answer their phone, we tried calling them for 2 days and no one would answer. read more

Worst car we've ever rented. Filthy inside and out. High beams didn't even work -- major safety issue. Center console storage box wouldn't stay latched and kept popping open. Car had nearly 67,000 miles on it, and they were hard miles. We only used them through a Priceline deal. read more

Super nice ladies, quick checkout. They halove kid car seats to rent, too. Shuttle bus showed up with no problem. We got a Kia Minivan which was super clean. Will rent from them again! read more

Rented car from here at the last minute, unfortunately when getting into car at night, realized it had cockroaches living in it. Not sure if this is the norm for tropical islands but doesn't strike me as being normal. Very disappointing. read more

I Waited a long time for the single shuttle they have running back and forth to the airport. Luckily there was only a short line when I got to the place, so I thought it would be fast. The process of checking out was. Then I waited an hour just to get the car because they were "short staffed". This was frustrating because I called and messaged when I landed at the airport as instructed with my reservation. This place is unorganized and dirty. To top it off the car I received was not nice, didn't even have hub caps on it. For the price I paid, which was not significantly cheaper than any other companies, it was definitely not worth it. When I asked if there was another car ready because my young children were stuck waiting at the airport, they just said, sorry we are short staffed. If you are short staffed then you need to book according to what you are able to accommodate. Also you are just expected to sit outside in the hot sun. I do not recommend this place for rentals, unless you are desperate. You will lose valuable vacation time. read more

DO NOT RENT A CAR FROM THIS COMPANY. -I am not exaggerating when I say I called them 15 times and did it get a call back. -After confirming that my rental was reinstated after I had canceled it, I was informed - upon my arrival at the airport - that there were no cars available. lt took multiple calls before anyone answered, and the agent was extremely rude. -Luckily, Avis came through for me. I gave this rental agency a try because the price was great. But, as the old saying goes, if it's too good to be true, it probably is. DO NOT RENT A CAR FEOM THIS COMPANY. read more

While definitely a budget car rental service, everything went very smoothly and the car was good enough for the trip. If the price is right for your rental, don't hesitate to use this service. While offsite from the airport, the shuttle was relatively convenient (took around 10 minutes of waiting and 5 minutes to drive). Check in took around 5 minutes and we were off. Drop off was also easy. Car was relatively high mileage and not the greatest but did the trick. If you specifically need an off road vehicle like a jeep this might not be the best company for you. read more

When you call to find out where your shuttle is the guy talks over you. I waited over 45 minutes to even get a shuttle. They continued to say other shuttles were on the way and that was not true. It's better going with National, enterprise, Alamo, thrifty or many other shuttles that are constantly rotating. Secondly, don't give more excuses like we're really busy or short staffed. That's not a customer's responsibility to bend for the company. All Save and NU is not able to be plan accordingly. There's many other companies you have options to rent for. read more

Never again. After picking up the car and driving down the highway, we discovered that the windows were really dirty. It was as though they wiped them inside with a dirty rag. When I called to confirm our ride back to the airport, they informed me that they were closed at that time. Finally gave me a number of the woman who shuttles for them in the off hours. They neglected to tell me that she was off the island at that time. We were finally able to schedule a cab that would take us that early. They were terrible communicators and just didn't care. read more

I will NEVER rent a car from an All Save again. Upon arrival, I waited over an hour for a shuttle bus and was being promised via text from All Save that a "15 passenger van was around the corner." It ended up being a 4 passenger mini van that everyone from All Save was trying to get on. Our group Ubered to pick up our car because the "shuttle service" they offer is a joke. If they would have told us the shuttle bus brokers down, it would have been ok. But I didn't like being lied to that one was on the way. Was told by the lady at the counter that adding an additional driver was only $11.99 total, not a daily charge. Ended up with a big charge at the end of the trip, as that wasn't the case. Some other errors she made with insurance info that her coworker stepped in and corrected. Additional staff training definitely needed here. Dropping off the car, the "15 passenger" shuttle was there but it was only a 9 person shuttle. What they advertise is not accurate. The young man taking the cars back mouthed off after almost hitting a group of people when backing up. Unprofessional all around. read more

Excellent service... Dave Silva picked us up at the Lihue airport & zipped us over to the rental place nearby. Great car choice for the week. When returning car, he hopped in & drove us back to the airport in our rental, so we didn't have to switch our bags to a shuttle. Nice detail. He also regaled us with his gnarly shark attack story. Never had a more interesting & memorable car rental experience, lol. Would definitely choose this service again. read more

This business is also Nu car rental. We rented a car on Kauai in October. Shortly after getting the car the oil light came on. I called the agency to ask what to do. They had me verify the car mileage and the sticker that said when an oil change was due. I was told to add one quart of synthetic oil. I saved my receipt it when I returned the car they refused to reimburse me saying all service had to be done on site. I had specifically called to ask what to do and followed their instructions. The agency is off site and we waited 30 minutes for a shuttle. Go somewhere else. read more

Great local business in Kauai. Very courteous and helpful staff. Would use them again.

Rented in Kauai for a week. Airport pick up was easy and quick. Their office is way off site. The return was a stressful ordeal. I had an 0830 flight and they did not open til 0830. called for help. The guy told me to leave the keys in the drop box and use Lyft or Uber. He said there is a lady that helps them out. He said he would text me her number. Never did. I called the next morning and left a message asking for the lady's information. Still no return call. Poor customer service. Next time, pay a little extra and rent from a company located at the airport that is professional. read more

We used allsave/nu car rental for our recent trip to Kauai as it was significantly cheaper to rent from here rather than any other big-name rental company. A short shuttle ride from the airport that was easily accessible from the baggage claim. Pick up was overall very smooth and easy. The cars are clearly used vehicles, mine was a 2016 Mazda. There was some obvious usage, and wear and tear of the inside vehicle did not bother us as it was able to run and get us from place to place. The issue I had with this dealership was the return shuttle to the airport. We had a 0700 flight so we had to return the car around 0500. There is no shuttle until they open at 0800 and we were not told this on pickup. We were luckily able to book a private shuttle the night before. Wish they would've told us this earlier so we could've planned. Unsure what we would have done if we were not aware of this had we not called the night before. A small island so Ubers are less common. Overall a decent experience for the price minus the shuttle. read more

3 months lates they bever refundes or releases the retention on my credut card. stating gas tank was to filled before returning, they ask me for a receipt or credit card statement to proof I pumples the gas abd now they acknowledge it was a wrong charge. Just stay away from this company they either do it on purpose or just dont care for customer care. 3 months later Iam still calling and sending e mails because customer support its terrible. read more

One word: "Fraud". They did not have the car size we booked and paid for in advance, they didn't offer us another car, a refund or even a partial refund. We booked a mid-size sedan because of the car seat, stroller for our 2 years old daughter and all the luggages we had, they tried to put is in a compact without even trying to re-ajust the rental price. We told them we are not taking that compact car and they threaten us that we will have to pay a penalty for cancelation, this is outrageous. We checked a few days after when reporting the charge to our bank, the car was marked as rented, can you believe this? Not even cancelled whatsoever, this is Just pure fraud, they were very rude with us, do not make business with them or do it at your own risks, Aloha. read more

dont book rental here! it looks legit online (bookings.com) but it is not! go with something like hertz or enterprise instead. the airport shuttle very small. the driver not nice, didnt even bother opening the door for us which would be fine if the door from the inside was working! the rental lot is actually a used car sales lot! not just to me, but to the other customers in line (waited an hour btw) they repeatedly tried to give us cars that werent the type that we had ordered). i must say this though, the staff, except for the driver and the older dude 'mechanic uncle guy' that almost got into a fight with us for staying inside the tiny building (where there was AC) rather than outside, the other two staff members were really nice. this young man was actually amazingly professional and kind and was really trying to be nice. the reason i still have to give 2 stars despite him is bcz as a business the place just shouldnt be allowed to operate. or rather they should only rent out maybe 2 or 3 cars per day max. people should know it is not what it pretends to be, it is not legit, it is super super low quality with inadequate everything. customers need to know. i wish i knew!! read more