I've lived in this apartment complex for nearly a year, and I can honestly say I regret it almost every single day. What's marketed as a "luxury" community is, in reality, mismanaged, rundown, and entirely neglected.
Management is an absolute joke. There have been multiple management changes during my time here, and somehow each one has been worse than the last. The current manager sits in his office doing nothing, while the two women in the office are rude, unprofessional, and unhelpful. They ignore resident concerns, spend their time on their phones, and communicate nothing. When an armed man ran through the building, it took them over an hour to notify residents. On Juneteenth, they closed the office with no warning, despite the website listing them as open. That's typical -- they don't communicate website outages, updates, or emergencies. One month, they double-charged residents for rent without warning, and when I approached the manager about being charged twice, he acted like it was my fault.
The condition of the property is awful. The buildings are run down and gross. All of the stairwells are disgusting and constantly smell like urine. The courtyards are neglected, overgrown, and never cleaned. The outdoor grills -- a so-called "amenity" -- have never worked the entire time I've lived here. Most of the exterior-facing doors are broken, which is a major safety issue. I've heard multiple reports of cars being broken into or stolen, and nothing is ever done about it.
The mailroom is a mess. Packages pile up in unsorted, chaotic stacks, making it easy for theft to happen -- and I've personally had three packages stolen. Management doesn't care and offers no help or solutions.
Maintenance is a nightmare. Despite having a full team, only two employees seem to actually do any work. One is kind, but speaks no English, which makes explaining issues nearly impossible. I've had constant maintenance problems -- I'm submitting requests every month. My dishwasher is so old, mildewed, and moldy that it's unusable, and they refuse to replace it. My HVAC system barely functions -- in February, my apartment dropped to 63°, and just last week it was 78° before they finally responded. My closet racks are broken, and the windows and doors are so poorly sealed that I can feel a literal breeze when standing near them. To top it off, we've had four different resident portals in less than a year, making it difficult to even submit requests.
There is no sense of community. Other so-called "luxury" apartments host events and create a welcoming environment -- not here. Instead, you'll find rude, aggressive residents. I've even had a woman follow me around the complex filming me, yelling slurs and calling me names. It was disturbing, and as expected, management did nothing.
Bottom line: This place is a disaster. Poor management, unsafe conditions, zero communication, and broken amenities. If you're considering moving here -- don't. Save yourself the stress and look elsewhere. read more