Very professional and polite on the phone and especially in-person. I felt very comfortable w/…read moretheir technician being in my home and that he paid close attention to detail. I highly recommend ABC Appliance Repair.

I requested someone to come out to check my washing machine. After checking it, Ali called and…read morespoke to someone in another language, proceeded to tell me it would be $175 for the part that he could get in 3 days, and said the labor charge would be $275 and he'd be done in 30 minutes. When I said I wanted to check elsewhere to get a 2nd opinion, he tried to charge me tax on the $125 diagnostic fee which I refused. I asked him to send me a receipt for my $125 payment, which he didn't do, and refused to tell me the name of the part that he claimed needed replacing.

We had a great experience with Brian. He did an excellent job replacing our unit and got our…read moreheating and air conditioning system back up and running smoothly. The system is working well, and everything was done with care and attention to detail. Brian kept the work area inside our house clean throughout the process, which I really appreciated. Communication was also great--he kept me updated via text or phone call about his arrival time for our first visit and his follow-up visit for installation. He was respectful and courteous while in our home, making the whole experience stress-free. I would definitely recommend his services to anyone needing HVAC work.

Had an issue with my A/C and reached out to Fuse HVAC. He was able to come out quickly, diagnose…read morethe problem, and clearly explain all of my options without any pressure. He was professional, friendly, and kept me informed throughout the entire process. I really appreciated the honesty and communication, and I'll definitely be using Fuse HVAC for any future heating and cooling needs.

Great, prompt same-day service. timely and cost effective repair. will leverage their services in…read morethe future. Vito was outstanding.

I highly recommend Teo with Appliance Pro Repair! He did a great job fixing my washing machines and…read morewas very friendly, professional, and thorough throughout the entire process. He took the time to explain what was wrong, what needed to be done, and made sure everything was working properly before he left. His pricing is also very fair and competitive, which I really appreciated. It's clear that he takes pride in his work and genuinely cares about providing great service to his customers. I'll definitely be calling him again for any future appliance repairs. Great experience from start to finish!

Fantastic experience and service! Technician came out to check on my leaking washing machine right…read moreaway, arrived to my home on time and was very thorough and diligent in the work he performed! I highly recommend Amazing Appliance Repair and will hire them again for any future appliance repair needs!

Andrei was prompt and thoughtful. And ..., he repaired my refrigerator! I recommend him highly.read more

Great quick service. Really enjoyed my tech explaining everything to me and being able to work…read morewhile they were there.

Fixed my microwave the same day I called and at a great price. Also very friendly. Recommended!read more

I had originally posted a one-star review based on my experience with how CLT Appliance determined…read morethe pricing for my recent service and how that pricing was communicated to me. After posting my review, the manager took the time to personally call me and send an Email providing a detailed explanation addressing the reason for the significant price increase. Because of the way CLT Appliance handled my concerns, I want to update my previous review. My original concern was regarding the pricing of a repair and the inconsistent explanations I received about why the cost had increased significantly compared with my previous repair and a recent quote from the company. I want to be clear that my concern was not with the technician. He was professional, courteous, arrived on time, and completed the repair well. After reviewing my feedback, the manager from CLT Appliance reached out to discuss my concerns. I appreciate that the company took the time to listen and address the situation rather than dismissing my feedback. I also appreciated that my initial conversation with the manager's assistant was escalated and handled promptly. The manager reviewed my concerns, provided additional clarification regarding the pricing, acknowledged my frustration, and worked with me to resolve the issue. CLT Appliance ultimately refunded the $125 difference that was the source of my concern. I appreciate a company that is willing to listen to customers, take accountability, and make things right. While my initial experience left me frustrated, the way CLT Appliance responded afterward demonstrated a commitment to customer satisfaction. I also want to again recognize the technician who performed the repair. He was professional and did excellent work. Thank you to CLT Appliance for taking my feedback seriously, following up, and resolving my concerns.

Everything!! Fast, efficient and very informative. Informed me of cast if repairs were done or if…read morethey couldn't be done. Was very nice and pleasant. Came in ready to work and was done in no extended time. Thanks CLY Appliance Repair.

We purchased a full Sub-Zero, Wolf, and Cove appliance suite from the Independence Boulevard…read morelocation of Queen City Audio Video & Appliances, doing business as Queen City HomeStore, along with an Electrolux washer and dryer set, for our new home build. Given the significant investment--equivalent to the cost of a vehicle--we expected a much higher level of service, installation expertise, and customer support. Unfortunately, our experience was extremely disappointing. The installation team was represented as Sub-Zero certified, yet multiple appliances were installed incorrectly. Several parts were missing from the original shipment, and our Sub-Zero grill was damaged after installers attempted to force it into place upside down before realizing it needed to be repositioned correctly. The damage was severe enough that the grill had to be replaced. The installers also wore shoes throughout our home without protective covers and were not particularly professional or courteous. When a certified Sub-Zero repair technician from Gantt later came to replace the damaged grill, they discovered additional installation issues that should never have happened. The refrigerator brackets had not been secured to the wall, creating a potential safety concern. We also learned that the beverage center door was not the correct configuration for our order--the handle was on the right side instead of the left. The door had been installed upside down, requiring additional service and correction. Our experience with the Electrolux washer and dryer was equally frustrating. We quickly discovered that the washer drum was damaging our clothing. When we reached out to the Independence Boulevard store for assistance, we discovered the location had closed and were repeatedly directed to work directly with Electrolux rather than receiving support from the retailer where we made the purchase. After being unable to resolve the issue with the original store, we were directed to another Queen City HomeStore location for assistance. Unfortunately, the resolution process remained slow and difficult, and we felt passed between the retailer and manufacturer rather than supported by either. After months of trying to resolve the issue through normal channels, we ultimately had to dispute the purchase through our credit card company to force a resolution. As a result, we spent nearly six months using a washer that was ruining our clothes while trying to get the problem addressed. After this experience, we purchased an LG washer and dryer directly from LG. The process was seamless, the customer service was excellent, and we have had no issues. While we were very impressed with the professionalism and expertise of Gantt's certified Sub-Zero technician, we cannot say the same about our experience with Queen City Audio Video & Appliances. For the amount we spent on appliances for our new home, we expected competent installation, responsive customer service, and support when problems arose. Instead, the entire process became a lengthy, frustrating, and expensive headache that left us feeling unsupported once the sale was complete.

Hands down - has been the worst experience and I will NEVER do business with Queen City again…read more As a business owner myself, my husband and I chose to forgo the big box stores to purchase all new appliances and try to support a local CLT retailer. We planned to FULLY renovate our kitchen at the end of October, so consciously placed our appliance order with Queen City in July for all major appliances (fridge, cooktop, microwave, double ovens, and more). In October (the week our demo started) the store informed us that the warehouse in CLT dropped our cooktop and it would need to be re-ordered. There was never an apology or remorse for their own mistake. We are SIX WEEKS PAST that phone call and no appliance has ever been delivered. I have been extremely patient, but every week when I call for an update to this DAY there has never been an apology, or accountability for THEIR mistake. I have to chase someone down every week for any sort of information that they "might be able to find" in the system. My entire renovation is paused 'midway' ... they act as if this happens all the time and WE ARE BOTHERING THEM following up on the order we placed in July. Just abysmal customer service. Again, as a business owner myself I am completely disappointed with our experience and would NOT recommend them to anyone.

I couldn't have asked for a better experience. Sean came the same morning I called. Arrived at the…read moretime, he said he would. He made the repair to my washer in a reasonable amount of time. The washing machine is working great! He was polite, helpful, and professional. I would highly recommend to anyone who needs repairs.

Over priced. $850 to repair a line and charge my refrigerator. I paid the $75 service call and sent…read morehim away. Im guessing they make money off just showing up for $$75 and out in 30 min

Super quick to get my dishwasher repair scheduled. Jey was really thorough and got everything fixed…read morein under an hour!

The repair of my dryer went very well. The hardest part getting to the washer due to it being a…read morestacked unit and there was only one tech having to juggle the dryer off my washer and then putting the dryer back in place. The dryer hose is now a crimped somewhere because the dryer is now throwing a " DO" or dryer overheat due to the tight proximity of how the u it had to be put back. Otherwise a great service.