We stayed here years and years ago and loved our trip to Mexico and this location, its absolutely…read moregorgeous. Initially our room was terrible, but they made it right and moved us, which ended up being a great experience overall. Their service is excellent, food options are good, lots of activities to do locally or tours, and overall a good all invlusive resorts. They pick you up from the airport too. Can't wait to return

Excellent staff & service! From the greetings received upon arrival to the prompt handling of our…read morebags yo our room to the nightly turn down of our bedding. These folks do it all and with a smile! All-inclusive resort located right on the beach. Heated pools, various restaurants, spacious rooms. Would definitely iteitbstay here again!

The Den ended up being one of my favorite places at Hyatt Ziva Cancún -- not just because of the…read morecocktails, but because of the people. I had the pleasure of meeting Eduardo, who I'm assuming manages The Den. He recommended that rather than continuing to order individual drinks, I purchase a bottle that I could keep there and enjoy at my convenience throughout the stay. For us, it ended up being a much better value. More importantly, Eduardo was incredibly down to earth and genuinely seemed to take ownership of the experience at The Den. He made sure we were comfortable, taken care of, and enjoying our time there. That was actually what stood out most to me about this place. The cocktails are excellent, but I probably enjoyed the conversations with the staff even more. Eduardo shared his perspective on the differences between Cancún and the area near Mexico City where his family is from. I also had a great conversation with Jorge, who is from Oaxaca, and with the gentleman who made my cocktails throughout the stay -- unfortunately, I can't remember his name, but he did an excellent job. The Den itself has a completely different feel from the busier areas of the resort. It's quiet, comfortable, and a great place to get away for a little while. There's something nice about sitting down, having a well-made cocktail, and actually being able to have a conversation with the people behind the bar. It's also a perfect stop before dinner. Come down a little early, have a cocktail, relax, and then head to your reservation. If you're heading back to the pool, they'll even put your drink in a plastic cup so you can take it with you. Definitely a 5-star experience for me. Great cocktails, a relaxed atmosphere, and, most importantly, genuinely great people. Eduardo and the team made The Den feel less like another resort bar and more like a place you actually wanted to come back to. Strongly recommend stopping in during your stay.

We spent a week at Hyatt Ziva Cancun celebrating my MIL's retirement with a group of 16.5…read morepeople--the .5 being our 8-month-old . We had an AMAZING vacation, but separating how much fun we had as a group from the resort itself, the resort was just okay for us. CHECK-IN/ROOM: Check-in was mostly smooth, although as UVC members they "upgraded" us from the ocean-view room I specifically chose to ocean front without asking. I care literally not at all about scenic views , so I would've preferred what I booked. The $12 bracelet room keys were convenient WHEN they worked. More than half our group had issues with bracelets/cards needing resets. Our Pyramid room was quiet and comfortable but dated. Our biggest issue was the crib. Despite requesting it before arrival and multiple times after check-in, it took hours. Eventually our concierge discovered it kept being sent to our originally booked room instead of our "upgraded" room. PROPERTY: Convenient layout, nice pools and beautiful water. Generally stroller-friendly, although elevators occasionally wouldn't go to our floor, leaving us carrying a baby AND stroller down stairs. FOOD: Our biggest disappointment--maybe 4/10. My family is full of foodies, and most things weren't bad quality, just bland and under-seasoned. La Bastille and Chevy's were our favorites, with Tradewinds' chimichurri getting an honorable mention. Dinner service was DREADFULLY slow. Two-hour dinners were common even with only 2-3 people. On the positive side, we rarely waited long to be seated, and Carla from Lorenzo's was wonderful helping accommodate our large group. Room service was fine, but dirty trays and half-eaten food constantly sitting in hallways and attracting animals wasn't my favorite. DRINKS: We had some professional drinkers , and overall drinks were good. Ariel and Guillermo at the swim-up bar were fantastic--funny, attentive and personable. They remembered us AND Cooper's little non-alcoholic drink order. Ariel even made us a shot that took literally 10 minutes and it was SO good. CABANA 5: Possibly the BEST decision of the trip. We rented it for six days. It's across from the swim-up bar but far enough away to avoid the crowd. The tanning pad was perfect for Cooper to "walk" through the water and for our floating card table/drinking games. With 16.5 people, the cabana became our home base and genuinely made the trip easier. Immanuel and Angel were our butlers. Immanuel was sweet but sometimes disappeared for long periods. Angel was AMAZING--fast, attentive and so sweet. They brought food/drinks and even grabbed food from the nearby Asian food truck. We had an issue with the included cabana facials and an employee repeatedly trying to determine who could use ours and when. Carlos, a manager, handled it wonderfully once we brought it to his attention, and Hugo was great about working around Cooper's naps. BABY: Traveling with our 8-month-old was easier than expected! Every restaurant had high chairs and usually something soft enough for him. Walkways were mostly stroller-accessible and many were shaded. Staff were SO sweet with him. We brought a sleep pod over his crib for naps, which I highly recommend if your baby needs darkness. SPA: Most of our group used it and everyone enjoyed it. My husband and I did 50-minute massages and the fish pedicure and loved both, plus the spa facilities. CLUB LEVEL: Included through UVC, so of course worth it for us . If paying substantially extra? Probably not. We enjoyed playing pool there at night, upgraded liquor and extra food options, but I personally wouldn't pay a large premium. ENTERTAINMENT: We planned most of our own activities, but played 11 a.m. volleyball religiously and OSCAR IS THE BEST! Hilarious, personable and SO much fun. Anything he was involved with around the pool seemed like a good time. SALES PRESENTATIONS: A few non-members were offered Leisure Cash for what they were told was approximately a 50-minute presentation. FOUR HOURS LATER, they were still there. If you attend one, do NOT make plans based on the quoted time. That huge difference left a bad taste in our mouths. WOULD WE RETURN? Honestly, probably not. That doesn't mean we had a bad vacation--we had an AMAZING time. But that had more to do with our group, the memories and some wonderful staff than the resort itself. There wasn't one catastrophic problem; it was an accumulation of dated areas, key/elevator issues, mediocre food, slow dinners, the crib mix-up and sales experience. For roughly the same price--or sometimes a little more--I think other resorts offer more, are newer/better maintained and have better food. Hyatt Ziva Cancun isn't a bad resort, and I can see why some families love it. It just wasn't the right resort for us to want to return to.

Hyatt all inclusive locations, specifically the Hyatt Zilara are amazing. Total adults only…read morerelaxation. They do need to add some non motorized water activities for those of us not interested in spa activities.

Met amazing ppl!! Very clean!! There's a stench idk from where maybe all the seaweed?…read morePros: very hot water, plumbing on point!!! Housekeeping 100 The staff is very helpful!!! I wish I could think of everyone's name Oscar, Michelle!! The only thing I didn't care for us that the buffet only open for dinner Saturdays only the manager did get us into the hibachi that night!! The music at the poolside was trash maybe a request hour?? Idk- if you're looking for a party vibe skip this all inclusive adult Hyatt everything was dead by 4 everyday I did get to see several we'd done day I seen 4 so beautiful!!! No night activities except one evening they had a silent DJ during the day they had a few activities I did participate in bingo and some crafts!!! Tbh I shouldn't even be complaining I'm blessed I can go all over the world vacationing I'm in good health good job car and house going to these places seeing the workers everyday and night wearing different hats throughout the day smiling never complaining just makes me even more grateful but yeah Zilara was beautiful boring I'll never go back!!!

Not bad. Certainly an older facility. We stayed at the Altitude tower, A little newer, quieter and…read moreprivate with its own restaurant and bar and not much more. The restaurant in the evening is French food, it is certainly the best dining in the facility. Staff is friendly and helpful. Room was beautiful. Very modern and spacious with a nice balcony. Main buffet restaurant is crowded with food line chow. The grill restaurant is very nice. The Asian restaurant was noisy with Christmas music blasting. Totally understaff bed and very disappointing. The altitude tower has a small deluxe French restaurant Beach is beautiful. Though not private because all beaches are open to the public. Some huts and lounge chairs available but you need to snag em early Main pool is noisy and crowded. Kids and drunk partiers. Private altitude tower pool is lovely and adults only Seems like good activities for kids available. Overall not bad. And a better price I'm sure than the more exclusive properties further south and in Riviera Maya.

I rarely leave reviews, but my experience at Krystal Grand Cancun was so disappointing and…read moremisleading that I feel obligated to warn others. Before booking, I was assured this was a quality all-inclusive resort offering premium alcohol and an elevated experience. That could not have been further from the truth. Upon arrival, the property looked nothing like what was advertised. There was essentially one bar, and it was extremely underwhelming--no premium alcohol options at all. This alone was a huge red flag and not what was promised. Things only got worse from there. While asking about adult/VIP amenities (specifically the Altitude breakfast), a staff member followed us and told us we needed to pay $20 to make a reservation. This made no sense since we had already paid for an all-inclusive experience. It later became clear this was a manipulative tactic to lure us into a timeshare presentation. We were never properly informed--just misled and pressured. We booked an Altitude Oceanfront Corner Suite, expecting a premium oceanfront experience. Instead, the room had a clear view of the parking garage and city--this was, at best, a partial ocean view. When we complained, staff came up and continued to misrepresent the room, insisting it was oceanfront when it clearly was not. It felt dishonest and dismissive. To make matters worse, the room's air conditioning did not work. We were on a top floor with direct sun exposure, and the room was unbearably hot. Maintenance attempted to fix it, but it remained broken. At that point, after everything else we experienced, staying was not even an option. The food situation was equally disappointing. The buffet had extremely limited options--mostly just pizza and mussels. For an all-inclusive resort, this was unacceptable and far below expectations. Thankfully, Expedia was able to step in, witness part of what was happening, and relocate us to Hyatt Ziva Cancun, which was a completely different (and much better) experience. Overall, this stay felt like one continuous attempt to mislead and upsell. From false advertising to manipulative tactics and poor accommodations, nothing about this experience aligned with what was promised. I strongly recommend booking elsewhere if you want a genuine all-inclusive experience. This property is not what it claims to be.

We loved it! Miguel and all of the other staff were amazing! Highly recommend! The food was all…read moregreat, beautiful beach views, such fun pool games and events! We never wanted to leave!

Stayed at the resort for ten days. May 11th 2026 through the 21st. It is a bit of an older decor…read morebut it is very clean and there are workers always cleaning. The staff was very friendly and tried to help with our request. The room was a junior suite with an ocean view. It was comfortable and our room attendant did a great job. The king bed was two beds pushed together, but with some magic by the wife we made it more like one and were very comfortable. You can get a single king bed in some of the rooms. We were there with friends and didn't want be separated so we stayed with that configuration. I would try and get a room on the west wing. It actually looks to the east and you don't get the extreme heat in the late afternoon that the east wing does. We ate at all of the restaurants and our favs were the Black and White Steak house and Krystal. The Italian restaurant off of the lobby was good for a quick slice of pizza at lunch time. The buffet is like it is on a cruise ship and was good for most of our breakfast seatings. After a few days gets a little old. The staff was super friendly and hard workers. There is a 24 hour refreshment spot, but the food is only so so. Just for a quick sandwich or fruit. They do have a beer tap and a few selections of liquor available there for self service as well. The pool and beach area had plenty of chairs and umbrellas. If you don't see any available just ask and they will make it happen if possible. My complaint about the pool would be they close at 7:00. One small pool stay open until 8:00. Way too early for an adult only. I suggest if you want to do excursions to go straight across the street to one of the stands. If you know what you want to do they are a much better deal, but be certain you know where you want to go. make sure and get transportation included in your excursion. Also in that area there is the Bamboo Spa. You can get a massage for less than half at the resort spa. They did a very good job and were very professional. Not a "happy endings" type of place. Tell them you will do the massage if they throw in the fish foot treatment. Sounds weird but it was pretty nice. This is all inclusive for food and drink. The drinks are pretty light and when you ask for something other than the house liquor I'm pretty sure it didn't happen all the time. The best is to ask for the drink with a shot on the side, or better yet go to the bar yourself and watch them make the drink. It was definitely better and i was assured to get the name brand. Over all I would recommend this RIU.

I had an amazing experience here accidentally .. please allow me to explain lol! I was scheduled to…read moreleave Cancún but my flight had been cancelled so the airline accommodated me and my partner to this hotel. Our previous hotel left a lot to be desired, so this was a very welcome change. From the entrance way I was impressed with the decor walking through the garden and pool area I was in awe of how beautiful everything was. The room was immaculately clean, and while it was a standard room it was very nice and spacious and the marble flooring was such a nice touch. The shower was huge !!! We got in late so I assumed finding food would be a struggle , wrong again they offered 3 dining options late night as well as room service!!! The restaurant we found had amazing drinks and the food was so fresh and good ugh ! The restaurant was Cafe Urbano . The next morning we woke up and we were able to have a delicious breakfast with plenty of options including fresh fruit and let me tell you that in room coffee is also amazing! I honestly cannot wait to return to Cancun. I would definitely stay at this resort again. I've stayed at a several of hotels in Cancun and this is on the list of must return!!

CONCIERGE REVIEW FIDEL:…read more Fidel at the concierge desk provides an exceptional service to this hotel. In addition to being professional and quite pleasant, Fidel is a problem solver. That's someone I will take on my team anytime. During our stay, we had several glitches, and Fidel provided a professional outlet for us to express ourselves while maintaining brand standards. He has a difficult job and does it very well. BANQUETS REVIEW My friends hosted a Private pool party at Presidente InterContinental Cancun in August went on without a hitch. The pool area, cabanas, and buffet stations were immaculate . Despite the rain, we had a fabulous time. One star deduction for not being prepared for my food allergies which the catering/ banquet staff was aware of for more than three weeks. Thankfully, the staffed hurried to find two items that I could eat. They covered for the below par communication and made it work for me to have a chicken breast and two slices of steak which were both cooked properly and were flavorful. Most importantly, the wedding couple was not impacted. They had a wonderful time.

There is not enough to say about this resort. From the ambiance, the service, the food, the…read moreactivities...everything is top notch. They have a specific attention to detail that reminds me of the quality of Disney resorts, but without the kids. If you need a beach vacation, you have to check out LeBlanc in Cancun. We definitely want to try their Cabo location next!

Stayed here for a week and were a little disappointed. It didn't live up to our expectations as…read morebeing the most luxurious of the Palace resorts. My husband and I were celebrating our anniversary and were looking forward to a relaxing vacation. We arrived early, 7:30AM and our private transportation picked us up after about 15-20 minutes after arriving. After a quick drive to the resort, we checked in. No welcome towel service nor welcome drink, but we received a warm neck wrap. Unfortunately, our room wasn't ready until 11:30AM, so we walked around to explore the property and have breakfast. We received a text message from the lobby that our room was ready and to return to the front desk. We were told our room number and that our luggage would be delivered shortly. The room had a beautiful view of the ocean, clean, stocked with snacks and drinks ,and over all nice. We unpacked ourselves and headed to the pool. While we were on the way, we met our butler who's desk is located in the hallway of the elevators. At that time we were connected to a WhatsApp group text. Then we returned to our room with our butler, who reviewed the amenities and light switches in our room. We ate at all the restaurants. We went to Blanc and Terraza for breakfast and our 2 favorite restaurants for dinner were Bella and Yama. Unfortunately, on a few occasions, Terraza and Yama served us cold food, as if they were sitting out too long. We tried scheduling room service breakfast and they were behind in schedule 30-40 minutes. We were underwhelmed as the room service menu as it wasn't as grand as the other palace resorts; we were looking forward to the chocolate cake; which wasn't available. The K'akau, coffee shop was the best to relieve our chocolate cravings. The main pool lounge chairs were always taken, so get there early. We relaxed at all the pools and depending on the day had our favorite. The beach is beautiful and the lifeguard at the tower was always welcoming and helpful to get us lounge chairs. The spa services and hydrotherapy were wonderful, but we were disappointed that the men and women were separated in the pool and jacuzzi areas. We ran into difficulties with our dinner and spa bookings. We made prior arrangements with our pre-concierge, but when we wanted to change our schedule, the on site concierge didn't have access to canceling them. We were told to email our pre-concierge to ask her to delete them from the system. Our pre-concierge also didn't confirm our restaurant bookings for certain days and so we had to ask our Butler if they were booked. What was the most disappointing was the evening entertainment. We were looking forward to certain shows/performances and then a few hours before the scheduled time, seeing the entertainment was removed and replaced with something mundane. We've been to Sun Palace, another adult only resort, down the road and after our experience at Le Blanc, we actually prefer Sun Palace over Le Blanc. From our experience.. Le Blanc is a great place if you enjoy the spa, peace and quiet, and want to just chill and lounge. But if you want a little more excitement, fun, music, and meet people and have great conversations, Sun Palace is the place. Our Butler, Rene on the 3rd floor was awesome. He made our anniversary special. Safety: We felt safe. When we arrived at the resort after walking down the hotel zone, security always checked us in. When we arrived via taxi or uber, they did the same thing. If you walked out to the beach, you have to scan your bracelet to exit the gate and also scan it the when you enter back onto the resort property. Elevators: There are 3 elevators and during our stay, 1 was always out of order. One day, 2 elevators were out of order. Luckily, we were only on the 3rd floor, so we often took the stairs. The stairwell does need more lighting, it is dark, so watch your step.

This resort is placed perfectly on the strip in Cancun. There is so much to do and is right on the…read morebus line. Staff is super friendly and makes you feel like you are royalty. They are constantly cleaning the resort and are more than helpful with anything you ever need. There is a 24 hour bar that also has sandwiches, fruit, nachos, and other things to eat anytime you are hungry. We loved this bar and loved the bartenders the best! The only reason I gave it a four instead of a five is, I feel like it needs some of its own activities amped up. The only activities we really had here were simple little ones at the pool or at the area where people can sit at a theater type place. If you want a really great time, you can be shuttle to another RIU property, which is so much fun!

I love the interest and the way they bring you in with a warm welcome. Your rooms are complemented…read morewith a Butler. And they make sure all of your knees are met. The rooms are spacious and you feel like you are in Hollywood Dancing with the Stars. They have so many events on the resort that you can attend to all through the day. And some that's through the shallow of the night the restaurants are phenomenal in a shale return for another visit.

Prior to our arrival, we emailed the concierge for transportation to the hotel from Tulum. The…read moreemails were responded to in a timely manner and everything was as promised. Check in with Diego was a breeze. Although they did not offer us an upgrade, which could have been possible through our credit card partnership, he did let us pick a room from what was available. We picked 5044. The view was good, not a full ocean view but we did have a partial ocean view. The hotel and room were very clean. The staff was very attentive and anticipated our needs. I was very please with the hotel. It exceeded my expectations. If I ever return to Cancun, I would stay here again.

It's the old Ritz Carlton but the service measured up. The staff is willing to assist in any way…read more The hotel feels like "old Money" instead of a hipster place. Some renovations would help a bit. The grounds were beautiful and the pools were clean. We went to the buffet for breakfast and the selection was plentiful. We had a seaside room with an amazing view. The minibar was up to par. I loved That the dental kit had a nice sized toothpaste instead of the one squeeze mini. Direct beach access and cabanas were a plus. It's away from the parties but that's what we preferred. Ubers are available To take you to the party area. There's Many restaurants in the area to choose from