I remain disappointed that your reply does not acknowledge the lack of communication and respect…read moreshown in how this situation was handled. Respectfully and realistically, had I been informed that our 100-year-old family heirloom would be completely dismantled and left in hundreds of pieces with no photos, labeling, or guidance for reassembly, I would have chosen to move the piece myself or made different arrangements entirely. That option was never presented to me. One mover spent approximately two to three hours dismantling this single item. During that time, I was upstairs where the bulk of the household packing was taking place, I was supervising or answering questions, as I reasonably assumed the work being done downstairs aligned with the agreed scope of the move. There was only one room downstairs, Tv stand, a desk and most of the other items there were already stacked or boxed. As a result, one person spent a disproportionate amount of time on a single item while the majority of the home was being packed elsewhere. What is most troubling is not a disagreement over policy of the dismantling, but the absence of empathy and accountability in your response. This situation did not need to happen this way, and being told that correcting it requires additional payment only deepens the disappointment. I feel unheard and disrespected.

Easily the worst customer service I've ever experienced in my entire life. I cannot write enough to…read moredisparage how horrible the value of service was for my family. We used them to move our home from Utah to California in August and a large number of our items were lost, destroyed or misplaced and we received...$49 in compensation. Several of their contractors were rude, dismissive and disrespectful towards my mother and her needs and they didn't give a single shit when they put things in the wrong places. Our items arrived 2 weeks later than we were told they would and we were forced to sleep on the floor during that period of time while we waited for them to finish up with another order that we were repeatedly told took priority over us. I would rate this lower if I could and I will be extremely vocal about telling everyone I know to avoid this company for the rest of my life. The only "miracle" these buffoons pulled off was actually getting our items to us at all. How they ever managed to be crowned the 2024 best in state is fucking laughable.

A little late posting this review.. but honestly that says a lot because I'm usually the type to…read moreforget to leave one. Still, I find myself thinking back to this day months later. A few months ago, a crew from this company (Shawn, Jesse, and Charlie) was hired to help move our apartment neighbor. Funny enough, we were moving on the exact same day, so we were constantly in each other's way.. sharing the walkway, 3 flights of stairs, etc. We all know how stressful moving can be, but this team went out of their way to help us too!! They genuinely restored a little of my faith in humanity. Whenever they had a free moment, or after they finished moving our neighbor's items, they would each grab a load and help us carry things.. simply out of kindness! And before anyone complains, our neighbor wasn't upset. Their help didn't slow down or interfere with his move at all. Their willingness to help speaks volumes about both the company and the team they have. They truly go above and beyond, and that's exactly the kind of service and character you hope to see from a moving crew. I sincerely hope their management recognizes the hard work and kindness of Shawn, Jesse, and Charlie. They left a lasting impression.

Rocky Mountain Movers were so fantastic with their help in moving my elderly mother into her new…read morehome. Miguel & Juan were so friendly, professional & on top of everything. The pricing & timeframe was so fair, they even finished up a little ahead of schedule because that's how awesome they were. I've used other moving companies over the years, but will definitely be using this company, again, in the future.

We were very impressed with Wasatch Movers from beginning our search for a moving firm, to the…read moreestimates, to the follow up by both the Operations Manager and Crystal, our contact, prior to the move and most especially to the professional three-man crew sent to move our 4 bedroom, two story house contents from North Salt Lake to Layton. Immediately I preferred my voice mails, text, e mails and best of all phone conversations with Crystal as she was not calling from a busy call center. Wasatch does not charge a separate several hundred dollar fee to drive to your location and back to their location. They merely start the clock when the crew leaves their place of business at the same hourly rate for a two, three or four man crew and truck. They also do not charge 18% of the total bill as an extra "Fuel Charge." This fee was well hidden in the fine print for most of their competitors. My total bill was more than $100 LESS than the low side of the estimate scale per the mover websites. None of our belongings were damaged and my son who is an experienced employee supervisor was very impressed with their quick and efficient work. Highly recommend these movers.

I was in a crunch to move, the company I had hired did not show up (or even respond to my…read morevoicemails and texts). So I called Wasatch Moving Company. They picked up the job right away! I had injured my ribs and have had previous foot surgery, so I'm not that useful at a critical time. We got most of my stuff moved out of my 2 bedroom (very full) apartment, the first day, and then spent the next day off loading the truck, picking up a bedroom set I purchased, and putting together beds and heavy pieces. These guys worked tirelessly in the heat. They had to walk extra far due to road construction between my old apartment and the truck. Anyway, long story short, I'm a happy customer! I'd like to thank Sterling, Mo, Brett and Brandon for their hard work and having a " go getter" attitude. PS PEOPLE: TIP YOUR MOVERS!!

I have used WTM for my last two moves, these guys are very professional and strategic on how they…read moremove your personal belongings. We explained to them the importance of our precious items that we needed moved and they got the job done in one day! They were very professional and listened to our needs, they said "We will move your personal items as if they are ours" Thank you guys for your hard work and two time consistency and I will definitely hire them again for my third.

I hired this excellent company for a two-mile residential move. They were great in every way! A…read moretwo-man crew phoned me when they started driving and arrived exactly at our agreed time on 6/2/22. They loaded the contents of a small house, including some heavy furniture. They unloaded very carefully and didn't break anything, even a large mirror. They reassembled the queen-size bed properly. They were one of 2 moving companies recommended by my smart real estate agent, and this company made the lower bid price, so I hired them. I paid what they asked and paid a modest bonus also because they did such a good job. If I move again I will definitely hire this company! I wish them the absolute best of everything!

I initially picked Hall Away Movers for two reasons: they were the most affordable, and Parker was…read morethe most pleasant person to talk to on the phone. Parker and two other movers showed up in the morning on time. They were quick but not rushed. They were efficient, smooth, and took care of my furniture and other items. You'll know you're in good hands with Hall Away Movers. If they can accommodate your move, book them. I would book them again for my next move. Thank you!

Parker was extremely helpful. We were unsure of when we could receive all of our belongings from an…read moreinterstate move, and he was very flexible in making some very necessary changes in the schedule so his crew would be available to unload when our shipment arrived. On the phone, he was very detailed in this discussion of the process, the cost, our specific requests, etc.. The job took longer than expected, the team persevered until everything was finished, and they made sure everything was to our approval. I highly recommend.

I spoke to a lot of companies for our out of state move, and I am so happy to have found Moving…read moreConnections after much frustration, and almost giving up! Many of the companies seem to contract out services- but with Moving Connections they have their own people so you can trust that what they say is what they will do. Our moving team Joshua and Cody worked so efficiently to load us up and make certain everything was packed safely and securely, and then drove it all to Portland and carefully unloaded it at our new house. A third member, Josh, worked in Salt Lake to pack our art collection perfectly- and everything arrived at the destination with no damage at all. There were a lot of elements to our move that needed extra coordinating, and Joshua and Cody not only managed it all extremely well, but they were so pleasant and kind throughout that it really helped us through what would otherwise have been a much more stressful process. They did a walkthrough at the end to make certain nothing was left undone, and even helped with a few extras that insured unpacking would go much more smoothly for us. I highly recommend Joshua and Cody for any move, and also want to say Thank You!!! You clearly care about the people you move and take pride in the job you do.

Reliability and customer service are so hard to come by these days. These gentleman communicated so…read morewell, were thoughtful about different aspects of the move and gentle with furniture and new hardwood floors. Please don't cheap out on a tip. When someone works this hard, they deserve to be recognized. If you can afford a mover, you can afford a generous tip. And give them a beer while you're at it. Be a good human.

Unprofessional and unreliable. I booked with Jose and Javier in May to help move us move into our…read morehouse in July. Our family of four (two kids under 4) drove from California and the morning of our scheduled move in at 6am he cancelled all three of the movers we booked to move us in via text message. He told us it was a truck emergency but that didn't warrant ALL 3 movers to not help us. He then ignored my calls and texts for several hours. Dealing with Jose and Javier was a nightmare.

This company is second to none in content manipulation and customer service…read more I have used this crew on several jobs and to this day I have not been disappointed.

Don't beg your friends to come over and move your furniture. Something could get broken and someone…read morecould get hurt. Certainly don't bother your friends when there is a service like mastermind movers that will do the job for you and do it right. Eddie and his crew get my full 5 Star recommendation. These guys were careful and efficient. They came to my home on time and did exactly what was needed. We were getting new carpet installed in three rooms and we needed all of the furniture moved off the carpet and into another room. After the carpet was installed Eddie and team returned promptly as planned and moved everything back exactly how it was. He even remembered where each of the pieces of furniture should go. I was pleasantly surprised by the service and the cost and would hire these guys again.

Slick Eddy here used massive amounts of furniture pads. He didn't tell us the total until…read moreeverything was packed up and then said we owed him hundreds for a few furniture pads for one week and requested it in cash. Don't accept any extra people, equipment, or service from these guys unless you get the total beforehand. I know this already, but stupidly assumed basic human decency in the rush to get packed up and moved. The guys also moved our TV console without properly packing it. I told them to leave it alone because I needed to empty it. Not only did they move it anyway, but they flipped it with a Wii, Ipad, and PS4 inside. Luckily nothing broke, but the Ipad and Wii controller were both a bit scratched up. We have a lot of cameras, and saw poor handling and wild uncoordinated taping which led to the bottom falling out of some boxes. I will say they worked fast, but if you have fragile or expensive things I wouldn't let them touch it.