HPM crew was very helpful! From office staff to lumber attendants. Been dealing with their…read moreemployees for years and they all are so accommodating.

i can't recomend this place to buy lumber material. if you returning for extra you can't get the…read morefull refund. rip off

While the products may be satisfactory, the vibe is less than "Aloha"!…read moreThe majority of the employees do not seem happy to see customers. I have been to their Nāwiliwili location multiple times and I got the feeling that Everyone would be happier if I left, except for a person who had just been hired and apparently wasn't yet initiated to the Negative culture. *This review does not include nor pertain to the Kilauea location.

Honsador lumber routinely delivered the wrong building material to my construction site. Honsador…read moredelivered the wrong glue lams and did not have any additional stock on island so we were forced to purchase glue lams from HPM (thank goodness for HPM). Then Honsador delivered the wrong number of Simpson straps, again we went to HPM. Then Honsador delivered the wrong siding material (at least this time Honsador made the exchange). Finally, Honsador delivered the wrong truss package. We had ordered trusses for a completely vaulted ceiling but the trusses that were delivered only had vaulted ceiling for the living room and kitchen (NOT the bedroom and bathroom). Not only did the deliver the wrong truss package, they delivered it 7 weeks late. Unfortunately my builder installed the trusses without fully inspecting them (relying on Honsador to deliver the right material). What a mistake. The builder sheeted the roof before realizing that the trusses were wrong. Instead of making him take the entire roof off, I negotiated a reasonable compensation packagel (extra work if i paid for the materials). We went back to Honsador to seek restitution but they refused to accept any responsibility for the problem. The entire truss package was $12000 and we were asking for a 50% store credit which they refused. They refused to compensate us in any way. I would never recommend Honsador to any of my friends or colleagues. Subsequently I've learned that Honsador has a long history of problems with delivering trusses on time and in spec. I wouldnt trust them. If you do use them then I recommend you check every delivery, inventory the material, and learn to deal with delays.

Great local hardware store. Friendly service. Sells propane…read moreEasy stop in Lihue just off Rice Street.

My name is David Parsons…read more  I'm a small business owner having started 3 successful businesses in the services industry and own a marketing/consulting firm that works with top name-brand items on the mainland, US. I live full-time on the island of Kauai. Two of my service business - Hawaii Window Cleaners & Power Washing & Kauai Solar Cleaning are located here. I cannot speak more highly of Kyson and his team at ACE Ele Ele. I visit this store 2-3x per week over other ACE stores simply because of the personal service I've received by Kyson, Roger, and Vince at this location. I am willing to spend more here than at Home Depot (closer to my offices) to receive their personal assistance during shopping.  As a small business owner my time is money. Being able to walk in the door at Ele Ele Ace and instantly be greeted by a team member willing to help me find what items I need allows me to get out and onto the job site faster and with less returns for additional supplies.  I want to share two specific stories from 2024 that exemplify the care given by this store which has stuck with me over the year and caused me to sit down to provide positive feedback on their account. Story #1: Over the summer I serviced a new client through my window cleaning company - The Waimea Plantation Cottages by Coastline Resorts - a well known vacation destination on the west side of the island. The new account promised a HUGE contract and ongoing work. On our first job with the resort my crew and I completed a major window and screen clean of two of the largest cottages in the resort and at the end of the day we accidentally broke one screen frame. The job had to be done by 5pm for us to close the job as guests were arriving that evening.  I jumped in my car and drove to Ace Ele Ele hoping they had the custom screen channel (color and gage size) so I could repair the screen and replace it before we had to be done.  I arrived at ACE Ele Ele at 3:30pm. I was in the screen repair area and Kyson asked if I needed help as he could see I clearly was searching for something in haste. I showed him the screen channel and he proceeded to look with me. After 15 mins of searching through inventory I gave up. Kyson, on the other hand, didn't. He saw that he had one box left of the screen channel in the inventory records and was determined to find it. He continued to look for an additional 20 mins through every box that he had stacked in the back and HE FOUND IT! Kyson's selfless and persistent hunt for the product saved me the reputation of a successful job finished with a new client and a four hour trip to the north shore where they had the channel size at a different ACE. What is more, after leaving, Vince asked if it would be helpful for me to have the screen build quickly onsite and got it done in 15 minutes while I was at the bank. I was out the door by 4:30pm and back at the Waimea Plantation Cottages with the new screen installed by 5:05pm in time for the guests check-in. Story #2: Over the holidays I realized I was about to run out of propane. My wife was frantically preparing for family to arrive and she was preparing food when the propane stove started flickering as the gas was low. I jumped in the car and drove to Ace Ele Ele to have the tank refilled. When I pulled up I saw Roger at the propane bay. He could hear my two kids crying in the car (I have a 7-month old and a 2-year old) and he sprinted over to my car to help me with the propane. He proceeded to fill it up for me while I fed the baby and called it into the front. While I was paying for the propane he watched my kids and loaded the propane into the minivan for me. I was back at home with the new tank in less than an hour.  I cannot thank Kyson and his team enough for how much they actually care. Living on an island I experience so much complacency at businesses... employees not caring or taking any pride in the human interaction, the joy of leaving customers satisfied, and a job well done with a smile on.  Ace Ele Ele is the opposite. They are passionate, caring people always ready to help with a genuine sense of aloha. Mahalo.

David was awesome and helpful and advising to next step. He…read moreinformed me about Dan Akau who didn't pay them... although I paid Dan Akau

Really good people to work with. Needed a box without the usual electric company logo and they had…read moreit done in less than a week. Good product selection to fit every vault or concrete enclosure need. Thank you Dave and Crew.

Been there several times. They are like a resourceful and helpful good friend. Great suggestions,…read moreoffers things to consider, reasonable and good variety of things packed into a little space.

Very helpful staff and good inventory of needed parts. I will go back there again whenever I need…read morethe uncommon piece of hardware.

They were competitive with the bid. When they showed up the wrong window got ordered. On Kauai…read morethis means a few months until the proper one gets here. In any event, I notified the office of the error and they got to work fixing it immediately. It'll take time to get here, but this company does the right thing. Thank you Aloha!!

Great staff! Family owned and operated! Highly recommend! They take pride in their business!read more

10 stars! to lumber dept and team. Fantastic! No kidding. When I explained my need I was…read moreimmediately directed to a better and cheaper option than I had selected. Perfect for my needs. The several staff members who had lent a hand were professional, friendly, kind and eager to help. The lumber was delivered and put in place with a welcoming offer of future assistance. Best experience! Thank you Lihue Home Depot.

Looking for some flowers(plumeria )to buy, to take to the mainland…read more We got help from an employee, looking for assistance. He asked his team , and confirmed they don't sell it anymore. And gave us suggestions elsewhere. More helpful than from CA Home Depot.

I always have great customer service here. I work in the construction industry and these guys are…read morealways helpful getting me my materials and even hunting hard-to-find items.