I rarely leave negative reviews, but I believe other homeowners deserve to know about my…read moreexperience. I hired All-Purpose Plumbing to clear an emergency main sewer backup at my rental property in Tacoma. I manage the property remotely, so I specifically requested documentation of the work and the condition of the line. The technician spent approximately two hours on site and charged me $1,741.01. According to the invoice, the service was to clear the main sewer drain. However, the technician ultimately documented that he was "unable to clear clog." I was told the blockage involved baby wipes and was referred for a costly excavation/repair project. Because the sewer backup remained unresolved, I immediately called another licensed plumbing company for a second opinion. They restored flow shortly afterward and then performed a sewer camera inspection. Based on that inspection, they identified root intrusion as the issue. This differed from what I had been told during the original service call. I contacted All-Purpose Plumbing's management and provided the invoices and the subsequent findings. Rather than resolving my concerns, the discussion focused on defending the original service. I was offered partial refunds, but we were unable to reach an agreement. I ultimately disputed the charge with my credit card issuer. I did not dispute the entire amount because I recognized there was value in the technician traveling to the property and attempting the work. I disputed everything above approximately $165, which I believed was a reasonable amount for the service attempt. After reviewing the documentation I submitted, including invoices and supporting evidence, my credit card issuer ruled in my favor on the disputed amount. Every homeowner can draw their own conclusions, but my experience left me with three recommendations: 1. Ask for photos or video documenting the condition of your line before authorizing expensive repairs whenever possible. 2. Get a second opinion before agreeing to major excavation work. 3. If the initial diagnosis doesn't match later findings, keep all documentation and invoices. Based on my experience, I would not use All-Purpose Plumbing again.

Update on second call! This time Brian came out, if you remember from the first post they had to…read moredescaled our Rinnai tankless water heater. According to Brian and many others, it's the best on the market. So, after the descaling we had low water pressure and we were still getting intermittent hot water and our unit was flashing a code 63. Code 63 means the water flow is low and a few things could be wrong. The number one issue was after descaling the line needed to be cleared from the little catch baskets. They did their part but more gunk from the descaling needed to clear the pipes. So, Brian turned the water off and pulled the little catch baskets again but only one had stuff in it and may have been the problem. But what really was the problem was our shower heads. Brian and Eric recommended we pull the pressure plug from the shower head. While Brian was here he gave great advice on codes for our Rinnai and the quality of water in our area. Our water pressure was much better but we were still getting intermittent hot water. So, following Eric, Brian and YouTunes advice and we pulled the pressure plugs from the shower heard. Now the water flows like the Snoquaimie Falls, hold smokes! But you know what, the water stays hot with no issues!!! So, if you're having this problem pull the shower head first plus and that should fix the problem. The cost for this was $0.00!

Tim from NW Plumbing Connection did us a great service. We had a clogged drain that would not clear…read morewith a drain snake. I had also tried using my own snake. Tim went under the house in the crawl space and discovered that the Heat-pump installers several years ago had lifted the sloping 2" drain to accommodate their own lines creating a low spot which allowed grease and crud to accumulate. Tim came back out later with materials and replaced the lines to required specifications and fixed it for good! I might add that all the folks there are very friendly. I will use them again, if ever needed. The only minor thing I would add is that if quoted a bid, get it in writing and sign it to protect both you and the company. If it is an hourly quote, you should be fine also, since their prices and service are very reasonable. Service: 5 stars Quality: 5 stars Value: 5 stars

I can't say enough good things about Steve and Frank from N.W. Plumbing Connection Inc.! They…read morediagnosed my plumbing issue with expert precision, and installed a new system faster than I could have imagined. Their work was flawless--clean, efficient, and built to last. What really stood out was their honesty; they explained everything in detail, gave me fair pricing, and didn't try to upsell me on anything I didn't need. It's rare to find such skilled, trustworthy, and down-to-earth professionals these days. Steve and Frank are the gold standard in plumbing--5 stars all the way! I'll never call anyone else!

The Plumbing and Drain Co. came quickly after we experienced a sudden water outage due to a failed…read morewater heater. We were incredibly fortunate to work with Trevor, who demonstrated the highest level of professionalism and guided us through this unexpected situation. Trevor was responsive, knowledgeable, and genuinely helpful throughout the entire process. His professionalism and prompt service made a stressful situation much easier to handle. We are beyond satisfied with his service and truly appreciate all his help!

This company is overpriced and has poor service. I called with a leak and was told services would…read morehappen today in the early afternoon. I called back around 2PM when i had not heard anything as was told to call back at 4:00PM. I asked is there a reason with technology and the way things are if they could not get a better answer for me as far as an ETA or rescheduling time rather than waiting and checking back. I was told oh they could come but after hours and I would be charged for their lack of efficiency. If you have any other option please choose it and not this company. Roto rooter is better and way more fair than this compnay is.

Nathan came out to replace my old toilet. He was very knowledgeable and friendly. The price was…read morevery reasonable. Highly recommend!

The short: I try to do what I can on my own anytime we have a home issue; having 3 little kids that…read morehappens alot! Had a bad clog in kitchen drain that I couldn't get to with my own drain snake (25ft) on a Saturday. When the kitchen sink stops working in a house of 5, you need it fixed ASAP. Had 7 conversations with different companies on YELP and here is how Northwest Hydro Jetting stood out: - No fee to "dispatch" a tech to come look at my issue on the weekend; didn't matter that it was a Saturday, they were happy to help. - Flat rate to get it all fixed; I knew exactly how much I would be paying by the time we got off the phone. The clarity there made me confident that even if it was a different issue once they looked into it, I could trust how they were operating. Once they arrived, Nathan and Caesar, were kind, prompt and clean in their work. They even took the time to acknowledge/answer my kids questions as they did their work. HIGHLY recommend - you can't beat a flat rate, 7 days a week when something happens and you "just need it to work."

Platinum Plumbing handled the full gut remodel of our 3,676 sq.ft. Edgewood property, overseeing…read morethe entire plumbing system from start to finish--and absolutely overdelivered in every aspect. This was a highly sophisticated project that required completely redoing the plumbing, and they executed it with precision, professionalism, and integrity. Colton was my main point of contact, and working with him was a breeze. He walked us through the pricing breakdown in great detail, helped us save money in areas we hadn't even considered, and made what could've been a stressful process feel smooth and manageable. Special shoutout to Nate and Joe--both of whom played an instrumental role in the success of the job. The entire Platinum Plumbing crew is top-tier. They're a team I would recommend without hesitation, day after day, and one I'll personally continue to stand behind and hire for future projects.

If I could give them a minus star, I would. DO NOT do business with Platinum Full Service Plumbing-…read morespecifically Colton. They are unreliable , unprofessional and do not complete work., as agreed. I hired them to repair a main line that burst and they did not follow through to have the work inspected by the City of Tacoma. They refuse to respond to my attempts to resolve the matter and now I will be taking legal action.

Chad from Rainier Plumbing & Rooter came out to our home, did the troubleshooting on our AOSmith…read moreHybrid Hotwater Heater, contacter AOSmith and worked with them about repair. The unit was still under warranty, only two years old, so AOSmith decided to replace the unit with a new unit but installation was at our expense. I approved the installation at my expense. The new hybid hot water heater looks great and we're very happy with the installation of the new unit. Rainier, Chad and his assistant, did a wonderful job installing the new unit. It looks exactly like it did before the repair. It looks so nice you can't even tell it was ever replaced. Thank you Chad and Rainier Plumbing & Rooter for a job well done and making sure it was done right. And thank you also for the guidance and advice about what to do if it happens again.

We called Rainier View Plumbing after noticing a leak in the downstairs bathroom wall. They were…read moreable to come out the very next day. Brandon R. took the time to thoroughly check everything and determined that our elderly hot water tank was finally giving up the ghost. He returned two days later with his colleague (also named Brandon), and together they did a wonderful job with the installation and cleanup. Brandon kept me informed throughout the process, which I really appreciated. Overall, we're very pleased with the service and wouldn't hesitate to call Rainier View Plumbing again or recommend them to others.

UPDATE: I believe it is important to update my original…read morereview based on the company's response to my concerns. After I posted my review, Jeff, the manager, personally contacted me regarding my experience. He was kind, professional, and genuinely apologetic about how my service call was handled. Jeff explained that company policy requires customers to be informed of service charges before any work is performed and acknowledged that this did not happen in my case. He stated that he addressed the matter with the employee involved to help ensure it does not happen again. Most importantly, Jeff took immediate steps to make the situation right and offered me a full refund. I have since checked my credit card account and the refund is currently pending. While I was extremely disappointed and frustrated by my initial experience, I am equally impressed by the company's willingness to take responsibility, listen to a customer complaint, and take corrective action. Mistakes can happen in any business, but how a company responds to those mistakes speaks volumes about its character. I appreciate Jeff's professionalism and commitment to customer service. Based on the way this matter was resolved, I do not believe the company intends to take advantage of its customers, and I am grateful for their efforts to rectify the situation. Original: They were quick to respond to my request for service. However, the pricing was, in my opinion, unreasonable and bordering on unethical for less than five minutes of work. The technician used a high-powered snake to unclog a toilet and charged nearly $400 for the service. When I called, I was only informed of a $50 service call fee that would be applied toward any work performed. No one provided an estimate or discussed the potential cost of a simple toilet clog before the work was completed. The technician arrived, assessed the problem, fixed it within minutes, and then left briefly before returning with a tablet showing a bill for almost $400. I was genuinely shocked. Had I been informed of the cost beforehand, I would have had the opportunity to make an informed decision. I feel taken advantage of and believe the pricing was excessive for the service provided. Unfortunately, my lack of knowledge about plumbing costs came at a high price. I will be filing a complaint with the Better Business Bureau and sharing my experience so that other consumers can make informed decisions before agreeing to service.

I have used Spartan Plumbing for years, and they have always been reliable, reasonably priced, and…read morehighly knowledgeable. Enrique recently came to my home and demonstrated excellent communication, professionalism, and expertise in addressing my plumbing issues. He took the time to explain everything clearly, was thorough in his work, and treated me with kindness and respect throughout the process. I highly recommend Spartan Plumbing, and if you have the opportunity, ask for Enrique. You won't be disappointed.

I used Royal Flush to install new water service from the meter to a new construction ADU, and also…read morerough in the plumbing and drain lines. Quite an involved job. Problems started the first day. When connecting to the water meter, they decided to use a sawzall on the copper manifold that was connected to the meter to avoid digging down an extra 6 inches. When the city discovered this, they replaced it with a new one, and billed them for it. They were unfamiliar with ground covers for the underground shut off valves, and took them 3 months to find correct ones. When they were finally installed, they were set above grade of the surrounding grass so a lawn mower would hit them. Not surprising considering the guy showed up without a shovel and was digging with his hands. I had to dig them up and re-set them myself. Severely lacking attention to detail. During rough-in, they broke out the concrete foundation in the wrong location, leaving me with gaping hole in the concrete stem wall, visible in the main entry next to the front door. When asked to repair it, Kendrick (the owner) said that they were unfamiliar with how to patch concrete. No accountability. When installing A supply/drain box for the washing machine, it was installed at 30" above the floor where it would be inaccessible once a washing machine was installed. I asked Kendrick to move it up high enough so it could be accessed once a washer was in place. He said he would, but it never happened, just plain laziness. The drain lines were put under test and passed inspection. But 24 hours later it started leaking in 2 places. When I asked for a follow up test, they sent me a quote for $1700 - just to fill the system with water!REALLY??? When questioned about what happens if it leaks after drywall and cabinets are installed, I was informed their warranty would cover THEIR parts and labor, and I would be responsible for any drywall, cabinets, and flooring damage due to a leak. When they routed vent pipes in the attic, there was no strapping on any of the pipes to support them. The rubber seal in the roof for the vent pipe was cut very poorly and daylight is visible. When this was brought to their attention, they said to have my roofer fix it. Again, poor attention to detail and no accountability. I have repeatedly called and asked them to come back and fix these issues for weeks, but there is always an excuse. Our scheduler left early, our scheduler is out until next week, our phones are giving us trouble, we're too busy. When I hired them, they were able to start the job right away, no scheduler needed, but now all I get is lip service I would not recommend them for installing any fixtures or rough-in work unless you want to finish the job yourself. Clearing a backed up toilet is about all they are qualified for.

I purchased a beautiful farmhouse black brushed stainless steel sink and faucet along with a new…read moregarbage disposal. Jerry from Royal Flush Plumbing did an amazing job taking out old sink etc.. And installing new sink, faucet and garbage disposal. Jerry was very knowledgeable and courteous, just a very nice guy. Price was right for the job. Other quotes I received were higher. So happy I chose Royalty Flush Plumbing. I will definitely use them again for future plumbing needs. Thank you Kendrick and Meghan. S. Hunt