Guy was professional and detail oriented. He explained what he was doing and showed the diagnostics…read moreand what needed replaced while also mentioinjn my capacitor was lower then new but not in the "fail zone" but shared it might be worth to replace instead of it going out in 6 months and needed another service call. Overall happy with the service!

I troubleshoot and fix most problems I encounter in my home, to include…read morehardware/plumbing/electrical, but I was stumped and required real industry expertise for my outdoor AC unit. I called Rocklin Heating & Air who immediately responded to schedule an appointment. Mark deployed to my home and went straight to work, quickly absorbing the situation and what I had learned thus far. Mark was followed by some of his teammates, when it was determined this would require troubleshooting from multiple points in the home simultaneously. I was fearing the worst, running through expensive possibilities in my mind. Throughout the entire troubleshooting process, the team was highly communicative and never tried to upsell me on anything that was not short of necessary. As the team diligently narrowed it down to unusual behavior from a culprit wire and elegantly solved the problem, I was certain I picked the right HVAC company. I believe they found a problem other techs may have missed, had I picked the wrong vendor. I thank Brandon and his professional team and highly recommend them.

Customer service and quality were great, value on other hand not sure he replaced 24v contactor 30…read moredollar item for 450, crazy

I don't often leave reviews, so when I do it's because I'm super impressed with the service. I live…read morein the East Bay and was trying to find a company that deals with Fujitsu AC issues still under the manufacturers warranty. Chat GPT recommended Kendrick as the number 1 company. When I phoned them they mentioned they don't come down as far as the East Bay, but told me they would find out who did service the Bay Area from the manufacturers rep who was on leave at the time. True to their word they phoned me a week later with the information. I'm impressed that they took the time to phone me (thankyou Wade for your call) and made the effort to find the information I needed, when they had nothing to gain. This is service at its best, and I'll make sure I'll always recommend them to friends who live in their area.

Quick to come out They have great communication on time pleasant knowledgable…read more Thx Don

This company has been an absolute nightmare to deal with. We moved into our rental and quickly…read morerealized the heating system was not working. Since then, they have sent out FIVE different technicians over the course of a month -- and the heat still does not work. The owner even paid $1,500 for a part that they said would "guarantee" the system would be fixed. That part was installed yesterday... and guess what? It's still not working. Now we're waiting yet again for someone else to come out and figure it out. To make matters worse, the technician who came yesterday told us it's the same issue as the FIRST technician said a month ago. Clearly there is zero communication between their team. On top of all of this, one of their technicians, Kevin, marked the job as "completed" in the system when it absolutely was not. When I called to check on the status, I was told the service was complete based on his report. Completely untrue. This has been unprofessional, disorganized, and unacceptable. If you value your time and want your issue actually resolved, I strongly recommend choosing another company. Run -- don't walk -- elsewhere.

Atticman came by to service my HVAC system. He was on time and very efficient as well friendly. I…read morewill call them again if and when I need them in the future.

Our AC is on its last legs an I was dreading the summer so we finally decided to get our AC…read moreserviced. I think it was a Friday night and I sent a quote request on Yelp and Roi reached out right away, offered a quote to take a look at it. Scheduled a visit to the following Monday. They sent Thomas out to take a look, he was very up front about the condition of the unit and advised that there was alot of issues, which we totally get. He was very thorough and took a lot of reference photos and explained what he was doing. We agreed to look at getting a new system and set up a meeting with Kyle for later the afternoon. Kyle was also amazing and went over the pricing and options, you never want to pay for a new AC unit but it's a necessity here so and they made sure we had a great deal. Installation will be later this week! I look forward to a frosty summer!

Prompt service, arrived within the time window. Reasonable pricing. Our AC suddenly stopped blowing…read morecold air in the middle of the heatwave. Our tech Vlad immediately identified the issue and did not upsell, just replaced the broken part. I'm happy with the service, will call them again for future issues.

would definitely recommend. they were quick to come out and give an estimate, very responsive to my…read morequestions, and provided a detailed explanation of what my costs would be depending on what options i chose. the person who came to do the actual repair was friendly, considerate of keeping the work area clean, and even showed me what failed on the original part.

My overflow was leaking water from the top spout and I know that is a problem. I called them after…read morehours and they returned my call the next day and had a guy come out that day. I can't thanks RPM enough for all the service that they always give me. They are such an exceptional company and I recommend them to all my family and friends. The sure do stand by their work and products they install. The service guy came by and went to work right away. Fixed the problem and my AC was off and running again. Fixing the leaky water. Their service is top notch. Their company is worth every penny that I spend on .

They got in touch with me after I reached out for a project, and I gave them my personal…read moreinformation for contact. Four days later, I'm still waiting for a response while my AC is still dead and the summer days are rolling up in a hurry. I even checked back to see if there was a delay, but they said nothing back.

James and Tami have put together a nice HVAC business. Great small town, intimate service as they…read moreboth came out early one AM to assess the job. I hope they can continue to manage the business the same going forward. I would strongly recommend them to anyone needing some HVAC work.

TLDR: We paid a lot of money for a new mini-split install by Folsom Lake Heating & Air. They…read moredelivered poor quality, un-permitted work, taking much longer than planned and there's no accountability to properly finish this install. We'll need to spend more time and money to get another contractor to properly complete this job and permitted. I do not recommend this company. I'm confused by the 5 star reviews and I hate to write a bad one, but I hope it can save others from wasting their time and money like us. The communication started off strong, but poor execution when it comes to the actual work. I went with them because they claimed taking pride in making their installs look good with high quality work, enhancing the value of the home. The pictures show this is far from that promise and they don't care to resolve this. Quoted a 1-2 day install dragged on for 1.5 months before the system was even functional. The install started during a snowstorm which I understand brought challenges. I checked if they wanted to reschedule due to the storm, but they insisted they work in the snow all the time. They ran into multiple issues, and had to order replacement parts several times. It was very poorly managed throughout, I would hardly get updates and had to reach out each week to check on the status. Technicians would work on something and no communication if they were done or if the system was ready to use. They eventually got a replacement unit and the system was finally functioning over a month later. I don't mind the delays as long as the final work is properly done, but that's not the case here. They basically called the install done since it's functioning but the rest of the install is already falling apart and poor workmanship. Every part of the install you can see is of very poor quality. Line set covers falling apart, mis-aligned covers, roughly cut edges, paint over-sprayed onto the siding, lines messily laid out under the house already falling down, exterior unit is haphazardly shimmed with rubber blocks, lines covered with a rubber sheet zip tied as a cover, interior unit has the line coming out the side with a tacky wood cover vs hidden out the back, a plastic piece near the line exit is broken and sticking out. This is amateur DIY quality, nothing close to professional. These are only the places I can see which doesn't give me confidence in the mechanical work I can't see. I'm especially worried about the line through the roof. They punched through existing flashing for the skylight and did it in a spot where there's no room to properly flash around the hole to make sure it's water tight. I will need to get a professional roofing contractor to inspect and fix this work. I thought I was overly critical since they have positive reviews, so I reached out to a local contractor for a second opinion. He was even more critical and said it's one of the worst installs he's ever seen. I sent Folsom Lake photos of the issues nearly 2 months ago and there hasn't been much effort to resolve them. It is supposedly in the process of permitting, but again it's been radio silence for 7 weeks. I reached out directly to the permitting company multiple times and they have stopped providing updates. Other notes: The carpet was muddy despite asking several times to remove boots. After the last visit, there was even a boot print on our dining table. They drilled holes in the wrong location on the wall and did a poor job "patching" them up. I could go on but have spent too much time managing this job and I'm really disappointed in the quality and lack of accountability from Folsom Lake Heating. I'm sure they'll respond with excuses, but I have been patient and given them plenty of opportunities to make things right with no results. Unfortunately I will have to take a different route, and it looks like I'll have to spend more time finding a proper contractor to clean up this botched install. Save your hard-earned money, time and headache and hire a professional contractor with more experience and pride than this company.

Patrick was a very professional, knowledge and helpful. He took care of three things at one time;…read moresnake a drain, flush a water heater and fix a shower valve. He also made recommendations about future repairs and maintenance options. I look forward to working with him any time I have future plumbing needs.

In my opinion, this company is more focused on profit and growth than treating customers fairly…read more I called this company to repair an air conditioner blowing hot air during the summer months. The tech, Brad, arrived and began inspecting the unit on the roof. I was right over his shoulder watching him. He noticed that the furnace control computer board looked slightly discolored. He grabbed a black piece on this computer board with his pliers and attempted to pull it off, breaking this piece and permanently damaging the board itself. He wasn't called there to look at the heater, but it seemed like he was looking for any potential thing he could find. He eventually made it around to checking out the air conditioning system. He found that one of the capacitors had failed. He had a replacement capacitor in his van that he was able to wire in to get the air conditioner going again. He was in and out in well under 30 minutes. When it came time to pay the bill, I was offered a discount on the capacitor if I agreed to sign up for their maintenance/inspection program. It came out to $455, and this was cheaper than if I had not signed up for their inspection/maintenance program. I like to be a DIY person, so I couldn't help but look up what capacitors actually cost. There are many comparable capacitors to the one I was sold that cost under $50. I don't feel like I got very good value for what I received, not including the broken computer board. Upon receiving this invoice, I also received an estimate for nearly $900 to replace the newly broken computer board. I was able to purchase this same board on Amazon for under $300, and installed it myself in about 15 minutes. Since this visit, I have received several calls from this company from what seems to be a remote telemarketing service trying to schedule my routine plumbing and HVAC inspection. Given the first experience I had with the tech breaking my furnace control board, I am not interested in having this company inspect anything on my house. The way this situation played out makes me wonder whether the techs receive a percentage of the repairs they do, thus incentivizing them to find things to fix even if there's nothing broken yet.