Grown adults were blasting, 8-14 year olds, with dodge balls. Kid's were hurt and the proper attention wasn't met. Disco night was awful, and you cannot run a place effectively when parents or guardians are allowed to leave their kids and walk away. I cannot believe the child laid there hurt and not one employee asked where the parents were. I could add more but what's the point. They'll respond with the computer generated reply like always. Go to Wilmington's indoor trampoline park. It's way better! read more

The Crystal Coast is our family's playground and we love Altitude Trampoline Park, because on days like today, when the weather prevents us from enjoying the salt water; we bring the kids here for great exercise and entertainment! The staff is very friendly and good with the kids. We have been several times and plan to return. read more

If I could give an -10 stars I would! Absolutely horrible customer service! I've been a recurring customer however I will NOT be returning ever again! I called ahead of time to ask if I could bring my own cake in for my sons 3rd bday. not even a party just our kids, a cake and presents. we paid $100 in jump fees and ordered 4 pizzas and drinks (so spent some good money) only to be told I had to eat my sons cake outside and could not bring my own. Mind you the manager aloud me to put the cake in their drink cooler when we first arrived and I have done this before for my other kids. the employee even lite the candles last time and helped me cut the cake and serve it. We had to change my sons small celebration to a different location at 7pm at night because they wouldn't honor what the day manager told me I could do when I called! Horrible management of a business by losing money all because of a slice of cake! I'm sure the owner would be pissed he/she lost my money and lost me and my family as a customer! I will definitely spread the word to go elsewhere from now on. what a shame!! read more

We've never had an unpleasant experience here. We've gone with friends and family, and recently took our toddler for toddler time. It was $4 and some change for me, my husband, and our 18 month old to jump for an hour. Totally worth it. read more

Altitude Trampoline Park is extremely overpriced, especially considering the amount of space and quality of the trampolines (felt very stiff). First issue I had with the place was the option of a 30 minute jump. It's listed on the website that jumping only 30 minutes is available, but when I arrived to the park I was told I wasn't able to jump 30 minutes; only 1-hour intervals. Second issue I had with the place was the limited amount of space to do anything. There is almost nowhere to take a rest or stand for a moment. I felt claustrophobic, not because the facility was packed, but because the attraction size. Third issue was pricing. Compared to Defy Gravity, prices don't vary often, however, DG has several discount options (College, Homeschool, Military, etc.); whereas Altitude only does kid & military discounts on special days. Nothing is free over at Altitude, you have to pay for everything. I wasn't allowed to wear my grip-socks from DG because, "they weren't Altitude brand." I had to buy their company- brand socks. And when I wanted a drink of water, I had to go to the vending machine and purchase one, no water fountains. The only plus I can say about my experience was the kindness of the employees. They politely reminded even the most reckless jumpers of the rules and engaged in meaningful/genuine conversations with me and other jumpers. They seemed to love their job and it showed. Don't think I'll be returning for a while. read more

This place is very fun and love to go here with all my friends. We will go for hours and play dodgeball. All staff are very friendly, especially Eliza aNd Shelley. Thanks for making this a welcoming place for everyone. read more

Every time I have been to this park I receive nothing less than exceptional customer service! The safety socks made by Altitude are required and are priced very reasonable considering we can bring them back and reuse them every time we come to jump! The staff is well trained, polite, and friendly. They rock climbing area is awesome and the park is always clean. The staff is always wiping down the handrails or jumping equipment and keeping the floors clean which is a huge plus for me! I 10/10 recommend and will continue to come back! read more

1. The LIGHTING is terribly lacking. The entire place is very poorly lit, with most of the dark areas being where all the jumping apparatus is. Please please please update your lighting. There needs to be an entire row of lights down the center of the room at the very least. 2. Staff needs more training. They seemed to have no problem telling a "spectator" that he wasn't allow on the cushioned area while wearing shoes, but then failed to warn kids "only one at a time on the tumble track." Most staff was just looking off into the distance, talking with each other, etc. and not paying attention to the jumpers. 3. The place is very small. It's over crowded with people. The staff does not enforce the jump times. The staff needs to remind people whose time is up that they need to leave the jump area. This will help with over crowding. 4. When I asked the front counter staff if there was an area for small children, she said, "Yes, there is an area for 6 and under. I mean, everyone is welcome to jump there, but it is for 6 and under." Really!?! It's either an area for young children, or it's NOT. 5. Just provide cubby holes. It will prevent shoes from being strewn all over. Combine that with the poor lighting and it just makes the place look junky. 6. The small foam pit looks like an area where bad accidents are bound to happen. The taller wall right next to this area provides a platform for people to jump into the pit, but small children can be down in the pit (thus getting landed on). Also, people were just throwing the foam squares all over the place. Provide proper signage and reinforce with staff reminding people not to remove foam squares from the pit. 7. The online waiver does not have an area for you to sign up for both parents/guardians. The second parent has do complete their own waiver. read more

The staff was great and answered all of my questions. I love going here with my boyfriend and all of our friends. We can spend hours over at dodgeball. read more

Highly recommend! My boyfriend and I have been a few times now and we keep coming back because it's an affordable, super fun way to get a great workout and have a good time! We always go for at least an hour and always end up exhausting ourselves haha! There is a child's area for kids under 6 that is pretty well monitored, as well as a thin platform to get up on to battle someone with a padded tube, three larger trampolines that send your soaring through the air, a decent amount of regular bouncy trampolines my boyfriend and I like to bouncy through, bouncy walls that give when you fall into them, one short and one tall trampoline basketball hoop, several trampolines that allow you to jump straight into a pit of foam cubes, a straight trampoline path that allows for gymnastics and other activities, a dodgeball trampoline room, and a full-on rock-climbing area (you have to wear shoes there but I know I'd rather!), and on certain nights at certain times the music is turned up louder and some fun lights come out to play! You can also book parties, but you could come alone and it would still be so fun! My boyfriend and I are 24 and 22 and we love it, and try to stop by weekly (which is totally doable because it's only $13 per adult for an hour and after that the rates barely increase, so you could be there for hours on a budget!) Highly highly recommend! read more

So far, NO good. Too expensive for the amount of floor space provided. The staff is less than friendly. The check in/waiver process is cumbersome at best. Make the trip to Defy Gravity in Wilmington. DG has better prices and far more to do. read more

Worst experience I have ever encountered in Jacksonville Nc my kids are literally crying because they were not able to jump due to the fact that my lil brothers were in town visiting and my mom was unable to do a wavier for them due to the fact of her not having access to do so while in a academy I will never come back here or recommend it wish it were no stars read more

Always great to have a kids birthday party here. Staff is great and the pizza is surprisingly good, I'd expect it to be atrocious considering this is a trampoline place but it is so good we ordered extra to take home for dinner. The best part is dodgeball, however they need to split up adult and kids games as you will see full grown adults smoking little kids; and the adults get so wild screaming and playing that I've seen them jump against the wall so hard to get away from the balls that they literally put body sized holes in the dry-wall and the staff just laughs when it happens or when a kid gets clobbered with a ball, so just keep an eye on your kids if they are playing dodgeball. They rock climbing is very good and staff is professional. This place is very clean and highly recommend! Fun for parents and kids. read more

This place is small, especially compared to defy gravity in Wilmington. Check in was really slow. There are no cubbies for shoes, only lockers that you can pay $5 for, so there are shoes strewn about. The socks they require you to buy come in a plastic wrapper, and there aren't enough trash cans, so the plastic wrappers are also laying around on the floor. Water fountains for jumpers would be nice. Staff is young and not as attentive as they could be. When a jumper was injured he was treated with an ice pack, but was not removed from the trampoline and other jumpers jumped all around him as the staff filled out paperwork. They sell food but do not have a pager system to notify when pizzas are ready, so they frequently interrupt the music to announce when pizzas are ready. The trampolines are safe, the area is padded well, and the place is generally clean. It just opened, but I think they can do a lot more with the place. read more

My 7 year old and 9 year old had fun. I was expecting it to be a lot bigger like defy gravity in Wilmington. Was overly packed and the children's section for up to 6 years old was not monitored at all. My daughter couldn't even jump in the kids foam pit because of teenagers taking it over too. We waited in line for 45 mins and we were the second ones in line while two cashiers were helping one group. Thankful for the experience but I was not impressed and won't be back until they work out some of the flaws. read more

Once again, Altitude did not disappoint! So, the staff was extremely accommodating & friendly. I took several kids ranging from 5 to 17. No matter the age, they each enjoyed themselves tremendously! I had to force them to leave after three hours. I was only successful upon agreeing that we would soon return! Thank you to the owners as well for their graciousness & hospitality. See you next time! read more

I recently went for a birthday. The check in was long but that is reasonable. The main issue I had was going to do the climbing, the wait was super long and just wasted the time we paid for. I understand we have to wait, but they only had two people in the area taking care of the kids , i hope they add more people in the future so it doesn't take as long and waste the time. read more

We had a birthday party for an 11 year old. Everyone had a great time from the moment we walked in until we left! April was a fantastic hostess. She took care of everything! All I needed to take was the cake and goodie bags. read more

Took two of my kids the weekend it opened. The price is excellent...they also do military discount , something defy gravity no longer does. They offer a variety of fun things to do. The down side was the two different lines you have to wait in, one to sign the waiver online and then the actual line to pay. Thats ridiculous when both lines are long. We ended up waiting in line for a good 30 minutes between both the lines. Then if you want to participate in the climbing section you have to watch a 2 minute video in order to do that, after that you have to wait in another line for the climbing section. We waited in line for about 10-15 minutes for the climbing section and once your hooked up they talk to you once again about the same things in the video. So if you're there for just an hour...I would say don't bother with the climbing section. You will waste too much time in line and being talk to about rules. read more

VERY concerned regarding the amount of personal information I had to supply while "checking in." While filling out the waiver, I had to give my DL#, DOB, phone #, address, and email address. When I questioned and ultimately complained about the amount/kind of information I had to give, I was told by the manager, who incidentally was pretty snarky "don't worry we don't sell your information" and the information was needed "for insurance purposes." When I asked to speak to a manager, she told me she was it. When I asked for the contact information of the owner, she told me she was not able to provide that information. My response was "let me get this straight, you now have my personal information recorded, yet you can't even tell me the owners name." She smiled and said she could give me her business card. Needless to say I will be contacting City/State officials and filing a complaint regarding business practices. Not sure how legal this is. While I'm fine with someone asking to see my ID for verification, I am not OK with someone recording all that info. The park itself was OK. I have been to other trampoline places which are much bigger. My son and I were attending a friend's daughter birthday party so I didn't pay and is also the reason why we didn't leave immediately. I didn't bother to inquire how much it would be if I wanted to take my son so not sure if it's value for money. The only positive was the staff (sans snarky manager) inside the park. They were positive and upbeat. read more

Oh dear lord where to begin! The party was checking in at 4:15- the lady was so rude!!! There is a very annoying check in process. The website states that the parents of the birthday jump free with their children. When we got here they did not honor that! We even had toddler who couldn't jump alone and they made her pay. When she took us upstairs (the check in people) she asked "did you bring party decorations?" My sister said "well being I paid for the party to be here and there no mention of decorations I assumed you provided them? So what have I paid for?" She paid $300 for 8 kids to jump. This does not include ANYTHING except one bottle of water. When you run out of that water you have to buy more...... little Caesar's pizza is $15 a pizza for a $5 pizza. The hostess did not show up until an hour after the party!!! They have such a good thing going here and the kids had an amazing time which is the only reason I scored them a TWO. Management doesn't know how to handle anything. It took three managers to figure out the complaints. At around 6:14 pm (now mind you the party was over) after complaining about the false advertisement online they came over and said "we talked to the manager and we have wrist bands for the adults." We declined the wrist bands.... the party was over and we would be forced to leave at 6:30 so what was the point. They also have no handicap accesses for party rooms and no high chairs. There is limited staff at the trampolines to help supervise children. I was extremely disappointed but will continue to recommend defy gravity in Wilmington. read more

I would not recommend having a birthday party a this place way over priced $25 per child . When arriving with my grandson and granddaughter whom all ready had a waver done by there mother in the system made me wait for there mother to get there. While I watched other grandparents sign in there grand children.No seating available for adults to set unless you pay $50 per hour to rent antother table so for a three hour party that's $150. We barely seen anyone to help with the party. We had to ask for water for the children we waited over two hours for the pizza. We had a double child party . We had to remind them of the other cake. They only gave us one shirt for one of the birthday boys. So to be fare to both of the boys I had to pay $13.00 more for a second shirt. We had to light the candles and cut and serve both cakes. When I complained the manager just shrugged his shoulder. I paid for two extra pizzas and the adults had no where to set the elder grandparents had to leave they where expected to stand the whole time. read more

Establishment is awesome. Not too pricey and provides my fellow military comrades with benefits for the sacrifices we've made. The only reason I'm writing a review today is to make it known of a first time horrible experience with a few particular employees that I interacted with today. My family and I were treated like straight criminals by Tiffany W. and a few of her fellow employees. If you watched the video June 23, 2019 at roughly 530ish PM you can see how they had my family and I bounce back and forth to different registers unnecessarily then thru their mics they were snickering to the point where I could hear then after giving them a look of displeasure they broke up their snickering and gathering and gauking. If you young ladies would learn some basic respect you wouldn't bring shame to a company who simply want to provide entertainment to all families (black, white, asian, etc). Maybe you thought I was too dumb to formulate a review as such or have the intellect to post such a review yet here I am. To all who wish to take their family to this place, it is a great place indeed, very fun but I sincerely hope you do not have to experience Tiffany and her crew who on this particular day seem to be very judgemental and utilized what little powers she had to stir up frustration and discomfort for me and my family. I will pray for you and your friends though Tiffany and pray that our almighty father brings humbleness to you. God bless you anyway and God bless Altitude Jacksonville NC for prosperity and to keep all of its future customers safe and happy. read more

A friend and I got there a few minutes before they opened. (already had a line) Once we got in it was a mess. 1) waited in line the girl behind the counter got confused because I did not do a waiver online before we got there. I asked her if I could do it with her. (she said yes, then looked at me stupid) finally after awhile she said I had to go to the computer near the register and do the waiver and come back. Ok, but when I can back to pay she was trying to charge me for my friends kids as well. (who paid online) she was even more confused, so my friend had to come over to show her that she did everything online. 2) the kids went in to play and I looked at my reciept and she overcharged me. So, I had to go back in the long line to a different girl and she was able to correct it. 3) if you want to put your stuff in a locker its $5.00 3) most of the workers are not kid friendly 4) my daughter and her friend wanted to do the rock climbling, so they both went to watch the movie that they have to watch EVERYTIME. Then they went to go to the rock climbling waited about 1/2 hour and then when it was there turn they were told there time was up. WHAT?? So, then the girl went to "talk" to someone and then they guy came over to and said he would ask the "higher" up and came back and was giving us the run around and was to close in our face and was just saying the same crap over and over again. I was over it and said whatever and we just said thank you, wont come back again. (he didnt care) We will save our money and go somewhere else. Its a small place anyways. 5) Oh! if you want to do the rock climbing then he said you should do that when you walk in, so if you pay for an hour waiting to do it and watching a movie will take the WHOLE time. read more