American Home shield sent this company out to look at my AC unit. The guy was there less than 10min didn't look at anything, didn't even tell me what's wrong with the AC. I called him back and asked what the issue was. He was very rude and when I asked him why is he so rude he said I'm having a bad day. I said sir that has nothing to do with you being professional when you have been hired and you accepted the job. He hung up on me. I still don't know what's wrong with the AC unit after I paid American Home Shield $125 for a service fee. I will be canceling my service with them also and reporting them to the BBB . I see many reviews stating this company is bad (over 9 years) and they still continued to send them to people. read more

My air conditioning went out yesterday morning and they kept their promise of same day service -- arriving last night looking exhausted. Turned out to be an electrical problem in the line running outside but they rewired to get it to run from an outlet... it's a clean outlet with nothing else on it so there is no problem. He'll help me get a good electrician as soon as possible. Jay is a great guy who knows what he's doing and keeps his promises. He installed my system a couple years ago and knew exactly how to quickly find the problem and fix it to solve the immediate problem of getting my old house cooled down. I highly recommend Always Heating & Cooling. read more

What a mess? Home shield set them out to fix my a/c and now going on 3 weeks! No communication, no call backs. They've been out twice; first time saying the new furnace mother board didn't work, and had to order one. 10 days later (and 10 calls) he finally shows up to fix it , and its still not working. Said he had to call AHS and see what to do. I'm at a loss for words. FIX IT I also have kids with asthma that have trouble breathing in the heat. Calling AHS now for the 11th time, and they're not helping anything. HELP PLEASE read more

Loved that they showed up in a mask and were very professional. Always Heating & Cooling we're assigned to me through American Home Shield warranty. Jay, at Always Heating & Cooling, was the 3rd contractor assigned to my service request. The first contractor never called and their VM was full, the second contractor canceled. Jay arrived the same day that he was assigned and pinpointed the problem. Great customer service and Very professional. Thank you read more

This company is the absolute worst. They oversized the unit without enough return air for the heating and cooling. They skinned the copper wires when making their splices and left it like that. They wired the humidifier and humidifier stat wrong and that never worked until I had that repaired by a qualified technician. Every part of the installation was subpar including the gas piping and electrical feed. They used solder on the line set joint's instead of brazing them. They absolutely suck and consumer beware. Don't use this company. read more

Jay was super to work with. He was very professional and his price for repair was fair. He was respectful of my property, followed covid-19 guidelines, and willing to explain the problem. I highly recommend this business for your heating and cooling needs. read more

Contrary to popular belief, we had an amazing experience with Always Heating, and Ray was awesome! Our heat went out over the weekend, after I changed the batteries in our thermostat. I think it was a fluke, but our heat stopped working and wouldn't kick in. We called our American Home Shield insurance, and they assigned us to Always Heating & Cooling. We called Always to let them know they were selected to come fix our heat. They don't work weekends, so we used all our space heaters to stay warm, and on Monday Denise called us first thing in the morning, before they even opened, to tell us they would be out to our house between 9-11am. The technician, Jay, got here at 10:15am and had us explain the problem. He went downstairs, and after about 15 minutes came upstairs and our furnace was fixed! Polite, and nice, Jay put on booties when he came in the house to respect our wood floors. Our transaction could not have been easier. No upsells or games, and he even took a quick peek at the overall health of our furnace. He said if there were any more problems to please call him and he'd come back out. Our house is warm again! read more

What great, honest, kind, hard-working people to work with. Denise, Jay, and staff are easy to work with and worked with me after hours to answer questions, and deal with problems. Yes, their daytime hours are 8AM to 4:30PM, but that is no reason to not work with them. They provide amazing customer service! They are such nice people and really are concerned about the product they produce!! Additionally, I was lucky to work with their finance lender, FTL, to finance my new A/C unit in my rental condo. Jay arrived ahead of schedule and finished the job 3 hours ahead of schedule, thus saving me time in my day to work on other things. Thank you Jay & Denise!!!! read more

Once we put in our call to the home warranty company and Jay's company was assigned, he called me the same day and schedule a time to come look at the problem the next day. He was on time, professional, and patient as he explained what was wrong and what the solution was. He fixed everything and was pleasant to be around! He did a fantastic job and we'd work with him again. Honest and down to earth guy. He wouldn't even accept the cash tip we offered him! read more

We had an air conditioning failure, which was covered by American Home Shield Warrantee Company. They paired us with Always Heating and Cooling for the job. The first thing we found out was that our existing furnace was incompatible with modern air conditioners, which American Home Shield Warrantee Company didn't warn us about. Always Heating and Cooling worked with us to add on a new furnace for a great price, and their installation was very fast and professional. They even had to move the gas pipe and only charged a few bucks for the extra work! I HIGHLY recommend Always Heating and Cooling for any HVAC job. Professional, fast, affordable, and genuinely nice people to deal with! read more

I was assigned to Always through AHS for an ongoing furnace issue. After over a dozen service calls from 4-5 other companies, Always was the only one that was able to fix the problem. The technicians from Always were courteous, professional and worked quickly. The issue did take some time to resolve, but only because AHS didn't want to cover the furnace replacement, which was obviously needed. Always stood up to them to get the problem fixed properly instead of continuing to put bandaids on a faulty unit. Overall, they did great work and I'm very pleased to have finally been assigned a contractor that wanted to resolve my furnace issue the right way! read more

I was assigned this contractor through American Home Shield to look at a problem with my AC unit. I looked up the yelp reviews and expected the worst. They did not call within 24 hours. I had to call them (twice) and they got someone out 2 days after my request. The guy turns up and charges over $200 for repairs (conveniently everything he needed to do was not covered by the warranty). He leaves, AC appears to be working OK. Literally the next day the AC stops working again, probably for the same reason. If AHS sends you these guys get someone else. Better yet, cancel the AHS contract altogether and just deal with reputable companies. read more

Had a very positive experience with Always Heating and Cooling. Jay, the technician, was extremely professional and responsive. He diagnosed the issue and promptly resolved the problem as promised. Would highly recommend Jay and his company. read more

Worst customer service experience ever. On 7/27/16, our air conditioning went out. I called American Home Shield to get someone out to use our home warranty for the first time. A tech came out and looked at the unit. The tech concluded the breaker was tripped and nothing was wrong with the unit. On 8/3/16, the air conditioning went out again. I called American Home Shield and our issue was again assigned to Always Heating and Cooling. It took them a whole business day to get back to me to schedule an appointment. I could not get a firm time commitment from anyone on when they would be here. With an outdoor temperature of 85 degrees and the temperature of 84 inside, I could not wait any longer. I contacted Four Seasons and they were at my house and diagnosed the problem. The capacitor was faulty and needed to be replaced. Always Heating and Cooling never showed up and American Home Shield is a scam. They make you wait for over 30 minutes on the phone each time you call. (I called 4 times in the past two days). If you don't want to wait, take your business to Four Seasons or TDH Mechanical. Their prices are right and they both have same day service. Don't waste your time for this joke of a business. Also, Always Heating and Cooling charges a 5% extra charge for using a credit card so they don't have to pay fees on your payment. read more

Worst tech visit and customer service experience ever. I never would have been in touch with service had my home insurance (AHS) contracted me through them. I put in a repair request, and get a call 2 days later to schedule. 1. The guy arrives 2 hours late 2. He doesn't bring a ladder to look at my air duct. 3. He tells me that it's just my imagination and there's no problem with my heating/cooling. 4. Since he doesn't believe me, I bring in a stepladder for him to use so that he can actually check to see that I'm not hallucinating. 5. He tells me that he needs a camera to look through my duct to see what the problem is, but he doesn't have one. 6. He tries to charge me $75 for doing nothing. 7. When I call the company to reschedule a visit, the manager tell me it's not their responsibility. 8. I was told over the phone, "Do you want to let me do my job?" Save your time, energy, breath, and money on an HVAC company that can actually look at your vents and has basic equipment like ladders and an IQ. Apparently, this is "service." read more

I'm also an American Home Shield service call that was assigned to Always, and I spoke with Denise on the phone, explaining I was bounced around different contractors trying to diagnose my heating issue (between HVAC and plumbing), and Denise was awesome - took it upon herself to help me battle the other contractors and AHS, to figure out a solution that would work. Her company didn't even end up getting the work - I'm pretty dang impressed. read more

Do not use this business! They have an employee who will take your money and run. He took several hundreds of dollars from me and did little to no work. Always Warm is aware of the issue, acknowledged the problem - and does nothing about it!! You are better off just burning the money yourself. As a previous customer who spends over ten thousand dollars prior - but there is zero accountability from their employees. Stay away!!! read more

We call and call and call. I don't know how they can stay in business when they don't want to call any customers back or answer the phone. It sounds like I am not the only person with these issues, according to other Yelp reviews. Personally, I am somewhat relieved it wasn't just me! You would think that they would monitor their messages during winter, since that is the time people use their heaters and they break down. Apparently, this company could care less if we all freeze to death. I would search high and low for another option before calling them. read more

Always HVAC was timely and extremely efficient and effective in troubleshooting a few of my AC issues in which one turned out to be plumbing issue. Always hearing & cooling earned my trust with their great professionalism and willingness to explain everything clearly as well as offer multiple solutions depending on my refs and short term vs long term plans. Highly recommend this company. read more

We had a fantastic experience with Always Heating & Cooling. Our specialist, Jay, helped fix our HVAC system, including reinforcing our chimney to prevent carbon monoxide leakages, and enhance our heating/cooling system. Also, he was super responsive to our needs and guided us throughout the process, including plumbing issues as well. Also, the team wore masks and adhered to Covid-19 rules and regulations. A very professional team and we'd work with them again. read more

We were referred to Always via American Home Shield, like many others, and they stated we needed our unit replaced (which frankly was great news). We ultimately chose to go with the cash in lieu option and picked a local company we felt more comfortable with for the long term serviceability once we are out of the warranty. But Denise and the crew at Always we're very helpful and responsive when AHS wasn't and helped guide us through the process. read more

I had a lil leaking from my furnace, called Jay to set up the appointment, he was able to run out to help me real fast. Got the problem fixed super fast. Definitely recommend them for all your heating and cooling need! read more

I was assigned to Always Heating & Cooling via Home Warranty of America. Jay with Always Heating and Cooling is amazing!!! He was always very responsive and provided updates along the way. When it came to the day for the new AC condenser installation he was prompt and provided thorough service until everything was back to running smoothly. He even helped to identify issues with my furnace that was unrelated to the AC. I highly recommend Jay and his team! (Side note - Home Warranty of America is TERRIBLE - but Jay made the process better). read more

I recommend Always for HVAC. I live out of town, but my daughter who lives in Chicago asked for my help with a complicated problem. She got a new A/C condenser unit through Always. During installation, Jay (the tech) noticed that there was a problem with the humidifier, where the previous owner never connected the inside unit to a power source. He installed the needed power connection and correctly diagnosed the issue with the humidifier. I talked to Jay on the phone twice during the process, and he was patient with me and very helpful to explain the situation, even though I was not able to physically examine it. I thought the price charged was fair and reasonable and appreciated Jay's professionalism and his good work. read more

Very professional will have my service done by always heating and cooling, Jay is very polite does an excellent job leaves no mess, explains what he has done and what was wrong Thank You Very Much Jay read more

AHS assigned them to my work order and they don't have emergency hours?!?!? WTF kind of dog and pony show is this operating? 8-4:30 Mon-Fri? You guys SUCK!!! read more

I was connected to Always Heating and Cooling through American Home Shield. I have an older AC unit that has had to have refrigerant added a few times which is not cheap. I had put it off this year, as it's been relatively mild. But then the forecast had temps near 100 degrees. Once assigned to Always, I contacted the company and Jay answered. He said he would call back later in the day, and he did. He was able to fit me in an hour later, which was awesome. It did cost a pretty penny because AHS only covers $10 per pound, and I had a brokens switch they also don't cover. Jay took pictures (my unit is on the roof) and then showed me the switch issue when he replaced it. TBH, I just wish my AC would break so I could get it replaced, but in the meantime I was very happy with the service I provided. Looks like they have fixed most of the issues from previous bad reviews. (The only knock was that I found out later that a neighbor was able to get refrigerant for about $10 cheaper per pound than I did.) If I had other issues, whether with AHS or not, I would definitely contact them again based on the good service. read more

Jeez. I had the compressor blow out on my AC unit (which also damaged the refrigerant coils), so I called Always and had someone come out. He looked it over and told me the compressor was bad (which I already knew), took my $90 bucks and said he'd call up the next day with an estimate on the repair. No call. I called after two days, and they said they'd get back to me later that day. No call. So now it's been a week, and I've called them 3 or 4 times to get that estimate, and they always say they'll call later that day. B.S. It seems to be a family-owned business (it's always one of two people who answers the phone, and there's always a baby in the background -- I think this business is too much for them. They're very polite and friendly on the phone, but their customer service is worthless. read more

Terrible Experience! I made a service request through my home warranty and they sent Always Heating & Cooling. I won't let them use them again. They came and diagnosed the problem, then I never heard from them for a week. I left about 5 voicemails and they never called them back. After a week I finally got a hold of them and they told me the space was too small for their technician to work in and they couldn't do the job. Which is ridiculous. The space is tight, but definitely workable - their tech just didn't want to do the work. When I explained that to Maggie, she told me she'd talk to the tech and call me back. After 5 more voicemails and her not calling me back, I was was done. Also, before the tech came, my central air would work if I had the fan setting to "on", it just wouldn't work if it was set to "auto". After their tech did the diagnosis, he left the system in worse shape than before with the fan unable to be turned off at all (unless I cut the power to the system) so my fan has been blowing continuously for 9 days and I have to toggle between AC & Heat. Now I have another company coming out on Monday and I have to start the process all over. I'm so angry at this company for their poor customer service. In their defense, they did contact my home service warranty a few days after seeing my apartment and bow out of the job. I was in the dark because the new company had my wrong phone number and that compounded the problem. However, if they knew how to return a phone call, this could have been avoided. read more

Very incompetent and rude. I have nothing good to say about them. They were called out to fix my A/C from my home warranty company, AHS They came out and said they needed approval to do a leak test. They took two days to even call in to get the approval and once the did, we had to wait 5 days for them to come back out. Then he gives a diagnosis that the unit has to be replaced, but won't call it in to AHS. After five days of waiting, the warranty company has to assign another company to come out. So I am back to square one. They are dishonest and unprofessional read more

Have used this company several times and overall very dissatisfied with their service. First, their receptionist (Denise) who takes all their calls and schedule appointments is extremely unorganized. The second appointment I schedule on a weeknight at 6pm - she failed to tell me would have a $50 overtime charge. Would have been nice to know seeing as how I had availability all day the following day. The third appointment I schedule she had to call ME back and ask me when it was again?? REALLY?? Finally for this third (and now final appt) I asked if I could have an 8am slot - right when they opened and asked if I could be the first appointment of the day. Like many people my time is also money. It's now 10:00am and I am sitting in my apartment and they have still not showed up for their FIRST CLIENT OF THE DAY. How is that possible? This business does not take themselves very seriously - I also have a job and if I showed up 2 hours late to any mtg or appt I would have zero business - which is what I intend to give Always Heating and Cooling for here on out. Somewhere else has GOT to be better than this amateur hour. read more

They were wonderful people who turned a very bad situation into a great experience. Thank you Denise and to the guys who came to fix our issue with our A/C. read more

I'm only rating Always a 1, because I can't rate them a zero. They were referred to me through my AHS Home Warrantee and they were, at best, on the edge of fraudulent. They came out and assessed my AC unit, diagnosed that the coolant needed recharged and that the evaporator coil need to be replaced. The quote for work sent to AHS was completely inaccurate claiming standard repair work on my unit were "modifications" shifting the burden of cost to me and padding their bottom line. Further, when I researched the coolant price they quoted, they were marking it up over 1,300% (charged $80/lb which costs at most $6/lb), again, blatantly trying to take advantage of me and my family. I'm disgusted with their behavior. I have reported it to AHS and am being set up with a new company (2 weeks into the repair). read more

Worst Company ever! American Home Shield Warranty contracted them out to my house. It took them 3 days to call. They would call off hours and leave a message, so I would call back and it would take another 2 days to call me back. Finally - they were able to schedule for Friday (3 days out) from 2:00 pm to 4:00 pm. No one calls, no one shows up. I called American Home Shield (AHS) and requested a new contractor. AHS claims they cannot reassign until they talk to this company to figure out what happened. Fast Forward to Monday morning, we call AHS to see what happened, this lying liar pants on fire of a company claims they called and I never confirmed. I was home waiting the whole day for this and not one call let alone someone actually showing up. When you call them its like you are calling someone's house, no professionalism or any indication that this is a real business/company. Terrible company who now also lacks integrity. American Home Shield - WAKE UP end your partnership with these guys. read more

Company operates in a horrible way when it comes to customers & customer service. They missed and rescheduled my Friday appointment, fine. Tech called once at noon the end of the 2 hour appt window, missed the call but called back 3 minutes later and they didn't pick up. Called service center and they said the tech call several times and was waiting (false on both accounts). I agreed to reschedule until I was told I was going to be hit with two service fees for a missed appointment. 1 call and 3 Minutes is not a missed appointment, I asked if I get to charge a fee for them missing an appointment. You all know the answer to that. read more

Jay from Always Heating was prompt and was able to diagnose our problem and repaired our Air Conditioner.

I was put in touch with Always Heating and Cooling through AHS when my furnace broke in my new condo. Maggie had me booked with an appointment less than 24 hours after I called. The technician was nice and polite and immediately corrected the issue and answered all my questions. I will be using them again soon for a furnace cleaning! read more

Apparently this company is getting so much business they do not need anymore. Had a service call in to fix my a/c for a week , the night before they called and cancelled the appointment. Talked to them the next day and they stated they would be out the next day (Saturday) and will call a 1/2 hour before since we had plans that day, never called and never showed up again..... I wouldn't call this company to do any work if my life depended on it. What is the old saying have something bad happen and I will tell everyone I know!!!!!!!!! read more