I brought in my ps5 to get looked at for a hdmi problem it was working perfectly with the power…read moreturning on , I was told it'll be done in about an hour in a half I left it for 2 hours I called to get a check up on my system they told me it wasn't the hdmi port and couldn't find the problem I didn't get charged nothing at the counter but once I took my ps5 home it won't turn on nor have a any type of power connection , before I took it in all that was wrong was a no signal connection from the ps5 to the tv now it won't even turn on and they didn't fix nothing horrible service. Don't come to this place

The only reason why so many people have given these folks, a five out of five is because right on…read moretheir counter. It states that if you give them a five out of five on yelp that they will give you a gift usually the gift is something stupid like a phone cover I had them put a new battery in my phone and the dude couldn't put the phone back the way it was. The iPhone button didn't work. I had to use accessibility features in order to even use the phone it was a good thing that I was getting a new iPhone the following week or else I would've been in big trouble. I would talk about the shenanigans that went on with a owner of the store and how he lied, but I won't bother Spend the money on a reputable company to put a battery in your phone. You've been warned.

Maureen C. The Fix…read moreMy Phone (Gaithersburg) store is the place to come for any of your phone repair needs! My phone had a battery ready to expand within the phone case (very dangerous). This was due to overly charging the battery. Zuly, a phone tech assistant, informed me that due to safety issues, I needed to have it fixed immediately. Upon her further inspection, she told me that Fix My Phone could most likely fix my phone. Zuly evaluated the phone and ordered a battery immediately. All of this was done on a Friday, and the phone was ready the following Monday! The phone is now operating as if it were a brand new phone! I could not believe the results. Fix My Phone (Gaithersburg) saved me time and the purchase of a new phone, and I was totally blown away with the professionalism and expertise of its staff. I cannot say enough good things about this particular phone repair experience. If anyone wants to have their phone repairs evaluated and given a fair assessment and price, this is definitely the place!!!! BTW, Service, Quality and Value were definitely of the highest standard. If I could give a 10 star rating, I would! Again, many, many thanks!!!! Maureen C., Satisfied Customer Gaithersburg, MD

On October 6th of 2025, at approximately 15:00 I was in the Fix My Phone store located at 550 N…read moreFrederick Ave, Gaithersburg, MD 20877 It was Monday, It was a clear day, with a summertime climate, I walked in the store and explained what had happened with my phone. I was told by the store employee that it would cost $300 to replace my phone screen, because the product/item being used as a replacement is a Samsung product/part. I kindly asked the staff member to see the breakdown on the computer that shows a detailed description of how and why he was charging me $300 to replace my phone screen for my Samsung Galaxy S23 Ultra.  He refused to show me the price and the breakdown of the price in the system/computer. Prior to our interaction, I was present waiting in line when he allowed a female Latina customer to look at the computer. He had turned the computer to her so she could see and understand everything he was discussing with her. After they finished, he turned the computer back to his view and angle. When it was my turn, I asked him if I could see on the computer what I am paying for and he said No. More than once, I politely asked but he refused every time. All of the sudden, he says he doesn't speak English after he was just speaking perfectly with me in English. There were 2 gentleman that were in the store at the time. They decided to assist by conversing with the staff member in Spanish and they told him what I requested. He told them in Spanish that he understood and understands what I was requesting but that's just the price. By the way, I am fluent in Spanish. As a result, I feel discriminated against since my complexion did not match everyone's who came in the store. The Basis for discrimination: I was discriminated against based on my appearance and race, as evidenced by the different treatment I received and the staff member's sudden and implausible claim of not speaking English. This is also a deceptive practice: For refusing to provide me with a detailed breakdown of a $300 service, while providing one to another customer. Combined with the sudden language barrier claim. I am very disappointed. I believe I was lied to and disrespected.

I bought a refurbished IPhone 13 here with a supposedly A rating. I was told that I had 30 days…read moreto return the phone if I wasn't happy with it. I had problems with the phone from day one. I eventually decided to return it as it didn't provide me with the functionality I need and that I had on my previous model 11. I returned it within the 30 days and at first they said they wouldn't take it back despite it being in the exact same condition as when I bought it. Then they agreed to take it back but only returned me 60% of the purchase price to my card. A normal business re-shelfing fee is ~15%. The staff themselves are very nice so I blame the owner of this store for caring more about profits than being true to your word. Avoid this store.

My Iphone 10xs screen cracked and Mohamad had it fixed in a few hours. A few weeks later, the back…read moreof my phone (same phone) cracked. Mohamad again came in for the rescue and had it fixed and ready for pick up with in a few hours. He is very professional and a pleasure to deal with. I would highly recommend anyone who has phone issues to stop by and have him look at it. I would go back to him if I ever had phone issues in the future!!

This is a kiosk in the Arundel Mills Mall, near the food court (neighborhood 2). This is my first…read moreexperience getting a phone screen repair so I have nothing to compare to. Normally I am not rash, and churlish enough to toss my phone on a carpeted floor expecting it to land safely. No it bounced and hit the frame of a antique sewing machine, so perfectly that it cracked the screen...okay confession over. So this process took a week and 3 trips. I am willing to accept that some of the overall length of time is "supply chain" [they didn't have my screen model in stock]. However my only knock is the said they would call and never did. I called a few days into the wait. Young man said it was there, so I made the trip (not that far, but still not without hassle). When I arrived he looked around (I would argue that should have been done when I called) and was told to come over. All good we all make lazy mistakes sometimes. Young man was otherwise professional and polite. Anyway the work was done correctly, phone looks like new and $100 lesson in being an impulsive dolt was worth it. Lesson learned, get more sleep during the week, get some exercise, manage stress better so you don't have to go through this first world problem, a dumb problem to create for yourself.

fixed my phone on my lunch break. Great service and great price. Definitely recommend.read more

I won't get bogged down in the difficulty in getting an appointment or the day long delay in…read moregetting my iPad screen replaced, the attempts to drop off the iPad on days when they're supposed to be open and simply aren't, the patently obnoxious front desk help or the unreturned phone calls to the manager/owner, what really drives this review is that they managed to scratch the digitizer on my iPad while replacing the screen and refuse to fix it. Thanks for irreperably damaging my iPad, Smart Phone Repair! Use at your own risk.

I dropped my phone off yesterday for Groupon screen replacement and then sat down to read these…read morereviews. You all scared me. But it went smoothly. Maybe cause the Groupon mad rush was over and them are not overwhelmed anymore? Few things though: -Took them 20 minutes to acknowledge me in the store patiently waiting...2 minutes to fill out a form and drop the phone off. -She said she would call when it was done, she didn't, no biggie. I called her. -The main button is sunken in a little, the original felt flush with the glass screen cover. I have had many replaced and most of the aftermarket replacements screen do that, still works perfect so whatever. Overall a decent experience and if the cost is only $60, I can live with that. A college kid charged me like $120 once (I am good at breaking shit) and did it in his basement...this feels safer.

The rep at the store was extremely helpful changing my phone screen that cracked! She cleaned the…read morephone and was very friendly to me and two other customers. She worked quickly while dealing with a very rude caller.

My partner and I have been here many times to get our phone screens repaired. Today, the sales…read moreassociate said she could fix my phone and took it. It was working before, but stopped working after she took it for over 5 hours. This has never happened before at this or any other repair store. I asked her what could be done, and she just said, it's broken now, I could not fix the screen or get it to turn on. She had never mentioned this as a risk when taking my phone. The associate, Saga or Safa, told me the manager would be there Monday and gave me no other details or support.

Fixed my girlfriend's broken Iphone screen and cleaned up water damage in 15 minutes for a…read morereasonable price. Also helps that you have charismatic fellas working there. The shop also has a lot of character. Money bills from all walks of life and little knick knacks spice up this little store. I'd go back again if I had reason to go just to make small talk and ask stories about where random trinkets displayed there came from. Highly recommended.

James is no longer present, and the current individuals fail to uphold the promise to replace a…read moredefective part. They will tell you James is still the owner and provide a phone number leading to a full voicemail inbox unable to receive further messages.

Outstanding customer service…read more Kindness is sometimes a lost art. So it was absolutely refreshing to walk into this business and be quickly greeted by Chris. The other night, I dropped a 10lb weight on my phone which bypassed the tempered glass screen protector and shattered the actual screen. I came in at 7:30pm. Chris mentioned the store would close at 8pm but would get to work right away and try to complete the job quickly. He did just that! My screen was fixed and I had a functional phone that night. The next day, I noticed the home button was slightly popped out. I called Cell Phone Doctor/ Chris who recommended I come in. Again- I was in and out in 30 minutes. I know if there was multiple phones being worked on, I wouldn't be in-and-out as quickly; but the haste was greatly appreciated. They do offer a military discount on labor. Note to the store owners- I hope you are taking care of Chris because he deserves to be a highly paid employee! He is professional, knowledgeable, and an outstanding ambassador of the business.

Great customer service! I didn't know if my daughter's iPhone 6 would be repairable but it was! Her…read morescreen was cracked with a piece missing on the top left side of the screen. Then the screen was coming completely off from the phone. I took her phone in to the Cell Phone Doctor and got it back in a few hours the same day. The screen also comes with a lifetime warranty and they offer a 15% military discount! I highly recommend.