I won't get bogged down in the difficulty in getting an appointment or the day long delay in getting my iPad screen replaced, the attempts to drop off the iPad on days when they're supposed to be open and simply aren't, the patently obnoxious front desk help or the unreturned phone calls to the manager/owner, what really drives this review is that they managed to scratch the digitizer on my iPad while replacing the screen and refuse to fix it. Thanks for irreperably damaging my iPad, Smart Phone Repair! Use at your own risk. read more

I dropped my phone off yesterday for Groupon screen replacement and then sat down to read these reviews. You all scared me. But it went smoothly. Maybe cause the Groupon mad rush was over and them are not overwhelmed anymore? Few things though: -Took them 20 minutes to acknowledge me in the store patiently waiting...2 minutes to fill out a form and drop the phone off. -She said she would call when it was done, she didn't, no biggie. I called her. -The main button is sunken in a little, the original felt flush with the glass screen cover. I have had many replaced and most of the aftermarket replacements screen do that, still works perfect so whatever. Overall a decent experience and if the cost is only $60, I can live with that. A college kid charged me like $120 once (I am good at breaking shit) and did it in his basement...this feels safer. read more

UPDATE: I've added a star to this review as they did finally fix my iPad (the LCD screen was unavailable due to being back ordered, not entirely unavailable) and it looks and works as anticipated. They also were helpful trying to help me with two old iPhone 3GS phones that were broken and got one of them running again. Because my experience was during their move, and their manager was out of town for a few weeks, I want to give them the benefit of the doubt. They are nice people and have done good work at a fair price...just in my instance they dropped the ball with several other things going on and were not as responsive as I would have liked. --- I took my iPad 1 in to get an LCD screen replacement. I was told that they didn't have the part they needed in stock and that they could order it if I paid for the part first. I was happy to pay the $80 to get the tablet fixed, but was told it would take a week to arrive. A week later I called the store and nobody picked up. I called a second and third time the next day, nobody home. I was planning on stopping by the next afternoon, and finally got a hold of someone that morning who apologized and said they are in the process of changing locations and that they are a little backlogged, but assured me they had made the order and it should be arriving shortly. Another week went by and I hadn't heard from them. Over the next three weeks I called and intermittently reached someone who told me they'd have one of the techs call me. Not once did I get a return call. I decided turning up out of the blue was the only way to get this figured out. When I arrived at the address (in a strip mall/shopping center) the store name was nowhere to be found. I eventually discovered the shop in the back of an AT&T store they were now working out of. They told me the part was scheduled to arrive that day, but that the delivery person was still taking their shipments to the old location. "I'll pick it up personally and you can pick it up tomorrow." Called the next day and nobody answered. The new store is far out the way of my normal commute and, due to the inconvenience, I continued to call over the next few days before deciding I'd give it one last shot and just appear at the store again. Today I got through on the phone... The lady who picked up notified me that their vendor NO LONGER MAKES LCD SCREENS FOR THE iPAD 1. Are. You. Kidding. Me. I don't know that I've ever written a Yelp review before...obviously I've made an exception for this one. Up to you to decide whether to give them your business. read more

I would give this place negative stars if I could. I was SO disappointed with the poor customer service I received from this cell phone repair shop. This review is long, but thorough! If you want the short version, it's: This place sucks, go to WiGo. I purchased the Groupon to fix my cracked cell phone screen. As noted on the Groupon, an appointment needed to be made. I called the day before the Groupon became active and asked if I could come in on the first day the Groupon became active (a Sunday). The woman on the phone said that would not be a problem, and that I could come in at noon, when the store opened [Please note, on the doors and their Facebook page, it says they open at 11 on Sundays]. She then said I would be able to pick up my phone on Monday if I dropped it off at noon on Sunday. I arrived there right at noon, and the location was closed (there was also no sign on the location). I thought someone might be out grabbing lunch so I then waited for a half an hour and no one came. I was definitely frustrated, but I couldn't wait longer so I left. I called the store the next day as soon as they opened and I explained what had happened. I was offered no apology, but the woman on the phone (Lisa) said I could come in that day. I asked if because I was told I could get the phone on Monday if I had dropped it off on Sunday, if I could pick it up that same day. She stated that they did not have the part, but that I could drop it off any time on Monday and pick it up on Tuesday. I asked if I needed an appointment and she said I could come in any time that day. I reiterated, "So I could come in any time today?" and she said yes. And I asked, "And then I will be able to pick it up on Tuesday?" and she said yes. I said that was great, and that I would leave work during the day to come and drop it off. When I got there, I was asked to wait while they checked on the part. I said that I had already spoken with someone on the phone and had been informed that the part was to come in on Tuesday. They asked me to still wait so they could double-check. While I was waiting the THIRTY MINUTES, I saw two other people come in and ask for quotes on their phones. The prices are not posted anywhere, and the first girl who asked was able to negotiate down. The second guy had the same phone as me and was quoted a price of $70. I pointed out to him that my Groupon said it was a $60 value for that phone type, and he mentioned this to the woman who then said, "Ok I could do it for $60." I don't think a place should be charging different people different prices for the same service, and making up prices on the spot. Finally 30 minutes later, I was told that they could make me an appointment for Friday. I explained that I was the person that had called earlier, and when I had spoken to Lisa on the phone, she had informed me that I could bring the phone in any time that day and pick it up the next day, on Tuesday. The woman looked at me and said "No, that didn't happen. I don't have an appointment down in your name." I calmly explained again the phone call and the woman (who was the same woman that I spoke with) said "No, I didn't say that." I was flabbergasted. It is one thing to say there might have been a miscommunication, but she was calling me outright a liar. I said, "Listen, I'm really frustrated because this is the second day that I've come here, I took time out of my work day and came over here from DC because you told me to come any time today, and I really don't appreciate being told that I made up a phone conversation that actually happened." The woman just looked at me blankly so I told her I would be taking my business elsewhere. Long story short, I went across the street to Wigo Cell Phone Repair and they were AMAZING. They fixed the phone that day (without an appointment) and the guy was SO friendly. I had mentioned I might have to come the next day b/c I didn't know if I could make it by closing time and he even said he would stay late for me if I could get there a half an hour past closing. They were efficient, my phone looks great, and the price was cheaper than Smart Phone Repair, Inc. But most importantly, they valued me as a customer and provided great service. I contacted Groupon and got a refund the very next day. I know this is a new business, but they will fail if they continue with this kind of service. Luckily, WiGo can scoop up all their upset customers!! read more

I needed my screen fixed and fast. I can't live a solid day without my phone and most places told me at least a day; that's like saying live without the sun for the day (maybe a little over exaggeration with the whole sun equaling phone thing but you get the gist). I got in the store and was welcomed in. I showed them the problem, they then gave me some paper to fill out and told me they would give me call within a few hours. For $60 dollars I got my screen fixed and cleaned. They were great. I'm a clutz, so i'm sure I'll be back -- crosses finger. read more

I left a bad review for this vendor, but my review is removed from the system. (Yelp!, what's happened to my review?) I bought a coupon for this vendor and reported to fraud to my credit card company to get refund. the bottom line is that i couldn't use the coupon because I couldn't find them and they won't respond to my email and voice message. 1. company is moved, the sign was at the door that they moved. 2. went to ballston where they claimed they moved, there is no way to find them. 3. sent email, left voice message, not contact from them. Yelp!, please don't remove my comment even one start is too generous for my frustration and time i wasted. read more

Getting your iPhone repaired is like getting your car repaired. You know that if you take it to the dealer (Apple) you're going to pay through the teeth (to the tune of $150). But finding a neighborhood mechanic you can trust is though. The guys at Smart Phone Repair Inc. are that awesome mechanic. Honest, fair and fast. I dropped my phone and totally cracked the front screen. I looked at all my options, including buying a kit and trying to fix it myself. But I took a chance on a Groupon and got my phone repaired here. Totally great. My phone even came back with the little piece of plastic on the front, as if it came out of the box, good as new. I chatted a little bit with the owner (Wilfred) while I waited. He was an AT&T employee for a decade, so he knows phones. Give him an area code, and he can tell you where it's from. I also watched him talk to another customer and give him an honest assessment of whether to purchase insurance on a phone. And when a girl walked in and wanted to buy a charger so she could juice up her phone, Wilfred just offered to let her use one at the shop, no charge! I would recommend making an appointment ahead of time and ensuring they have the part you need for your phone. My appointment took a little longer because the one part they had in the store for my phone was defective and they had to run to another store to pick up the part. Still, after 3 hours, very satisfied customer. read more

I am really surprised by the negative reviews on here. I cracked my iPad screen about two weeks ago and called Apple to ask how much it would cost to replace and was told they didn't give out price information over the phone(?). Then by chance yesterday I saw Smartphone was offering a deal on Groupon for screen repair. I called and spoke to a really nice guy who said he would be happy to do it that day. I brought it over, dropped it off, and was told it would be ready in an hour or two and they would call me. They called me in less than two hours and I picked up my iPad- it looks brand new. They did a great job for a FRACTION of what I would have paid at Apple (I did some research) and were able to see me much quicker than the genius bar. They could not have been a better service!!! I would recommend them to everyone! read more

I called multiple times to set up an appointment with this place, and failed to every receive a telephone call back. When I finally ventured out to this place to get my phone fixed, their voicemail said nothing about where they were located in the mall. I had to ask three cellphone places before I found out they were actually the AT&T UNIQ MOBILE kisok. So already I'm not happy. When I dropped off my phone, they warned me that about 5% of the population, the LCD screen breaks and would reveal that is is broken upon the removal of the touch screen. I decided to proceed. Luckily my phone was done on time. HOWEVER, when I picked it up, the touch feature was delayed an on the entire screen, and the touch buttons near the bottom of the screen did not work at all. Additionall, there were scratches in the MIDDLE of my screen (extremely far away from the original damage) and the worker claimed that the scratches were on the LCD screen from the original damage. Then he changed his story and said the scratches appeared when he took the original glass off. I had to leave my phone for a second 1.5 hours for a repair from the original repair. I'm not hopeful. Will update after I pick up my phone. read more

Terrible customer service. I was quoted 6 different prices for an iPhone 4S screen repair and the manager changed the price from $50 to $160 after the repair was complete. The manager is very unprofessional. At one point he stated that he made more money than I did, and initiated a stare down with me while taunting me. read more

These guys were great! They really go the extra mile on service and phone knowledge - plus they got me a great deal on my new iPhone. I will definitely use them again. In fact, I've already recommended them to my friends and family members who are interested in selling their old iPhones and upgrading. read more

I had a great experience. I broke my iPad screen the first month I had it and thought I was doomed to be "that guy" who has his stuff held together with duct tape. I saw that groupon and thought I would try it. I called and made an appointment. I was a few hours early and just dropped it off. It was ready the next day. I did have a small issue where it looked like the glue didn't set and the new screen started to come off the base in a corner. I shot them a mail, brought it back that hour and it took ten minutes - max. I was really skeptical but from beginning to end I got prompt emails, returned calls & I found the two assistants very helpful. All in all a really good experience. read more

I purchased the groupon recently like most of people. I had an appointment to repair my iphone cracked screen and being told that the tech was not available and I have to reschedule. I ended up rescheduled with another appointment by taking another day off. Again, yes, again, said the tech is not available, you have to come another day. I was so upset because I took 2 days off already, stuck in traffic and you're telling me I have to come another day? As I was leaving, there was another customer had the same issue. I really don't know how they operate a business like this and really mess up the reputation of groupon. I called and made the complaint and got fully refunded. I will reserved my right to file a complaint through BBB. I wish I can rate this company a NEGATIVE 1,000000. To: Alex Z. (I am not sure if you're working for this company, but obviously, there are tons of customers like me, I am suprise that I haven't seen more low ratings yet, but I am pretty sure soon) DON'T DEAL WITH THIS BUSINESS AT ALL. read more

I was super satisfied with the service from Smart Phone Repair Inc, when I needed a major immediate repair. Now, I will say that my first attempt to contact them is the only reason why the got 4, instead of 5 starts. I bought a Groupon a while ago for my iphone 4 because it had gone black in the upper left-hand corner of the screen. I called the number on the Groupon and left a message, but never heard back. Since the corner was small and still worked if it was touched and the Groupon never expired, I wasn't too pressed to get a hold of them. (note: if it weren't for this, I would totally have given them a 5) However, months later I accidentally dropped my phone on the rocky sidewalk entering my office building and created major cracks and missing pieces of glass on my phone and needed an immediate repair. I called the number again, but this time rather than leave a voicemail, I sent an email to the address listed on the outgoing message. Even though it was before their cited hours of operation, I got a response within 45 minutes stating that I could come in whenever that day. I email back to check if a 6pm time would work and got another quick reply that 6 was fine. The location was awesome! At the ballston common mall right off the ballston metro. I called the number to ask exactly where it was, when entering the mall, and they picked up and told me it was right by the movies. It was super easy to see as a stand with a huge sign. I gave them my phone, they took my groupon, gave me a receipt, and told me I could come back in 30 minutes. I then walked a few steps to a nail salon and got a pedicure for an event that night. When I was done (about 45 minutes later), I went to the stand and my phone was waiting for me. Not bad at all. The screen was beautiful, the phone looked new, and everything worked. The cherry on top... I was told that now that I was a Groupon customer and they had my information in their system as such, I could always get the Groupon price! Bottom line: If you see the Groupon for your phone, buy it! I am so glad that I had it, and my day didn't turn out to be a stressful nightmare. read more

Like other reviewers, I wish there were a negative-star possibility. This is quite possibly the worst experience I have ever had with any business anywhere. Ever. Like other reviewers, I purchased the Groupon for "iPhone 3G or 3GS repair." Thinking that my son's Touch 3G was basically the same, I brought it into the shop -- to use with or without the Groupon. I was just so happy someone could help out a sad 10-yr-old with a cracked screen on his Touch. What ensued was a 6-week saga that included the following: 1) An appointment for drop off and repair that was "transferred" by them (whatever that means) and delay of repair on my son's Touch. (No big deal. I'll wait another week or so.) 2) At least 5 promises that they would call me -- they never did. 3) At least 5 promises that I would have a repaired Touch returned to me as soon as the ordered part was received -- it never was repaired. 4) Weekly phone messages that went unreturned. 5) Being hung up on when I asked why they couldn't get the part and when I could have the Touch back. 6) 3 trips to the shop where, during POSTED business hours, they were locked and dark with no notice of when they would reopen. Details: This was on a Saturday at 3:20 pm. There were two other parties waiting with small children. One gentleman said he called before leaving Woodbridge with two young children and was told they were open until 8:00 pm. He arrived at 2:30 and the doors were locked. The other gentleman said he was physically pushed out of the door by the owner and told "go away. We're closed." I arrived at 3:20 and left at 4:30. There were 6 other people during that time who attempted to get into SMR and were turned away, shaking their heads. Even the security guard on duty told us that "he does this all the time." 7) A voice message from the owner saying that they couldn't "get the part" for my "iPad 1" so I should retrieve it. Note, I do not, nor have I ever owned an "iPad 1." 8) Finally, this last Monday, I arrived when they were opened, retrieved the still-broken Touch and was told they "don't do those." I asked why it was ever accepted in the first place and why nobody called and told me. The owner said "that's a good question." Hardly satisfying. I also conveyed my list of complaints and received nothing in return but a blank stare. No apology. No acknowledgement of responsibility. Don't reward this kind of poor business acumen and disrespect. Go somewhere that you can be treated with basic courtesy and the owner at least attempts to portray honesty and integrity. read more

DO NOT EVER GO HERE!!! Purchased an Amazon Local deal for a screen repair on my Samsung Galaxy S4. Made an appointment for Friday at 2pm. It is at an AT&T Kiosk in Ballston Mall. Initially I was told that it would take 1-1.5 hours to repair my screen. I was told that in 1% of cases, even though the LCD screen works fine with the cracked top screen, when they remove the cracked screen to replace it, sometimes the LCD screen then does not work. I was told that this rarely happens and it hadn't happened at that particular kiosk in months. I agreed to continue with the repair. The employee that was assisting me, became distracted with another customer and also, the World Cup game and completely stopped helping me. At that point the Manager came over to assist me and told me that it would be more like 2 hours that I would have to wait for my phone to be repaired. At 2 hours, I returned to the kiosk, to find out that my phone was not ready and it would be about 30 more minutes. After 30 minutes I returned to the kiosk and was not even acknowledged by the 1 sales man that was behind the counter. He was occupied watching the World Cup game with two other "customers". I had to grab the attention of the man actually doing repairs on the phones to asked if mine was ready. He handed me my phone, I turned it on, and was unable to use the swipe feature to get into my phone. The touch screen feature did not work at all. Turns out, that I am the "1 %" . How convenient for them?? I now had to pay $200 in addition to the $69 I paid for the Amazon Local Deal. The manager was nice enough to charge me the difference between the cost of the LCD screen and the Amazon Local deal. So after 3.5 hours of waiting at Ballston Mall, had to leave my phone over night and was told it would be ready Saturday Morning by 11:30. I called Saturday morning at 10 am to see if the phone was going to be ready. It wasn't, and I was told that they were waiting on a part and it would be ready by 2 pm. I was going out of town, so I asked my Mother to go and pick up my phone for me. Guess what???... It still was not ready by 2 pm. My mother recieved a call that night at 8 pm that my phone was finally ready. I planned on picking it up on Sunday when I returned. The shop is closed on Sundays....So Monday, I was finally able to get my phone, only to get it home and find out THAT THEY DID NOT PUT MY SIM CARD BACK IN!!!! I called the shop 3 times. No answer. I had to go to a Verizon Store and buy a new SIM card. Unbelieveably, Verizon's computer system was down at the exact time I needed them to activate my new SIM Card. I had to wait while they called customer service to activate the SIM card to my phone. So after 72 hours and $ 217 and a whole lot of frustration, I now have a working phone. Amazon refunded my purchase price for the voucher. read more

Despite my earlier review, the screen stopped working about 10 days later, adn they refused to fix it. Horrible experience, in the end. Wasted money on the Groupon and a ton of time taking it back again and again, and waiting for it to NOT be fixed! read more

I saw a groupon and figured I'd try this place out. I was able to get my iphone's screen replaced within half an hour! The person behind the counter was super nice and professional. My phone has been working perfectly so far. I am very happy with the customer service and recommend this place! read more

I read some of the negative reviews and I will say that my experience was excellent. I bought a Living Social Deal for a cracked iPhone 4S screen repair this past week. Immediately upon purchasing I called to make an appointment, hoping they could take me that day. I was in training for work that day right down the street from Ballston Commons so I ideally wanted to drop off my phone with them during lunch and pick it up newly repaired after the training. When I explained to the gentlemen who answered the phone (Luigi), he was extremely accommodating and squeezed me in for a lunch drop off time as I wanted. When I dropped off my phone with Luigi, he said it would be done by 5. Well when I ended up getting done with training early at 3:30 and called afterward to check the status, Luigi answered and said it was already repaired and ready to be picked up ahead of schedule...(even better) :)! Upon arriving there and checking out my good-as-new phone, Luigi asked me to check a few functions (volume button, camera, vibration to ringer switch, etc ) to make sure that it was working properly. Needless to say, everything worked just as it did prior to dropping it off and the screen looked great...the technician did an awesome job! I would definitely use SPR Inc. again for cosmetic iPhone repairs again, as the whole process was seamless from the customer service to the actual repair. Just as a minor heads up though for those who also bought a Living Social deal, taxes are not included in the deal (which is clearly stated in the fine print of the deal) but they were only $2.50. I didn't notice it when I bought the deal so I was surprised when I was asked to pay it upon pick up, but it is written there...no biggie! read more

Well, I was pretty skeptical to go to this place per other ratings and commend but I have nothing bad to say about the service I received. This place is just a small kiosk in the middle of Ballston mall, they're also an authorized AT&T dealer so at times they may be busy to get a prompt service. Today however, I simply went after looking them up when I was in the area. My iPhone 5 had a cracked screen and I needed to have it repaired. They were running a special on their website so after I told them what I needed, a simple registration was done and my screen was fixed with in 30 minutes with NO HASSLES and the best pricing around, (because of the holiday specials, but still). Not only that, it comes with 3 months no questions asked replacement warranty! All in all, extremely glad I went to this place,nothing but great things to say about the people who helped me, and the guy who fixed my phone promptly. If you need any screen fixing/replacement, I would recommend this place with no hesitation. Happy Holidays all! read more

Great service! I cracked my screen on my iPhone, and they were offering a Living Social deal, which was cheaper than any service/repair shop near me in DC. So worth it- the guy was extremely helpful and nice, scheduled an appointment, went in and was all fixed 40 minutes later. Plus it's in a mall so I was able to run my errands while waiting. Couldn't have asked for better service! Thanks! read more

I purchase the IPAD repair on Groupon which was great because my poor niece dropped her IPAD 2 because a lady bumped into her causing her to drop it. I dropped of the IPAD on Saturday and since it wasn't high priority I didn't need to pick it up until Monday. I did call to make an appointment to drop of the IPAD and called again to pick it up. The work they did was excellent and I have no complaint from them. This is probably the 2 IPAD screen I had and also I replaced 4 iphone and have been to Alan from Cell phone repairs. His price is much higher than this place but then again I had the groupon. I do not know why people post negative because I did not have a problem at this place and I am glad I found another place other than Allan's it is farther than Allan's place but if I am saving money I am willing to drive a little further and there is a starbucks there so no compliant from me. I am a happy customer. read more