I have done business with them for several years, never a bad experience, Now I steer business with the new outfit to them thru out the winter. Big kudos! L read more

I used to talk up Alyeska but no more. I hate to say it and have given them multiple chances before posting this review. The helpfulness and wanting to keep customers through superior service no longer exists at the Fairbanks Alyeska, from my experience. **If you want to buy tires from them, don't do it based on their various warranties and free fixes. They have lost the ability/willingness to service problems with their tires, as the problems happen.** If you buy tires from them and expect service, be aware of the following: 1. If you have a problem develop in the middle of the day, they will tell you they can't help you. I was told one time that they couldn't even spare someone to put air in a tire going flat so that I could make it to someone else for a fix. 2. You will need to be willing to get there 1 to 1 1/2 hours before they open to stand in line to possibly get seen that day, no matter what the issue with your tires. 3. If you are able to leave your car there for the day or a couple days, then they can service your tire problem. If you only have one car and can't leave it there, forget it. read more

I have been to see these guys many times in all locations. Most recently a straighforward tire change operation in Fairbanks. They were professional and efficient, and after my departure I realized that they had lubed up my sqeaky suspension bushings while at it without even asking or charging for it. Top notch service, professional crew, fair price points, outstanding products and warranties, and AK owned and operated to boot. Thanks again, guys! If only there were more restaraunts in Fairbanks that held the bar this high! read more

1 star is being generous. Brought my car in to get new tires put on and when I got my car back, there was deep scratches all the way to the aluminum where they mounted the wheels to take the tires off. When I told them what damages happened, they said they couldn't do anything about it except a refund of the mount and balance. I accepted their offer and haven't went back since. Since then I bought new wheels because it was so bad. Any other tire shop is better than Alyeska tire. Don't make the same mistake I did. read more

As a former business owner of an Auto Repair shop, I am always as patient as I wished all of my customers would be. So needless to say, when I no longer have patience, it's pretty bad... I called on Wednesday to make an appointment for a tire changeover and was informed "We don't do that, we are first come first serve and we are booked up for the day" I said "No problem, I'll just drop it off tomorrow". I dropped the car off Thursday after noon, fully aware that they wouldn't have time to finish it (that day). I was informed "We are booked up today" I asked if I could leave the car so it would be done tomorrow (Friday) they said "Yes". Fast forward to Saturday morning and I called to make sure the car was done. They said "Sorry, we didn't get it done... but we will make sure it's done this morning!" I show up 5 hours after I called (48 hours after I left my car with them). The man behind the counter looked confused and asked why I was there, and asked if they had called me to say the car was done. I said "no, but I'm here, and I'll wait till it's done." I sat and watched for 2 hours as car after car was pulled in for tire swaps, while mine sat untouched. After finally running out of patients, I explained to the man behind the counter that my vehicle was untouched for 48 hours and that After sitting and watching for over 2 hours as vehicle after vehicle went in before me, I felt like I wasn't being taken care of. I asked for my keys back. I was not given an apology and there was no effort put toward trying to fix how I was treated. I wasted cab fare, and days without my vehicle, for nothing. If Alyeska tire did well in the past, then it was only because Chris Evans held the place together. Save yourself the headache and just go someplace else. read more

Good service. They are busy though so the wait may be long. I often check in then leave until the estimated time.

took my truck to American tire for shaking so many times. first trip to Alyeska tire balance by tires perfect no shaking.

Today (Saturday, 5/27/23) I left Denali around 7:00 a.m. to get to Alyeska Tire at 9:20 to get a new set of tires installed and have a minor repair done. I had called them ahead of time to see if they could do the minor repair and they said yes no problem. At the time that I arrived I was told that I would be the last customer for the day and that my check-in time would be 6:00 p.m. At 4:00 p.m. I got a call from them saying that my appointment had to be cancelled because they had folks from the corporate office coming in on Tuesday and needed to deep clean the shop in preparation for their visit. Mind you this was Saturday before Memorial Day, a three-day weekend for most people. I called them back about 15 minutes later and said this was unacceptable and noted the irony of the timing of this happening on a holiday weekend. The person on the phone went to talk to the shop manager, and came back to tell me that they could squeeze me in, but wouldn't be able to do a minor repair that they had earlier said they could do because they were missing a part, and that I'd have to come back for that repair. Having spent 10 hours driving to Fairbanks and waiting for the repair time to arrive only to be told that the appointment was cancelled at 4:00 on a Saturday on a holiday weekend demonstrated a lack of regard for my time and effort to show up for the appointment. I will not be back. Very disappointed in their monkey show. What kind of a place cancels appointments like this to get their act together and clean up their shop to look good for the corporate folks? Why couldn't this have been done outside of appointments that they'd committed to? What happened to common business courtesy? read more

Tires only here, don't get mechanic work done!! My truck was making a clunk noise over bumps and my brakes were squealing in the rear. I work a lot so I didn't have time to look at it myself, saw Alyeska and figured I'd stop in. The owner came out, looked at truck and was knowledgable. I left the truck to get rear calipers/pads replaced and new shocks and toyo tires. All together it was $2,500. Picked up the truck, paid and drove to work. Pulled in the spot and realized my rear caliper is smoking. Drove it back. Waited for 2 hours for a spot in the shop to open up and they fixed it. The clunking sound got better but was still there. Here we are 6 months later and what was actually causing that was rear axle bearing leaking oil onto brakes causing all the problems! Now I'm replacing that MYSELF and what I found is they didn't put the bottom bolt into the front driver shock! No wonder it's clunking. This shop's owner should stick to tires because their mechanic work is shotty. When I drop 2500 dollars on repairs, you need to actually repair the truck not just throw parts on there and hope. read more

I hope more people do reviews on Alyeska Tire to get the better reviews up front. I only have great service here! Honest. Never do more Than is needed I unless they do it for free. They just make me feel great about being a customer and they have military discount. read more

Worst service ever!! The manager Chris couldn't care any less, and is rude AF

I do not trust Alyeska Tire anymore. I have brought two flat tires in to get fixed on separate occasions. Both times I was called back and told that the tire was not fixable only to take it down the road and have them repaired no questions asked. The last straw was taking my nearly new winter tires in to get mounted. After several hours I was told that they were damaged and could not be used but that I could buy a new set for $1,400. I promptly took these same tires down the road to GCR who mounted them no questions asked. read more

My technician called me a "lazy f*cker" under his breath TWICE when I stopped in to have a couple tires aired up. I will never go back again, can't believe this guy still has a job. Guy was very short, glasses, hat, mid 40s read more

I received amazing service at Alyeska Tire! The front counter people were very friendly, and the technician explained clearly what the issue had been with my tire. I was in and out within an hour with a completely restored tire, at a reasonable price. Absolutely no complaints. read more

I have always loved working with Alyeska tires. Last Thursday we waiting in line since 6:30am outside to get on their schedule. There were 5 patrons in front of me. At 2:30 I called to check status and they said 2.5-3 hours. I said that will be 6pm when you close will that be an issue for pickup. They then never called so I called again. He said 2 hours and would call. We never got a call. I called at 8pm trying to check the status of our tires. No one answered. At 7am I left a voicemail to follow up on my car and left a message. As of 10am still no call. My husband then called and they said 2 hours. Not only did they not explain the situation they never called me regarding the delay. If they could have called just once to explain everything it wouldn't be an issue however since we planned on only missing the car for 1 day I just to beat escorted via Uber to and from work. I understand things happen but call me tell us. read more

I have been a customer of Alyeska Tire since way back when they were Arctic Tire. I bought my first set of tires in FBX from Arctic; my 2nd & 3rd set from Alyeska Tire. I trusted them. I trust them to be the experts they are, I trust them to tell me the TRUTH, and I trust them for service after a sale. I do not want to bash or sling mud or get into accusations or name calling or slander. That is a petty angle to take. Lets just say that today was the last time I will visit their business. And through some enlightenment and education of how these big tire companies work, I think the last $900 I spent there was also unnecessary and driven by a commission-focused serviceman. I am sure they serve many well and long term, and I respect that. Today however I was in need of one honest answer for one tire and I needed to get back on the road. Instead it was an immediate decision that I needed 4 new tires "at around $900". There was no way. No way in my wildest dreams I cold swing that today. Then it was suggested I could get used tired for "around $500." Also - no way. They didn't offer any suggestions. They didn't try to help me any further than required. I had many questions at I was trying to weight the absolute need as well as I was trying to figure out what my options were. There was no discussion. The answer I received were as short as possible. Not rude, not completely unfriendly, but not very informative. And absolutely advised me that 4 new tires were needed and advised. hey even went so far as to raise an eyebrow when I said that my 'car-guy' had told me they were fine for another season. And I am fiercely loyal to my car-guy who has never screwed me over in the 15yrs I've been going there. Ever. That was kind of a turn-off. And AS SOON AS I asked if there was anyone else who carried used tires, I was given a name, directed to the phone book in the lobby, and that was pretty much it. They were done talking to me. HAD THIS *NOT* happened like this and had I not put 2+2 together later - realizing that this was almost exactly what happened last time when I DID buy 4 new tires... I probably would have still gone back there eventually to make that investment. After today... after putting 2+2 together... after realizing that the history I recited to the other 'tire guys' was almost the same as today's situation... a light-bulb went off. I will NOT return to Alyeska Tire and I WILL NOT recommend Alyeska Tire to any friends/family/coworkers/acquaintances/strangers/tourists/blog-readers. read more

I purchased new tires from Alyeska and had them changed over as well. They put the tires in the back of my brand-new car and ended up pulling down the upholstery and leaving black marks on the ceiling. The manager said they would pay to get my vehicle fixed and I went with the less expensive option as long as it looked brand new again. The upholstery company couldn't get out the black marks or restore the upholstery to my cars original condition. I went back to Alyeska and let them know this. They will not call me back. I will NEVER use this company again because they depreciated the value of my vehicle. read more

Currently, I've been waiting for my flat tire to be fixed for 1 hour and 53 minutes, so I figure I have time to write a quick review. Upon arrival, I was told that, "It won't be a long wait," and was then ignored by the staff until I approached their desk 3 times to check on my place in line.. My vehicle sat outside for 1 hour and 20 minutes without having been inspected. I still wait because I have to have this tire fixed today, on my one day off before I begin working 7-10s for the rest of the summer, and boy, am I disappointed to have spent the past 2 hours wasting my time. I will absolutely never come to this shop again. Rude staff, long wait, and shotty service on my tires. read more

Do not use Alyeska Tire. My husband was a very loyal customer to them for many years and I started taking my vehicles to them years ago as well. A few years ago the service got very very bad. Every time I would have my tires swapped over I would have to bring it back the next day because they forgot to put a part back on or they put something on backwards when it came to my tires. This happened every single time we swapped our tires over which was twice a year. They do not take appointments it is first come first serve which can take all day. One time when I picked up my vehicle I went to get in my car and the mechanics did not use seat covers and there was oil smeared all over my steering wheel my seat and my armrest. This was becoming to be a repeat pattern with this business and I told my husband I did not want to bring my vehicle back here but he was a loyal customer and insisted because he knew the manager and said it will get better and it never did even after complaining . Last summer when my car needed a few repairs done one day of work turned into six days of keeping my vehicle with no notice and no information. Also when it was time to pick up my vehicle last summer they said it was ready and we we got here they forgot to do one last thing so we had to come back an hour later to pick it up. So we brought the tires to get switched over again today for the very last time because we will never use them again and they had to fix a mess up that they jacked up last time and on our way here we are five minutes away they called to let us know that we need new front tires even though this afternoon they told us the car was ready but they had forgotten to switch the tires over so they called us a few minutes before we got here to let us know we need a new tires so we had to sit in the parking lot and wait for them. I don't know how they stay in business if they do their customers like this. It's a shame read more

I've been taking my vehicles here for years for all tire issues, and have consistently gotten good service. They don't make appointments, so its necessary to get in early if you can't drop the car off, but I have no complaints. read more

Had an appointment for tires and oil change. Dropped vehicle off before they opened. Went back at 6 PM to pick up. Vehicle had not been touched. Still waiting after 8PM for my vehicle! Will never come here again!If they can't handle existing customer with appointment for simple service, how can they be trusted with anything more serious? No apology from staff-poor service all the way around! read more

I have had several issues with my car and some parts that have warn out before their time. Alyeska fixed these issues. And when the other manager did not want to take responsibility for bald tires after less than a year the manager called me to work something out. They then credited me some work and fixed my breaks and discovered why my alignment keeps going out. I appreciate the effort to make things right and am happy to be driving a safe vehicle. read more

I called to see if they could rotate and balance my tires (I purchased there). They told me to bring it in. When I arrived and they found out it was a freebie (free rotation and balance for the life of the tires) the counter person told me it would be 2 weeks. When I told him I had just called in and was told to bring it in, he said OK then 2 hours. I told him that would be fine. 3 hours and 15 minutes later (after closing hours) I told them I needed my keys back, I had to go pick up my wife from work. No apology, no excuses, no NOTHING!!! What they apparently did not realize was that I listened to every phone call as as well as every walk-in while I was waiting. Every customer that involved making money THAT DAY, they managed to serve. All freebie's were put off for at least 2 weeks. Their free rotation and balance promise should include the clause ONLY IF WE ARE NOT DOING ANYTHING ELSE! read more

I was on Vacation and my two front tires wore down much faster than anticipated. The tires were on my 3/4 ton Dodge Pick up with less than 20k. Alyeska Tire did not have a tire in stock to replace these original factory tires. The rude counterman then tells me they do have 4 used tires in my size and the cost for the no warranty tires is $1350.00. I did not want 4 lousy used tires for an outrageous price, with no warranty. After much negotiation they finally they sold me 2 tires for $629.00. A complete rip off because I was stuck in Fairbanks. I wonder what kind of credit they gave for the used tires in the first place. After getting back on the road, trailer hooked up and heading down the freeway the steering wheel shook from a bad tire balance. Warning; Do Not Do Business With Alyeska Tire in Fairbanks. read more

These guys sure lost my business, but believe me they still are going to honour the warranty work for previous purchases. Better know exactly what you want before you even talk to them and make sure you know that they carry that brand or be prepared for the blow-back from the jerks behind the counter. Way to go in not offering at least the minimum in assistance to a customer trying to purchase a product that is supposedly their forte. As example, I asked if I could get a comparable tire (being a brand they carried) to the one I was considering purchasing. I was told that he needed an Internet connection in order to do it - while staring at a computer screen. When they did finally make a suggestion, it was for a tire I had zero experience with and wanted more information. Good luck with that, trust me none was offered. In frustration I just left. These guys lost a $750 sale from someone walking in off the street just because they had to be 100% asshats behind the counter. If all you want to do is bust tires, then go to work at a gas station! read more