Cole, my service advisor, really took care of me and my business! True customer service and safe…read moreadvice is given by Cole and Street Toyota. Highly Recommended!

Joel from Service was incredible. I'm traveling cross country and he took great care of me and my…read morecar. They are also dog friendly which was amazing for me and my dog, Cooper.

The service department worked on our new Grand Cherokee on a Thursday to replace a damaged tire…read more On the following Saturday, we parked in a handicapped space and looked for our placard in the center console as per our usual habit, and it was gone! Some at the dealership had stolen the placard!! My husband immediately called our salesperson to investigate. Sometime later that day, he called us and stated that we must have "misplaced" it!! Absolutely not! We always keep the placard in the center console when it is not in use. So, on Sunday, I sent an email through the company's website to the Service Manager, explaining our dilemma. Someone had stolen that placard and they had a thief working in their service department. I did hear from their "Business Development Coordinator", translation office assistant, who very kindly said she would make sure my email would make it to the Service Manager's desk. After a couple of days and a couple more emails from me, I finally got a call from the Service Manager on Wednesday claiming to have no knowledge of the incident. This was the first time he was hearing about it! Geesh, what a liar! So, now, after all of my emails, I am dealing with thieves AND liars. Couldn't someone just own up to the theft? Apparently not! Couldn't someone just apologize? Apparently not! Needless to say, we won't ever go back to this worthless dealership.

As an update: The reply here was all hot air. Multiple calls never returned. We were shunned and…read morethey refused to look at the car again. We ended up giving the non working car to the bank pretty much right after receiving it. SO now we have a voluntary repossession, and smaller bank payments on a car we could never really use, because the All Star Dodge sold us the lemon. Please do yourself a favor and don't listen to the hot air and empty promises of this company. It's not worth the risk!

I had such and amazing service time with Arthur . We was traveling from Texas back home to Colorado…read moreand our truck decided to brake down on us and they took us as and emergency vehicle service and help us in so many ways . we was blessed with such a professional service from Arthur and we are very thankful for everything he did to get us home and back on the road. I recommend them 100% they when out of there way with helping us out so much . Thank you so much.... and God bless this beautiful souls that help us this last few days !!! we truly appreciate you guys .

I am writing to share my recent experience, and I strongly advise you not to trust this dealership…read moreor anything they promise. For the most part, it is all lies. The only person who was honest and helpful was the sales manager. Everyone else promised me the world to get me to buy, but completely left me stranded once I signed the contract. Even the full-time leading salesman, Roy, screwed me over. Supposedly, he left right after I bought my car and no longer works there. The customer service here is horrible. If you need anything, I highly recommend going to Dumas Ram and Dodge instead, as they actually treat you nice.

This will be the 10th vehicle we have purchased with Cross Pointe Auto. Thank Jose Meraz for…read morelistening and helping with the exact vehicle that meets our needs. We have had a wonderful experience for several years. Our two kids have made their purchase through Cross Pointe. We have moved away from Amarillo, but no matter where we live. We kept coming back. We have been treated VIP with Cross Pointe Auto. There's no need to travel to them. Jose makes sure our new vehicle gets delivered to us. Jose makes sure the car is at tip-top before delivery. We love the new car smell.

This is vehicle #6 from Cross Pointe & we've had nothing but great experiences with this crew. The…read moreguys are always very friendly & helpful, they've gone out of their way to make things work for us. We will be back when we're looking for our next vehicle.

We had an incredibly frustrating experience with Mazda Amarillo. From the start, the service was…read moreunprofessional and misleading. We received not 1, not 2, but 3 different buyers receipts with 3 different dates of purchase once the paper plates expired. How convenient. Then they came up with the excuse of there being a lien on the car, hence why we couldn't get registration. Well, not according to the DMV, there wasn't. Rude Receptionist: The receptionist was disrespectful and unprofessional. When asked about the status of my registration and plates, my girlfriend was called "stupid," with the added comment, "Do you know how to read?" This kind of behavior is completely unacceptable. Maybe if the incredibly elderly receptionist would stop printing 3 buyers receipts with 3 different purchase dates, she would actually know the 60 days were up. Conflicting Information: we received multiple contradictory explanations about the registration process and the status of my plates. Our salesman told us one thing, and then another (who we believed to be the GM, with the fake gold chain) told us something completely different. It was confusing and unhelpful. It wasn't until the bank got ahold of the dealership that they decided to hand us some registration. I expected far better treatment and transparency, especially when we bought 2 cars totalling 45k that day. I would not recommend this dealership to anyone based on my experience. I hope they take customer service seriously and address these issues for future customers

this dealership uses the Scam emails with the fake key and numbers to try to get you into the…read moredealership. You get your scratch off number which " always " is a winner only for them to try to get your information and of course there is no real prize. All LIES ! These shady dealerships like this one don't deserve to be in business.

My husband and I have bought 2 cars from here and I was very impressed with their customer service!…read moreThe day after we bought the cars our salesmen called me and thanked me again for buying the cars and said if there is anything we need to not hesitate to call. We also got a free oil change when we bought our Kia and I got a call from the service department lady the next day and she thanked me personally for using them and told me to have a great 4th of July weekend. I thought that was so nice for them to take the time and call and thank us!! I've also gotten follow up calls from them and they were just making sure we were enjoying our new car!! Thank you Petes Car Smart!! Y'all are awesome!!!

Service department is no up to par. Had to go back twice in a row, to get vehicle right. Last time…read morethey lost all of my saved radio stations. And all they did was a oil change and front end alignment.

Worst service I ever had and sales manager is a damn joke bought a Buick and they never offered to…read morereplace a chipped windshield and said they don't repair such items don't waste your time or money on this joke of a company

Service department sucks Passing thru from Louisiana had a…read moreproblem with Def system. Was there at opening. Explained to service guy if he could at least check with computer. He replied he could not even touch it for 3 days. They didn't even try to help

My entire experience with this dealership was flawless. I walked in cold, off the street with a…read morespecific ask. Find me a vehicle for $6k. I wrecked my 2024 Kia Telluride and insurance could not even pay off my loan so I was just booting this out of my pocket. Levi at first said there wasn't anything close to that .But as I thanked him and started to walk away, he asked me to wait while he checked "the back fence." Vehicles they would not normally sell to the public because they needed too much work. He had one that came close to my price. I asked him for the CarFax, because there was no point going on if the vehicle was too far fine. But he had the report and it had only one collision where the airbags did not deploy , so it was minor damage. The car had 120k miles, which I did t mind because I had been looking stones with more than that with my price range. Honestly, the "cinnamon metallic red " Ford expedition was beautiful . Had some flaws on the inside, needed some mechanical work done. But drive absolutely fine. Would get me from point A to point B . Josh worked with my cash financing options later that day. The vehicle had to pass safety inspection to go off the lot which meant the dealership bought me two new tires and new brakes. What they did not have to do was detail the whole vehicle beautifully and fill it to the brim with fuel, then have it ready exactly when promised. Two keys and I was off in my new, old 2012 ride that looks brand new.

Levi Thomas is THE BEST! My car had been struck by lightning while I was driving and was totaled…read more (Props to Ford for building a car that kept me safe.) We had to get a new car to replace it. Levi was informative, listened and was patient with us as we made the choice that made the best sense for us as a family. The process was easy and fast. Very grateful for all their time and help. We love our new Explorer!!

The service department was outstanding. We broke down 100 miles from Amarillo and got towed in on…read morea Saturday afternoon. Our truck was evaluated by Monday afternoon and repaired by Wednesday. The communication was excellent and we were made to feel like their best customer. I would definitely take my vehicle there for service and highly consider purchasing there as well if I didn't live 400 miles away. David F

We broke down on the I40 second day of vacation. Our truck was towed on Monday afternoon. The…read moreservice dept looked at in that day. They discovered it was the fuel pump. Had us back on the road Tuesday by noon. Will be forever grateful for the team at Tri-City. We only lost a day.

I had a maintenance light show up and the dread set in , so off I went to what is to me a trusted…read moreauto store; due the fact I use their services in my home town. That being said I am traveling for work and am totally unfamiliar with this area, nor the degree of aptitude of their services. That being said I went in and received immediate service from a very young gentleman. Solid greeting and smile from this individual, who proceeded to ask what he could help me with. I expressed my issue with the maintenance light and asked if he could possibly run a diagnostic check on my vehicle. He did the diagnostic check printed off the result; which claimed no issues. Stumped of the reason why the maintenance light was on , we batted around some ideas of why. Finally we came to the conclusion that the reason for the light was that before my trip to Amarillo I had received an oil change at Wally World in my home town and they had not reset the oil change indicator notification and Voila mystery solved. Thanks again for stopping my mental breakdown for fear that I was going to have to get a loan to fix my Becarita. Yes that is her name.

Guys always are helpful and is the best location to go to. Usually have decent advice and help out…read morepretty well. Though sometimes you have to go to the georgia location since thats the main store that stocks the smaller ones.