Too bad this store has closed down. Staff were always friendly and accommodating. Also had great sales. Hopefully new Amazon Fresh store will open up closeby. read more

I went in to return an item and it was so fast it was amazing. The service was great and the employees genuinely asked how I was and were willing to help me. The store was clean and parking lot was clean and lots of places to park. I had to buy just 1 item and tried to use my Apple Pay and apparently Apple Pay doesn't work? I had to go all the way out to my car, get my card and go back in for my 1 item. Of all places I feel like at an Amazon fresh my Apple Pay would work, right? read more

Amazon Fresh - Grocery Near Me - Mission Viejo, California

Went by Amazon Fresh yesterday to return a few Amazon items. What a nIce store and the return counter is very organized and efficient. The ambiance is the store was positive and uplifting. Highly recommended read more

After having had negative experiences with the new store's "walk-through technology" which included being charged for items I did not purchase and not being able to see these charges until well over an hour after leaving the store, I stopped going here. Now, several months later, I'm back and my experiences have improved dramatically. Cashiers are always there and I know immediately what I am being charged. No mistakes since I returned to shopping here. The items in this store are sold at reasonable costs with some at very good prices. read more

Very clean, accessible and friendly store with the best product return customer service I have ever dealt with anywhere. My wife likes to try a lot of products for her business so I am tasked as her husband with returning all of the items from Amazon that she doesn't want so at times I have to return up to 30 items at the same time. The staff is patient and understanding and friendly as I scroll through my phone for the appropriate bar code for the product I want to return. The people behind me are patient as well however if things take to long I move to the side so they can process others. when I find a given code for an item they process them between processing the other customers rather than have me wait in line again like they have every right to do. Could not recommend them any more highly for the way they go about doing business and look forward to future visits. read more

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It's clean; the host at front door was informative. Usual fare on shelves at a notably higher price. No thanks. read more

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Too bad this location is closing 11/16. Be prepared to be blasted into a freezer when you walk in. Clean place with plenty of staff around. They have carts that can scan your items as you put them in and will be charged to your Amazon but I haven't tried for a normal checkout with it. There is a drop off or pickup area for regular Amazon packages which is convenient. They have everything a grocery store would have. The salad bar, soup bar, hot bar, and pizza station are very reasonably priced. Pizza looked better than it tasted. Burger-inspired salad was filling. New England clam chowder soup was delicious. They even have perfectly portioned, packaged lunch takeaways (including their soups) in the fridge section. Self checkout and cashier lines are short. There are also tables outside for you to enjoy your goodies. If you try to return the cart from your car, it locks up...very strange. read more

I have trouble with the machine when checking out. This lady helped with kindness, respect, & professional (rare to find). Clean environment as always (all others I have gone as well)! Food is great - always fresh! I have been buying their salad bars & hot bars all same taste excellent choices! Thank you for helping me out! Stay kind and professional that is very difficult to find nowadays. (She was young, at least 5ft, long black hair, & young) read more

Amazon Fresh - almost done, managed to take photo - Grocery Near Me - Mission Viejo, California

This place is closing!!! 5/5 stars for the sales!! Got 23 items for 73 dollars. In this economy... slay.

I've never physically been into the store. I always ordered grocery pick up from them through the Amazon app. 5 star customer service just about every time I've ordered online and then come to pick up my groceries. 3 stars on inconsistent food freshness and the inability to get my order correct. I will miss chatting up the two kind ladies that seemed to always bring my order out to me in my vehicle. I'm upset they closed permanently. Whole Foods I like for some products but not all. Their prices are sky fkn high. That's where Amazon fresh filled the void of where to get the other products I needed at a more reasonable price. Sigh. Thank you to the staff who made my day better when I'd come to the store to grab my grocery order. Was always fun having a laugh! Wishing you all the best! read more

Visit for the inexpensive organic produce and pantry items. Some freshly baked bread and deli items at reasonably prices. But don't expect more than that. Customer service is very poor and I find it abominable. Show up to pick-up your groceries outside or attempt returning an item because it had mold or it was expired? Expect to get grimaced and your questions not answered depending on who is working that day. Wait time can be long enough outside that it's actually faster to pick it up yourself inside the store. Your produce may have mold and bag containing bloated and expired/spoiled milk. My mom nearly got ran over by an employee with a cart and almost seriously injured herself. Expect zero apologies. Employee stood there annoyed and walked off. There's also a free EV charger in front of the store but it will be occupied by the store employee most of the weekday mornings. You will know because you thought the spot was open for use and park in it only to realize the silver Model Y is parked in another spot to charge and the employee anxiously in and out of the store to check up on it as you will have to park elsewhere. The self-checkout line continues to have the same sort of glitch -- you can scan the QR Code but it will require you to have the physical card on you to pay. Seriously annoying when you normally don't carry handbags or wallets like I do because it's tedious having to go get it from the car and get lambasted by the employee who will remind you to hurry up and make it quick because the transaction will be voided and it's more work for him. So yeah, go to the Irvine store if you're looking for an actually stress-free fuss-free shopping experience. They have a much better customer service and overall bigger and better selection. read more

I love this store very much because there is a lot of delicious food, great service, and there was s always great music here. read more

Amazon Fresh - Amazon Fresh. - Grocery Near Me - Mission Viejo, California

The prices are very good. Much less than typical grocery stores around. Friendly staff. Great place to do Amazon returns. Fast and usually little wait. Ample parking and opens at 7 am. Much earlier than UPS! read more

I have avoided this place based on negative reviews. I popped in the other day to check it out as there was a deal for something I wanted. I ended up doing my weekly shopping and was impressed. It's very organized lots of options, if you take your time and pay attention there's many deals. The eggs are under $6 which is pretty good with Walmart and other stores at $10. The service is good the staff are very nice and today the cashier showed me where a deal was which was so nice! Certain items like hygiene and wine are on the pricier side but if your a prime member there's normally a $10 or so coupon off the bill. I got strawberries today and it was $3.50 for one double the size of the grocery stores, and the fruit was very fresh. Positive vibe and you can use the electronic cart if you want. Highly recommend read more

I've been a Bezos fan when he ONLY SOLD BOOKS. I've have Amazon on speed dial forever. Anything that Bezos has his hands on is the apitamy of THE BEST for quality & value. Everything The foods I had delivered to me in the Board & Care room I live in is GREAT, like I chose it myself. I've been a Prime member as long as I can remember. read more

I always enjoy shopping here because of Maryam.She is amazing, very helpful, and makes the experience so much better. Employees like her are the reason I keep coming back to this store. read more

I always do my shopping at the Irvine branch, which is close to my house. I stopped by this branch on my way to my friend's house. The store is a bit small, but it still has everything you need. The store is clean and the staff is friendly. I always do my shopping at the Irvine branch, which is close to my house. I stopped by this branch on my way to my friend's house. The store is a bit small, but it still has everything you need. The store is clean and the staff is friendly. read more

Horrible, terrible store. The lady checking me out was beyond rude. I'm so glad this place is closing. They have great prices, but I will not shop anywhere where i'm treated with disrespect. Absolutely unbelievable and unacceptable. Make that sick girl go home, she snot on my tomato's and I almost lost my mind in that grocery store. NEVER AGAIN. The only reason I actually shopped here today was because I needed to make an amazon return... I sure regret that. read more

Just ok, other than the convenience of checking out, no difference than any other grocery stores

Came in for a return and decided to order a pizza. Darryl was awesome. Great customer service.

FOOD POISONING! Food safety issues!! I ate a slice of pepperoni pizza and shortly after started to feel queasy and by the end of the day I was spending some time in the bathroom. My coworker bought sushi, same thing happened to her and my other coworker bought a veggie platter to share. Once he opened it the whole office stank of putrid rotten cauliflower, the whole tray had to be tossed. With three different items causing GI issues, the health department needs to come in and evaluate this place! Stay away unless you want a good excuse for not going into work the next day. read more

I came, I saw and thought it was pretty cool. (Shrugs) Great concept; makes shopping convenient less any technical glitches. Store front - https://www.yelp.com/user_local_photos?select=2wUudACqEPEQrhwDGOY3CA&userid=O6EBodP3Fgu_n67efSKnBQ Note: You do not need to be an Amazon Prime member to shop here. You can enter without using an Amazon Prime account or palm scan. When you're done shopping; pay at the front register with a team member. After my first visit, I threw my Amazon prime credit card in my wallet and preparation for a second trip to the store. I have yet to return, but planning to soon. I learned later that I can use the Amazon app and built in QR code to enter and pay. Cool! People have mentioned that the prices here are higher than most other grocery stores but I didn't find them any higher than most stores; hit and miss. There were some well priced items and some I thought to be a bit on the steep side. Sushi - https://www.yelp.com/user_local_photos?select=L_BejMZ2ekPBKaYPJJ9Bjg&userid=O6EBodP3Fgu_n67efSKnBQ I walked around and browsed the various departments. I noticed the produce items weren't stocked for "showtime ready" but understandable if the turnover rate is slower for the "fresh" items. (i.e. - Less waste/revenue loss). It's a great concept but I wonder if the novelty of an automated/walk-in and walk-out will be able to generate enough $$ to sustain it. Grocery scanners - https://www.yelp.com/user_local_photos?select=_zBsog4WXh-tmo-KeUrZIA&userid=O6EBodP3Fgu_n67efSKnBQ Most people like their routine and technology can be a bit intimidating to some. Honestly, I was a bit overwhelmed when I first stepped foot in Amazon Fresh. It's new, it's different, I have no idea about the process and procedure... 'So, I took a minute and stood near the entrance, taking it all in. At first, I mistakenly believed it required an Amazon account to even shop here, a "members only'' model like COSTCO. I do have an Amazon Prime account but imagined the process to be more difficult than it is... I was happily mistaken. On my first visit to Amazon Fresh I just stopped by to see what all the hoopla was about. I wasn't planning on buying anything but as I headed towards the exit, I noticed a small, nifty looking, self-serve coffee machine... 'And a cup of coffee sounded good but mostly I wanted to see the gizmo in action. Photo - https://www.yelp.com/user_local_photos?select=DkPOvKpEEzpAjqqbpyc7Mw&userid=O6EBodP3Fgu_n67efSKnBQ "Show me!" (Fancy. It even ask if you want non-fat or whole milk.) The best $2, frothy latte I've ever had! Photo - https://www.yelp.com/user_local_photos?select=hgYxZMLOeNP9kgMGcdqwsQ&userid=O6EBodP3Fgu_n67efSKnBQ I've been back to the store several times and happy to report, no issues with incorrect charges. So far, so good! I have to add, I did read up on a few tips like the one that says to put back an item in the exact same spot you found it to avoid any surprises when you receive your bill. Personally, I do like the novel idea of "contactless shopping." Pop in, pop out! I just hope that enough people think the same about the idea to keep the business going. As I shopped, I saw a handful of Amazon Fresh workers fulfilling online orders. Smart idea; offer a store front for people to shop that doubles as a place to fill their own Amazon Fresh orders. It's sort've like imagining Instacart with their own grocery store chain. Did I mention that you can do Amazon returns here too? Photo - https://www.yelp.com/user_local_photos?select=LaANzVQdv6PEFEbPE9Uo_w&userid=O6EBodP3Fgu_n67efSKnBQ If you've never been to an Amazon Fresh, I recommend at least visiting one. Don't be intimidated by the newness of it all. The employees are friendly and helpful. Yes, there's a slight learning to curve to it but nothing too painful. After my first visit, I thought I wouldn't return with my curiosity satisfied. (Well, so I thought.) Make it Great! Food: 3 Ambiance: 4 Service: 5 Value: 4 read more

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I am hooked to the Breakfast Burritos and Sausage & cheese croissants. Great value and absolutely delicious. I had potatoes put aside, they were so good by themselves. Breakfast burritos thumbs up New on the breakfast menus. Open 6:30 am daily. Why do the hours on Yelp say open at 10 am please fix the hours. 10-28-24 read more

I noticed that while prices have gone up everywhere else today I came to this Amazon Fresh expecting same high prices I've seen before. I am happy to say I see a lot of lower prices almost everywhere. Wow. Comparable to Walmart. Very organized and clean. Same great customer service. Good job Amazon. read more

Amazon forced us to take a return item to this location. There is an Amazon return counter inside and Amazon locker. It's very ugly inside, lots of produce is bad, the grocery items don't make any sense (Amazon owns Whole Foods) and it looks like a discount Ralphs. We only walked around because we had to go to the Amazon counter and were shocked by how ugly everything was. Do not recommend! Regular grocery stores with real people are best. Farmers markets are even better. Not a surveillance store with robots and no interaction. Sad, disturbing, gross. 2 stars for the real employees working. Negative stars for the bad vibe, dead produce and creepy store. read more

Amazon Fresh - Grocery Near Me - Mission Viejo, California

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I liked coming here for the ability to shop, walk out, and get the receipt by email, but I think that technology was phased out. The last time I came, I just returned Amazon purchases. If I only need a few things and none of it is unique, I have no issue shipping here if I have amazon returns anyway. But it's almost always near empty and kind of eerily quiet. The people who handle the returns are nice and patient, even though I'm sure they deal with some weird stuff. read more

Extremely under stocked for a store. It's nice when the items you need are actually available. Just go somewhere else instead

I'm so disappointed that this location is closing. initially when the store opened I only went if I had discount coupon. but in the last 6 months this store has become my regular shopping place. so easy to find sale prices as they are marked on the shelf. I don't have to take the paper ad with me as with other stores. The store attendants have always been so nice and helpful, even those who are pulling items for delivery. I also enjoyed the fun of using the automated carts. wonderful to see what my total was before leaving and found it fun to just walk out. ill miss the experience of the shopping fun. Wish they would reconsider and leave the store open.... Please. read more

I went to Amazon fresh store at Mission Viejo to pick up an order I had made. They are suppose to open at 8:00 am. It is 10:15 am and there is a sign outside that says they are closed due to a team meeting. It is very inconvenient to arrive to pick up an order and they are closed. read more

This location have the worst cashiers in the morning. Some can barely speak English and are soooo slow. One time I bought a chocolate chip croissant and the woman cashier looked at it and asked me what it was. These women in the registers are very unpleasant and unprofessional. People in the bakery are not that knowledgeable and the pastries are hard. read more

Best store ever. So bummed they're closing 11/16. Always friendly personnel and convenient shopping. When you shop you can find great prices and a variety of products. Will miss the people here and the store being so convenient to where I live. read more

I love this Amazon fresh store. Well stocked with fresh fruits and meat options. Reasonable priced and friendly service

The staff at the Laguna Niguel store is always helpful and people oriented. When ask for requests to check in the back or the refrigerated section it's always done without an issue. The checkout staff is also friendly, helpful and kind. A person to be commended is Kathy, always smiling and willing to be helpful and personable. This store has high quality staff. read more

Huge thanks to Travis (the store manager) and the sweet lady in customer service! They were both so kind and went out of their way to help me. I really appreciated how patient and thoughtful they were--it honestly made my day. Their exceptional service turned what could have been a stressful situation into a smooth and positive one. Highly recommend this location! read more

A great place to shop for basic groceries. Clean and well organized this store offers walk out shopping to Amazon members. You scan the code on your phone when you enter, pick up what you need and then scan again when leaving. Fast and convenient. Billing is always accurate. read more

The staff here are very helpful and friendly. Prime members have exclusive discounts here. I like using Dash carts here so you can see all the scanned items on the cart screen and no need to wait in line at the cashier to pay. It will charge your Amazon account once you pass through the specific lane. read more

I happen to love the store. You can shop until you drop in then you don't even have to stand in line to check out because everything is all computed in the cart so you just have to scan your Amazon code. read more

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Exceptional service by Mr. John Huibregtse. The meat and fish on sale would sometimes go out of stock quickly, but he went above and beyond to assist us, either by giving us a rain check or substituting a similar item. He has assisted us on at least 3 trips. He's consistently kind, friendly and incredibly helpful. Everyone I've gone to the store with has been very impressed by him! read more

Parking is great, it's convenient being able to pay with the default card used for Amazon purchases with my phone, and the grab-and-go food prices seem pretty good. Unfortunately I had a bad experience ordering ahead. I ordered 12 pizzas in the app. It says they'll take 15-20 min but I estimated longer since I ordered 12. I piddled around the store because the app said my pizzas still weren't ready. I finally said something and evidently they didn't even start my order. I ordered pizzas at 11:08, it's 12:15 and they said 5 more minutes until they're ready. Edit to add: I got an Amazon notification later that evening saying that I needed to pay my Amazon Fresh bill before shopping again. I was very confused because I used a specific card when I checked out with the cashier, got a receipt, and was charged accordingly. Evidently, anything I picked up and looked at was going to be charged to my Amazon Prime card on file even if I put it back on the shelf exactly where I found it! I called customer service and got the pending charges removed and asked how to avoid that next time. She said that they recommend customers don't pick up an item unless they're sure they want it. So that means no changing my mind. I can't shop like that. I won't be visiting there anymore. read more

Had a great grocery shopping experience at this store. Staff were amazingly friendly and helpful. Great deals finds. Appreciate the kind customer services received. read more