Popcorn was stale. Still no recliner seats. Was suppose to be lazer. I couldn't tell the difference even though paid more for I'm not sure what. Will stick to Harkins as nice comfortable seats. I usually don't buy popcorn but geese for 5 bucks could they bother to make it fresh. Nasty! read more

Haven't been to this Theatre in a long time remember why dirty!! No ICE at soda machines floors so sticky up near concessions near sodas now sandals gross!! There is no butter for the popcorn Showed this theatre almost sold out for Inside out and no one in here - maybe 10 of us Hope movies cute Ok so just went to the bathroom it's a disaster they must really be short handed! Doors don't lock trash all over floor trash cans over full sinks all but 3 covered maintenance- I feel itchy I won't be back. read more

This place is absolutely disgusting! Spent over $100 to enjoy a movie with my family and there was over flowing trash cans everywhere, popcorn on our seats when we first walked in, unusable bathrooms, sticky floors, etc. It is hard to enjoy a movie in such mess! As a former AMC employee, this is embarrassing. read more

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This is probably the crappiest AMC on the west side. The only theatre that has recliner seats is the Dolby Digital - the rest are all the very old, very creaky-sounding, very musty smelling folding chairs. Even when you get to watch something in the Dolby Digital theatre, that theatre is poorly cared for. The seats are cracked, dirty & the theatre itself smells like it hasn't been properly cleaned in years. read more

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Normally we love AMC theaters, but this one here at Westgate in Glendale is awful: -it's 108 degrees still outside and it appears that their air is out, or they just said screw it, suffer! -it's dirty -staff are rude -here's the kicker. Two huge movie openings and they have two, two concessions workers, who of course are going as slow as humanly possible AMC, what's the deal?! read more

AMC Westgate 20 - Cinema Near Me - Glendale, Arizona

Tonight I feel that my family was robbed by AMC after being a faithful stub member since 2018. AMC denied one of my family members entrance to watch tonight's movie due to a policy that is not advertised. I was advised that my child couldn't watch the final destination with us because she was a child I had purchased 5 adult tickets and 2 children tickets and yet was denied entry. What made me cry was that I spent over $133 on just tickets and didn't get a refund the manager said I only had two options a AMC gift card or AMC tickets to alot of people a $133 isn't a lot but for a family of 8 it is. I wished they could of refunded the money so that I could treat my children to something else but that didn't happen tonight it hurts to see my children cry because we had no money to do anything else for family night. I hope no one's family gets treated like this and hope AMC sees the damage they did tonight. I have never done a bad review but tonight my family was affected in a way that I can't explain. read more

AMC Westgate 20 - Proof of children tickets purchased - Cinema Near Me - Glendale, Arizona

We booked our tickets on the AMC app which was super quick and easy. It was nice to pick your seats and they blocked off the seats on both ends for covid. There is plenty of parking in the lot and easy to find. When we walked in there was someone ready to scan my tickets on my phone. I put in an order for my free large birthday popcorn online and it was quick and easy to pickup. The movie theater itself was clean and the employees were friendly. The only thing I would change is to have recliners. That's first world problems but they just make it so much more comfortable. I'm sure we would come back if a showtime was more convenient than the AMC at Arrowhead. read more

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Came here a bit early to watch Oppenheimer. About an hour is so. Walked in to the smell of burnt popcorn & chaos. Lines were all over the place. Bathrooms are in despair and disgusting. 4 of the 6 urinals in the restroom were bagged up and out of order, trash cans were overflowing, counters were wet, paper towels were non existent. Now as far as the theater & movie experience I popped my head into the theater seating for the "70mm" showing. Did not look to be true 70mm. (Confirmed on the Oppenheimer site that the only showing was at Arizona Mills) No recliner or leather seats and also the AC was weak. Mind you this was July 23rd and about 116 degrees outside. That was the last straw. Canceled my tickets on the app and proceeded to book the same movie at a different theater. This place looks like the aftermath of Hiroshima read more

AMC Westgate 20 - Cinema Near Me - Glendale, Arizona

Came in early on a weekday with a group. We split up between kid and adult movies. Quiet. Handy self pay machines. Though I wonder how handy it is when busy as most of them were out of order. Jay was the attendant and he was super cool. Helpful kind and multi tasking in every direction. Even ran the bar area as well. The kids and I had a theater all to ourselves upstairs. It was super messy. Maybe being so quiet and slow they don't have the staff and don't worry about cleaning between shows. AMC 20 you need to update your seating and fix the broken things in the upstairs womens restroom. Will be skipping this location until then as it wasn't comfy at all. It will be a perfect spot once the seating is updated like other locations. read more

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Majority of beverages out, none available at all dirty stations! Concession stand closed before 11:00pm and no popcorn available! Water horrible tasting needs filter changing. read more

The upstairs theaters are like forgotten step children, so dirty and not well kept. Elevator is terrifying. Had to tell staff to turn off the theater light after the movie started. read more

We went to the premiere of Superman last night, which was a great movie. However the concessions were absolutely horrible. You would think management would have ensured all concessions were up and functioning properly prior to one of biggest and well anticipated movies of the summer! Waiting in line for 20 minutes , just for burnt popcorn, no ice, one side of functioning soda machines, and one restroom not in functioning order. Less than satisfactory experience! read more

Went to a matinee on my birthday. I arrived 1/2 hour early so I could get a drink and a snack for the show but ALL of the drink stations were shut down. I had been to this theater before, years ago, to watch a premiere. It was an absolute disaster inside and I reviewed it at the time but I guess AMC managed to get my review pulled. As I approached my seat today, I noticed my shoes began the sticky-floor smack. It was surprising, since drinks were unavailable. That told me that they haven't cleaned the theater in some time, which reflected some previous reviews. I think the AMC Westgate will be the theater I avoid in the future. read more

Came here tonight watch smile tonight and I am very disappointed! The theater was dirty with old trash. The wait for the concession stand was over 20 minutes. The popcorn was and tasted old. Then the whole time during the movie there were kids just talking. Showing a picture of the old popcorn some one left from a 230pm showing along with their ticket. My tickets were for the 530 pm showing read more

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Easy to book on the AMC app. I would really give that a try in the future rather than just showing up. I parked in the lot just adjacent to the theater. Not sure if I'm supposed to pay or not? The signs made it look like you pay at the meters for street parking, but I was in a lot. I had no idea really. I walk into the lobby and it seems pretty big! Very nice and decorated. From the looks of it all, it goes look pretty new. But events later would convince me that the place isn't all that new. I get into the theater and find out they're not recliners. Ugh...I hate to be uppity about it but all the other AMC theaters in the area (minus Surprise) all have recliners. Apparently this theater only has recliners in the Dolby digital rooms. So make sure to see that on the app that it lists if you'll get recliners or not. Movie was good and I made my way out. I even noticed alcohol at a bar too! As I walk to my car, I see the lot has been cordoned off and I can't get out the way I came in. I do see an exit sandwich board pointing me towards my way, but I'm confused. Maybe there was a game going on nearby? It is pretty close to the stadium. I just moved to the area so I'm really not so sure. But thankfully I could leave because I was afraid I would have to pay somehow. In the future, be weary of the parking. Being so close to a stadium, I'm sure that's why it was full to the bone and cordoned off when I left at 6:30 on a Wednesday night. I wish I could give you more info about it but it'll have to wait until my next visit. However I kind of want a recliner next time so I may have to go to a different theater. We'll see... read more

Whew, this theater needs some updates. Many broken chairs, split cushions, missing tiles. No recliners. Bathrooms need a refresh. The staff were friendly and the lobby is nice, but it was a bit strange to go to our iMAX theater 5 minutes before show time and all the lights were off. Once on, it was clear the theater hadn't been cleaned since it was last used. We will pass on coming to this location until it gets renovated. read more

The workers obviously hate their jobs. They ignore customers. First time doing pre order for food and there was a pick up sign we went too. We said excuse me to the black lady working today and fat white guy and they both IGNORED US. So we got in line and asked about pick up and she pointed over there, absolutely rude, they could've told us 10 mins ago while we were waiting at the pick up. It seemed it wasn't only us, they treated terrible but other customers as well. The black lady obviously hated taking orders and had this I hate my job face. Not coming back to this location. read more

The seats inside the theatre are NOT CLEAN. The Lack of cleanliness is disturbing. The LONG LINE just to get snacks.. It takes 30 minutes just to grab a drink and popcorn. read more

I'm a A list with AMC. It has it perks. The experience with this theater is there is always something wrong with the butter machine, food service issues or soda machine. My last visit to the theater was this Sunday. The problem this time was there was no ice in any of the machines. Things happen however it is 7 pm- the cashier could have told us as well as there could have been signs. So you have a soda without ice. The other thing that is annoying is the popcorn has been overcooked - burning smell/ taste. Because my hubby and I are AListers and this is the closest theater it's starting to become frustrating. Each time we go we tend to purchase number 1. Or chicken tenders. Each time there an issue - the chicken tenders may take 20 mins or no ice or drink machine broken. But I will say the seating is good. Various of options for showings to choose from. We go to movies often and had experiences in seeing shows in both upstairs and downstairs. Only complaint- food and drink read more

Crazy long lines to buy concessions and overly expensive drinks with no garnishes. Have to deal with parking and the craziness of Westgate too -- wouldn't recommend going out of your way for this theater read more

Always clean, great service, good eats, however the seats need to be updated. Seeing MAFIA MAMMA today.

The most disgusting theater i have ever been to. Popcorn everywhere, the movie theater barely had anyone in it yet trash EVERYWHERE. Clearly wasn't cleaned in between movies. Bathrooms were filthy, trash cans were full, paper towels everywhere. This honestly ruined the movie going experience for me. I'll be watching movies from the comfort of my own home moving forward. Terrible. read more

Terrible. It's the Friday night a movie drops, and nobody thinks to have more then 2 people at the register? 1/10. Unprofessional and took an hour for a bucket of popcorn. Harkins would never. read more

I am not surprised that this company is financially in trouble. Severely understaffed, poor product quality, facilities in disrepair. In a prime location such as this I would have expected more. If you are willing to charge for a great movie experience ensuring that customer service on all levels should be a priority. You did not meet my expectations this time and I now realize why my neighborhood movie theater experience is of great value. Why you even have a premier member line when everyone gets the same level of service is beyond me... read more

Terrible theatre. My experience was not good at this location. First of all the movie for 12:00 you would think at the least, previews begin and the movie starts after previews right?? No 15 minutes then previews begin.. whatever ok.. that's just the beginning. We get thru the 10-15 minutes of previews and I'm here to see the new Demon Slayer movie but with Japanese audio w/ English subs. Movie starts playing.. English audio.. like really?? 30 minutes in now and they screen the wrong movie.. everyone in the theater is confused as we are and people go out to tell the staff. What a hassle. In the midst of all this.. frustrated.. let's go get some popcorn and soda while we wait. Try to salvage this crappy start. Go to buy a soda.. "sorry but our soda machines are out of carbonation so we don't have anything to sell. You can purchase a bottle of water or a body armour or energy drink..." like really.. crap.. fine I'll settle for the body armour.. out of their REFRIGERATOR.. hot. Like really?! Freakin horrible.. you got two things.. you sell movie tickets and concessions. Screwing up both parts of the service. Let's talk about how their IMAX theater room has the worst seats. Time for an update guys! You have nice recliners in the standard rooms but the IMAX experience is stunted by the horrible outdated seats. Uncomfortable! Will not come back to this theatre. Such a shame too cuz it's right in one the best shopping areas too. You get one star ONLY because the movie was badass and it saved your crappy service. read more

I ordered the impossible nuggets from the concession stand, and they were awful. The cook burnt them to a crisp. How do you over cook chicken nuggets? I was so irritated that I would never purchase food from that theater again. Also, they don't have mozzarella sticks, which is blasphemous. read more

The popcorn is bad, the place is filthy, no ice for my drink. The soda is flat. I'll stick to Harkins we only came to watch coralline.

Disgustingly dirty! Theater is filthy, food station is gross and bathrooms are appalling! Ticketing machines were all broken and it was difficult to purchase a ticket. Many customers were requesting help but staff was engaged in personal conversation. We ordered several items from snack bar and cashier was so confused by simple transaction that he ended up giving us a large popcorn- still not sure why. The only good thing was was Damien - he went above and beyond to help us - even escort us to the elevator. Great job Damien. Sadly I would never ever go to this theater again and probably not even an AMC. read more

Not impressed with AMC Westgate. I expected more considering the area. Thr coffee maker is broken. The theater floor is sticky. The carpet needs to be vacuumed. There is trash in cup holders. Posters up on the walls of movies that came out in Dec-Feb that are no longer in the theaters. No Keto snack options. read more

Overall good experience..... Sound, screen and seating are good... men restroom is not cleaned and maintained properly. read more

AMC Westgate 20 - Nice movie hall - Cinema Near Me - Glendale, Arizona

Not able to enter theater early. We arrived at 11:35 for a 12:00 movie. We were rudely told they don't open until 11:45. Door was unlocked. Very rude. No recliner seats. How uncomfortable. Whole experience was not pleasant. read more

I am very upset that my daughter and I wend to see Wakanda Forever in theater 13 at 2:45 yesterday. The air conditioning was freezing cold and when I complained they told us it was broke. And couldn't be adjusted. We sat for almost 3 hours in the freezing cold and now we're sick. I want a refund or some type of compensation. This is very upsetting that they subject their patrons to this instead of closing that theater until it's fixed. Shame on the management z read more

It's so dirty here. There was trash and food everywhere in the theater. The seats also literally smell. I have never been in a Harkins theater that was even close to what it looked like here ( so go to Harkins!). Also, Harkins lets you take water in and I was told I couldn't. Hopefully they don't tell anyone anything with children who might need a certain type of water for their bottles, but who knows because they suck, so they probably would. This place is a joke. Ps- you might have to hold your head up and not feel comfortable putting it on the seats here which is totally "normal" because I didn't want to get bugs either. read more

I don't even know where to start. I always thought all movie theaters were created equal and congratulations AMC Westgate you proved me wrong. When I first arrived I couldn't see any employees. I stood around with my mobile ticket in hand for at least a minute without knowing where to go to scan it. Finally some employee yelled from far away that I need to buy a ticket and can't just walk in. I held up my phone and asked where to go. He grunted, slowly walked over to scan my ticket and then abruptly walked away without a word. He acted like I was totally inconveniencing him. It was awful customer service. This place is FILTHY. just trash and popcorn everywhere. The IMAX theater we were in clearly wasn't cleaned before the show it had trash piled in the cup holder and all over the floor. Every step I took my shoe got stuck to the ground... I don't think it's ever been moped. All I wanted to do when I got home was shower this place off of me. The concession stand is such a joke. They had only one girl working the counter while the line of 20 or so people waited to be served cold stale popcorn. I was third in line and it took me over 15 minutes to reach the counter. Then some of the soda machines were down and out of syrup. I will never be returning to this dumpster fire of a movie theater. read more

Saturday 7/1 with outside temps exceeding 110, the theatre had NO ICE in the dispensers. What kind of theatre has no ice? There was also popcorn all over the floor in the lobby and a few spilled drinks. The popcorn we got from the snack bar was cold and papery; I probably could have gotten better flavor from the cardboard box it was in. The theatre we were in didn't appear to have been cleaned in between showing as there was popcorn and wrappers still in the theatre. Needless to say I was not impressed and I will probably drive a little further to a different AMC or start going to Harkins. read more

This place sucks ASS. Oh my god I can't even go on how crappy this place is. I came here with my friend to watch a movie and we got HARASSED by one of the workers to show my ID. FOR HOLDING A DRINK?! The disrespect is NEXT LEVEL. the audacity. Band kids work here and you can tell. This place is, wack wack. Don't even bother coming here to have a good time. Harkins is where it's at. Expensive asf. That's why nobody comes here. AND TO TOP IT OFF THEY BE PLAYING BOLLYWOOD MOVIES LOUD ASF. nothing wrong with that, I just don't want to hear it. read more

AMC Westgate 20 - The workers aren't even working. YALL ARE TALKING. - Cinema Near Me - Glendale, Arizona

This is my experience. Yours may be different. After a lengthy absence from this location we came back to see The Rise of Skywalker in IMAX 3D. The actual movie presentation and seating were great. The rating is on the rest of the experience. The popcorn was burnt. It's always burnt and/or stale each time we've visited. Each time...every time. The line organization was half hazard and the concessions were frantic as usual. Since AMC went to kiosks for sodas it has never been pleasant. The hustle to get a soda in a line of undecided patrons is a true hassle. The resulting chaos of the lid and straw area, combined with the sticky floor and counters, is awful. The bathrooms almost always smell like urine when they don't smell like poo. The staffing is always low and even though this was a major movie event it was still seemed low. I think eventually they will only have staff to remove debris from the theaters as I've seen the number of staff shrink over the years with the move to kiosk drinks and tickets. Summary: if IMAX was in other theaters here I would never be back. Update: after I posted my review I checked out the others. Good lord this place has issues and I can easily see a trend. read more

I can't believe I paid IMAX pricing for this theatre. Where do I start? The seats are old school - we were packed in like sardines. The floor carpet is so old you can barely see the lettering to find your row. And don't hold the handrail while you walk up the stairs....it's super sticky. Not what you expect from a cleanliness perspective at 10a. Speaking of which, the bathrooms. Out of order toilets, no paper towels, no seat protectors, and it looks like they maybe tried cleaning the counters but forgot to wipe of the cleanser. To add insult to injury, our movie was supposed to start 30 minutes ago. Someone went out and discovered they are having projector issues. But has a single employee come in to address us? NOT AT ALL! Gross, gross, gross. I won't be returning. read more

I would give this DUMP a zero if I could. Clearly whoever is "managing" this place has zero pride in their business. Soda, popcorn, and trash all over the floor, poor customer service and almost nothing available at the concession counter. I cannot for the life of me figure out how this place is still in business. read more

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We have all been to the movies where you see someone sweeping up popcorn off the floor and perhaps wiping down the drink and butter station... Well I guess this movie theater missed that all together. Not only was the entire place a mess and my popcorn was cold and I made the mistake of going to put butter on my popcorn. YUCK two employees bent over changing huge white boxes of butter. At first I was like ok no problem... until I saw they were touching the spout with their bare hand. Similar to if you were changing a big 5 gallon water station and you placed the long spout in a new water container. COME ON!! At a minimum put on gloves and sweep the floor. I get it.... It's Westgate on a weekend, a hockey game and school is out for the holiday.. so it's busy, but you can clearly see it was a slow night so why the mess??? I'll take my date night elsewhere where my husband does not have to hear me complain about the nasty movie theater. read more

AMC Westgate 20 - Dirty floors and employees changing butter station with no gloves - Cinema Near Me - Glendale, Arizona

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