We came to AMC Westgate because they offer the reclining chairs, and you can reserve your seat online. Well, as soon as we sat down, my seat didn't work. My husband's seat just kept reclining even after he stopped pushing the buttons. There was popcorn all over in between the cushion, and everything just appeared to be old and overused. For the price they charge to see a movie nowadays, I think these seats should be cleaned and checked regularly to ensure they work properly. Oh and the drink prices at the bar were so expensive! Definitely disappointing for sure. read more

AMC Westgate 20 - Cinema Near Me - Glendale, Arizona

I've had the incredible displeasure of an interaction with one of the workers a week ago and just had to post about it. I went in to see Project Hail Mary on IMAX. While ordering food, there was one girl who was apologizing to others as it was her first day. Understandable. She took our order and was by herself so we waited for the hot food. She got backed up once the line got longer so cooking my food was put until later once the line died. When she goes to cook the food, she takes the hot dog out of the oven but drops it on the floor. Understandable as it was her first day. Then another guy comes in (the one that is trouble) by the name of Robert to help. They take their sweet time trying to get my food going and took another 5 minutes to put my food back in the oven. By then it's been 15 minutes already and I was getting impatient as the movie was starting already. Once the food finally gets to me, I asked to confirm if they gave me the right sauce. They didn't. I asked for ranch and bbq for my tenders but Robert puts in buffalo. I politely tell him that I wanted bbq and ranch. He then goes on to protect the girl after she admits getting it wrong that they're not allowed to serve 2 sauces unless they paid extra. Not knowing that information, he accuses me of stealing and gives me attitude about it, trying to protect her and antagonize me about it. I don't know, seemed like he's just trying to get in the girls pants and be an angel in front of her. I get offended and upset and also didn't back down. Once I finally get walking to my movie, he FOLLOWS me inside and when I confront him he just says "I work here and I'm going around", but why would you go into the same exact movie that I was going to if he wasn't trying to threaten me. Sus. I also don't back down and then he comes back trying to start a fight. Ruined the whole mood of the movie afterwards He must've known when my movie ended too because once I got out he was by the concession stand ready to stare me down with his other workers until I left. Robert, if you see this. Know that you are one shitty piece of work that will probably never get the girl you were being so defensive about. Do NOT interact with Robert. He will give u an attitude and has temper issues read more

This theatre had a beautiful interior when you walked in. The food ordering was not intuitive for me, but perhaps I should have paid better attention to detail. Candy had to be grabbed somewhere behind where the lines formed. The IMAX theatre room itself was evidently old, with the seats needing an upgrade. The sound and visuals for the Project Hail Mary movie were good though. read more

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I'm not one to leave reviews but I am still appalled by this experience. Last night, we went to watch the Michael Jackson movie. Every thing was okay until while we were getting our drinks, the soda machines were sticky and dirty. Once we walked into the theatre, I was in disbelief because I've never seen a theatre be this dirty! There was food left on the seat next to us. The seats are disgustingly dirty. You can visibly see they have not been cleaned. The floors looked very questionable too. I almost wanted to leave because of how uncomfortable it felt. For a theatre to be expensive and have an experience like this? This place needs serious renovations. Will not got back ever!!!!!! read more

AMC Westgate 20 - Dirty seats - Cinema Near Me - Glendale, Arizona

Went to AMC Westgate today with my daughter to see a limited run movie. This was our first time at this location and it will hopefully be our last. The place was clean but they only had 1 person working the concessions and a bog crowd coming in. The popcorn didn't feel very fresh eventhough we were there for a noon show. Lastly and probably my biggest issue is the lack of reclining seats. The seats in our theater were the old style that are fabric, don't recline and are small. We made due but for the fact we paid a LOT to see the special run movie to me it was not worth it at all. read more

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In Arizona, you are typically either a Harkins or AMC movie fan. I grew up at Harkins, so that's always been my go to. My sister and I decided to go to AMC on a Wednesday evening to see an early release of wicked part two. The tickets were $16 apiece, which I find completely outrageous. This is my first time going to this establishment. When we walked in to take a greeter was very enthusiastic and super fun. He had good vibes and gave us the cute little free swag item for seeing the wicked movie. I could not believe the prices that I saw when we were waiting in line for concessions. I have food allergies and asked the guy behind the counter What ingredients were in a particular item, and while he went out of his way to ask for the ingredients list to make sure that my concern was noted, I cannot believe the prices. This large pretzel was $17, and the large popcorn was also around the same price. I spent $45 on those two things plus $40 for the tickets. This was only for two people, that is literally insane! I had a gift card here that's why we went, but I still have to pay quite a bit out-of-pocket after the gift card was redeemed. Why is AMC so much more expensive than other movie theaters, I don't get it. Definitely will not return. read more

AMC Westgate 20 - Cinema Near Me - Glendale, Arizona

Two start because the opening of the theater and the decor inside is really nice. Love how done up it looks but don't let it fool you. They still have old theater seating and it's extremely outdated and dirty. Super uncomfortable given most theaters around have the recliners now that are leather and not cloth. Was excited to see how their snack area looked but also unimpressed once we walked up to order and there wasn't a lot of real food options. Not to mention when we ordered the chicken tenders for almost $12 it doesn't come with fries. That's all separate. The chicken tenders were mostly just overcooked breading and very dry. It's extra for any extra sauce too. And you only get four chicken tenders. Everything was overpriced IMO. Moving on to the imax theater we sat directly in the middle and it wasn't busy but the theater is extremely loud and me and my party we were with kept hoping they'd turn it down before the movie started. I've been to theaters that were loud but this was something else. I might be biased because we go to harkens a lot where we have popcorn perks and the drink cups but they offer more food options and better priced concessions plus have reclining seats. read more

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We went to go watch Demon Hunters in the lazer IMAX theater. It was extremely loud, it was 80-100 decibels. Even covering my ears, it was still way too loud. There was also someone vaping in the theater. The popcorn was burnt. It was a terrible movie going experience. After 30 minutes or so, we walked out. So going to the movies did waste over an hour of our time today. The supervisor did say he could turn down the volume, which is nice to know they're able to do that! However, it should not have been that loud to begin with. Our ears were hurting so bad, we asked if we could just get tickets to a different showing, to which they were able to accommodate! With them making it right, as soon as we told them the issue is what really made me give a higher rating! I'm so thankful for that. We love going to the movies, so this was upsetting. Hopefully we have a better experience next time! read more

This place is in desperate need of deep cleaning, renovation and projector overhaul or recalibrating. It's been a few years since I've rented a private screening here and I forgot how poor this location is. This time for Wicked was no better. The smell of burnt popcorn was throughout both floors and the theaters at the time we got there until 3 hours later after the movie. The screens upstairs are dark, in badly need of either a new bulb, recalibration and maybe just start with cleaning the dirty dusty glass covering the projection room. The movies and commercials are dim, poor contrast and very bad colors. It was tough to make out the dark scenes in the movie and previews. Toilets were actually cleaner than the rest of the place. Standing around in the foyer and upstairs by the old closed confessions, the dry food spillage, dust layers and dirt plague all the horizontal surfaces. And don't look up to the 2 huge chandeliers and air vents! read more

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I felt like I was going to get a disease in this place. The movie was great but I did not even want to eat or sit, you could visibly see the dirt on the seat. Trash and gum all over the walls. Like would it kill you to wipe something down? I came here as a last resort cause Harkins was full. Never making that mistake. Harkins is the best with their cleanliness. read more

One of the biggest Dolby Cinema in the US (comparable to AMC Burbank and Irvine Spectrum). Top choice for 3D content due to its outstanding brightness and contrast. The huge silver screen will give you the feeling of IMAX, along with it's tall 1.85:1 aspect ratio. G14 is the best seat and G13 is the second best. read more

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Very unhappy with our visit. There were holes in the ceiling in our theatre. No paper towels in the bathroom to dry your hands and only one automatic hand dryer working. The seating in the theatre....seats were dirty and arm rests were sticky. Floor was so sticky that if you tapped your feet on the floor it made a loud sound. read more

Movie 3.21.25: Haven't been to this theatre in a very long time. Purchasing tickets was a quick & easy process as you walk up to a kiosk to buy. Plenty of snack and drink options. Theatre seats are the traditional ones -they do not recline like most updates theatre's but still a good time. There were still some used napkins and yogurt containers left behind from the prior movie goers but hey, the restrooms were nice and clean! read more

I went to watch the new Mario Movie last night here and it was very disappointing. The sodas machines were super dirty and the butter dispenser were not clean either.Napinks everywhere , butter all over the counter, straws and trash all over the floor! the theater itself had this HORRIBLE smell of throw up. I could not enjoy my movie or popcorn because the smell was sooo bad. I went to ask for a refund because my brother was literally gagging from the bad smell coming in theater 8 and they told me no which was so disappointing because it's on AMC to maintain a clean place and it smelled HORRIBLE. $50 movie experience down the drain with the way they "maintain" this theater. read more

Super dated location. First, the place is incredibly understaffed. The floors are sticky and gross and covered in dirt and popcorn. The bathrooms have floors covered in piss and there are bathroom signs that don't actually lead to a bathroom. read more

Haven't been to the theater in a while it was nice to go back and see a movie on the big screen. The theater was clean l. The wait for the concession stand was long only 2 people working both lines and I missed the first few minutes of the movie as I thought they would show previews before the move started. The popcorn was stale, not sure what kind of butter they use but it was horrible tasting. read more

No one sells tickets its all a machine. There was 1 person selling food and a long line the floors were dirty the butter area was filthy and floors in front of our seats were so sticky my wife's sandals were literally stuck to them. Then the bathroom was god awful worst ive seen in my life. How was this a 70$ experience. We could have done so many other things instead of this. Your company should be ashamed of how this place is managed. read more

Dirty, filthy and broken chairs in theater. Broken sinks in restrooms. What a rundown place. Also extremely expensive drinks and snacks. Don't go here for a fun afternoon or evening movie. They don't care, so please don't keep funding them!!! read more

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On game days, you don't have to pay for the $30 parking. Go ahead and do the free app parking for 2 hours. Make sure you take picture of your license plate and then you can get 4 hours of free parking from the movie attendant. Vegans, AMC now serves Impossible nuggets. I had it with marinara sauce. It satiated my hunger. If you have AMC stubs membership, get free large popcorn refills. I sprinkled packets of Parmesan cheese and one red chili flakes to make a cheesy-spicy snack. We bought our tickets online. The theatre was small upstairs, but the seats were comfortable enough. We saw the Taylor Swift "Eras" Tour concert movie. read more

AMC Westgate 20 - Super fun to be a Swiftie! - Cinema Near Me - Glendale, Arizona

IdK about all theaters but, when I pay good money to see a movie I don't expect commercials prior to the movie. There were 15min of commercials I could see at home. read more

Dracula was terrible. Too long. Bad acting. The theatre was fine. Just a terrible movie. Don't waste your time or money.

My son and I went there to watch a movie on imax. The movie was supposed to start at 11:30 am . At 11:15 am there was no one there at all, door closed and locked, no one answered the phone. We ended up going to a harkens theater to watch the movie!!! Unfortunately I will never go to amc west gate 20 to watch a movie again!!!! read more

Popcorn was stale. Still no recliner seats. Was suppose to be lazer. I couldn't tell the difference even though paid more for I'm not sure what. Will stick to Harkins as nice comfortable seats. I usually don't buy popcorn but geese for 5 bucks could they bother to make it fresh. Nasty! read more

The bad experience started at the concession, the employee had an attitude, I asked if the size of popcorn I was getting had a free refill and he said yes however, later on I found out it did not. The popcorn was cold, when attempting to put butter, the machine was not working, I had to walk to the other side to get butter and it was barely working. However, it seems like the popcorn was flavorless, even with the butter. When attempting to get a drink, there was no ice in the machine, everything was dirty. The theater we used was musky smelling, the seats looked very dirty, the floor was very dirty. The restroom was very dirty with pee on the floor. I've heard so many bad things, but it was my first time experiencing them at this theater. It was my fault for not seeing that. It was not a reclining seat theater. I will never go again, and I will be never recommend anyone to go here. read more

Dirtiest movies theatre on earth. Bathrooms and floors haven't been cleaned in years

As a AMC investor you'd think the money that's invested into the company would go to quality seating the seats in Colorado all had nice recliners that weren't torn to crap and they didn't have these trash old standard seats. So overall this place isn't as quality as it should be and horrible customer service read more

This place is absolutely disgusting! Spent over $100 to enjoy a movie with my family and there was over flowing trash cans everywhere, popcorn on our seats when we first walked in, unusable bathrooms, sticky floors, etc. It is hard to enjoy a movie in such mess! As a former AMC employee, this is embarrassing. read more

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I don't go to movies often. My latest visit was part of a girls' day. We all purchased our tickets online to guarantee there would be enough seats together. There is a service charge when purchasing tickets online. Self-service kiosks are also available in the theater lobby for ticket purchases. Theater was clean. Seats here were comfortable. Theater was cool. We enjoyed the movie without any issues. Concessions at movies are notoriously overpriced. AMC is no exception. Only two people were working the concession counter. It took about 20 minutes for us to make it through the concession line. Coke products are sold here. Self-serve Coke Freestyle machines are at both ends of the concession counter, as are other drinks. The usual candy, popcorn, and other treat are also available. read more

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Haven't been to this Theatre in a long time remember why dirty!! No ICE at soda machines floors so sticky up near concessions near sodas now sandals gross!! There is no butter for the popcorn Showed this theatre almost sold out for Inside out and no one in here - maybe 10 of us Hope movies cute Ok so just went to the bathroom it's a disaster they must really be short handed! Doors don't lock trash all over floor trash cans over full sinks all but 3 covered maintenance- I feel itchy I won't be back. read more

Tonight I feel that my family was robbed by AMC after being a faithful stub member since 2018. AMC denied one of my family members entrance to watch tonight's movie due to a policy that is not advertised. I was advised that my child couldn't watch the final destination with us because she was a child I had purchased 5 adult tickets and 2 children tickets and yet was denied entry. What made me cry was that I spent over $133 on just tickets and didn't get a refund the manager said I only had two options a AMC gift card or AMC tickets to alot of people a $133 isn't a lot but for a family of 8 it is. I wished they could of refunded the money so that I could treat my children to something else but that didn't happen tonight it hurts to see my children cry because we had no money to do anything else for family night. I hope no one's family gets treated like this and hope AMC sees the damage they did tonight. I have never done a bad review but tonight my family was affected in a way that I can't explain. read more

AMC Westgate 20 - Proof of children tickets purchased - Cinema Near Me - Glendale, Arizona

This is probably the crappiest AMC on the west side. The only theatre that has recliner seats is the Dolby Digital - the rest are all the very old, very creaky-sounding, very musty smelling folding chairs. Even when you get to watch something in the Dolby Digital theatre, that theatre is poorly cared for. The seats are cracked, dirty & the theatre itself smells like it hasn't been properly cleaned in years. read more

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Normally we love AMC theaters, but this one here at Westgate in Glendale is awful: -it's 108 degrees still outside and it appears that their air is out, or they just said screw it, suffer! -it's dirty -staff are rude -here's the kicker. Two huge movie openings and they have two, two concessions workers, who of course are going as slow as humanly possible AMC, what's the deal?! read more

AMC Westgate 20 - Cinema Near Me - Glendale, Arizona

Came here a bit early to watch Oppenheimer. About an hour is so. Walked in to the smell of burnt popcorn & chaos. Lines were all over the place. Bathrooms are in despair and disgusting. 4 of the 6 urinals in the restroom were bagged up and out of order, trash cans were overflowing, counters were wet, paper towels were non existent. Now as far as the theater & movie experience I popped my head into the theater seating for the "70mm" showing. Did not look to be true 70mm. (Confirmed on the Oppenheimer site that the only showing was at Arizona Mills) No recliner or leather seats and also the AC was weak. Mind you this was July 23rd and about 116 degrees outside. That was the last straw. Canceled my tickets on the app and proceeded to book the same movie at a different theater. This place looks like the aftermath of Hiroshima read more

AMC Westgate 20 - Cinema Near Me - Glendale, Arizona

Majority of beverages out, none available at all dirty stations! Concession stand closed before 11:00pm and no popcorn available! Water horrible tasting needs filter changing. read more

We booked our tickets on the AMC app which was super quick and easy. It was nice to pick your seats and they blocked off the seats on both ends for covid. There is plenty of parking in the lot and easy to find. When we walked in there was someone ready to scan my tickets on my phone. I put in an order for my free large birthday popcorn online and it was quick and easy to pickup. The movie theater itself was clean and the employees were friendly. The only thing I would change is to have recliners. That's first world problems but they just make it so much more comfortable. I'm sure we would come back if a showtime was more convenient than the AMC at Arrowhead. read more

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The upstairs theaters are like forgotten step children, so dirty and not well kept. Elevator is terrifying. Had to tell staff to turn off the theater light after the movie started. read more

We went to the premiere of Superman last night, which was a great movie. However the concessions were absolutely horrible. You would think management would have ensured all concessions were up and functioning properly prior to one of biggest and well anticipated movies of the summer! Waiting in line for 20 minutes , just for burnt popcorn, no ice, one side of functioning soda machines, and one restroom not in functioning order. Less than satisfactory experience! read more

Came in early on a weekday with a group. We split up between kid and adult movies. Quiet. Handy self pay machines. Though I wonder how handy it is when busy as most of them were out of order. Jay was the attendant and he was super cool. Helpful kind and multi tasking in every direction. Even ran the bar area as well. The kids and I had a theater all to ourselves upstairs. It was super messy. Maybe being so quiet and slow they don't have the staff and don't worry about cleaning between shows. AMC 20 you need to update your seating and fix the broken things in the upstairs womens restroom. Will be skipping this location until then as it wasn't comfy at all. It will be a perfect spot once the seating is updated like other locations. read more

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The workers obviously hate their jobs. They ignore customers. First time doing pre order for food and there was a pick up sign we went too. We said excuse me to the black lady working today and fat white guy and they both IGNORED US. So we got in line and asked about pick up and she pointed over there, absolutely rude, they could've told us 10 mins ago while we were waiting at the pick up. It seemed it wasn't only us, they treated terrible but other customers as well. The black lady obviously hated taking orders and had this I hate my job face. Not coming back to this location. read more

Came here tonight watch smile tonight and I am very disappointed! The theater was dirty with old trash. The wait for the concession stand was over 20 minutes. The popcorn was and tasted old. Then the whole time during the movie there were kids just talking. Showing a picture of the old popcorn some one left from a 230pm showing along with their ticket. My tickets were for the 530 pm showing read more

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