As a busy mom trying to coordinate a big purchase for our family, this experience was honestly exhausting and incredibly disappointing. We applied for an RV loan on a Friday and received absolutely no follow-up. No acknowledgment, no update -- just silence. My husband had to call multiple times just to finally reach someone days later. When we were told what documents were needed, we sent everything within the hour, doing everything we could on our end to keep the process moving. And then... nothing again. No communication, no follow-up, no courtesy of letting us know there was even an issue. We only found out there was a "problem" with how the documents were submitted after repeatedly reaching out ourselves -- something that could have easily been communicated right away. To make matters worse, they had no problem running our credit, but couldn't provide even basic communication in return. We even sent a detailed email expressing our concerns and asking for an update -- and that was completely ignored as well. At that point, we decided to move forward with another lender who was responsive and professional, and the process was completed without issue. Because of this experience, we are now in the process of moving our existing auto loan elsewhere as well. That's how strongly this lack of communication impacted our trust. As a parent juggling a million responsibilities, I don't have time to chase down a financial institution just to get basic answers. I would not recommend if you value your time, communication, or peace of mind. read more

Finished paying my auto loan here was super easy process definitely would do it again thank you.

I called them to ask about my account. Left me on hold for over 15 minutes then hung up on me, all you have to do is pick up the phone people, not that hard. read more

This place needs a lot of help with customer service. I went in to talk about a loan. 3 people in the branch sat for 20 minutes. Then another staff walked in sat another 5 minutes. After waiting 25 minutes the lady said sorry for the wait. I said did I really have a choice? I asked her to help me make the payment on the app but the app kept erroring out. She told me it must be my connection. Then when I asked about my loan they told me they could do the payment on the spot for no cost but if I used my debit card for another bank it would be a $8 charge. I asked again about the app and she told me to call customer service. When it was said and done it took me 35 minutes to make a payment and be told to call customer service. I will be moving my loan where I can get customer service ! This place is a joke. read more

Awful. Management and tellers are rude and condescending and will refuse service for something that corporate would do in a without second guessing. Will also not provide and good reason for refusal other than "because we said so." Tried to pay off an auto loan and they wouldn't accept the check and let me pay off the loan. Would never recommend this to anybody. read more

I became a client once I received a car loan through America First Credit Union. The Sparks branch has a very inviting vibe to it - it is clean and well lit. The service from the staff is top notch. Chris and Bailey are awesome! While I am in the process of getting my loan paid off, I opened a checking account with them. They will continue to have me as a client for the long haul. Thank you Chris and Bailey! You guys rock! read more

They were arrogant with me. America First Credit Union mailed us an invitation to their Grand Opening. We researched them, and thoroughly read their website. I went to open a new savings account only. I told the clerk that I did not want a credit card and I did not want to open up a loan. I presented my picture US Department of Defense military id DD Form 2765 which has on it my date of birth, my signature and my rank. I also presented original identification with my address on it, as well as my original Social Security card and my picture US Department of Veterans Affairs Health id that has on it that I am a military Service-connected disabled Veteran. They accepted everything. Savings or checking account activity, including opening one, is not reported to any credit bureau. Then I was told America First Credit Union had to run my credit aka do a hard credit inquiry to open up only a savings account. A hard credit inquiry is part of the "new credit" category of the FICO scoring model and has an adverse effect on your credit score. Beware, for no where on their web site or their advertising invitation did it disclose they would do a hard credit inquiry to open a savings account only. I asked why. They said to verify no fraud. According to Experian, one of the three main credit bureaus, banks and credit unions don't check your credit score when opening these savings or checking accounts. They instead run a ChexSystems report. ChexSystems or a soft credit inquiry is what legitimate financial institutions use to verify no fraud. ChexSystems report or a soft credit inquiry has no direct impact on your credit score, while a hard credit inquiry has an adverse effect on your credit score. A hard credit inquiry is NOT what legitimate financial institutions do to only open up a savings account. I expressed my displeasure at their failure to disclose upfront at their website and in their advertising their abnormal practice of doing a hard credit inquiry of a customer for a customer to open up only a savings account. Took my business elsewhere. Did I mention they are arrogant? Why does this business have so many of their negative reviews removed? read more

America First Credit Union - I DON'T recommend. - Banks & Credit Unions Near Me - Sparks, Nevada

Today I checked out our new American First Credit Union in Sparks at the Legends. Beautiful building inside and out. The staff was so friendly and helpful. I received a post card about opening a checking/savings account, they would match my deposit up to 1 hundred dollars. So, I came in with my hundred bucks and walked out with 2 hundred dollars in a checking account. Great way to make a hundred dollars. You do have to keep the account open for 6 months, no problem for me. Thank you, Mandy, for making the opening checking/savings account so EASY. read more

America First Credit Union - Sign outside - Banks & Credit Unions Near Me - Sparks, Nevada

Branch manager Debbie Martin is who I recommend! First of all, this is a brand new location and is clean and fresh. The ambiance is wonderful, but the service is much better. I have been struggling for months, quite literally, to get a payoff for a car loan we have with americas first for my sons car. Accident. Yuck. I have made so many calls to the phone line to no avail, but was driving the other day and saw the branch in sparks. Yay me!! I stopped in, and Debbie was at a counter. Due to the time and frustration already given to this issue, I summarized the problem and said it most likely required a Branch Manager. She very politely said she would assist me, and called no attention to her title. She was kind and compassionate from the moment I stepped to the counter, empathizing with me about this long standing issue. She spent almost an hour with me and on the phone taking this issue on herself to personally complete for me. Some might say this is her job, but no.....I spoke with many others who looked at it that way and when I hung up it was "move to the next". Debbie followed up with me and my claims representative via email for the remainder of the week, until the papers had arrived and the claim was finalized. We ran into a few more snags this week, but she stayed the course and handled them all. I cannot express how much I am impressed by her customer service and compassion. This single incident has driven me to get an account there outside of my car loan. This is the banking expert I want when I place my money. Banks forget, we don't bank with you because of your lackluster percentage of return on our savings. No, we bank with you because of the relationships and care we receive when we need help and come to do business. Thank you so much Debbie!! read more

America First Credit Union - Banks & Credit Unions Near Me - Sparks, Nevada

America worst! Within the 3 months of having this loan i have had to change my login info everytime as this website seems to forget my saved password and login everytime. Weve tried making payments that dont go through. They will not allow me to appoint a financial representative( accountant) to have access to my loan to make payments or manage my loan, which is ILLEGAL!!!!! The Americafirst.com website does not have a phone # listed and is extremely hard to find (actually easier to just google it. Very concerning. I suggest not doing business with Americas Worst credit union. They will destroy your credit read more

First let me state that the employees I interacted with were pleasant. Unfortunately, the staff at the call center are inefficient and sadly lack training. Management should also take a refresher course in customer service. read more

10/10 do NOT recommend. Tellers are rude. on too if that, they refused to take a payment on my husbands car loan because I didn't know the last 4 of the account number, despite having his social and all other pertinent demographic information. I've never had to jump through so many hoops to GIVE a bank my money. Moral of the story, go to a bank that wants your business, is kind to their customers, and has some desire to create a positive customer experience. read more

I walked in and was greeted as expected. I proceed to pay on my husbands account , which I have done for 9 months without any problems!! Today I was told I was unable to pay on his account with his card ?? This is ridiculous and frustrating!! If were to do it online it's no problem!! What a shame custome service used to be the number one priority!! I will never go in to pay my husband bill again in the Branch or do any business with this bank !! Customer service being of little or no service here!! Look at all your options before choosing this Credit Union !!! I wouldn't recommend to anyone:( read more