I hired Trend Carpet & Tile in August 2022 to refinish approximately 3,000 square feet of Brazilian…read moreCherry ¾" hardwood floors in our Naperville home. The company's name should have been our first red flag--"Trend Carpet & Tile" doesn't even mention hardwood floors, which isn't their specialty. My advice: look elsewhere. We worked with Sarah, the daughter of the owner, who lives in our neighborhood. She was not helpful when I first reached out with concerns. She told me their floors had a one-year warranty and there was nothing they could do. I then asked her to involve the flooring product company to inspect the floors, and invited her to come see the issue in person, as she had only seen photos. She never followed through. I suggested that the product they used might be defective, as the problems had worsened over the last year, but no action was taken. To make matters worse, we began noticing issues just 90 days after installation similar to what we see now. The installer, Andrew, dismissed our concerns and claimed it was normal. However, the problems continued to get worse. Sarah from Trend blamed our household for using a Roomba, having pets, and having children, all of which she claimed caused the issues. I told her that whatever products they used weren't durable enough for a typical household if that is what did the damage. She even went as far as blaming our use of Bona Floor Cleaner, which is non-toxic and widely recommended product with no complaints that I could find showing it damaged floors. Trend Carpet & Tile never specified the duration of their warranty or provided guidance on what floor cleaners to use or avoid. I never expected to need a floor refinishing just two years after installation! The photos clearly show that 30-40% of the floors look like now. They have large greyish/white patches where the finish has failed or warn off prematurely. These issues are not caused by a Roomba or cleaning products, but by a faulty product that Trend Carpet & Tile isn't want to stand behind. The VP of the company, Sara, was rude and only friendly when there was a sale to be made or a check to be collected. She seemed more focused on attracting new customers than resolving issues with existing ones. Despite their website "Customer Satisfaction statement" they did nothing to make things right with us. Buyer beware!!

I have been using Paul and his team for years. They are reasonably priced but more importantly…read moretheir service is Great. Paul is very personable.

The most professional hardwood crew we have ever used. Tom is passionate about hardwood flooring…read moreand his team was amazing. Worth every penny!

Fantastic job and excellent communication. Everything turned out amazing. Tom and his staff were…read moregreat and took the time to explain everything and discuss options.

As a property owner I've worked with mumtaz he is friendly and know his carpet business and is good…read morein picking the rigth colors and style to use in all my new development projects. He goes above and beyond when it comes to communication, The installers are courteous, efficient, and do excellent work. I highly recommend mumtaz carpet, you will not regret, thanks mumtaz golden knots carpet for doing excellent job

We have used them to clean our rugs several times and they always come back like new. They also did…read morea beautiful repair on on of our rugs. You can't even find where the dog chowed a hole!

Neal and his team did an amazing job on our kitchen floor and cannot wait to get the rest of our…read morefloors done! Neal kept me updated on everything, his team was amazing and efficient, respectful and took great care of everything, and their workmanship is fantastic. Highly recommend and cannot wait until they do the rest of the house!

In the need to refinish hardwood floors for house sale, a VERY TIME-CRUNCHED JOB, a friend referred…read moreme to Neal Sherman.I called and left my number. Mr. Sherman got in contact with me immediately and showed up within a day to give me a feee estimate. He did the work beautifully, clearly explained the time needed and time needed for the floor to cure or set between each coat. After sanding, a dye stain of deep red was still visible in some cracks between boards in the eating area of the kitchen. He had warned me the stain might not be completely removed in the sanding. As we looked at it and I decided I wanted the two by three feet expanse removed and replaced, I felt no pressure either way from Mr. Sherman. I asked if he could do it and if he could get it done in the time frame. He said yes. AND THAT IS JUST WHAT HE DID! His original bid was the best and the added expense of the patch with new hardwood was minimal. He is courteous and went out of his way to meet the needs of this job from start to finish.

We had two of our bathroom floors replaced by Terrace Flooring in late December 2025. The owner,…read moreMartin, is not only very friendly but super knowledgeable and helpful. When our budget didn't allow the tile floor of our choice, he suggested an alternative, which turned out to be a better choice. Martin's crew were fantastic as well. They were punctual, polite and hardworking. They arrived on time and finished the work in much shorter time than expected. The flooring material we chose was CoreTec - it's is so beautiful and we couldn't be happier! It looks like natural material but unlike the real thing, they are not cold, so we can walk barefoot no problem, even in the dead of winter like right now! I highly recommend Terrace Floor Covering and CoreTec tiles (their website has a cool tool to see how the floor would look in your home and it was spot on!)

Great family-owned business with integrity. I stopped by earlier this week because I had a very…read morespecific need for flooring. Denise was extremely helpful, offering different options and helping me brainstorm ideas for my project. She and the owners went out of thier way to call different suppliers and check stock. Ultimately, they were upfront with me about the options that they had available, and gave me good advice on where I could complete my project for a better price. I will absolutely use this company in the future.

Nex flooring did an amazing job refinishing our wood floors. Their attention to detail and quality…read moreof work is incredible. My floors were in dire need of refinishing after 17 years and now they look like new. Mike and Bill are patient and take the time to explain everything including how to care for the floors properly (I was doing everything wrong before). We stayed in our house while the work was done too. It was a logistics challenge with dogs but it can be done. I would highly recommend Nex Flooring to anyone in need of this service.

Michael charged me $20,000 for engineered floors in my condo plus a kitchen floor. In the process…read morehe accidentally burned six planks with paint remover and acknowledged it was his fault and said he would repair the floor Michael made several appointments with me but cancelled at least six. I have not heard from his again, he has just walked away.

Chris and his team did a big job for us: hard flooring install and also refinish on existing…read morehardwood. One of the best trade experiences I have had to date. Prompt and clear communication, excellent craftsmanship and fair pricing. Chris makes every discussion very easy. These guys did an excellent job and would recommend them to anyone.

Chris and team did an amazing job with refinishing my wood floors!! Very professional, prompt, easy…read morecommunication. The end result is gorgeous. Absolutely perfect. Highly recommend.

Cobalt Flooring recently completed my kitchen backsplash, and I couldn't be happier with how it…read moreturned out. The craftsmanship is flawless, every detail was done with precision, and the finished product completely transformed my kitchen. It looks even better than I imagined! Dave was wonderful to work with. He took the time to help me with every selection, answered all of my questions, and made the entire process easy and stress-free. I never felt rushed, and his attention to detail and commitment to making sure everything was just right really stood out. The entire team was professional, knowledgeable, punctual, and took great pride in their work. They kept everything clean, communicated throughout the project, and made sure every detail was perfect before they finished. I am beyond thrilled with the results and can't stop admiring my new kitchen every time I walk into the room. If you're looking for a company that truly cares about quality, craftsmanship, and customer satisfaction, Cobalt Flooring is the one to call. If I could give them 10 stars, I absolutely would!

I wish could have given any thing below the one star rating to this company because of its highly…read moreunprofessional, deceptive, arrogant, threatening and biased service. We were shown samples of Mohawk carpet at our house and we chose "Homefront 3" (the highest quality) but we were deceived and forced to accept an inferior quality but same color carpet to be installed. We also asked them verbally and in writing many times to bring the same samples shown to us before at our house along with the carpet we chose to be installed first before the installation so that we can match what we chose and we would be getting, but this highly rude owner (David Simon) of this company not only refused to do so as per agreement but also compelled us to come to his showroom again and see the sample and the carpet there which made no sense because he could have shown us any thing to there which did not mean that we would be getting the same carpet we chose to be installed at hour house. But having no choice and paying half money in advance in cash (he preferred to be paid by cash) we went to his showroom and he showed a small (about 8X10 feet) piece of carpet of the same color with no manufacturer's specification on it which seemed lesser in thickness and quality, so we refused to accept it. At that point he started yelling at us and he was very disrespectful with my wife. When we demanded our money back, not only he refused to do so but also challenged us to do whatever we can. We left his showroom with disappointment and regret why we chose to do business with this company. Having no choice again, we decided to accept the inferior quality carpet he was trying to sell. So, my wife called him to agree with him, but at this point he was more ruder and dictatorial and said that he does not trust us (we are senior citizens) and if we have to install the carpet I do not know when it would be installed but if we agree to do so. you have to pay the remaining half money in advance in cash. This was another violation of the sales agreement (by way the the sales agreement this company wrote for us without our consent has no terms and conditions on it in case either party defaults or want to cancel or to seek amendment in it). We felt like a hostage at this point and kept thinking what to do to get out of this enforced mess on it. Finally we requested an attorney from a church to seek help. This attorney is a nice man but very old and retired an we did not know his license was inactive and not able to take this company to court. He was of no help and for some reasons spoke in favor of this mighty company and told us to avoid being sued by this company. Now it is more than two months this company is not only holding our money illegally but demanding more money and threatening to sue us because he knows it is going to cost us more to go to court, and when as matter of fact neither this company ever delivered and installed the carpet we chose at our house nor even followed the flawed sales agreement it wrote for us. For some reasons there are many reviews in favor of this company but please read the reviews of a few victims of this company specially when it comes the review Ms. Nancy S. She faced the same what are being made to suffer.