Best shop in san Jose hands down. Been here 3 times in a week and bossman helps menout everytime …read more I paid for a light n ballast first visit. And he's been hooking It up ever since. Trade my old ballast fot one thar didn't work at my house frre of charge. These my FoLKS!! THEY TREAT YOU LIKE FAMILY!!

Best prices in town!!! Great nutrient selections... what more can you ask for? Five starsread more

I've never had a poor customer service experience at any Outdoor Supply Hardware store, including…read morethe E. Capitol Expy location. Always very professional and friendly associates there, which I appreciate.

IMHO Again, I was…read morelured into the store for the advertised 20% Senior discount on this particular Wednesday. I don't pay full price unless I can't do without! I specifically came for some zinnia flower seeds, and they had a great selection of Renee's Garden seeds. I picked up 5 packets and then headed out into the garden section to see what else might pique my interest. I saw some colorful plastic and durable pots in various sizes. I couldn't figure out the gallon sizes of the pots even when looking at the price labels. Instead of gallon sizes, it gave inch measurements. Oh well, I guess I'll have to eyeball it. At the register I reminded the cashier about my senior discount, and he asked for my phone number. None of the numbers worked (even though they have in the past), so we resorted to using my husband's number. The store was festively decorated for Christmas, and I might come back for some cute lawn decorations, when they are discounted after the holidays! LOL Can't wait to sow my zinnia seeds for next year's summer blooms!

What a gem of a hardware store! Very friendly and helpful customer service. They had exactly what…read morewe needed and even met us behind the store to directly load the 100 pounds of cement we needed. Since 1983!

I called ahead this morning to confirm they had a specific concrete mix in stock. They assured me…read morethey had 60 lb bags. I drove over specifically to support a small business, only to be told by the store manager that they actually had zero stock until Monday. Mistakes happen, but the manager's attitude was completely unacceptable. He wasn't apologetic at all, ignored me mid-conversation, and just started helping someone else. A larger store would have at least tried to solve the problem or offer a solution. I won't be coming back.

Probably the best and most wonderful Ace hardware in the Southbay! I was looking for a specific…read morebattery and they magically had them at this location. The staff was kind and accommodating, frequently checking in to offer help/assistance. This location has a rows and rows of beautiful plants and flowers to choose from and ample parking!

They live up to their tagline of "Ace is the place for the helpful hardware store." Everyone here…read morehas been so friendly and helpful. I love that there's teenagers all the way to retired men who are handy and knowledgeable. I'd prefer coming here over Home Depot any day because it has that small town feel.

To Whom It May Concern,…read more I am writing to formally request an immediate escalation and a call from the district manager responsible for the Lowe's Brokaw store regarding an ongoing, unresolved kitchen project and three mis‑scoped appliances. After a flood in our home, we began a kitchen project with the Brokaw store. From the start, the experience has been extremely frustrating. There were incorrect measurements, incorrect scoping, delayed installation, and months later our kitchen is still not completed. Despite our repeated attempts to move the project forward, we have not received timely, coordinated support. In addition, three appliances were incorrectly scoped and sold to us as part of this project. We have tried several times to return these appliances through the store, but we have been repeatedly given conflicting information and "the runaround." No one at the store is willing to take ownership of resolving the situation or clearly explain the path forward.

I don't usually leave reviews, but I had a disappointing experience at Lowes on Brokaw…read more An employee named Jarvis was unprofessional and unhelpful when I asked for assistance locating an item. Instead of offering help she simply looked at me and directed another employee to assist me, despite appearing to be available at the time. As a customer expect courteous and attentive service, and unfortunately, this interaction fell short of that expectation. I hope management addresses this issue and reinforces the importance of providing helpful and respectful customer service.

Helpful friendly staff, came in to purchase a hose reel asked for assistance because item was on…read morethe top shelf didn't catch the gentleman's name I'm assuming he was the manager on duty but he offered me a water as he got my item off the shelf all in all very pleasant experience, thank you again kind sir

I was shopping at this location on Sunday, March 15, 2026 around 3 PM. I was looking for a steamer…read more I approached the manager and she was already busy with another customer and she politely helped the customer and helped me at the same time. Her name was Casey. Very well polished uniform was neat. Her store was very organized and clean, and she was very approachable and professional. I can't say enough of how great she was. I just got nothing but great energy from her. As I said, she was helping numerous customers out and did it with ease.. They had a great selection of numerous products and the value and prices were reasonable.

Prices are higher than your local HD or Lowe's but honestly you're paying for quality…read more We bought plenty of fruit trees from this business since 2002 and all of them till this day are bearing fruit non stop every season and the fruit trees have given us zero issues. I do wish they had an online inventory

Nice nursery with some helpful folks! I always love browsing their selection even though pricing is…read more10-15% higher. The hardware side is not it though. High prices than other hardware stores and will not price match. Better off at Lowe's etc for the hardware and tools.

Went in for a return and Andrew helped me out. His customer service was excellent from start to…read morefinish. He was very friendly, professional, and made the whole process smooth and stress-free. You can really tell he values his customers and takes the time to communicate clearly and respectfully. It's always refreshing to come across someone with such a positive attitude and great work ethic. Really appreciated the help thank you, Andrew!

Since buying my home, Home Depot has been one of my favorite go-to stores for all my home…read moreimprovement needs. So, I was extremely disappointed today when I placed a mixed order--half pickup, half delivery--and the app failed. When I arrived to pick it up, the check-in button didn't work, so I had to call Customer Service to assist notify the staff. (Also letting them know about the bug on the mobile app) Once the staff member finally brought out my order, she treated me with complete dismissiveness; letting me know that she didn't receive any notifications. When I explained the app glitch--as if my half hour waiting in the car was some cosmic insult. Customer Service, thankfully, was fantastic--kind and responsive--so it's a shame the store experience was so dismal. I hope you fix this before your reputation--like your app--completely crashes. Why 2 stars instead of 1? Well, the customer service associate was exceptionally attentive, professional, and most importantly she did her job time 10. There's room for improvement Home Improvement.