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    The Home Depot

    2.9 (283 reviews)
    Open 6:00 am - 10:00 pm
    Updated over 3 months ago

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    Home Depot Supervisor Guri
    Bino B.

    I've been here in our Home Depot Santa Clara so many times I don't have any complaint until today. Their manager Guri does not accept my return of Hand Auger, it's within 30 days & I have receipt. I told him that when I bought it, it had a rust in cable already and already been used. He argued that I've already use it. I told him no I don't and explained to me regarding the chemicals when return use, I told him that is why I'm returning it because it was use already. For 10 minutes I explained my side, I even told him I'm okay just to exchange it with a new one without a rust but he don't want to accept it. I asked for supervisor and the guy with a turban is the supervisor his name is Gurie. I'm not a racist but this type of person ruins the very essence of America's customer service. They implode their hardheadedness even you are ALL right in ALL aspects and followed all the rules and regulations set by Home Depot. America is changing!

    7/23/24 FYI
    Lee D.

    Quality/Quantity - Just needed one thing, easy in and out. And they had it instock. Okay, came back the second day, and again easy in and out. Had a few things I needed. Easy to find, self check-out. Atmosphere - Consistent. Service - N/A, self-service, so great. Grabbed my own product and self checked out. In and out in 5 minutes to make my 2pm appointment. Price - $60; typically a low price leader, but the product I bought today I think the manufacturer has a price control on it. Almost the same price everywhere else. But HD (and Costco) has one of the best return policies, so if there are issues, it is easy for an exchange or return. Thank you. Owner Comment - Congrats on your success since 1978, now with 2335+ (since 2024) locations and growing. Ranked #5 (in 2020) on the Fortune 500.

    They also don't have places for all the kids the build. It's honestly unreal how unorganized it is.
    Alexis R.

    They simply need to do improve their DIY days. We've done this activity for years and I've never heard of having a line this long to pick up the kits. They should have more people out here.

    Cleaning supplies
    Annabelle R.

    Picked up a couple necessities from this Home Depot on a Monday afternoon, food grade diatomaceous earth (a pet-friendly product I can use around the house), and a new broom and dustpan set. Everything went smoothly, a friendly employee even helped me grab merchandise I couldn't reach higher up on the display rack, even though he seemed busy with another task as I caught him walking down the aisle. I've come here in the past for various items including tools, area rugs, and fly traps, and have had mostly positive experiences, the supplies I need in stock, employees responsive when assistance is requested, and self-checkout quick and easy. Of course every so often, there's a shortage of staff when I need help finding a specific item, but it's rare. I didn't run into any problems during my recent visit, and overall I'm satisfied with the service as well as the availability and quality of products at this store.

    Dogs ok
    Michelle M.

    Did a pick up order here for tiles. Ordered online. The tiles were chipped on the sides on 4 of the 10 that I ordered. They weren't even in a box. I can't put up tile that's chipped on the sides in a bathroom. The guy said I can go to the aisle and replace them with non chipped ones. Isn't that what they should've done in the first place? Instead of me going to the aisle. What's the point of me ordering online to come and pick it up if they have me go to the aisle anyway to pick up the tiles myself. Otherwise inside feels like your standard Home Depot.

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    Page 1 of 8

    Ask the Community - The Home Depot

    Review Highlights - The Home Depot

    Our kitchen remodel is complete and Hema still manages to help with minor issues, escalations, and questions.

    Mentioned in 5 reviews

    Read more highlights

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    Homewise Appliance

    Homewise Appliance

    4.1(2.4k reviews)
    4.1 miWillow Glen
    $$
    Women-owned & operated
    Beat or match prices

    from the very beginning and working with Lilian Tu we were treated very professionally and she…read morehandled all our crazy delivery challenges with poise and support. The Stove top arrived on time and although we had an issue in installing the Viking system my contractor corrected the errors and Lilian took care of my added cost. Without me asking We then had a washer dryer delivered and with the pedestal it was 1/2 inch to high. Lilian and her install team were on it. The two young men who installed the units were professional and well trained. Can Do attitude and cleaned up the area as if they were never there. Highly recommend this team at Homewise

    Terrible experience from start to UN-finished since our order resulted in a cancellation for a new…read moreKitchenaid side by side refrigerator effective today 6/30/26 (44 painful days after our original purchase). It was our 1st time at the store and NO one approached us despite multiple people at their desk with no customers. In fact- I had to walk over to ask a rep for assistance (is no one here motivated to sell units/increase their #'s??)! I will keep his name anonymous for the review, but mgmt certainly knows who our rep was. We made the purchase back on 5/17/26 (paid in full) and were told we would be contacted during the week to schedule the delivery. I waited 8 business days 5/28/26 to be contacted which no one did, so I decided to reach out to the sales rep and left a voicemail since he did not answer. I also sent an email just to have the communication documented. At NO point during the sales transaction were we informed that the fridge was NOT in stock or on backorder. 5/29/26 Rep sends me a text that the fridge in en route to the warehouse for 6/10/26 arrival. Of course I hear nothing on 6/10/26 so I reach out to check on the status only to be informed it's still on backorder until 6/29/26! They did offer a $200 credit due to the delay which we appreciated- but then the recurring theme of NO proactive contact to customers as today is 6/30/26, and again I had to reach out for status of our fridge. This time the rep said, "Unfortunately, the Kitchen Aid is not coming in. We can cancel and refund you if you like.". And that is exactly what we decided to do as we have zero intention to purchase from Homewise Appliance nor could we recommend in good faith that you will receive good service based on the terrible experience/ordeal we had to go through. We just wanted a good working fridge by the end of May when big box stores like Lowes had the same exact model in stock with next day delivery! 44 days after our initial purchase and we just placed our order with Costco.com which we probably should have done in the first place. Don't believe the hype with their commercials as that was far from what we experienced...

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    Infinite Appliance - Easy to smile when you have Infinite Service

    Infinite Appliance

    4.9(511 reviews)
    5.7 miFairgrounds
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    The team was so wonderful from start to finish. We were welcomed in quickly to review their…read moreselection of large home appliances, and immediately found a washer dryer set we had been looking for around town (both in great condition!). We added a delivery, which came with a free installation and old appliance removal for the following weekend. Then, we were surprised to learn from the team that we were upgraded to a newer models of the dryer because the one we selected was dented. A nearly brand new washer dryer set for a great price and value! We really appreciate the transparency, care and reliability that Infinite Appliance offers. We've share with friends and family and will definitely come back again in the future!

    I urgently needed to replace my washer and dryer. I visited the store on Friday. Rafael, a very…read moreresourceful and kind employee, helped me select the right appliances. He not only offered a competitive price but also scheduled the delivery. Despite some unexpected issues on the delivery day, Rafael went above and beyond to ensure that the correct equipment was delivered. He even scheduled a delivery on Sunday, even though their team doesn't typically deliver on Sundays. He was in touch throughout the process.

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    The Home Depot - gardening - Updated September 2026

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