To Whom It May Concern, I am writing to formally request an immediate escalation and a call from the district manager responsible for the Lowe's Brokaw store regarding an ongoing, unresolved kitchen project and three mis‑scoped appliances. After a flood in our home, we began a kitchen project with the Brokaw store. From the start, the experience has been extremely frustrating. There were incorrect measurements, incorrect scoping, delayed installation, and months later our kitchen is still not completed. Despite our repeated attempts to move the project forward, we have not received timely, coordinated support. In addition, three appliances were incorrectly scoped and sold to us as part of this project. We have tried several times to return these appliances through the store, but we have been repeatedly given conflicting information and "the runaround." No one at the store is willing to take ownership of resolving the situation or clearly explain the path forward. read more

I don't usually leave reviews, but I had a disappointing experience at Lowes on Brokaw An employee named Jarvis was unprofessional and unhelpful when I asked for assistance locating an item. Instead of offering help she simply looked at me and directed another employee to assist me, despite appearing to be available at the time. As a customer expect courteous and attentive service, and unfortunately, this interaction fell short of that expectation. I hope management addresses this issue and reinforces the importance of providing helpful and respectful customer service. read more

Customer service is one of the qualities I value the most about a business. I have always experienced exception service at this Lowe's. Whenever we've come in to look for something, I have had no problem finding an employee to help me. They are very willing to walk you through this huge warehouse to find exactly what you're looking for and are knowledgeable to recommend solutions if you are not sure what you need. Shout out to Oscar for going above and beyond today! I came in for something that was supposed to not be available, but he went out his way to procure one for me! Thank you so much!!!!! Love how much stuff they have at this store as well. Besides the usual that you expect at a hardware store, they literally have everything else! Flowers, decor, dog beds, puzzles! Pro-tip: you can use the app to look up what you need and see which aisle it's in! read more

Lowe's Home Improvement - Tis the season! - Hardware Stores Near Me - San Jose, California

Surprised to see employees helping out customers which wasn't the case a few years ago. Usually you see them chit -chat among themselves and I was help without asking, but needed to buy some adhesive materials and politely directed me where it was at. Wasn't too crowded on a Sunday morning and able to buy car wax and glass cleaner and they even have a self-service automated key machine from house keys to car/FOB cheaper than at a dealership usually cost an arm and a leg or two. Ample parking located in secluded business complex. read more

See all

Wow my husband and I were in the store checkout line with a girl named Lyric, or Lyrica, and she had a RBF and didn't even greet us. She rang us up and my husband was just trying to be friendly and she was rude, acting like she didn't want her job. Maybe she shouldn't have her job. There are plenty of friendly faces who would take her spot any day. We thanked her and she just stood back and ignored us and didn't respond at all. Come on whoever hires at Lowe's is no better than Lyric. They need a lesson in first and last impressions. So disgusting. I hope you lose your job Lyric!!!! You should be at home hiding from the public. read more

Everything, from placing an order, to delivery, to dealing with young inexperienced and indifferent staff, the list goes on.

Went to Lowe's to look for rope. I really like their selection of both poly-synthetic and natural rope. Getting the rope I needed was simple. They have bundles or cut-to-length methods. It was good value - I got my 50 feet of rope for a quest I am doing for a good price. Service at the checkout was very nice. read more

See all

There are barely any employees in this store, and we waited over an hour for someone to cut a small length of vinyl flooring for us that the website said was in stock. It wasn't on the rolls, and there was no flooring dept. employee on duty. We went to customer service twice, and they said they would get someone. When they finally did, the person said they didn't have the flooring but would check to see if it might be still be in receiving. He disappeared, and much later two other employees wheeled out a roll of green Astroturf (not what we asked for). The whole experience has been a waste of time. Not blaming the individual employees, but the store is not even close to adequately staffed for a weekday morning. read more

Asked for Mosquito dunks, and they had them, knew where they were. Kind and prompt, said goodbye when I left the store. May sound basic, but it was so welcome and refreshing. read more

Came here looking to buy a pressure washer after doing some research on line I found Lowe's had the brand and best price "even better than that huge online market place, yes that one. ;-)" The inside is very organized and I found the employees were very helpful. "Great customer service" This location is located about 12 miles from my house but was definitely worth the drive. read more

See all

Worker giving wrong information just to get me off their back. Came here looking for moving boxes. I saw medium boxes on display so I asked a worker if there are small ones. Worker just said "this is all we have." I was confused thinking they sold out of small, extra large, boxes? So I bought a bunch of medium boxes. Well, I visited again and isle 5 had all different size boxes and MANY. Please, why is it so hard for people to just say they don't know something instead of providing the wrong information. Still a nice and clean store. Just don't interact with the workers if you don't have to. read more

I appreciate Lowe's Home Improvement since it's close to my neighborhood! I find that the customer service is better than the "other" brand store. It's better organized or just the signage to find things are good. They have a good selection to choose from. The returns are pretty easy as long as you have your receipt. read more

See all

Do NOT purchase ARTIFICIAL TURF from Lowe's. It will never arrive. Your contractor will be sitting waiting for a date when they can install it you'll be upset. They'll change the delivery date over and over and over hang onto your money until you actually cancel the product due to never being delivered and be so dissatisfied you'll never want to shop there again. If you call and ask to speak to the supervisor or manager, they will never call you back. You'll have to call the corporate office and they won't care either. I'll never shop here again. They're terrible.. the GM will even hang up on you without even saying hello without even speaking with you because they're all a bunch of pansies that don't know how to give customer service.. I do have to say the day-to-day employees inside the store are nice, but after you purchase something, the sales people nor the management care. I would give zero stars, but when is the lowest you can rate a business. read more

I purchased a bathroom vanity with Lowe's gift cards and a credit card. The item arrived damaged, so I returned it. My credit card was refunded, but not the Gift Cards, and it's been almost a month. I went to three Lowe's stores to learn when the gift cards I would be refunded would be issued and was told new gift cards would be mailed to me, but no one knew when. I do not recommend their gift cards Their policy on the cards sucks read more

One star is generous for this store! I paid for a dishwasher with a cashier's check and cancelled the same day. I was told to wait until the check cleared and a blue refund card would be issued, then come back to the store to have it cashed. Both Lowe's customer Care told me this and Chow the asst mgr.at the Sunnyvale Store. When I presented the card they refused to give me back my refund. When I called Lowe's Customer care they said it had been handled at the store level. This was the case every number I called. Interestingly the card was issued by Lowe's Customer Care! This is stonewalling and thievery. So far I have not received my refund. DON'T SHOP AT LOWES'S OR YOU'LL BE SORRY read more

This sounds incredibly frustrating. When you pay a premium for delivery, you expect a service that values your time, not a rigid system that treats you like an inconvenience. Here is a scathing review you can use for Google, Yelp, or Trustpilot. Review: Total Lack of Flexibility & Zero Customer Support Rating: (1/5) I would give zero stars if I could. I paid a $79 delivery fee, expecting professional service and reasonable logistics. Instead, Lowe's at Milpitas 775 Ridder Park Drive, treats their customers like hostages to their schedule. order last 4 # 1318 Despite the steep delivery charge, there is zero flexibility. They forced me to be physically on-site during a massive window with no regard for the fact that people have jobs and lives. When I tried to coordinate a more reasonable solution, I was met with a brick wall. To make matters worse, the support team is completely incompetent. It wasn't just that they couldn't help. They clearly did not care. I spent my time explaining the situation to representatives who offered nothing but scripted excuses and a total lack of empathy. It is absurd to pay nearly $80 for the "privilege" of being inconvenienced. If you value your time and expect even a shred of customer service, buy your appliances or materials literally anywhere else. Lowe's has made it clear that once they have your money, you are on your own. Bottom line: Save yourself the headache. Go to a competitor who actually understands what "service" means like small business. read more

I used Lowe's for a custom cabinet installation - big mistake! The entire process was absolutely horrible. The communication is highly inefficient, terrible customer service, Lowe's is disorganized, they don't stand behind their contracts, the Lowe's employees don't know what they are doing, etc. I could go on and on with all the Lowe's fails. Do not use the cabinet installation service at Lowe's unless you want endless headaches, delays, and incorrect product being delivered. My project was completed almost a month ago and I just recently got a notification about additional product that had been shipped to a store for pickup for some reason - Lowe's has no idea how to manage an installation project. Seriously - do anything but the Lowe's installation services. The one bright spot- the contractors who actually showed up to do the installation did a fine job. I am hoping this review will prevent others from going through what I went through. read more

I bought a GE stove top range and they delivered it and it didn't work so they took it back and I bought a new one, different brand and I got it and it works fine, but they charged me for TWO stoves and they have not reimbursed me for the stove that was returned. I will never do business them again, and they better pay me back. read more

We come to Lowe's often for fixes, replacements, appliances and cleaning supplies and always find everyone to be kind and helpful. Today we came to replace a light bulb and couldn't find a matching one after looking for a long time. My husband finally went to ask Zachary who told us this type was discontinued and any floodlight would work. He was dismissive and not interested in walking one aisle away and helping. So we looked for 10 minutes longer trying to find one. Then I went back to ask Zachary for help since he was so close. He said I already told someone any floodlight. I said yes but there are a lot of different lumen amounts and since ours is in watts, we're not sure which one would work. He again said any floodlight and dismissed me. I said wow thanks for your help. Then we walked to the front of the store and a lady called someone to our aisle. A nice patient many named Bernie came and helped us. He spent time helping us find one that matched. It's not that easy to match apparently but he spent the time helping us find it. Compliment to Bernie. Not sure why employees like Zachary work for Lowe's if they're not interested in helping. Want to give Lowe's a good review for all of the kind and helpful employees that help us every time we come in. read more

Another stop at another Lowe's ( can't get enough of them already :) ) to pickup a few angled brackets ( order placed ahead of time). Good enough parking lot to address your car parking queries. Checked in for the pickup and in a few minutes got to the counter where I realized that the pickup was ready inside the locker and all I had to do was dial in the code that was emailed to me. Also ended up going around this store to get a few screws and anchors and Alexis was an absolutely amazing help in finding me the right option for my project ( Big shoutout to him) . The store definitely has great hardware , electrical , electronics etc collection and it would hard to not find something amongst these categories in there. Right before exiting it came to my mind to get a couple of copies for a key that I had and this was waiting for quite a bit. Diana was kind enough to guide me through the process and within a couple of minutes or so I was ready to head out of the store with all of my purchases. Definitely recommend the store and the friendly hosts that they have who are always ready to help the customers!! read more

See all

To put it plainly: DO NOT BUY THE LOWES PROTECTION PLAN!!! I recently purchased a warranty coverage plan through Lowe's, and I regret it immensely. From the moment I tried to file a claim, I was met with significant difficulties that left me feeling frustrated and undervalued as a customer. The customer service was poor at best. Each call was met with long wait times, and when I finally reached a representative, they seemed ill-equipped to assist with my issues. It's clear that their support team is either overwhelmed or poorly trained, leaving customers like me to deal with unresolved problems. Additionally, the third-party company handling claims, Assurant, added another layer of frustration. Their processes were convoluted and inefficient, making it nearly impossible to secure repairs or replacements even when my product was clearly covered under warranty. Instead of peace of mind, I found myself caught in a web of red tape with no clear resolution in sight. I've heard from many others who have had similar experiences, leading me to strongly advise against purchasing Lowe's protection plans. It's simply not worth the hassle and disappointment. If you're considering a warranty through Lowe's, think twice--you might find yourself better off without it. Look at the Reddit reviews concerning the Lowes Protection Plan and you will see what I am talking about. DO NOT PURCHASE THE PLAN!!!! read more

great customer service from Christine and Justin. helped me choose my items to get the job done. Thank you very much

Elijah helped get my parents new fridge ordered. The first one didn't fit and so we went back and he was super helpful and so nice! Got a new one ordered and set for delivery. 10/10 recommend him for all your kitchen appliance needs! read more

IMHO I found two small gazania plants in the plant clearance section, originally priced at $2.98, with a red slash through the price. The clearance price was $2. The nice nursery cashier scanned the full price and failed to discount the plants. It was my fault that I wasn't paying attention. As I'm walking to my car, I realized that I was not given the clearance price. I went back to the cashier, and he said he couldn't do the return/exchange at his register and told me to go inside to the return counter. The young lady at returns said she had to wait for this special register to be available in order to process the transaction and give me back the difference. Okay. After a waiting a little while, I spoke up and asked the young lady if she couldn't just do a simple return on her register, and then re-ring me up at the discounted price. She promptly did exactly that. (I don't know why she didn't think to do that in the first place.) However, it all worked out, and I left with my plants. The cashiers were nice and friendly, but I do feel that management needs to spend more time training them on all POS transactions. A lot of time was wasted on my behalf because my first transaction wasn't processed correctly. read more

Lowe's Home Improvement - Hardware Stores Near Me - San Jose, California

Someone left key in key machine i take it to closes rep who sent me to tack down another person (who was nice) and handles the problem. Machine has another issue go back to area that the nice employee was and there has been a change. This employee also lacks customer service skills I get you are trying to save money and have reduced staff but getting ridicules read more

It's easy drive and located off hwy 880, love the gardening area, I appreciate the well-organized, uncluttered, and abundant selection of plants they offer. Plant person helpful and knowledgeable as well. read more

Service: very helpful and courteous sales reps. (Juan Aguirre & Jorge Cruz) helped us at the order desk very professional. Selection: only choices available was redwood or composite we chose redwood. Value: My wife and I signed up for Lowes credit card which in turn gave us generous discounts on our orders which was a substantial order. Delivery: on time delivery so we didn't have to wait long. We had two deliveries one at 8am and the other at noon on Labor Day. The only problem was our morning delivery was short 10 unit of redwood decking. The driver acknowledged the shortage took pictures and said he would notify Lowes. My wife wrote a note on the delivery and the driver took a photo of it. So now we wait for a response from Lowes on how and when they will handle our shortage. We are hoping to get the shortage asap because our contractor will start working tomorrow September 2nd. read more

Selection: had in stock what others didn't. Service: Easy to find a clerk, and when you do, they're quite helpful.

I waited for help for about 10 minutes, and then some more. Rude staff. There is no respect for customers at all.

It's been a while since I shopped here. I used to go fairly regularly when I worked near this location. It was a good clean Lowe's with the usual merchandise found at big box home improvement stores. Staff was usually a bit sparse so I did not interact with them much, but it was nothing remarkable. Years later I have had a few occasions where I tried to order items online to be picked up at this store. This is where the problems start. I have now had 3 different orders where I see an item offered as showing in stock at this store, order the items, get confirmation codes of the order being accepted, then get notices that the items are not in stock and I should pick a replacement. You just can't trust the stock status at this store online apparently. read more

I needed a DeWalt drill. Was about to order it from Amazon but I needed it today. Went to Lowe's bought some things but when came to asking for help to get it out of the cage I was impressed with how many excuses employees used to not help me when all they needed to do was to open the cage and send me on my way to pay! Asked 3 guys and a lady. 1 I'm going to lunch 2- I'm going on break 3- I don't work in that department 4- I will call someone to help you 5- only the guys wearing red can help you Guess opening a lock it's quite a hard task to accomplish ! This really suck! I don't want to give up on Lowe's! They need management upgrade ASAP! read more

Went in to buy a Christmas tree after returned one I JUST BROUGHT at another store due to damage and was having the most difficult time. Customer service was really helped me out, the lady lyric was extremely nice and gave me a great deal I didn't even know they had. I thought my Christmas would be ruined but it just got better, will definitely go back to shop at this location! read more

Lowe's staff are so friendly but delivery people were so rude. The delivery man was so rude that he treated me as a customer so badly and unprofessionally. His attitude was not acceptable. I was so disappointed. They seemed ignorant because they said they are not working for Lowes. read more

This is about Lowes online business practices. I ordered a lawnmower on 9/12 and received an acknowledgement along with assurances that I would be updated every step of the way. Then nothing...I contacted customer service on 9/17 and yes they had my order and when they tried to contact the seller/ shipper they could not. But they did tell me that it was being delivered that day. Great! Didn't happen. The next day at noon I again contacted customer service and again they were unable to contact the shipper. They apologized and that was that. By Friday afternoon still nothing so I again called Lowe's customer service requesting a cancelation. I was told that I couldn't cancel because the shipper had acknowledged the order already. What??? I politely informed the representative that I would dispute the transaction and we said our goodbyes. But when I went to dispute the charges I saw that Lowe's had already issued a refund. Thanks for not making me go through the hassle. read more

Review for online order and pickup. I saw on Lowe's website, LED holiday lights that I was looking for that were marked down to $10 for a 150 light strand. However, the two Lowe's closest to me were out of stock except for this location. I ordered two sets for pickup. You get email reminders every other day to pick up your order and it needs to be picked up by the seventh day or else your order is cancelled. Due to my schedule, I had to pick up my order on the seventh day. After you enter the store, the order pickup is on the left. The worker scan the bar code on my order pickup email and retrieved my order. She verified my ID and I was out the door. It was relatively easy process in the ordering and pickup or the order. read more

Lowe's Home Improvement - Hardware Stores Near Me - San Jose, California

See all

This'll be short'n'sweet. I'll jump into the life-changing part. We were at a party and one of the bros brought a car buffer. We were like, "Why TF have you brought a car buffer?" And then he says, "Lay your fat butt upon this couch, and I will show you the light." So I did. And so I was. THE CAR BUFFER WORKS AS ONE OF THE BEST MASSAGERS ON THIS PLANET! It is able to get kinks out that I didn't even know what possible. I HIGHLY RECOMMEND THIS TO YOU. And for anyone else... It's a hardware store. You probably know what you're here for, and they probably have it. What was that nonsense saying back in the day? "If we don't have it, you don't need it." Not sure if that was Lowe's or Home Depot or wherever. It doesn't matter. Just get the freaking massager. KThxBai! LuvYou! read more

Lowe's Home Improvement - I have a secret for you about this... ;) - Hardware Stores Near Me - San Jose, California

Before driving to Lowe's I called to get a better sense of what they had available for a specific item. The first time I called, I went through the voice system only to have it continually ring a dept. for about 8 minutes. No one picked up. I hung up. I attempted a second time about 30 minutes later. This time, after 14 minutes, a customer service person picked up but it wasn't the specific dept to which I was routed. I asked if she could get me back if no one picked up and the answer was no. It rang and rang and rang for another 6 minutes - for a total of 20 minutes. I hung up. In one day, I spent 28 minutes waiting for someone in the right dept to pick up. Horrible. No wonder another lowe's closed in the area a few years back. Will not be driving to Lowe's to see what they have available. read more

I am compelled to leave a review after so many bad experiences with this store. I have now experience three separate pickup orders with issues. The first time was a Kobalt 24v 4ah battery last year (2023), although the item was new the date code was 2019. How can they sell a battery that has been sitting on the shelf for 4 years! The second time also last year I ordered a Kobalt multitool. The packing was obviously opened so it must have been a returned item. The safety switch did not work. How can they sell it as new?! The third time is this December. Ordered what is supposed to be a new Kobalt impact driver bit set. Got a package that was obviously opened and poorly taped back. The case inside can be seen damaged. How can an employee in good conscience pick that and hand it to customers a new item?! Promptly returned and will not shop here ever again. I gave them the benefit if the doubt in the past but this is obviously their modus operandi. To add insult to injury they refunded me win store credit that does not work on lowes.com even though I ordered with a gift card that can be used online. read more

See all

A few employees and managers here are amazing. Knowledgeable, friendly, and detail-oriented. You know who you are. The rest are simply awful. They don't pick up the phone, they don't follow up, they make up a bunch of nonsense when you ask them a question they don't know the answer to rather than simply say they don't know. They're not just physically lazy, but intellectually lazy. They don't use their brains to solve your issues and waste everyone's time, including their own! I live ten minutes away and I've called, driven there while on hold, and gotten someone to assist me in person before someone picked up the phone. It's infuriating and just an appalling way to be treated as a customer who has spent thousands of dollars there. On top of this, when you order a large appliance or a big item that comes from a third party or offsite warehouse, good luck getting a hold of anyone who will actually help you and follow through on making sure things are resolved if something goes wrong. Expect to be on the phone for hours. Hard avoid if you can. read more

I see people have put low reviews. But compare the customer service to Home Depot. Lowe's is way better. At least someone is there to help. Home Depot is useless unless you are a contractor or construction worker. Selection is way better also at Lowe's. Home Depot is like Walmart, service is awful. Lowe's is like Target service is way better. Jorge Silva is awesome. read more