There is no airline worse than American Airlines. Still waiting for an "automatic" refund for almost a month. Customer service can't help me. They take your money and hope you forget - american scam-lines. On top of not refunding me the money owed, I dealt with cancellations, delays, long lines, missing luggage, and a tiny cramped seat next to a tall guy that bumped his elbow into my side for 4 hours. What happened to customer service? #neveragain read more

If I could give American Airlines negative stars I would. This airline is god awful. I had a flight from Philly to Boston that was cancelled 12 hours before departure due to "weather", despite 10 other Philly-Boston flights that went out the same day and were not cancelled. American Airlines rebooked us to Providence Airport since it is in the Boston Area, but anyone who lives in Boston (or left their car at the Boston-Logan Airport) knows Providence is NOT close by at all. It would be another 2-hour trip from PVD-BOS airport! Needless to say, we decided to rent a car back to Boston that deal with the hassle of flying. American Airlines told us we could get a refund for our ticket, and that it would take 10 business days to process. It has now been 13 and counting business days and the request is still processing. I was told it could now take up to 2 months! American Airlines also has no Customer Service phone number, so you're only option to talk about your issue with them is via an online complaint form. I have submitted 2 complaints and they have all been ignored. Additionally, when trying to call AA to talk to someone, their agents are rude, dismissive and unwilling to help. It's truly horrendous how awful this airline is to customers who pay a lot of money to fly with them. Needless to say, I will never in my life fly American Airlines again - and I would not recommend this airline to anyone! Only take AA if you like extreme stress, canceled and delayed flights, rude staff and and getting to your destination extremely late. read more

The worst airline in the world, They basically just book orders, take your money, then change all the flights just under their guidelines. Then they go and change again, using the new flight times to justify there is no right to cancel. I booked a trip to Aruba, getting in @ 2:00 pm, they changed to arrive @ 5, withing their 4 hours to change, then they change to 9:00 pm after a couple days They are a waste of your time and money, I hope they go Bancrupt read more

I love flying American, and I've managed to only fly American. New planes are nice, even though the old ones are still around it's the pilots that counts. Friendly pilots! Terminal B for AA is very clean, I like the choice of foods/restaurants and mini stores. Admiral's Club is very nice here. The gates are kept clean and the staff around are friendly and hard workers. There are the down falls when it comes to snow. Obviously sometimes they can't plan ahead because of weather, but when it snows get ready for 2 to 3 hour delays. I was very disappointed that not once but twice I had to wait in a plane for de-icing and took 1 more hour for the process. With work on my mind, people picking me up/waiting on the other end makes the time-management a little uncomfortable. Especially if they keep telling me to put away my computer because "soon" we'll take off. But at least tell me that once the plane is moving forward. I trust them overall and will continue flying with them, but you have been warned about the snow. read more

American Airlines - De-iced and ready for take off. ...2 hours late. - Airlines Near Me - Boston, Massachusetts

OK, nobody actually loves an airline. I mean, it's like admitting you're fond of spitting llamas. Like most everyone, we've had numerous god-awful flights memorable mostly for rude passengers, surly flight attendants, unexplained delays, lost baggage, and whatever. Most of this occurred on Delta. But this review is about American, an airline that -- amazingly -- we haven't flown since the 1970s. Our trip was late March, roundtrip Boston to Miami. And -- amazingly once again -- the trip was a wonderful one in most respects. We couldn't have been more surprised if the pilot had turned out to be a spitting llama. A good trip on an airline? Really ... please read on. For starters, we flew a discounted first class fare; that was good for starters. The seats were roomy and comfy, which is not at all the case with many domestic airlines (looking at you, Delta). The service onboard was remarkably attentive. And on these 3-hour flights, we were served full meals with some warmed cashews for appetizers and warm chocolate chip cookies later. That unlike any experience we've had on Delta or United in the last decade. The internet was pretty good, the lighting pretty good and the bathroom pretty tiny. (If you haven't joined the mile-high club yet, you can mostly forget about it with the minuscule size of onboard bathrooms.) The baggage claim area was lousy in Miami and better in Boston. Bottom line: We still don't love airlines, but we're getting pretty fond of American these days. read more

New! BRAND NEW! Close to B1. SPACIOUS! Light, cameras and action. Lovely staff. Not a great breakfast selection, but they open at 4 am, which is a bonus for the early birds. WHAT A DIFFERENCE from the previous 2 locations. Private rooms, showers, quiet phone areas. Really good job guys. read more

I was treated horribly when attempting to board my flight from Boston to Dallas on 4/20/2018. I have a work issued personal carry on bag for my laptop. When traveling back home from my work trip,I had an additional roll on bag. I was told that my work bag would not fit underneath the seat even though I travelled several times with it fitting with no issue (including the first leg of this Boston trip). After being severely bullied and scolded, I was forced to check my personal bag which I know will get ruined. It's not meant to be checked. The gate agents were unreasonable and horribly disrespectful. To add insult to injury, the work bag fit underneath my seat with no issue. Overcome by emotions, I could not hold my composure and immediately burst into tears on the plane. The flight attendant (who should be rewarded) graciously assisted me and confirmed that the gate agents' behavior is unruly. I have never been so horribly treated and embarrassed, and for it to happen in front of colleagues on top of it. I'd very much appreciate a call back on this matter. At this point, I'd rather fly on Delta, Southwest or even Spirit than to be treated in this manner again on American. The gate agents should be reprimanded because they are costing you customers. Thank you. read more

American Airlines - Airlines Near Me - Boston, Massachusetts

American Airlines in Boston is in terminal B with a decent selection of eateries, plus a fair amount of electric outlets to charge your phone or computer. There are tables with chairs at a few charging stations plus outlets below lounge chairs, dispersed throughout the AA section of terminal B. The waiting areas for each gate are kinda small and cramped so when you are boarding the plane, the line takes up a sizeable portion of the hallway, making it is inconvenient for passersby. AA used to be my airline of choice in the 80's and 90's with an AA Advantage credit card. The times they are a changin'. I fly mostly between Boston an Los Angeles, about 5 times a year. This Thanksgiving journey was typical for an AA flight. An older plane with no seatback entertainment like JetBlue and Virgin America. The sandwiches are about $10 and looked small. I did not try one. The complimentary beverages were OK and the flight attendants were friendly and polite. The flights were smooth and the pilot's announcements reasonable and friendly. My flights were nonstop as nonstop is about 5 to6 hours, long enough for me for a domestic flight. I only take connections when there is a substantial price difference. I find if I plan ahead and purchase my ticket 30 to 60 days ahead, a nonstop is actually often the cheapest. Reflecting upon my last 20 or so most recent trips, I have made an unscientific, qualitative rating of the various airlines flying the Boston to LAX route. Drum roll please. Tops is JetBlue due to the size of their seats, service, and great entertainment selection plus a selction of 5 or 6 different free munchies. Virgin America is a close second and Delta comes in third. AA places fourth and United is at the bottom of my list. I will never intentionally fly United again for a domestic flight. They are just OK for international. After checking the Kayak app on my phone, I choose my flights according to price as I am frugal. If I can save $100 over JetBlue or Virgin, I will choose AA. For a $50 or $75 difference, I will spend the extra money and fly with seatback entertainment on JetBlue or Virgin. read more

AA is great to fly to Chicago from Boston, but HORRIBLE to fly to NY if the weather is even a bit iffy...... I do love the Admirals Club for the excellent staff, however it seems like the renovation has been going on forever....was just there and the new bar area is open but it is SMALL....final renovations supposed to be done by July 2010. Gates are excellent......all-in-all a solid business airport! read more

Oh AA, why do you still not have wireless on all flights, especially 5 hour flights across country? Why was my seat broken and I couldn't push the seat back? But hey, you are still better than mots of the other airlines. And I like your website, it offers a lot of services. read more

I'm an executive platinum that travels worldwide using American and One World weekly. Logan staff is without question the worst service of any I have encountered. @4:20 in the morning they are backing up the security lines to size bags. Nothing other than size. 99% of the bags fit in sizer but if the bag is close, employee sends them back to check bag. Not only does this back up line unnecessarily, it's feels like an attempt to drive more bag check revenue. I'm all for tighter security but this has nothing to do with that. The employee was also extremely rude in the whole process. read more

I received excellent customer service and an exceptional guest experience while traveling with American Airlines. I was fortunate to procure so free trips to florida and California on the AA Advantage card. One thing that stands out about our experience was our flight attendant Greg on our California trip. Greg made us feel welcome and special, he sat next to us chatted with us. We befriended Greg and he is now a close friend of ours. read more

Wasn't bad. Check-in wasn't great and staff not all that helpful. Was charged for baggage when I shouldn't have been ... but forced to pay. Had called previously to connect flights as was going from STL to Chicago, then Chicago to Heathrow and was told they would do it for me at the airport, only to then be told at the airport they couldn't. Had a bit of a rush to get baggage and to next flight as the luggage took ages to arrive. Flight itself was fine, only a quick one. In flight staff was pleasant enough. They are better at the long-haul flights it seems. (score based on this flight) read more

Worst airline you could possibly book with. The countless horror stories I have flying with them, I promise you that the price difference is never worth it. Especially if you are traveling with a connection, they are extremely rude and unhelpful when it comes to missing or delaying flights. I have been put on standby for a flight I rightfully paid for and did not even get on the plane. I'm promising you. read more

I would give them zero stars if I could. My daughter saved her money for a well-deserved vacation and booked a trip to Antigua. The first leg was delayed due to maintenance issues with her plane. This set into motion a chain of events that can only be described as a nightmare. American Airlines took her to Miami, then to Puerto RIco, before going to Antigua. She ended up staying in hotels both nights, with only a $12 food voucher in her pocket and just basically the clothes on her back. American Airlines robbed her not only of nearly 3 days in the all-inclusive luxury resort she booked but wouldn't even try to make up to her with similar accommodations and food. She was met with long waiting lines trying to speak with an American Airlines representative and then finding them more interested in arguing with her and not solving the issue than actually taking care of the problem. American Airlines used to be so good, definitely stay away. Stay far far away. read more

My first experience flying to the east coast was the worst. You would think after all the recent airline drama, airlines would do their best to provide excellent service to their CUSTOMERS. My flight from BOS to CLT was late 1 hour. So then I was 2 minutes late to my CLT to SAN flight. I then went to go talk to the desk to see what they can do for me. They said I was stuck in CLT until the next morning. And they would only give me a discount on a hotel. I just don't understand. None of this was my fault. Someone tell me who WE should fly with?! Does any airline care about their customers? read more

American out of Boston to Chicago was very good and on time. But...one of the flight attendants was so beamy and beefy in the backside that she could not even fit in the aisle, brushing up against everyones arms and shoulders as she waddled by. It really was a distraction. Don't they have size requirements or restrictions for the flight attendants? read more

Fist of all let me say that Boston Logan terminal B is beautiful . If they have a yelp page I will leave a comment. I will be short with this. I think each airline has ups and downs and depending on situation each airline can have problems . Our check in was fast, plane was clean service was great ( unliked frontier airlines that has trashy service) . They gave out completely snacks and beverages . Seats were comfortable, tickets were not expensive and they allowed 1 carry on ( same bag frontier air charged me 60 dollars for , review for frontier is on my page) And the additional bag was only 30 dollars ( half what frontier charges you for bad service and nasty dirty plane) . I would fly American Airlines again . read more

Boston based AA flight attendants should be ashamed for their condescending attitude. It's embarrassing tourists and locals are greeted with such hostility. Flight attendants slamming overhead doors, patronizing parents and rolling their eyes because they think they know where their diaper bags should be placed, seriously wtf. If you want good customers then treat them like human beings. You're not in a war zone, chill the hell out and smile. read more

The bad: Get here an hour early. The American airlines bag check takes forever. The good: Credit card members get priority line access through TSA which is nice though. Get the AA advantage card! read more

YADISCA Miami baed supervisor 3-11-19 flight 1074 5:49p I have been a platinum member for over 20 years and have over 3 million miles with American. I was in Miami and got a call from my brother that my 91 year old dad just had a heart attack, was in icu and only had hours to live. I jumped on the next flight out of Miami only to be stopped at the gate by a supervisor named YADISCA who told me the same carry on that I have used on over a hundred flights was to large. I explained the situation I was in just trying to get to the hospital before my dad passed and I could not wait for luggage at the airport and to please let me just on with the same bag I have used for years on American . She could have cared less about my situation and even went so far as to say if I didn't like it she would remove me from the flight. So I had to shut my mouth and Check my bag which I ended up leaving at the airport with all my medications in it so I could try to get to the hospital in time. This person should not be a supervisor as she has no heart or compassion at all. I can only hope someday if she is in the same situation that someone treats here a little better than she treated me. read more

The customer care is just the worst Customer Care a ever see in my life. If AA call me, I'm able to named the worst person I spoke on the phone. I would love to review the specific person, but unfortunately she did not allowed me to review her service. read more

Huge thanks to Ann working Gate 31 today. Voluntarily moving me away from the family with small children to give everyone room and a peaceful flight. Obviously, I didn't don't even know I was sitting next to an infant. We were still in the terminal. But Ann knew and preemptively moved me. A rare thing. Greatly appreciated. read more

Will never fly American Airlines again. It all started in LA. The flight was delayed twice then canceled to Boston. Had to arrange a flight through Delta Airlines to get this getaway started. Now we are ready to fly home. The flight is delayed. I would not recommend booking a vacation through AA unless you enjoy turmoil and disappointment!! read more

Sad, sorry and rebelling in high school mean girl attitude...supported by managers I may add. Above and beyond the worst experience, I've had with an airline. Mechanical issues (ok they happen); missed connections (bound to happen), no information about the AA connecting flight/reschedule while being yelled at to board or not (unexpected), flight attendant throwing her hands up, shaking her head and flailing hands walking when asked for assistance (alarming). Lost $ for parking (no other flights), hotel, and time. Bad Management all around for this many break downs; did I mention the nasty staff? Where can you get away with treating people so badly who pay for a service? Here! read more

I pretty much walk away feeling like CRAP every time I interact with Boston Logan American Airlines. They now charge me $25 for luggage when I travel to Central America. They said every airline charges except Southwest. That's a lie because I met up with some of my colleagues in Guatemala. They flew Delta and they didn't get charged. American Airlines is inflexible with seating arrangements. There were 3!open exit seats on the plane. I asked the steward if I could switch to an open seat in the exit I was told no - unless I pay the fee. Customer service is not their strength. read more

If I could give this review 0 stars, I would. First, the flight was cancelled and then rebooked. But when I called to confirm they told me that there were no flights until tomorrow 9 am. Fortunately, a customer rep was helpful and found me a flight. However, now I'm at the airport and there is an hour plus delay. This is unacceptable. American Airlines, get it together! read more

Once again flying American Airlines and we are sitting in the terminal delayed. First announcement was a two hour delay. Plane issue. Now we are told it will be four hours since the part is at JFK. How do you not have the part at this airport. No help getting on another flight. No offer of award miles, or voucher, or even the admiral club, just sit and wait. It would be one thing it this was the first time this happened, but this happens to us on American all of the time. Unfortunately we have an American Airlines Advantage Club and fly to the east coast a lot. I will be looking into another airline after this flight. Update: the flight was cancelled and can't get out until tomorrow night. I just gets better and better. Oh when I called the customer service number the customer service people were handing out to booked my new flight for tomorrow night. I got the flight and then they transferred me to a different person to make hotel reservations. I get a hotel and wait for 1 1/2 hours to talked to the customer service people at the airport to get my voucher they said I could not use the hotel i booked I had to book through them or they wouldn't give me a voucher. Luckily touricoholiday has better service and got the fees waived. On the first room. Why would American connect me with them and send an email from American Airlines if I couldn't use them? I realize stuff happens but this always happens with American and they don't take that extra step to make you feel cared about. How about a credit for our next flight? read more

American Airlines consistently bugs about if my bag fits. I don't like flying with them and think they have bad customer service!!!!!!!!!!!!!!!!! read more

If I could give 0 stars I would! The customer service today was appalling! Not only do they book middle seats and charge you to buy tickets but the flight attendants are saved their own rows! Then the lie right to your face saying every airline does it when I flew JetBlue on the first leg and flight attendants say in their seats. Then we had to listen to them gossip about other passengers and out outlets did not work so our electronics died, but like I was told at the ticketing counter tonight to my face is that only the employee matters for social distancing with Covid-19 not the paying customer! Then I walked off with my trash I had for 40 to 50 minutes before the flight landed and one crew EMR er did not look up they said good bye while getting their belongings ready! I'm beside myself if I ever did this at my job I would be fired! They should be ashamed of themselves and learn some customer service from JetBlue! read more

Probably the worst customer service ever. No real place to contact anyone. I lost my wallet on the plane and they took my money and told me to fill out a form that was sent to my email. When I called to ask how to get my money back they told me they had no idea what I was talking about and then hung up. Literally worst airline ever. read more

I am so disappointed in you American Airlines! I wish I was just mad, but disappointed is more appropriate. We flew out of Boston yesterday to LAX, connection to San Diego. I was fully prepared to give you 5 stars because, despite running late. Despite not serving any beverages and only a measly bag of pretzels, I was impressed at how you got us from our Boston flight on a shuttle to our connection to San Diego with minutes to spare. I was impressed. Until I got home and opened my suitcase. I flew Delta on our way into Boston and they had no problem with my backpack and roll on carry on sized suitcase. Your employee at Logan told me I had to check in the suitcase! Apparently your "rules" are different than Delta. Not only did she charge me $25 to check in my carry on sized bag, but someone at Logan rifled through my bag and stole a bottle of beer I was bringing back as a gift for my son! Shame on you and shame on your crook employees. I just paid you $25 to check my carry on and drinks included for your staff!! I made sure the two bottles of beer were ok for checking with the agent before I checked the bag, so there is no confusion. She said it was perfectly acceptable. Whomever helped themselves to my son's Christmas gift is on your payroll. I do not trust your company and will not be flying with you again. We travel very often. We will find an honest airline that cares about their customers! read more

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Really, I just can't rate AA high anymore. They used to be my all-time fave. I flew 'em everywhere. I know I'm reaching back to ancient history, but up to the early 2000s they pushed this motto of "more legroom throughout coach". Then competition dwindled. They acquired Northwest and merged with US Air. United sucked up Continental. The "Big Six" are now "The Big Three". American doesn't need to compete for business anymore (well, none of the Big Three do). Since they needn't compete, they needn't care about their customers. They really don't treat customers like we are the essence of their business, and it shows. Almost no leg room unless you pay for it. Pay for bags. Forget about getting upgrades unless you are Executive Platinum or better. I think I've a better chance of winning the lottery than getting an upgrade, and I'm a Lifetime Gold, Million Miler. All I get is ONE free checked bag (not even my entire party), and group 4 boarding. I stay with them because of my status if I'm flying long distances. For short hops, I make other choices with an airline that "luvs" me and treats me well. read more

This would truly be a one star airline if it wasn't for the hilarious Sky Mall magazine (anyone else desperate for that alarm clock that fires a rotor in the air and won't shut up til you get the rotor back?) The planes are old, they smell, they're noisy and you always have to go via Dallas which means you'll invariably end up sitting next to someone who has twice the mass of a mastodon (what do they feed them down there - or rather - what don't they?). Now that I pinched a copy of Sky Mall for my bathroom reading I no longer need to go on AA and I avoid them at all costs. If I really want to peruse the delights of business shoes with springs in the heels whilst sitting in a cramped position with a fecal smell all around me I can now do that for free. read more

Did I pay for my flight or was it free? Because the way some of the associates act, you would swear they were doing you a favor. There is NO COMMUNICATION WHATSOEVER. If you cancel my flight let me know immediately with a reason. Don't give me the run around about how there are no flights available and then proceed to give me your fake apologies. If customer service mattered to you, maybe you would get repeat customers-- won't be using this airline ever again! Thanks for making my vacation feel like a crapcation! It's time to clear house, for good! read more

I'm a bit mixed on my review for AA. Really my less than 3 review is strictly based on check in service. Seriously people, unless you have a safe word I don't recommend it. The check in staff will beat the crap out of you so much that a safe word will do you no good. And that my friends is all I know about that weird S&M stuff. But really, I just want to check my bag in, get my boarding pass and clear security without getting arrested. Although I have to admit your attitudes in check - in would test the saintly of Bostonians. Am I asking alot for an check in attendant to be at least courteous? Don't kiss my ass, hell don't even give me eye contact, but for the love of Jesus, PUHleeeeze answer my fucking questions with more than an almost audible grunt or requiring me to fake politness to avoid getting arrested and ask you nicely a second time. It's not like it was a difficult one, no really I smiled and asked how are you? Firstly it should be just the oppoosite, but your check in attendents react as if we the paying customers need to kiss your ass so we can ensure our luggage makes the 30 hours to Hong Kong. I come prepared. Passport/frequent flyer card in hand, knowledge of where I'm going, hell I could if you let me check myself in. But since this isn't a luxury you allow your INT'l travelers, bite a bit of the happy cookie and give your nice customers a bit o love. +1 star for the kick ass Boston based crew that entertained me and a few fellow passengers that decided to make the first and coach cabins a psuedo club scene tonight. You rock and will be highly commended when I send AA my bitch letter about the shitty check in service. (Woah big run-on) Funny enough I'm waiting to board a partner airline to go to Hong Kong. Total, total opposite approach to customer service. Thank you Cathay for such a commendable service that I brave the 10 minutes of check in bull with AA b/c I know at the end of the day the long haul over the ocen is with you. Sigh......... Know what I got when I went to a customer sevice desk in the business lounge about this? They gave me a drink ticket (1) and an email address to voice my disappointment. Ok so the drink ticket was a temporary bandaid. Yeah, you know who answers that. So to AA I say to you God Speed, enjoy my Yelp on you. Take it along with my fellow Yelpers words to heart and do something about. PUHleeeeeze! Thank you. read more

Left me stranded in Miami for three days. No offer of help with hotels or food. No manager available. Throughout I was constantly told things about schedules and standby lists by their ticket agents which turned out not to be true. This airline is totally unable to cope with even the most basic customer services issues and its unreliable. Please have poor seating and are routinely oversold. Avoid this airline at all costs. Absolutely terrible. read more

It all started off so innocently. The only reason I signed up with AA is because I needed a cheap international flight and they offered me a credit card (that should've been the first sign, but oh well). After that I really didn't use them that much to complain. But then, when I really needed them the most, I was stranded. Literally. My pal and I had a fabulous time in LA and went to LAX to board our perspective flights--me at 10:00am with American Airline, her to Portland, OR with Alaska Airlines. Knowing how a zoo LAX could be, we arrived around 8:30 at the airport, said our goodbyes and wished each other a happy flight. Problem was, there was no flight. I get to the AA line and goes on for miles! There are only two, count em, TWO people working at the desk. On a Sunday. In June. I'm freaking out because it's moving excruciatingly slow. I think, ok I can get through this. But then as the line moves slower and slower I hear the shouts from the customers at the desk. "What do you mean my flight's cancelled?" "Say what? I'm not paying XXX for another flight?" "This is #$%!&!*" I ask one of the AA cargo guys passing by if there is anyone else to help but alas there is none. After 40 days and 40 nights I finally get the the line, with about 30 minutes before the flight leaves. I hurriedly tell the check in girl that I need to book it to the gate when she says: "Oh, that flight left early an hour and a half ago. Didn't you get the e-mail?" You heard right, AAA decided to leave early without telling me. After picking up my jaw on the floor I tell her there's got to be a flight in the next couple of hours or another airline they are affiliated with. Turns out there is another flight...9 hours later. I then proceed to lose my shit. I have no choice but to take that flight. I then notice my friend is calling me like crazy because her flight left 2hrs early too and another one wasn't for another 8 hours. Seriously you can't make this shit up. Long story short, yeah I got home, a day later and what did I get in return? $100 voucher to AA. Why would I use a voucher after such crappy service? Ugh. I wish I could give this 0 stars and just post a trash can cause that is where they should be. read more

Wow. I mean really American Airlines, really? All of the hoops flyers are required to jump through these days with security checks, ID verifications, body scans, etc - I expect more from the airline staff...my bad. I checked in online. I printed my boarding pass. When it came time to fly out, I needed to check my bag, so I joined the line to be shuffled through like cattle. Turns out the girl next to me did the same thing. We get to the front, we use the machines to check our bags. The baggage tickets print out. What Happens Next ? Not ONE American Airlines employee checks her ID, her boarding pass or says a word to her. Not ONE American Airlines employee checks my ID, my boarding pass or says a word to me. Instead - they grab HER bag, but MY baggage ticket on HER bag and toss it on the conveyor belt, hand her the claim ticket and walk away. I grab my bag and pull it off the scale before anyone can grab it. She panics. She is trying to get anyone from American Airlines to help her, to listen. No one will. Finally we are able to flag someone down and explain to them what happened. They tell us how this is just NOT POSSIBLE. Really? We WATCHED IT happen! This poor girl! She is nearly in tears. She is trying to get on a flight home to Seoul, Korea and right now her bag has my name on it and is en route Fargo, ND. As her lip shakes she tells me she doesn't even know where Fargo or North Dakota are at on a map. They tell us both that they are "of course, going to find it" and redirect it. Once again swearing it could not possibly by their fault. Hello - aren't they supposed to check people's IDs, ask them whether they packed their own bag and so on before they tag the bag and take it?! Anyway, 2 connecting flights and several many hours later I arrive in Fargo, ND. I go down to the baggage claim waiting for my burly over-sized suitcase stuffed with Christmas gifts. Sure enough....out comes a hard sided-silver samsonite suitcase which is EXACTLY what the girl had. I lean over to check it, and yep...my name. SERIOUSLY!?! I wait for my actual suitcase and then go over to the American Airlines counter at Hector International Airport (Fargo, ND) and now tell them the entire story and feel even worse for this poor girl who will have nothing when she gets home to Korea for her winter break. Really American Airlines. Total Fail. You had more than enough information to find the bag (the girl's name on the luggage tag, the baggage tag that was done in error information, the flight info it was headed for in error info, the bag description, and MORE than enough time to take care of it before the flight took off) and you totally dropped the ball. YOU DID NOT EVEN TRY! American Airlines - FAIL read more

I've been spoiled by flying JetBlue for most of my flying needs, and the other airlines just can't compete. Maybe I'm bitter about the extra $30 I had to shell out in order to check ONE bag. Maybe I felt more squished that normal in my tiny seat with very little leg room (I'm 5'3 so...) Maybe I felt like the crew was kinda bossy (they tell you when to de-plane, as in, they almost put a number on your forehead, regardless of where in the plane you are seated). The terminal that they are in at Logan SUCKS big time. The monitors don't work, so you have no clue what gate you should go to... THEN, they like to change it up, so you have to keep checking to make sure you're at the right gate. I see that my 2 stars is double the # of stars of others, but honestly? AA is qualitatively better than Spirit. Just barely. read more