We needed an urgent service to get to Milwaukee from Elkhart. Robin was beyond helpful, kind and…read moreso prompt in the late hours. We will only contact Royal in the future. Outstanding at all levels. Many thanks Mark

Always reliable, always on time, several times they have had to adjust to a late plane schedule,…read moreand it was never a problem. Drivers are always personable and most importantly, safe drivers.

Wow this hotel is a gem! The service here is absolutely incredible!…read more This hotel does charge for parking and it is $25. The parking is very easy and they have two lots. They have one that connects directly to the main front entrance and is on the second floor of the hotel. Then they have one behind the hotel. Now this hotel is a 15 minute walk to the university and 15 minutes to the capital. Now if you don't want to walk they offer a free shuttle up to two miles in distance. This allows you to leave your car and enjoy the shuttle. It is such a fantastic experience being able to text the hotel as I'm paying my dinner bill. Then I go to exit the restaurant and I see the shuttle ready for me. Overall if you are looking for a hotel in a nice area, a complimentary shuttle, easy parking, and truly some of the nicest staff I've ever encountered then stay here. I look forward to staying here every trip to Madison.

If I could split this review into parts, I'd be all over the board…read more Front desk staff: 5 stars. Each team member was pleasant, professional and helpful. Room: 5 stars. Very nice room, plenty of space, all good. Fitness center: 4 stars. Fairly good selection of equipment, open 24 hours and good size towels. All machines I tried worked. Downside: It's in a really odd location. Restaurant: 2 stars. I had an early departure so I made sure to get up early, workout and then hit breakfast as it opened so I could place my order, eat in my room as I started packing, etc. I was the only customer when they opened, placed my order quickly and waited 20 -- 20! -- minutes for them to make a simple omelette. No one bothered to come out to let me know what the delay was or any sort of follow up. Additionally, I was forced to pay an upcharge for gluten free bread. That's a first for me at any Hilton property. At least the omelette was tasty but the poor service left a bad taste in my mouth.

Fantastic location in downtown madison, very central. Have stayed heretofore and knew the location…read morewould be unbeatable for graduation festivities. The surge pricing of course is absolutely theough the roof at this time, and this is where I feel this place dropped the ball. Everywhere we ate in this trip would ask if we were there for graduation, and each place had a little something for the graduate or family. Usually a desert or maybe a drink, and each time a warm congratulations. Amazing how so little can mean so much. The hotel which was the most expensive part of this trip by a very long shot,.had, well, nothing. No congrats, no free breakfast, no complimentary cocktails to help get into the celebration....nothing. usually stay here for less than $300.a night and since this time it was well over 3x that, I guess I expected more. The hotel is fine if not a little dared here and there. The location is the best part. It is clean and warm water pressure is great.

This was one of the worst customer service experiences I've ever had. Not only is this hotel poorly…read moremaintained and clearly lacking proper management, but the way they handled my reservation issue was completely unacceptable. When I arrived, they somehow "lost" my original reservation and created a new one instead -- resulting in me being charged twice. I provided proof of both charges and attempted multiple times to resolve the issue professionally, but the staff and management were dismissive from the start. The manager was incredibly rude, refused to actually listen to the situation, repeatedly implied I was lying, and showed zero interest in helping fix a mistake their hotel created. Rather than taking accountability or even attempting to investigate the duplicate charge properly, I was met with hostility and disrespect throughout the entire conversation. To make matters worse, Expedia even reached out to the hotel on my behalf to help resolve the duplicate charge, and they still refused to issue a refund. Despite clear documentation and third-party involvement, the hotel continued denying responsibility and offered absolutely no solution. I have never experienced such poor treatment from a hotel, especially over an issue that was clearly caused by their own reservation system and staff errors. Between the lack of upkeep, disorganized operations, terrible communication, and unbelievably unprofessional management, I would strongly advise others to stay elsewhere. There are far too many hotels that actually value their guests, treat people with respect, and take responsibility when mistakes happen.

Great hotel. Good location, spotless rooms, comfortable beds, good climate control, fast elevators,…read moreGREAT staff. Feels brand new despite being a decade old. Exceptionally well maintained. I can't think of anything to complain about, and I love complaining. This hotel has jumped to the top of our list for when we visit Madison.

I stayed here for my daughter's graduation, and the staff could not have been more kind and…read moreunderstanding. They were incredibly warm and welcoming, and friendly from the minute I arrived to the time I left the next day. I appreciate how flexible they were with my situation, as I needed to check out on Sunday morning but keep my vehicle parked in their garage until 2 pm. The room was very clean and well-stocked. The temperature was just right. Communication from this hotel was exceptional; they made everything easy. Although I'd love to be able to say that I'll definitely be back, sadly, I won't since my daughter graduated from college and there won't be a need to stay in Madison anymore. Kudos to this staff! You made my stay perfect! Thank you.

My husband and I were offering an adventure and he wanted to try Madison, Wisconsin for biking…read morearound the lakes and hiking. The weather was stunning and Mansion Hill Inn was a phenomenal choice. Every single concierge at the Inn were charming, delightful and accommodating. Our room was spectacular. The bed was wonderfully comfortable. Conversation with the several concierges was particularly enjoyable. The restaurants in Madison were truly incredible experiences. Each night we had the finest food. We were then off to our next adventure, to be cheerleaders for our son running in the Chicago marathon. What a delightful city you have, and Mansion Hill Inn is the premier bed-and-breakfast to choose. I wouldn't recommend any other location.

Attended a jazz night here and it was SO much fun!! The inside is so beautiful. Not to mention the…read more3 level terrace. The views are awesome. For a small entry fee you get to enjoy jazz and light snacks. Will definitely be attending more events here and can't wait to book a stay :)

I'm a recent amputee learning to walk with a prosthetic leg. I was able to use them with my…read morewheelchair a few times and now with my 4ww. Just amazing. Very thankful for this service.

Bad experience! I was told by the business I'm visiting to use their code and get a prepaid union…read morecab from the airport. I did that, and got confirmation texts from them, including a link to track my driver. It didn't work, no one was there. Called the company and she told me they don't book cabs and I'd just to hope someone came. When I started pointing out they'd let me book and prepay she hung up on me! What was the text for? Why accept prepayment and ask for a time? Seems scammy.

A great hotel downtown with beautiful water views. The hotel is large, clean, and has many…read morerestaurants onsite. The staff are friendly and the rooms are well appointed. Great place to stay overall.

So unkept especially the hot tub. I can't respect a hotel that doesn't have hygiene and…read morecleanliness. Ewww

I have mixed emotions about the isthmus weekly. It purports to give…read moreUseful information but for many of us it comes off as cryptic. First of all it's hard to read because of small letters and faint low contrast type. Secondly much of it presumes substantial prior knowledge especially about the entertainers. It's rare when I know who and entertainer is that they're advancing. The ads should say something about their style genre And anything else that would help you determine if they're worth taking the trouble to get to. If you wouldn't presume so much prior knowledge intending only to serve insiders and University youth you could include older generations And benefit The advertiser and enrich the community. Also editorial should be presented as a point counterpoint they should never be a single point of view. If you don't have a credible counterview you should withhold the commentary until you do.

I have picked up a copy of the Isthmus for years, and it is a good FREE weekly paper that tells you…read morewhat is going on in town in terms of music, movies, clubs, etc. The Isthmus though has lost it's best champion - Bill Lueders. He has decided to leave the paper, and that is a true shame. He carried the paper for all of these years, and frankly the rest of the writers while O.K., are so heavily biased it is not even funny. Biased towards the left - the FAR left. If you want equal coverage, fair coverage of Democrats AND Republicans - do not pick up this paper. The heavy bias in favor of liberals cannot be overstated. I find it odd that a couple of months after the protests at the Capitol when in response to letters about a article in the paper that I guess did not have enough liberal spin, Bill Lueders said the paper is NOT biased towards any group and covers all groups equally - he is gone. His attitude towards the protests apparently hurt him as well, as he was perceived as not being as gung-ho in favor of the protests as he could have been. It all smells to me like he was forced out. Just my opinion. However it took place, the paper has lost Bill Lueders. And that means one less reason to pick up this paper weekly, when you can get all of the info online as well for free.