I have not flown with American Airlines since 2006. I had a bad experience returning to NY from San Juan, Puerto Rico. Anywho, I had my flight cancelled by Jet Blue from Fort Lauderdale to NY, I was rebooked for the following morning, however, that was delayed over 11 hours! After sitting in Fort Lauderdale for hours, I finally found a reasonable priced flight to get me out of Florida for about $500. Under normal circumstances, I would have never paid that much to get out, but most of the flights were over $1000, some were $2000, and I even saw one for $3000!! Once we boarded, everything went pretty smooth and since I paid for extra leg room, I had an ample of leg room, but I'm used to Delta and Jet Blue, which have a small tv on the seat ahead, AA doesn't. The food and drink service took quite awhile to start, but aside from that, everything went smooth. I don't know if I'll start flying with you guys again, but thanks for getting me out of Florida when Jet Blue failed. read more

American Airlines - Price Gauging - Airlines Near Me - Miami, Florida

Our flights and seats are changed frequently. We moved to a flight which caused us to have to spend the night in the airport and the original flight still existed. Our seats were changed on another fought which meant we were not sitting together. We were able to remendé that. Our seats were changed on another flight that meant we did not have space for our small carry on. We purposely chose not to have first row for this reason. We were bumped on another flight last Fall due to delay of a connection. My 6'4" husband was forced to sit in a middle seat instead of the aisle seat he had booked. Staff is very nice otherwise we would give a 1. read more

American Airlines sent back my phone I left on a plane from a family vacation flying from Miami to LAX within 3 days! When I left my phone, I thought ...thats it. I'll never see it again. And with it, all the memories from my family vacation in Miami, The Keys, and all of South Florida. Thats what you would probably expect to right? The phone is lost in universe. Well..AA not only found the phone the very next day, their lost and found system made it possible to have my phone back within 3 days after being found in Miami International Airport! We arrived back in LA on Aug 18th and I noticed the phone missing in the morning Aug 19th and immediately filed a report and drove to LAX to ask questions. We arrived feeling scared and anxious that our memories are gone forever. I spoke to 8 AA staff LAX. Each person at LAX didn't seem helpful and most of the reactions were "if the phone is not at LAX, who knows where it could be in the country." Both my GF and Daughter were saddened with the lack of compassion/help. I used Apple's Find app and found the phone in MIA! I left a note on the phone to call my gf and pinged it from LA. Within 30 minutes on the 19th a wonderful man with AA in Miami stated its in safe hands! He promised someone will call us back and on 20th another female AA member called and said FEDEX will be picking it up Monday! The phone and all the life long memories are now with me and we cannot thank AA Miami enough. The Miami staff are true AA ambassadors. We felt the love and sense of urgency to get the phone back to LA all the way from our home in LA. Not even LA AA team members were this helpful. Humanity does exist and the AA Miami Staff are genuine people. We'll be flying AA very soon. read more

American Airlines - Airlines Near Me - Miami, Florida

a very smooth flight, a little delay due to bad weather but something normal. The assistance service for my wife was excellent. In our wait to connect with California we met Toby, a Cuban with a gift and skills in customer service (Envoy). The icing on the cake was Alberto Noy, the supervisor who helped us reaccommodate our flight to SF0. ​​Thank you American for Train your people to help people. un vuelo muy tranquilo, un pequeño retraso por mal tiempo pero algo normal. el servicio de asistencia para mi esposa excelente. En nuestra espera para conectar con California conocimos a Toby, un cubano con don y habilidades del servicio al cliente (Envoy). la cereza del pastel fue Alberto Noy, el supervisor quien nos ayudó con en la reacomodacion de nuestro vuelo a SFO. Gracias American por entrenar a su gente para ayudar a la gente. read more

American Airlines - En mi espera en Miami para conectar con California - Airlines Near Me - Miami, Florida

Please find another airline if you are handicapped or have physical limitations. I had foot surgery a few weeks ago on both of my feet and was treated horribly by AA. I had a small carry on suitcase that I needed to help with mobility while walking and to put my personal item on to reduce the weight. They made me check it in at the gate and so I had to limp through a large airport with pain to get to the baggage claim. Then a few days later (on my way back) they changed my departure gate from D40 to D8 and it took me 45 minutes of painful limping to get to the new gate. I stopped along the way to speak with a woman who was the driver of a transportation cart and asked if she would drive me to my gate. I explained that I recently had surgery on both of my feet. She said the cart (which has enough room for six people) was only for people with wheelchairs and that she could not help me. (If you need a wheelchair in the first place, but don't have one, you're up a creek.) I had another incident a few years ago after having had hand surgery. A man who worked at the gate ramed into my hand HARD and almost knocked me over. All of these incidents were painful and totally unnecessary. American Airlines really needs to make accomodations for people who are handicapped but did not happen to bring a wheel chair with them to the airport. At the very least they could explain how to get accomodations. Do yourself a favor and find another airline if you are handicapped and/or are recovering from surgery. read more

EVERYTHING!!!!! I get that there are weather delays but to have the screen behind the gate counter say that it will depart on time all the way until it than says that it's boarding now and there's not even an airplane at the gate?!!!! There is no honesty with this airline. I could go on but what's the use it won't change. Signed American Airlines Never Again read more

So far I prefer American Airlines at this time. Im hoping to pick a airlines and stick to only that. Unless time doesn't permit when I need to be somewhere by a specific time. I love that they take care of veterans. As well as their bag policy is unbeatable. The customer service for me is always great. Even when I got some issues. The flight itself is not bad either. I haven't had a "did the pilot just get their license experience yet". The flight attendant are nice as well, Seats do recline, the and bathrooms are clean. I rate the wifi a 3. It doesn't have text or talk on it. But does have all other connections. read more

American Airlines - Airlines Near Me - Miami, Florida

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Very unexpected experience ... not in a good way. [Cons] * First of all American Airlines no longer have seat-back monitors for in-flight entertainment. I had to watch movies on my iPhone and unfortunately (1) my plug In headphone only worked on one ear and (2) I was not able to charge my iPhone using USB port on my arrival flight from LAX to Miami. * Upcon arrival, the automatic sliding door was not working and I got stuck in a stuffy passenger boarding bridge or jetway for 5+ minutes. * Upon departure, the metal gate entrance to the passenger boarding bridge or jetway was malfunctioning with beeping sound. The staff had to constantly troubleshoot the issue for 5+ minutes each time the gate failed to open. * Upon departure, I received four "Departure Gate Change" notifications in a 4-hour span and our departure flight was even delayed by 90 minutes. In fact I left my iPhone with my friends (charging due to 50% battery - need more battery for inflight entertainment) and I went on a 45-minute walk within Concourse D. Then out of the blue I heard airport PA system announced my name about the gate change and I had to rush back to D3. At the end gate changed from D15, D34 at 1:30 PM, D3 at 2:30 PM, D10 at 4:30 PM, and finally D45 at 5:15 PM (it was at this moment our flight pushed back from 5:30 PM to 7 PM - first available flight). [Pros] * American Airlines has the most affordable tickets from LAX to Miami? * Good library of movies with many classic & latest movies? I watched 50 First Dates, 500 Days of Summer, The Princess Bride, and The Joy Luck Club. [Conclusion] Absolutely terrible experience - too many gate changes, malfunction gates .. happened twice, no seat-back monitors in order to cram more seats into planes, and flight delays. I have a feeling that my friends will choose Delta over American Airlines for future domestic flights. read more

American Airlines - Automatic sliding door not working & stuck in a stuffy passenger boarding bridge or jetway for 5+ minutes (Jul 2023) - Airlines Near Me - Miami, Florida

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Flight 3212 American Airlines.. ugh I pay for 1st class for reason! I want the 1st class perks. Why did my grouchy Flight attendant not think this is important! We Did not get drinks till in the air... no explanation on why. I got the CCard as I thought I may start using AA.. not so much now... read more

American Airlines is not one of my chose Air carriers, but not because I have had any bad experiences. My business and pleasure travel has been mostly with Delta and United. Recently I flown American Airlines from PBI to Ronald Reagan Airport, and recently from Miami to Aruba. American Airlines provided the best options. For my recent International flight, the check in register attendant was friendly and the process was fast. The gate staff noticed my knne injury limp, and me ask me if I needed a wheelchair at the gate in Aruba. The flight crew was good as well. The only adjustment I had from my chosen airlines, there were not any TV screens, and the snack was a cookie. WiFi on the flight provided free movies and regular TV programing. Overall, we were very satisfied with the flight and most importantly reaching our destination safely. read more

American Airlines - Let's rock! - Airlines Near Me - Miami, Florida

Everything they are rude and never ever on time. Do what ever you have to do to avoid this airline.

Evertyhing should improve Always late. Always issues stalling on the tarmac Bad costumer service read more

North Carolina AA was a trip. They over booked even though I bought our tickets over 6 months ago they did not have a seat for us. The staff at gate tried to be nice but everyone told us a different story of the "why". I did nothing wrong I paid a high price for a ticket and I paid an additional $70.00 to check my bags. But they did not have a seat for me. America Airlines you failed big time. Plus once I finally got back to Dallas at midnight was told I had to go find my luggage as at another gate. Once again all employees we talked to told us something different. I get it, all I ask in life is please help a customer. Really !! I miss Southwest Airlines. read more

This airline is ok. The flight times and gates were moved a few times which adds to some confusion when your arriving trying to get through TSA. Not a huge deal but they did change a few times. Flight was good and actually arrived early with minimal turbulence which is very good. The flight crew was very nice. They don't really give meals on shorter flights anymore but the cookies were good. I'm easy to please. Not really a fan of the entertainment system being run through your phone but I guess that saves the Airline money. Would much rather the seat back screen but that's no more. At least there was a charging port for your phone in the seat. All in all it's a decent airline. If you need to fly them they are ok. read more

We thought JetBlue succeeded in establishing the low bar for airline customer appreciation and servive. Sadly, American Airlines wants to join them with an egregiously poor customer service policy. We purchased international tickets, arriving back at our destination (PVD in this case) around 10 pm. That's about as late as we would consider, when we selected these tickets. We booked the tickets with extra space seating at a cost of about $1,200 each, up at least 30% from about 18 months ago. Thus far, no problem, our ticket purchase was confirmed on September 12th. A couple of days ago, American cancelled one of the return segments, and changed our flight to arrive at 12:11 a.m., meaning we wouldn't get back home unitl about 1:30 a.m. We didn't want to return that late, and called AA Customer Service, and got through promptly (that was a pleasant surprise). Henry in customer service was very polite and helpful, well at least he tried to be helpful. He could not find better routing, so he cancelled our flight. And herein lies the problem. AA'S STANDARD POLICY IS TO ISSUE A CREDIT, NOT REFUND THE PURCHASE! THIS IS COMPLETELY UNFAIR, AND CUSTOMER SERVICE CANNOT FIX THIS. INSTEAD YOU MUST FILE A REQUEST ON THEIR WEBSITE - NOT EASY TO FIND THAT URL) AND THEY WILL REVIEW IT WITHIN 10 DAYS), AND THEY DO NOT SAY YOU WILL GET A REFUND. I DON'T KNOW IF I WILL USE AA FOR THE TRIP, IT DEPENDS ON ROUTING. SO I DON'T KNOW IF/WHEN I'LL BE ABLE TO USE A $2,400 CREDIT. IF AIRLINE CANCELS YOUR FLIGHT AND CANNOT PROVIDE ACCEPTABLE ROUTING THEY SHOULD REFUND YOU MONEY, NO QUESTIONS ASKED. ASSUMING I DO GET A REFUND, THAT'S A LOT OF WORK AND HASSLE FOR AN ISSUE THEY CREATED. Congratulations American Airlines, you have succeeded in ticking off another customer with an appallingly unfair customer service policy (and I'm a Million Mile Flyer with AA - you'd think loyalty would be reciprocal). read more

American Airlines - AA ON TIME TODAY! - Airlines Near Me - Miami, Florida

I just flew from LAX to Miami on my way to Havana and am disappointed/frustrates that AA did not send a required form earlier via email or text. Having to fill it out on one's phone at the counter is ridiculous! I know Yelp not the usual platform for this but want to get the word out for those Americans going solo to Havana. Then you get your Visa to Cuba at the AA counter ONLY. $100 credit card only. Doing it earlier by mail involves extra fees of about $35! read more

I have flown AA for years and have always been very happy. They have taken good came of my family when traveling. read more

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American Airlines deserves less than one star . My mom was placed on hold for over two hours. Once she finally talked to a "representative", typically a low wage employee oversees , the person on the line was extremely rude. They made my mom wait another hour just to change her airline flight. Once it was done , they charged her $2,700 more for the Same Exact Flight!!! Unbelievable . If all that isn't enough they pack you on these flights like sardines . These are the new flights and airlines they purchased . Made for discomfort . Created for maximum profit and minimum convenience for us , the customers . Customers on the flights were getting sick for lack of room. There was almost a fight. Besides all this the lady at the counter was rude. American Airlines wants you to do everything yourself . Check in yourself, check the bags yourself , print out the boarding passes yourself , well then what the hell are we paying you for ? They get an F! read more

American Airlines - Airlines Near Me - Miami, Florida

I will NEVER fly American Airlines again! We had a canceled flight from Miami to Indianapolis. Waited in line for 2 hours to get a new flight with a 2 year old. To be spoke to rudely by Elizabeth and her supervisor Stefan simply for asking a question. Now we get to fly from Miami to Tampa to North Carolina to Indianapolis with a toddler and no diapers or wipes bc we now have NO access any of our bags until tomorrow night at 10:00pm... WHAT A JOKE OF A COMPANY AND THEIR EMPLOYEES ARE UNPROFESSIONAL AND RUDE! Avoid American Airlines and fly delta every time... lesson learned! This is truly pathetic... do better read more

American Airlines - Airlines Near Me - Miami, Florida

Our flights got delayed almost 11 hours and messed up our vacation. No accountability and just rude. That's about it.

The staff at the Miami airport is so rude. I fly frequently for work and this was the worst experience I have had with an airline.

Currently sitting on the tarmac, over an hour late taking off, its hot as hell in here and the excuse is "paperwork from the last flight." Why were we allowed to board if you weren't ready?! Then it was, "we need more oxygen tanks on board. The last announcement was that you're still counting passengers. What? An hour wasn't long enough to do that. I'm about to miss my connection and get stuck in DFW. Reminding me why I haven't flown with you in a while. read more

Everything! Changing flight, so many delays, don't care to accommodate seniors. Terrible experience!!! Will never book another flight with this Airline... TSA, horrible experience. They chose to not hear what the customer has to say. The female TSA officer had an attitude. I've never been subjected to a search when informing the officer, I had 2 hip replacements n a device implant in my chest . Totally ignored, mean while let others go through with hoodies n sweaters on.... read more

I took 2 trips in 2 days with the airline one from Chicago to Miami, and the other from Miami to Managua , both delayed with waiting time more than 1 hour. Ac in the the flight from Miami to Managua really terrible read more

I flight was delayed 4 HOURS and still counting as of right now I'm still here unbelievable!!! There was a problem with the engine and the didn't even change the plane I can't believe it... and the worst thing is since it was delayed for so long there another group trying to get on the plane and since there trying to fix the plane there might not be enough space for everyone read more

American Airlines - SO MANY PEOPLE!!!!! I can't believe it - Airlines Near Me - Miami, Florida

Talk about poor customer service!!! The gate people in Trinidad were horrible and very rude. I will find a different way to the island next time. read more

If I could give a lower review I would. Flight was full and we were told we didn't make the cut. Okay no problem. But waiting 5 hours to get our bags... Terrible service from the staff read more

I was a passenger of Flight 1801 headed from Newark, New Jersey to Miami on March 30th, 2025. Summary: * 4 returns to the gate * Poor explanations given and no explanation why we deplaned on the 4th return * 11 1/2 hours for a flight that should have taken 2 1/2 hours * Besides the small snack and drink offered an 1 1/2 hours in, no other snack and drinks offered. The specifics: Our flight planned to take off at 12:55pm but was delayed. Rumors spread that a passenger was kicked off the plane. The Captain wasn't honest and gave an excuse about some things needing to be straightened out. We were taken back to the gate. We took off at around 1:48pm. At 4:45pm we were diverted and landed in Tampa. We are being told that there were thunderstorms in Miami and they aren't letting planes land, and that because of this, we need to refuel. After sitting on the runway for 1 hour 15 minutes, we reached the gate in Tampa at around 6:08pm. At 6:45pm we got our gas in Tampa and were told we would be leaving soon. At 7:25pm, we still had not taken off, after sitting on the runway over 40 minutes. At 7:27, the Captain told us that we may have had a bird strike to our engine. He said that mechanics needed to come out to evaluate the engine. After 7 hours in a plane, a few passengers began expressing dissatisfaction. Instead of empathy, I actually heard a flight attended say, "why are these people so upset"? We taxied back to the Tampa gate again. At 7:48pm, we are told there was no bird strike and we would be taking off. At 8:38pm we had been on the runway for over an hour. At 8:41pm, the Captain said, if we don't take off in the next few minutes, we will have to go back to the gate again". No explanations were given why. At 8:48pm, we are headed back to the Tampa gate. This is now our 4th return to the gate. This time we disembarked. We re-boarded and finally took off for Miami at 11:08pm. We arrived in Miami around 12:00pm. If you have any choice in the matter, do not fly American Airlines. They are the worst. If you don't believe me search their ratings across multiple websites, they are the the lowest rated airline of all. read more

flying with American has been the worst experience of my entire life. our fight on our way to our vacation was delayed and continued to be delayed in 30 minute increments until it was delayed by 4 hours due to AC malfunctions we then sat on the tarmac for and hour before we finally took off. on our way back from vacation our first flight was moved up by 2 hours which was fine with us, however our second flight ended up being delayed and then canceled. they service desk was no help at all and we had to do all of our rebooking the next flight out was for the following morning. they then told us that they could not comp our hotel stay because the cancellation was due to weather and they couldnt predict weather (as if we can) and hour later that flight also got canceled due to weather ( I thought you couldn't predict the weather but apparently you can enough to cancel a flight that is 9 hours out for bad weather???) the next flight available was way later and gave us a 20 minute connection in a gigantic airport with our gates on opposite sides. we ended up canceling everything and booking with united read more

I would like to advocate for a zero star option for this AA hub. This is the absolute worst port of entry; the American Airlines agents are by far the rudest among their hubs. They are unhelpful, snap at you every chance you get, and you dare not need help because they will shame you to no end. They also love to give conflicting information. One agent will send you someplace then the next will tell you how wrong you are and send you back to the place that sent you there. I would fly to the moon in order to avoid this hub. Even as a Oneworld Emerald I get treated like trash. Yelp, please remove the one star they currently have as they do not deserve that much credit. read more

AA couldn't keep an on time flight if their life depended on it. Again another vacation is getting ruined by incompetence from this airline. It's not weather related but just true incompetence. read more

sebastian cole is a lifesaver!! give him a raise! i sprinted through the airport and then got to my gate only to find it closed but he helped me get on!!!! thank you read more

Talking about an airline is not an easy thing. There are so many variables that can go both right and wrong. This time, my trip was from MIA to DCA and back. I can tell you that both trips were identical in the sense of experience, with the only portion that drives me nuts is the rush about giving you a drink and collecting it a few minutes later. I mean, let me enjoy the drink! Onboard entertainment going to DCA was a disaster as I could not get on. Coming back, however, took a minute, but I was able to log in. Remember to always use the app. The crew and pilot were excellent in their service. The planes I took were a- A319, which you can feel it was a commuter plane. Plane two was an A321, and this one felt much newer. Yet some laugage overhead compartments were small. Either way, the flight was simple and to the point. I do recommend AA for less than 3 hour flights. Your behind would feel the difference one way or another. read more

Absolutely worst hub is Miami. 10:00 PM flight delayed until 8:30AM next day. No hotel vouchers available. Everyone left to find their own hotel. Food vouchers are $12, please that doesn't cover half of restaurants cost in Miami airport. Rescheduled flight again fron 8:30 AM to 5:30 PM. No explanation and AA employees rude and surly. Worst hub and airline in my experience. read more

I think for all that these people have to endure, they did a good job. With all the cancellations and rude customers they handled. Treat others as you would want to be treated. I gave them kindness and they gave it back. read more

The AA agents working the floor at Miami International Airport's Door 4 self service Zone 5 are extremely rude to their customers. I asked one agent for help, told him I didn't have my military ID on me and he started yelling that I was an imposter. I told him I have a picture of my ID and he threatened to get me arrested. When I asked for his name, he refused to give that to me. Told me he doesn't have to tell me his name, covered his ID and walked off. I went to the desk to talk to the supervisor and he told me there was nothing that he can do. I stuck around to talk to another supervisor Leslie or Rosie and she told me the same thing. The supervisors told me that they couldn't do anything and I could only file a complaint online. When I asked for a manager they told me that there were none around. The supervisors did absolutely nothing until they saw that I would not leave. That's when they finally told me his name was David. What is his last name? We're not aloud to give you his last name. This is how they treat paying customers read more

I was out of town for several months for elective rotations, and some took me out of the U.S. My trek eastward was made possible by American Airlines. My trek back home, the same. While the trek was inevitably long and tiring, there were some things that AA could have done better. For one, they could stock actual food. I don't mind paying for it, as long as it's food, and not a cheap version of a lunchable (throwback to elementary school). The snacks are low-quality, and are most definitely NOT worth the price. For the nation's largest airline, I expected better. On the flip side, the drinks were ok. But it is hard to mess that up. They also had tasty cinnamon crackers on one leg of my trip, so that was good. Their agent at the counter wanted to double-charge me for my check-in bags. I politely explained to her that I already paid for the bags from where I first began my homebound journey. She insisted I had to pay again, until I showed her my documents. I guess she say my other credentials, so she stopped insisting. But that was pretty ridiculous attempt at nickel-and-diming me. The flight staff was great, however. The stewardesses were very friendly, and even took the time to get me extra coffee and cinnamon crackers when I requested them. I would say that AA out of Miami Int'l Airport runs around the average, hence the 3-stars. They should train their agents at the check-in counter better, and get actual food options on the plane, and they would be golden. read more

American Airlines - Airlines Near Me - Miami, Florida

American is one of the lowest of the low on my ratings consistently bc of their poor adherence to any sort of schedule when it comes to flights being on time, or any kind of accountability for it whatsoever. Their phrase of choice is, "Come back tomorrow!" Are you kidding me?!? When people have booked and paid for trips, excursions and cars? That's absolutely unacceptable. They're awful. Consistently one of the worst airlines in my experience. I avoid them at all costs unless they happen to be the only airline flying to a destination I have to go to for work or personal. Unfortunately, that was the case recently so I was forced to fly with them. This once, our flights had no major issues. But still, poor choice of snacks and planes are getting worse and worse as far as space and comfort. Additionally, we sat in business class on the last leg of our travel and they don't even have TVs in the headrests anymore - you are encouraged to log into their website on your own device. How lazy can you be?! Now I have to bring my own entertainment as well. Soon I think I might have to bring my own wings and pay them for the pleasure of flying myself somewhere.... read more

Here is to the importance of reading the fine print. Is it to travel from Connecticut to Miami. After looking at a Is variety of airports and airlines I chose American on a Boston, which was a 2 plus our ride, because they had access to a lounge that allowed me to drive early be sure I could get there and when leaving my meeting in Miami get to the airport early enough given traffic issues and again have access to the launch. Now I paid up for 1st class which was an excellent experience flying out of Boston to Miami. And part of that was when I got to Boston I showed my boarding pass and the lounge let me in period perfect! So with great anticipation I arrived in Miami, early so I could charge phones do some paperwork and relax and only have to walk a few gates to the flight no hassle no problem. Surprise! And I clicked further on the access to the lounge I would have realized and been told that either for a fee for a-day pass or a membership I could get it. Yeah though I thought I was going to be a great new fan of American Airlines but it's about the total process and being disappointed here sitting on the floor kind of took all that away from me. OK, I get it not so fair to give them a low rating given that I didn't read all the details. But after the great experience in Boston, you can imagine my disappointment here in Miami come people were friendly they just stood by the rules and I'm just upset with myself. read more

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American Airlines is the worst. I typically fly Southwest but of course they don't go to Colombia, sad face. So I was stuck with AA. I was hassled by an AA lady checking in on my way to CTG about having some visa forms filled out. I'm only going for seven days, why would I need a visa? I told her to just check me in. If there's an issue the computer will alert her. Of course, there was no issue eye roll. Coming back home was even worse. So the plane leaving Cartagena was delayed causing everyone on the plane to miss their connecting flight. I had to rebook my flight for the following day. The hotel AA assigned us to was disgusting and there was no shuttle transportation to and from the Miami airport. Overall terrible experience. I would have been better off using Spirit. read more