I have not flown with American Airlines since 2006. I had a bad experience returning to NY from San Juan, Puerto Rico. Anywho, I had my flight cancelled by Jet Blue from Fort Lauderdale to NY, I was rebooked for the following morning, however, that was delayed over 11 hours! After sitting in Fort Lauderdale for hours, I finally found a reasonable priced flight to get me out of Florida for about $500. Under normal circumstances, I would have never paid that much to get out, but most of the flights were over $1000, some were $2000, and I even saw one for $3000!! Once we boarded, everything went pretty smooth and since I paid for extra leg room, I had an ample of leg room, but I'm used to Delta and Jet Blue, which have a small tv on the seat ahead, AA doesn't. The food and drink service took quite awhile to start, but aside from that, everything went smooth. I don't know if I'll start flying with you guys again, but thanks for getting me out of Florida when Jet Blue failed. read more

American Airlines - Price Gauging - Airlines Near Me - Miami, Florida

Flying is hit and miss these days, to say the least. It feels like a crapshoot. We've had excellent AA experiences from Miami as well as terrible ones. And it's tough to predict which you're going to get. When things go bad, they seem to go really badly. But if you're lucky, you can have a perfectly fine experience. Good luck to us all. read more

American Airlines sent back my phone I left on a plane from a family vacation flying from Miami to LAX within 3 days! When I left my phone, I thought ...thats it. I'll never see it again. And with it, all the memories from my family vacation in Miami, The Keys, and all of South Florida. Thats what you would probably expect to right? The phone is lost in universe. Well..AA not only found the phone the very next day, their lost and found system made it possible to have my phone back within 3 days after being found in Miami International Airport! We arrived back in LA on Aug 18th and I noticed the phone missing in the morning Aug 19th and immediately filed a report and drove to LAX to ask questions. We arrived feeling scared and anxious that our memories are gone forever. I spoke to 8 AA staff LAX. Each person at LAX didn't seem helpful and most of the reactions were "if the phone is not at LAX, who knows where it could be in the country." Both my GF and Daughter were saddened with the lack of compassion/help. I used Apple's Find app and found the phone in MIA! I left a note on the phone to call my gf and pinged it from LA. Within 30 minutes on the 19th a wonderful man with AA in Miami stated its in safe hands! He promised someone will call us back and on 20th another female AA member called and said FEDEX will be picking it up Monday! The phone and all the life long memories are now with me and we cannot thank AA Miami enough. The Miami staff are true AA ambassadors. We felt the love and sense of urgency to get the phone back to LA all the way from our home in LA. Not even LA AA team members were this helpful. Humanity does exist and the AA Miami Staff are genuine people. We'll be flying AA very soon. read more

American Airlines - Airlines Near Me - Miami, Florida

Just when I thought American Airlines couldn't get any worse, they do. There are NO signs in this ginormous airport for precheck so I had to ask someone. They told me it depends on what gate. So I finally find the precheck line and I get flagged! I was told I had to go back to customer service to get my precheck number in EVEN THOUGH THE ORIGINAL AGENT ALREADY CHECKED IT FOR ME. Please AA get it together. I go back to the desk and have to wait even though I got a voucher to skip the line. I was told to "calm down" because my flight was leaving in 30 minutes. I was told "you're not making that flight" by your horrible agent. I get to the desk finally and the lady goes you'll make your flight. After I said the airport is ginormous, she agreed. What is wrong with your associates? Are they able to tell time? Do they have any sort of customer service. The answer is clear as day - NO. American airlines in Miami is awful. Beyond terrible and looks like things NEVER improve. read more

Terrible service at gate in Argentina, terrible flight attendants during greeting and so unfriendly when we hit if the plane. Not a smile from any of them in 9 hours to Miami. Young man was throwing the trays from three feet away and one hit a customer with no apology. I'll never fly them again They need to learn from Delta or Southwest on customer service read more

a very smooth flight, a little delay due to bad weather but something normal. The assistance service for my wife was excellent. In our wait to connect with California we met Toby, a Cuban with a gift and skills in customer service (Envoy). The icing on the cake was Alberto Noy, the supervisor who helped us reaccommodate our flight to SF0. ​​Thank you American for Train your people to help people. un vuelo muy tranquilo, un pequeño retraso por mal tiempo pero algo normal. el servicio de asistencia para mi esposa excelente. En nuestra espera para conectar con California conocimos a Toby, un cubano con don y habilidades del servicio al cliente (Envoy). la cereza del pastel fue Alberto Noy, el supervisor quien nos ayudó con en la reacomodacion de nuestro vuelo a SFO. Gracias American por entrenar a su gente para ayudar a la gente. read more

American Airlines - En mi espera en Miami para conectar con California - Airlines Near Me - Miami, Florida

So far I prefer American Airlines at this time. Im hoping to pick a airlines and stick to only that. Unless time doesn't permit when I need to be somewhere by a specific time. I love that they take care of veterans. As well as their bag policy is unbeatable. The customer service for me is always great. Even when I got some issues. The flight itself is not bad either. I haven't had a "did the pilot just get their license experience yet". The flight attendant are nice as well, Seats do recline, the and bathrooms are clean. I rate the wifi a 3. It doesn't have text or talk on it. But does have all other connections. read more

American Airlines - Airlines Near Me - Miami, Florida

See all

Very unexpected experience ... not in a good way. [Cons] * First of all American Airlines no longer have seat-back monitors for in-flight entertainment. I had to watch movies on my iPhone and unfortunately (1) my plug In headphone only worked on one ear and (2) I was not able to charge my iPhone using USB port on my arrival flight from LAX to Miami. * Upcon arrival, the automatic sliding door was not working and I got stuck in a stuffy passenger boarding bridge or jetway for 5+ minutes. * Upon departure, the metal gate entrance to the passenger boarding bridge or jetway was malfunctioning with beeping sound. The staff had to constantly troubleshoot the issue for 5+ minutes each time the gate failed to open. * Upon departure, I received four "Departure Gate Change" notifications in a 4-hour span and our departure flight was even delayed by 90 minutes. In fact I left my iPhone with my friends (charging due to 50% battery - need more battery for inflight entertainment) and I went on a 45-minute walk within Concourse D. Then out of the blue I heard airport PA system announced my name about the gate change and I had to rush back to D3. At the end gate changed from D15, D34 at 1:30 PM, D3 at 2:30 PM, D10 at 4:30 PM, and finally D45 at 5:15 PM (it was at this moment our flight pushed back from 5:30 PM to 7 PM - first available flight). [Pros] * American Airlines has the most affordable tickets from LAX to Miami? * Good library of movies with many classic & latest movies? I watched 50 First Dates, 500 Days of Summer, The Princess Bride, and The Joy Luck Club. [Conclusion] Absolutely terrible experience - too many gate changes, malfunction gates .. happened twice, no seat-back monitors in order to cram more seats into planes, and flight delays. I have a feeling that my friends will choose Delta over American Airlines for future domestic flights. read more

American Airlines - Automatic sliding door not working & stuck in a stuffy passenger boarding bridge or jetway for 5+ minutes (Jul 2023) - Airlines Near Me - Miami, Florida

See all

American Airlines is not one of my chose Air carriers, but not because I have had any bad experiences. My business and pleasure travel has been mostly with Delta and United. Recently I flown American Airlines from PBI to Ronald Reagan Airport, and recently from Miami to Aruba. American Airlines provided the best options. For my recent International flight, the check in register attendant was friendly and the process was fast. The gate staff noticed my knne injury limp, and me ask me if I needed a wheelchair at the gate in Aruba. The flight crew was good as well. The only adjustment I had from my chosen airlines, there were not any TV screens, and the snack was a cookie. WiFi on the flight provided free movies and regular TV programing. Overall, we were very satisfied with the flight and most importantly reaching our destination safely. read more

American Airlines - Let's rock! - Airlines Near Me - Miami, Florida

I have flown a lot over many airlines between divorced parents and I like to travel internationally as well. I travel with a mini bag that goes across my chest for my essentials like passport and wallet, alongside a backpack and carryon. I know its 1 overhead item, 1 under the seat item, but my bag counts as a third even though it is basically attached to my body and they threatened to call the police to force me to take it off takes no space. I literally replaced what was in my backpack and carried it in my hands onto the plane to put my bag inside. It just seems like a lack of common sense. American probably one of the worst airlines I flew on and the only reason I did was because I used credit card points. Alaska, Delta, United, Southwest, Latam haven't threatened to call security over my mini shoulder bag read more

EVERYTHING!!!!! I get that there are weather delays but to have the screen behind the gate counter say that it will depart on time all the way until it than says that it's boarding now and there's not even an airplane at the gate?!!!! There is no honesty with this airline. I could go on but what's the use it won't change. Signed American Airlines Never Again read more

Flight 3212 American Airlines.. ugh I pay for 1st class for reason! I want the 1st class perks. Why did my grouchy Flight attendant not think this is important! We Did not get drinks till in the air... no explanation on why. I got the CCard as I thought I may start using AA.. not so much now... read more

This airline is ok. The flight times and gates were moved a few times which adds to some confusion when your arriving trying to get through TSA. Not a huge deal but they did change a few times. Flight was good and actually arrived early with minimal turbulence which is very good. The flight crew was very nice. They don't really give meals on shorter flights anymore but the cookies were good. I'm easy to please. Not really a fan of the entertainment system being run through your phone but I guess that saves the Airline money. Would much rather the seat back screen but that's no more. At least there was a charging port for your phone in the seat. All in all it's a decent airline. If you need to fly them they are ok. read more

Our flights and seats are changed frequently. We moved to a flight which caused us to have to spend the night in the airport and the original flight still existed. Our seats were changed on another fought which meant we were not sitting together. We were able to remendé that. Our seats were changed on another flight that meant we did not have space for our small carry on. We purposely chose not to have first row for this reason. We were bumped on another flight last Fall due to delay of a connection. My 6'4" husband was forced to sit in a middle seat instead of the aisle seat he had booked. Staff is very nice otherwise we would give a 1. read more

Everything they are rude and never ever on time. Do what ever you have to do to avoid this airline.

Evertyhing should improve Always late. Always issues stalling on the tarmac Bad costumer service read more

I will never be flying American again I will never recommend it and will always tell people to fly different airlines because yesterday was the worst experience I have ever had now I get it everyone had delays and things got messed up but it was ridiculous I was stuck in the Chattanooga airport for 7 hours then finally got to Dallas Fort Worth where I thought my problems were over until my flight to Austin kept getting delayed time and time again until finally at 1:45am they let us board we get on the runway sit for 45 minutes the pilot comes on and says we won't be able to fly due to a mechanical issue so we come back to the gate and wait another 30 minutes for a gate operator to come let us off and at this point there has been 10 plus delays throughout my trip from Tennessee to Texas and the customer service operator informed us that there is no issue with the airplane now 3am the flight gets rescheduled to 5am but I also finally get a voucher for a hotel and a meal which is ridiculous 2 hours before my flight and the meal was only $12 in a airport that can maybe get me a water the frustration from all the passengers and the trauma from being in the airport 12 plus hours is insane and the staff lacked any kind of empathy and compassion for us this is also the second time in a row where I've flown American and they have canceled my quick flight to Austin never again will I fly American and as I said will always recommend a different airline read more

We thought JetBlue succeeded in establishing the low bar for airline customer appreciation and servive. Sadly, American Airlines wants to join them with an egregiously poor customer service policy. We purchased international tickets, arriving back at our destination (PVD in this case) around 10 pm. That's about as late as we would consider, when we selected these tickets. We booked the tickets with extra space seating at a cost of about $1,200 each, up at least 30% from about 18 months ago. Thus far, no problem, our ticket purchase was confirmed on September 12th. A couple of days ago, American cancelled one of the return segments, and changed our flight to arrive at 12:11 a.m., meaning we wouldn't get back home unitl about 1:30 a.m. We didn't want to return that late, and called AA Customer Service, and got through promptly (that was a pleasant surprise). Henry in customer service was very polite and helpful, well at least he tried to be helpful. He could not find better routing, so he cancelled our flight. And herein lies the problem. AA'S STANDARD POLICY IS TO ISSUE A CREDIT, NOT REFUND THE PURCHASE! THIS IS COMPLETELY UNFAIR, AND CUSTOMER SERVICE CANNOT FIX THIS. INSTEAD YOU MUST FILE A REQUEST ON THEIR WEBSITE - NOT EASY TO FIND THAT URL) AND THEY WILL REVIEW IT WITHIN 10 DAYS), AND THEY DO NOT SAY YOU WILL GET A REFUND. I DON'T KNOW IF I WILL USE AA FOR THE TRIP, IT DEPENDS ON ROUTING. SO I DON'T KNOW IF/WHEN I'LL BE ABLE TO USE A $2,400 CREDIT. IF AIRLINE CANCELS YOUR FLIGHT AND CANNOT PROVIDE ACCEPTABLE ROUTING THEY SHOULD REFUND YOU MONEY, NO QUESTIONS ASKED. ASSUMING I DO GET A REFUND, THAT'S A LOT OF WORK AND HASSLE FOR AN ISSUE THEY CREATED. Congratulations American Airlines, you have succeeded in ticking off another customer with an appallingly unfair customer service policy (and I'm a Million Mile Flyer with AA - you'd think loyalty would be reciprocal). read more

American Airlines - AA ON TIME TODAY! - Airlines Near Me - Miami, Florida

Please find another airline if you are handicapped or have physical limitations. I had foot surgery a few weeks ago on both of my feet and was treated horribly by AA. I had a small carry on suitcase that I needed to help with mobility while walking and to put my personal item on to reduce the weight. They made me check it in at the gate and so I had to limp through a large airport with pain to get to the baggage claim. Then a few days later (on my way back) they changed my departure gate from D40 to D8 and it took me 45 minutes of painful limping to get to the new gate. I stopped along the way to speak with a woman who was the driver of a transportation cart and asked if she would drive me to my gate. I explained that I recently had surgery on both of my feet. She said the cart (which has enough room for six people) was only for people with wheelchairs and that she could not help me. (If you need a wheelchair in the first place, but don't have one, you're up a creek.) I had another incident a few years ago after having had hand surgery. A man who worked at the gate ramed into my hand HARD and almost knocked me over. All of these incidents were painful and totally unnecessary. American Airlines really needs to make accomodations for people who are handicapped but did not happen to bring a wheel chair with them to the airport. At the very least they could explain how to get accomodations. Do yourself a favor and find another airline if you are handicapped and/or are recovering from surgery. read more

I just flew from LAX to Miami on my way to Havana and am disappointed/frustrates that AA did not send a required form earlier via email or text. Having to fill it out on one's phone at the counter is ridiculous! I know Yelp not the usual platform for this but want to get the word out for those Americans going solo to Havana. Then you get your Visa to Cuba at the AA counter ONLY. $100 credit card only. Doing it earlier by mail involves extra fees of about $35! read more

I have flown AA for years and have always been very happy. They have taken good came of my family when traveling. read more

See all

North Carolina AA was a trip. They over booked even though I bought our tickets over 6 months ago they did not have a seat for us. The staff at gate tried to be nice but everyone told us a different story of the "why". I did nothing wrong I paid a high price for a ticket and I paid an additional $70.00 to check my bags. But they did not have a seat for me. America Airlines you failed big time. Plus once I finally got back to Dallas at midnight was told I had to go find my luggage as at another gate. Once again all employees we talked to told us something different. I get it, all I ask in life is please help a customer. Really !! I miss Southwest Airlines. read more

American Airlines deserves less than one star . My mom was placed on hold for over two hours. Once she finally talked to a "representative", typically a low wage employee oversees , the person on the line was extremely rude. They made my mom wait another hour just to change her airline flight. Once it was done , they charged her $2,700 more for the Same Exact Flight!!! Unbelievable . If all that isn't enough they pack you on these flights like sardines . These are the new flights and airlines they purchased . Made for discomfort . Created for maximum profit and minimum convenience for us , the customers . Customers on the flights were getting sick for lack of room. There was almost a fight. Besides all this the lady at the counter was rude. American Airlines wants you to do everything yourself . Check in yourself, check the bags yourself , print out the boarding passes yourself , well then what the hell are we paying you for ? They get an F! read more

American Airlines - Airlines Near Me - Miami, Florida

I will NEVER fly American Airlines again! We had a canceled flight from Miami to Indianapolis. Waited in line for 2 hours to get a new flight with a 2 year old. To be spoke to rudely by Elizabeth and her supervisor Stefan simply for asking a question. Now we get to fly from Miami to Tampa to North Carolina to Indianapolis with a toddler and no diapers or wipes bc we now have NO access any of our bags until tomorrow night at 10:00pm... WHAT A JOKE OF A COMPANY AND THEIR EMPLOYEES ARE UNPROFESSIONAL AND RUDE! Avoid American Airlines and fly delta every time... lesson learned! This is truly pathetic... do better read more

American Airlines - Airlines Near Me - Miami, Florida

Currently sitting on the tarmac, over an hour late taking off, its hot as hell in here and the excuse is "paperwork from the last flight." Why were we allowed to board if you weren't ready?! Then it was, "we need more oxygen tanks on board. The last announcement was that you're still counting passengers. What? An hour wasn't long enough to do that. I'm about to miss my connection and get stuck in DFW. Reminding me why I haven't flown with you in a while. read more

Our flights got delayed almost 11 hours and messed up our vacation. No accountability and just rude. That's about it.

Talk about poor customer service!!! The gate people in Trinidad were horrible and very rude. I will find a different way to the island next time. read more

The staff at the Miami airport is so rude. I fly frequently for work and this was the worst experience I have had with an airline.

Everything! Changing flight, so many delays, don't care to accommodate seniors. Terrible experience!!! Will never book another flight with this Airline... TSA, horrible experience. They chose to not hear what the customer has to say. The female TSA officer had an attitude. I've never been subjected to a search when informing the officer, I had 2 hip replacements n a device implant in my chest . Totally ignored, mean while let others go through with hoodies n sweaters on.... read more

I took 2 trips in 2 days with the airline one from Chicago to Miami, and the other from Miami to Managua , both delayed with waiting time more than 1 hour. Ac in the the flight from Miami to Managua really terrible read more

I flight was delayed 4 HOURS and still counting as of right now I'm still here unbelievable!!! There was a problem with the engine and the didn't even change the plane I can't believe it... and the worst thing is since it was delayed for so long there another group trying to get on the plane and since there trying to fix the plane there might not be enough space for everyone read more

American Airlines - SO MANY PEOPLE!!!!! I can't believe it - Airlines Near Me - Miami, Florida

If I could give a lower review I would. Flight was full and we were told we didn't make the cut. Okay no problem. But waiting 5 hours to get our bags... Terrible service from the staff read more

Talking about an airline is not an easy thing. There are so many variables that can go both right and wrong. This time, my trip was from MIA to DCA and back. I can tell you that both trips were identical in the sense of experience, with the only portion that drives me nuts is the rush about giving you a drink and collecting it a few minutes later. I mean, let me enjoy the drink! Onboard entertainment going to DCA was a disaster as I could not get on. Coming back, however, took a minute, but I was able to log in. Remember to always use the app. The crew and pilot were excellent in their service. The planes I took were a- A319, which you can feel it was a commuter plane. Plane two was an A321, and this one felt much newer. Yet some laugage overhead compartments were small. Either way, the flight was simple and to the point. I do recommend AA for less than 3 hour flights. Your behind would feel the difference one way or another. read more

I was a passenger of Flight 1801 headed from Newark, New Jersey to Miami on March 30th, 2025. Summary: * 4 returns to the gate * Poor explanations given and no explanation why we deplaned on the 4th return * 11 1/2 hours for a flight that should have taken 2 1/2 hours * Besides the small snack and drink offered an 1 1/2 hours in, no other snack and drinks offered. The specifics: Our flight planned to take off at 12:55pm but was delayed. Rumors spread that a passenger was kicked off the plane. The Captain wasn't honest and gave an excuse about some things needing to be straightened out. We were taken back to the gate. We took off at around 1:48pm. At 4:45pm we were diverted and landed in Tampa. We are being told that there were thunderstorms in Miami and they aren't letting planes land, and that because of this, we need to refuel. After sitting on the runway for 1 hour 15 minutes, we reached the gate in Tampa at around 6:08pm. At 6:45pm we got our gas in Tampa and were told we would be leaving soon. At 7:25pm, we still had not taken off, after sitting on the runway over 40 minutes. At 7:27, the Captain told us that we may have had a bird strike to our engine. He said that mechanics needed to come out to evaluate the engine. After 7 hours in a plane, a few passengers began expressing dissatisfaction. Instead of empathy, I actually heard a flight attended say, "why are these people so upset"? We taxied back to the Tampa gate again. At 7:48pm, we are told there was no bird strike and we would be taking off. At 8:38pm we had been on the runway for over an hour. At 8:41pm, the Captain said, if we don't take off in the next few minutes, we will have to go back to the gate again". No explanations were given why. At 8:48pm, we are headed back to the Tampa gate. This is now our 4th return to the gate. This time we disembarked. We re-boarded and finally took off for Miami at 11:08pm. We arrived in Miami around 12:00pm. If you have any choice in the matter, do not fly American Airlines. They are the worst. If you don't believe me search their ratings across multiple websites, they are the the lowest rated airline of all. read more

Negative rating! Worst airline! Numerous mechanical delays in Miami. Also, the baggage management has no clue and the entire process is broken. Customer service is extremely understaffed and unable to get anything accomplished. Over 3 hours to get a bag!! No one has any idea what to do or what is going on. If you can avoid this airline, do it! read more

I would like to advocate for a zero star option for this AA hub. This is the absolute worst port of entry; the American Airlines agents are by far the rudest among their hubs. They are unhelpful, snap at you every chance you get, and you dare not need help because they will shame you to no end. They also love to give conflicting information. One agent will send you someplace then the next will tell you how wrong you are and send you back to the place that sent you there. I would fly to the moon in order to avoid this hub. Even as a Oneworld Emerald I get treated like trash. Yelp, please remove the one star they currently have as they do not deserve that much credit. read more

Here is to the importance of reading the fine print. Is it to travel from Connecticut to Miami. After looking at a Is variety of airports and airlines I chose American on a Boston, which was a 2 plus our ride, because they had access to a lounge that allowed me to drive early be sure I could get there and when leaving my meeting in Miami get to the airport early enough given traffic issues and again have access to the launch. Now I paid up for 1st class which was an excellent experience flying out of Boston to Miami. And part of that was when I got to Boston I showed my boarding pass and the lounge let me in period perfect! So with great anticipation I arrived in Miami, early so I could charge phones do some paperwork and relax and only have to walk a few gates to the flight no hassle no problem. Surprise! And I clicked further on the access to the lounge I would have realized and been told that either for a fee for a-day pass or a membership I could get it. Yeah though I thought I was going to be a great new fan of American Airlines but it's about the total process and being disappointed here sitting on the floor kind of took all that away from me. OK, I get it not so fair to give them a low rating given that I didn't read all the details. But after the great experience in Boston, you can imagine my disappointment here in Miami come people were friendly they just stood by the rules and I'm just upset with myself. read more

See all

I think for all that these people have to endure, they did a good job. With all the cancellations and rude customers they handled. Treat others as you would want to be treated. I gave them kindness and they gave it back. read more

AA couldn't keep an on time flight if their life depended on it. Again another vacation is getting ruined by incompetence from this airline. It's not weather related but just true incompetence. read more

Not sure what to call it, but Flight AA1017 has 6 black men and a black woman sitting in the exit row and the older male flight attendant walked up and demanded EVERYONE's ticket claiming "this is premium seating, we need to make sure you're all in your right seat!" Ain't that a bitch!!!!? So wait, I've NEVER had this demanded of me in my 33 years of flying. This guy must have retired from United Airlines and joined AA. UNBELIEVABLE!!!! Oh yeah, he ate crow when he apologized and said his ipad didn't show these rows occupied. Even if it didn't, the flight is no where near full, so honestly, it doesn't matter does it? We all agreed to assist in the event of an emergency, I guess these large fellas should just fend for themselves (ourselves), but we are bigger than that... read more

American Airlines - The butthole who demanded everyone in the exit row produce a ticket. Yeah, he was embarrassed when everyone did... - Airlines Near Me - Miami, Florida