American Airlines

1.7 (1.1k reviews)

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American Airlines - Returning views: over Doral - Airlines Near Me - Miami, Florida

American Airlines - Finally seated...ready for Punta Cana beaches and fun! - Airlines Near Me - Miami, Florida

American Airlines - Airlines Near Me - Miami, Florida

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Lea C.

While we were a bit delayed due to inbound plane being late, the team communicated very well so you weren't left wondering what was going on. We grabbed a first class upgrade a few days before the flight, so were served an excellent meal! We had preordered on the app so everything was in order, yay! Seats were comfortable and the flight was smooth. The flight attendant was friendly and efficient. We were also lucky enough to be on one of the planes that has free WiFi now - as long as you are an advantage member (free to join) so that was awesome. Can't really ask for more than that!

Tiffany Y.

American Airlines is a major airline in the U.S. and is one of the largest in the world for the number of flights and passengers. It also operates the regional airline American Eagle. In March 2026, my husband and I had round-trip flights on American Airlines between Pittsburgh and Miami. Their airfare, of course, cost significantly more than the airfare for a discount airline, but my husband wanted to fly on a non-discount airline in the hopes of having a better experience. For our flight from Miami to Pittsburgh, we checked in and got our boarding passes without any problems. Our flight departed and landed only slightly late. The employees spoke politely with us. Our luggage was not lost.

Peter M.

If you are a devotee of the beach, sun, sand and turquoise blue waters, you have to visit the Caribbean. To get to these numerous exotic islands, American Airlines has a flight for you. They have been dominating this sector for decades. My recent conquest was a trip to Antigua, located in the eastern caribbean and located in the Leeward Islands chain of the Lesser Antilles. I was seated in Business Class on the final leg from Miami to Antigua. The almost 3 hour flight was serving a hot lunch in the premium cabin. I had preordered the Beef Wellington and was skeptical as to how the dish would turn out at a cruising altitude of over 32,000 feet. When the dish arrived at my seat, I was truly surprised at how crisp and fluffy the pastry shell presented, enveloping a generous portion of meat. The entree itself came perfectly cooked with carrots, potatoes and asparagus. There was also a salad with greens, grapes and walnuts. Dessert was a small pecan pie/tart that was moist, not too seeet and tasty. My neighbor and I agreed that it was truly exceptional. On my return flight, from Antigua to Miami, in Business Class, I was again served lunch. Here, I chose the baked chicken with pesto sauce, potatoes, broccolini and tomatoes. The. Salad had spinach, greens and grilled red pepper. Another accompaniment contained an aioli with a grilled vegetable and walnuts. A hot assortment of bread rolls was also served. Dessert was a small slice of carrot cake which was moist, not too sweet, with a silky icing and extremely delicious. Overall, on both legs, my impression of food service in the premium cabin has had a drastic change. Both meals were served at the optimum temperature and were skillfully prepared and served. Easily the best meals I have had on American Airlines. Just so you know, I have traveled the premium cabin numerous times and the food has been unremarkable. Nothing to write home about. So what do you think changed this time, to provide this high class dining experience in the air?

I was trying to sleep on the hard cement floor. My dad took this photo.

Harlo T.

this airline is so shady. Yesterday my mom was trying to find a way home because she needed to go to work today and it was mandatory. She got on a flight by herself and me my dad and my sister were left at the airport. We were in Orlando for my sister's volleyball tournament and needed to take a layover to Miami which from there would take us back home in LA. In Orlando our flight got delayed over 2 hours because their mechanical crew was "needed elsewhere" and we could board after. then some bad storms came in and we missed our connecting flight in Mami. we looked what their policy was for making us miss our flight and it was supposedly a free hotel stay but all they gave us was some vouchers for $12. That have to be used at the same time in the same place. we took the next flight to Miami, which was our first layover because then they said that we need to go to Nashville with him. There will take us to LA. Then my mom showed us that they shaded it out the section that told them on the app that the delay was caused by maintenance hiding the fact that it was their fault we are not going to Nashville and are taking a direct flight home because one of the gay agents was really kind to us. Never take this airline ever.

Business Class - Dinner - The short rib was actually pretty good

Karen V.

I'm not sure why American Airlines out of MIA gets such low ratings. Our recent experience boarding and flying to Saint Lucia was a good one. Our flight arrival and return flight to Tampa also went well. It's our airline of choice. The airline representatives and flight crew were all very pleasant. The business class meals on board even seemed to be better (for airplane food). I was surprised with both the short rib plate and the salmon bowl. I could have done without the hummus. What you don't see in the pictures is the bread rolls that are served warm. The spice cake with cream cheese filling was also pretty good. It made the 3.5 hour flight more bearable. Make sure you bring a tablet with you. In flight entertainment is via the aainflight website through Wi-Fi. I ended up watching The Reluctant Traveler with Eugene Levy. What a hoot! The episode even picked up exactly where it left off on the return flight home. I always discover a new show to watch on these flights. There are 2 Admirals Clubs and 1 Flagship Club (for qualified international flights) in Councourse D. It's a super long terminal, but you have your choice of lounges at the beginning and middle of the terminal. Not bad at all. I just wish that it wasn't such a long walk to passport control. The airline has nothing to do with that. We ended up arriving at D11 because the original gate (closer to passport control) was still occupied. That's another great thing. AA always sends text notifications to keep you on track. We'll stick with AA.

Kiara S.

My experience flying with American Airlines was not bad at all. I love that they give you snack and drink during the flight. Also you can have free entertainment or listen to music during the flight. They offer WiFi purchase where you can buy with money or utilize flight miles to pay for it. During one of my flights I had utilized my miles to buy WiFi and the purchase went great along with the WiFi usage. The flight attendants were great. My seat was comfortable. The only downfall I had with American Airlines was that my flight from Mexico to Miami was delayed which almost cost me to miss my connecting flight. I wish the previous flight could've communicated this to the connecting flight so they didn't think I was just take my time to get to the flight. I would definitely fly American Airlines again.

Angela S.

It's complicated, I'm not familiar with types of planes but why would longer trips be onboard of uncomfortable planes vs shorter trips are amazing? I recently travel out of the country and booked first class to relax and sleep during those five hours fly. It was the must uncomfortable flight and seat! It feels I paid first class just for free drinks, which I didn't have. It was so uncomfortable I'm wondering if there were the same seats in coach. No more first class in AA flying from Las Vegas to Miami or any flight in general. Like I mentioned before, shorter flight from Miami to DR was perfect. No needed to spend lots of money for first class when the flight is under 2 hours.

Debra M.

At the top let me say the food in first class is notable; it's delicious. We flew American from Minneapolis to Miami to Liberia, Costa Rica and I actually looked forward to the meals. Everything was seasoned well, presented beautifully, and very filling. I had perused the in-flight movies but did not realize there are no screens in the seatbacks. You have to stream them on your own device. I quit bringing my iPad on flights because it wasn't necessary, however there was no way I would watch Deadpool and Wolverine on my phone. I guess it makes sense for them cost-wise but I was disappointed not to know this ahead of time.

Nick M.

Trip Summary: Boston to Miami with American Airlines I was scheduled to fly from Boston to Miami on American Airlines with a 1:08 PM departure. I arrived early to the airport, but at 12:30 PM we were informed that both the flight attendant and captain were delayed from another flight. As a result, our departure was pushed back to 5:05 PM. We boarded on time for the rescheduled flight, but once on the plane, we experienced more delays due to overbooking. A passenger had to be removed after it was discovered that two people had been assigned the same seat. After resolving the seating issue, we encountered further delays awaiting takeoff clearance, and ultimately didn't depart until approximately 5:40 PM. The in-flight experience was extremely unpleasant. A family with small children seated directly behind me was loud and disruptive for the entire flight. The children were screaming and hitting seats, and the parents made no effort to manage their behavior, showing little regard for other passengers. We landed in Miami around 8:30 PM, but were forced to wait 20 minutes parked just off the runway as there was no gate available. Once we reached a gate, we were delayed another 20 minutes because there was no staff to operate the jetway, leaving all passengers stuck on the plane and visibly frustrated. To top off the experience, when I retrieved my luggage from baggage claim, I found that one of the wheels on my suitcase had been crushed, making it unusable. Overall, this was the worst travel experience I've had in over 40 years of flying.AA2247 on 7/1/2025

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Richard N.

Elite 26

698

966

1758

5 years ago

Not sure what to call it, but Flight AA1017 has 6 black men and a black woman sitting in the exit row and the older male flight attendant walked up and demanded EVERYONE's ticket claiming "this is premium seating, we need to make sure you're all in your right seat!" Ain't that a bitch!!!!? So wait, I've NEVER had this demanded of me in my 33 years of flying. This guy must have retired from United Airlines and joined AA. UNBELIEVABLE!!!! Oh yeah, he ate crow when he apologized and said his ipad didn't show these rows occupied. Even if it didn't, the flight is no where near full, so honestly, it doesn't matter does it? We all agreed to assist in the event of an emergency, I guess these large fellas should just fend for themselves (ourselves), but we are bigger than that... read more

American Airlines - The butthole who demanded everyone in the exit row produce a ticket. Yeah, he was embarrassed when everyone did... - Airlines Near Me - Miami, Florida

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Kim S.

Elite 26

590

947

2 years ago

So impressed with AA at Concourse D in Miami Int'l Airport. We had already checked in online and were attempting to print our luggage tags at a self serve kiosk. The machine printed out a rejection slip. I asked an AA employee for assistance and he asked me to follow him straight to the counter and took care of all our needs. Priority service for main cabin flyers!! So very kind and much appreciated. read more

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Santi

11 months ago

The floor was dirty and the seats were also dirty the drinks were refreshing and the bathroom was just a mess

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Ruthy J.

Elite 23

3 years ago

Consistently delayed. Every member of my family will tell you the same. I spent 4 days with no luggage and zero compensation. When it did get my luggage delivered it was unusable. Mind you, it was new.... Don't fly American. read more

American Airlines - Ruined new luggage. Wheels didn't work. Zippers broken. - Airlines Near Me - Miami, Florida

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madi r.

1 year ago

Honestly...American Airlines was the only available flight for my destination so my hands were tied. But every time I fly American Airlines I am reminded as to why this is the worst airline. The crew outside checking you from Miami to your destination was absolutely disgusting. The way they treated their customers was disheartening. It's like the women would get a power trip by belittling everyone. Honestly American Airlines should do a customer service class for every employee. Maybe they can learn a thing or two on how to treat other human beings. Sincerely, A very hurt customer that's also a human being. read more

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Jack T.

505

104

2 years ago

When they decide to cancel the flight 30 mins before and reschedule for next day and you can't do nothing about it! read more

American Airlines - Worthless employees that cancel your flight right before the flight and just reschedule for the next day - Airlines Near Me - Miami, Florida

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Edward B.

1 year ago

Never flying with them again. They are by far the worst airline I have flown with. Completely unacceptable to cancel flights last minute with no reasonable alternatives. I can see why they have a 1 star review average read more

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Kal I.

2 years ago

I flew aa 3135 From Clt to mia had sand on the seats Not much barely any legroom for my dad plenty of sand at least he liked the bad experience Got food first atleast Hard landing read more

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Margret H.

2 years ago

Quite literally the worst airline you could fly on we were making good time and then our flight got delayed. Once it was delayed we found out it was because of a " global outage" from their crappy software that was built in 1960. They told us that it was every flight and that we wouldn't miss our next flight that we needed to get on well shortly after the flight landed, we missed our flight due to the two hour delay. They kept us in. We were stranded in the middle of Nassau and had no way of getting back or to our destination because there were no other flights for three days this was Christmas Eve and we were supposed to get there on Christmas Eve but we didn't make it until later Christmas Day we managed to find a hotel in Nassau. Today we are on our way back and the first flight was fine. Nothing else went wrong. Just a five hour layover until we got to the gate to the plate that was supposed to take us home and found out that it had been delayed three more hours and was supposed to depart at 10 PM. We know it's going to get canceled and this airline won't give us any more credit after all the emotional trauma we went through trying to get to our destination and back 10 out of 10 would not recommend this airline. read more

American Airlines - Proof that our flight was delayed even longer than it was supposed to be - Airlines Near Me - Miami, Florida

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Rajiv K.

Elite 26

197

795

2044

3 years ago

This review is for my most recent travel to Phoenix, Arizona and back. The flight was on time! Minimal turbulence. Friendly service. The planes are not the most comfortable, thus minus one, but AA has the best direct routes from Miami as it's their hub. Also wish the point system was a bit easier to use. All in all, I can't say it's my *favorite* airline, but I had a decent trip this time. Prices were steep, but I went direct, got there on time, and was safe both ways. read more

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Kyokushin B.

1 year ago

Be on time... once. Wife stuck in Atlanta for 35 hours trying to get back to Miami, unacceptable. This airline aspires to be a failure.

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Sara D.

Elite 26

192

1009

5402

5 years ago

Ok, we are still in pandemic mode wearing face masks. Social distancing??? The plane was packed like a can of sardines 3/3 rows. On the trip down to Miami not even water was offered. Bad weather delayed our flight the crew was tops and very helpful. The pilot tried avoiding turbulence without luck, yet he delivered us safe to our destination. read more

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Mark A.

133

2 years ago

The employee of American Airlines including CFO et al, should maybe travel on Delta once in a while, see how a real airline is suppose to operate. First time on American in years, last time for years. Seattle to Miami, FC, redeye. Would like to think the FAs on the flight were there to service the clients. I believe they were just along for the ride. Never seen such a disorganized flight. Delayed from the start. Service was basically nonexistent. I had to get up go to the galley and ask for a cup of coffee. Anybody from AA monitoring this site? Drop me a line I don't have enough time to explain the disaster that is this crew and plane. Do you guys ever clean the passenger cabins? read more

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Pinny R.

2 years ago

I called American Airlines after Fifteen Thousand Miles disappeared from my account. Apparently and with admission of American Airlines, the customer service representative forgot to clear his screen and booked my mileage to the next customer he spoke with. I called and complained and after close to an hour of waiting and complaining, I was promised by David Vasquez (AA CS Rep) that my mileage would be reimbursed. The mileage was put back in my account only to be taken away again. Shame on you American Airlines Second Rate Service and dishonest record keeping. No wonder American Airlines has such low satisfaction ratings... read more

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Martina S.

Elite 26

284

1502

3 years ago

My flight from Miami to JFK, was not awful, but I do have a bone or two to pick about the Miami based crew. The crew that "took care" of the business class section did not deliver the type of service I pay for when traveling business and first class- even for domestic. The attitudes and faces from these ladies was just outrageous. If you don't like your occupation or the company you work for, please do yourself a favor and leave. This is a customer forward job, and customer service is the name of the game. There was no hello or good morning upon entry. I was told I needed to put my headphone case away, while the person to the left and right of me had more than a few items on their own table. We were not offered, not even a glass of water before departure. And then had to wait about an hr into the flight for a cup of coffee and our "meal"; charcuterie platter for breakfast. The gentleman before me was the last to receive the omelet platter. Why aren't there enough meal selections for everyone?? Hello! People are paying a premium for a reason. While we were eating, the attendants would not stop circling to collect plates, normally you'd think this was a good thing, but it was definitely a rushed service and many of us (my husband and a friend) felt pressured to eat quickly. As stated previously, I fly Delta and it's partners 98% of the time. This is part of the reason why. I can't say I would write off AA altogether, but I am saying that service needs to be improved and there needs to be a standard set across the board. One person having a bad day is understandable, but an entire crew? To add insult to injury, the smiles and personalities change the minute they have to go around and get you to sign up for their credit card. I took one application and noticed they each have a code on the back, with the flight attendants name. Of course... read more

American Airlines - 777-300 view from seat 10G - Airlines Near Me - Miami, Florida

American Airlines - Aisle view from 777-300 seat 10G - Airlines Near Me - Miami, Florida

American Airlines - Breakfast on domestic flight. No other option available - Airlines Near Me - Miami, Florida

American Airlines - Lay flat bed on AA Boeing 777-300 - Airlines Near Me - Miami, Florida

American Airlines - Bottle of water from Brazil left behind. Only issue is wondering how well the aircraft was cleaned and sanitized - Airlines Near Me - Miami, Florida

American Airlines - View from 10G. - Airlines Near Me - Miami, Florida

American Airlines - Lay flat bed on AA Boeing 777-300 - row 10 - Airlines Near Me - Miami, Florida

American Airlines - Back of remote for games and chatting with your travel buddy - Airlines Near Me - Miami, Florida

American Airlines - AA Boeing 777-300 row 11 and on. Bathroom on the left, before curtain - Airlines Near Me - Miami, Florida

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Kenzie C.

1 year ago

They were so rude they said that we couldn't take a bag on because of the wheels and the staff are horrendous and rude

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Knuckle H.

2 years ago

I flew from Newark to Guatemala City yesterday and the first leg of my trip was to Miami on United. While in Miami I spoke to three separate American employees who were almost insulted when I asked if my bags would make it to Guatemala despite having first been on a United flight. They promised me I was fine. I mean, I paid for a first class upgrade. How could they mess this up? Well, they did. My bags never made it to the American flight and now I'm here with the clothes on my back. They are promising me my bags will be here tomorrow by 6. By then there will have been five other flights here from Miami. I can't believe I own stock in this company. Never again. read more

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Michelle N.

2 years ago

If you're ever in Miami and need to reschedule your american flight hopefully you don't get this horrible lady who told me I don't deserve a direct flight and refused to help me . She was incredibly unprofessional and unhelpful. After waiting in silence for 8 minutes for her to finally convey what was on the screen she says I don't deserve a direct flight then refuses to help when I asked what that meant. American needs to do better cuz we aren't flying for free and that entitlement and bias she should have been trained to leave at home. Very cruel read more

American Airlines - Rude customer service who wouldn't help because of bias - Airlines Near Me - Miami, Florida

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Justin H.

2 years ago

Every plane for American was rescheduled in Charlotte for maintenance issues. Today half the planes in Miami for American delayed for maintenance issues. Horrible customer service. Do not recomend using A.A. anymore. Google worst airlines in America 2023...A.A. is top of list. read more

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Ericka G.

Elite 26 All-Star

1073

1059

9530

4 years ago

Flight wasnt bad and pilot got here half an hour early. Seats are kinda cozy so hopefully you'll get along with the person sitting next to you. Check in was easy and the wait to board went smoothly. Your provided refreshments twice on the plane ( about an hour after you board and an hour before you land) biscuit cookies are provided but that's about it so bring your own treats. Free wifi is also available just follow the steps and just try to relax and enjoy the flight read more

American Airlines - Landed - Airlines Near Me - Miami, Florida

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Michelle M.

1 year ago

We have American Airlines first class and they did not book our flight until six hours later which was also delayed three more hours so we are not gonna be able to catch our flight from Fort Worth to Texas when I ask for help they said cannot do anything until you land on the other side of Texas they'll have to work something out with you Nobody had no answers. Nobody was helpful. All the people that work here were very very rude. read more

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Flora F.

1 year ago

Horrible. Nuestro vuelo se retrasó muchas horas. ( 4+ ) La peor experiencia. La chica que atendía nos hizo esperar más de la cuenta. ¡No lo recomiendo! read more

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Shawn P.

Elite 24

711

373

5283

4 years ago

TRASH. They get you on plane, THEN delay your plane THREE TIMES with ZERO explanation. Kept us all trapped on plane parked at gate for over an hour. Garbage airline. Pathetic. read more

American Airlines - Passengers TRAPPED on a plane after they board then flight gets DELAYED TWICE with no explanation. Horrible. - Airlines Near Me - Miami, Florida

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Lou S.

Elite 26

128

3 years ago

My AA flights between MIA/DFW/SEA were on time and uneventful, nowadays that is 5 stars.

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Claire S.

1 year ago

Insane. I missed my first flight and they canceled my returning flight home without notifying me or giving me a credit for my trip. A one way back home is now $450 and I had already spent $500. Will never fly this airline again. read more

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Kat Y.

Elite 26

243

316

4 years ago

Horrible customer service. We landed in Miami and checked the AA app for our gate. We ran a mile to another concourse only to be told it was another gate over a mile away. Needless to say, we didn't make our flight. Customer service at the gate wouldn't lift a finger to help us. Fly with someone else. read more

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Howard O.

1 year ago

Flown on American many times. Say what you want, but all airlines will get bad reviews. Nobody likes the airport. After I flew frontier I now understand how much I miss American. Best airline in the US. read more

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Rick M.

Elite 12

487

839

3886

3 years ago

As many other circumstances throughout the years weather for business or pleasure I have turned to American Airline to get me safely to my destination and back. Although there are numerous things that can effect your travel such as weather, staffing issues ect,.. but AA always seems to know to resolve them professionally. Did and still highly recommend this airline and business ! read more

American Airlines - AMERICAN AIRLINE D GATES - Airlines Near Me - Miami, Florida

American Airlines - Back home! - Airlines Near Me - Miami, Florida

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Santiago A.

2 years ago

In Miami international airport I had the guys working at the gate be super disrespectful to the point he followed me to plane door to get in my face and tell me to change my attitude or else. He then proceeded to follow me and harass me all the way inside the plane and stood at the door while whispering comments. Very sad to see the type of employees representing this company. American Airlines has gone to shit. He is the guy on the right of the picture. read more

American Airlines - Guy on the right - Airlines Near Me - Miami, Florida

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Belkys C.

Elite 26

1778

131

2022

3 years ago

I have been flying with American Airlines back to back for the last past two years to years and it has has been the best choice for my traveling destinations. I am going to review my most recent destinations: and that was from Orlando to Chicago and from Chicago to Orlando. I fly first class or Maine cabin because I am a AA advantage reward member so I can sayI could say I have gotten and outstanding customer service from flight crew, they are always so friendly and attentive to help me settle in and have my drink (first class) or just be confortable and safe ready to take off in main cabin as it should in be in economic class follow pics for what the menu was today, I like my cheese and brochure plate while I fly in the evening. It is fresh and tasty. Today I had the pleasure of having air flight attendant Libby who showed the the bottle of the wine I was drinking (red wine). I recommend fly with American Airlines and rank up your miles for more fun traveling see you in the air !! read more

American Airlines - Red cab - Airlines Near Me - Miami, Florida

American Airlines - Lunch first class - Airlines Near Me - Miami, Florida

American Airlines - Libby awesome human - Airlines Near Me - Miami, Florida

American Airlines - Great leg room in first class 1F seat window view - Airlines Near Me - Miami, Florida

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Breck F.

Elite 24

125

111

3 years ago

In process of taking AA back from the Caribbean (Barbados) via Miami. Haven't connected through this airport in years with this airline; so wasn't sure what to expect. Little backstory, purchased some hot sauce at the Barbados airport. Figured this purchase would be safe through the connecting flight to my final destination. Apparently not so; as American requires customers to pull a checked bag off the carousel and re check it thru to the final destination. This includes going thru security again with carry on bags. Point being my hot sauce that I purchased in Barbados is now a handy side condiment of the TSA. This begs the question, how is one to purchase a sauce at an airport outside USA, and bring it safely into the country when your main bag is already checked?? Not sure if all airlines require this type of process; but it's truly a headache (and a waste of a few dollars). Note to folks on AA flying back from Barbados; buy your hot sauces before you get to the airport. And place it safely in your checked bag. read more

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Michael B.

Elite 26

923

2148

2059

3 years ago

I've had some really crappy flights on American Airlines in the past, so every time I need to fly somewhere I try to avoid them, but this past experience wasn't too bad; when you take out the spring break crowds. Yes TSA in JAX and MIA sucked, but that's not the airline's fault. After getting through TSA and finding out gate we were able to get right on both roundtrip flights without much of a wait, and we were boarding group 7; back of the plane people. Baggage check can be a nightmare for a lot of people, so I always try to bring carry-ons to avoid the wait in the check-in baggage check line, but I always find the shorter lines to be the valet baggage check for a small additional fee. $3 in JAX and maybe $5 in MIA. Hell, I'd pay $20 extra to avoid standing in baggage check line. But anyway I did have to check one bag on my recent trip and the valet is the way to go if you hate lines and want to be done fast. The AA airlines flight crew and reception were nice. It's not that we had too much interaction with them except boarding and unboarding greetings. Like I said earlier I would probably not pick AA for my choice of airlines, but they have made some improvements. I enjoyed the fact that they have in-air entertainment options now; via your personal device. Before it was just a long boring flight with no wifi, no entertainment, no thrills; but now you can make the time pass faster. Next time I'm booking a flight I might not book American Airlines, but they'd be in the consideration list. read more

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Sal G.

3 years ago

Thanks AA for changing my ticket 2x so we could have a 10hr. Overnight layover on the cold Miami Air floor. No point in booking 5 months early it seems. read more

American Airlines - Cold desolate airport Wrapped to stay warm Coldness creeps like an AA booking agent - Airlines Near Me - Miami, Florida

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Mark M.

Elite 26 All-Star

495

3976

28314

5 years ago

Well, two years later and the service I have been experiencing has been getting better. Not perfect, but flight attendants are treating me with a smile and helping me with luggage and other items. The boarding lately has been quicker and more efficient. read more

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Gemini U.

Elite 26

589

732

4255

7 years ago

I really don't like flying American Airlines anymore, however, they are one of the few that fly into Havana, so you really don't have much of a choice, and they have some pretty good flight deals if you are planning a trip outside of the USA. It's just that the airplanes are on the older side of life, and are pretty dirty. I get it, they have short turn around times, and don't have the staff, or cleaning crew to do a through cleaning. There seems to be an ongoing theme of not being on time for some reason or other. I do like their text notifications, and if it wasn't for that, on my last flight I would of had no idea that we changed gates twice! This was a short flight from Miami to Havana so there really wasn't time for "food/beverage" service. I didn't care, I don't need another little bag of their Biscotti's. read more

American Airlines - Heading to Cuba - Airlines Near Me - Miami, Florida

American Airlines - Don't dare try to take these on your flight - Airlines Near Me - Miami, Florida

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Anonymous G.

1 year ago

WORST airline in the US! Absolute GARBAGE! They are disorganized, late, unprofessional, and rude.

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Taylor M.

Elite 26

112

3 years ago

This was the most chaotic trip I've been on. I've flown Spirit, United, Southwest, Allegiant, and Iceland Air and this was hands down the worst. You're allowed a personal item and carry on but they try to force you to check your carry on if you're 8 or 9. On one flight in SDF, the attendant threatened to leave people at the airport if we didn't check in our bag. When we got on the flight, there were tons of empty spots for luggage. On the next flight, we were delayed an hour because we had to wait on an attendant. This wouldn't be an issue, but they boarded us, had us sit there for 45 minutes, then they told us we'd be waiting another 30. They also ran out of snacks. read more

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Zip Z.

Elite 26

107

148

459

6 years ago

Not gonna even try to be kind. AA Terminal D49 would require a complete hands and knees scrubbing to get even remotely cleaner than the worst dive bar I've ever entered. The seats were all ripped and in disrepair, but it doesn't take thousands of dollars in renovation costs to run a vacuum. Does no one here care about how they are viewed? I needed "bus pants" just to sit down and am so glad I'm TSA pre, cost I would have to burn my socks at the terminal. read more

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Gregg R.

3 years ago

We had a mechanical in Miami at 7:30 pm. It is now 12:30 midnight. We are on another aircraft waiting at the gate for catering! We can't depart until we get the catering. Turns out, after waiting for Catering at the Captains suggestion, we taxi out then return to the gate because the Captain exceeded his duty time by 2 minutes. We know this because Captain Catering told us that. We taxied back, flight cancelled. Captain Catering intentionally exceeded his duty time waiting for catering on purpose. No two ways about it. I have a feeling at least one or two flight attendants were in on it as well because they told us how crappy American Airlines is to work for because of the new CEO. The flight crew at American airlines is sabotaging the airline. They are not on strike but they sure know how to completely screw with the schedule and not complete flights. They had 8 cancellations in Miami on this day due to crew only. I know this because a gate agent told me. No mechanicals, strictly crew issues. I was also told by an agent that the crew can do this because American has the market share on certain destinations and passengers have to fly on American. Avoid flying on American Airlines if you can. read more

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Ian M.

Elite 26 All-Star

196

537

733

5 years ago

The most unbelievably unhelpful people in the airline industry! What an awesome job though!!! Just stand 20 feet from the self check-in kiosk and point. Don't say anything, just point. Full-time job: proficient and RBF and pointing. Seriously, I know I am salty but 4 check-ins for my trip and every single AA airport employee bar none at all was just horrid. Just one case (besides the incessant pointing) was this: I saw a woman self check and got her bag tag and walked off. I noticed she left her boarding pass in the machine. I grabbed it and ran her down to give it to her. I return to my wife who is self checking to find out the attendant next to the machine saw it as well and chastised my wife because I should not have handled the other woman's pass. SHE WAS COMPLETELY AWARE THE WOMAN LEFT IT THERE AND DID NOTHING!!! Sorry, I don't usually "all caps" but this whole thing left me heaping mad... I'm giving 2 stars just because at least two flight attendants gave my wife "crew member wings" because she was goofy enough to ask. They were cool. read more

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2100 NW 42nd Ave
Miami, FL 33126
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(800) 433-7300
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https://www.aa.com

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Review Highlights - American Airlines

“I've only been to this lounge once before when I flew a transcontinental flight In First Class.”

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Delta Airlines

2.2(155 reviews)

0.2 mi

We recently flew Delta between Miami and Atlanta and had no issues. Reliable and good service…read more(gate, plane, lounge). Delta continues to be our preferred airline. My wife and I were seated in "Main Classic" on mid-day, non-stop flights both ways. Roundtrip, the total cost was $388.96. We applied eCredits for the full amount. The Sky Club in Miami is nice. It reopened in April 2024. The food and drink that I had was great (e.g., mojo pork, black beans and rice, quinoa wrap, chocolate chip cookies, Bloody Mary cocktails). The Sky Club is located in the H-J Connector in the South Terminal. Delta mainly operates out of Concourse H at MIA.

I am extremely disappointed with Delta's handling of medical-related cancellations…read more When facing a medical situation, customers are already in a vulnerable position. Instead of showing compassion and understanding, Delta requires an invasive amount of personal information, including your doctor's contact information and supporting medical documentation. Even after disclosing private medical circumstances, the process feels like an interrogation designed to find reasons not to help rather than to support the customer. The experience left me feeling like I had to repeatedly justify my medical condition just to avoid a $99 cancellation fee. For a company the size of Delta, it's hard to understand why so much effort is spent scrutinizing customers over such a small amount rather than prioritizing customer care and goodwill. To make matters worse, Delta's constantly changing policies make it difficult to know what to expect. What was once a premium airline known for service now seems increasingly focused on fees, restrictions, and bureaucracy. The prices Delta charges continue to rise, yet the customer experience does not reflect the premium cost. This experience has left a very negative impression, and I will be choosing other airlines for future travel. When customers are dealing with medical issues, they deserve empathy and reasonable accommodations--not an exhausting process that feels designed to protect a cancellation fee at all costs.

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Delta Airlines - View from my seat in the rear dining room at the Delta Sky Club at Miami International Airport, South Terminal, next to Concourse H security

View from my seat in the rear dining room at the Delta Sky Club at Miami International Airport, South Terminal, next to Concourse H security

Chocolate chip cookies and a banana from the Delta Sky Club at Miami International Airport, South Terminal, Concourse H (and J).

Delta Airlines - Self-serve food buffet and bar at Delta Sky Club at Miami International Airport, South Terminal, located next to Concourse H security.

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Self-serve food buffet and bar at Delta Sky Club at Miami International Airport, South Terminal, located next to Concourse H security.

Virgin Atlantic

3.5(11 reviews)

0.7 mi

The official main 24/7 "customer service phone number" for Virgin Atlantic Airlines is +1 (877) 437…read more2914 or +1(877)(437)(2914), ensuring smooth and hassle-free assistance with new bookings, cancellations, and flight changes [Learn More]. Use this (toll-free) number anytime to connect with a live agent for 24/7 assistance, helping you manage bookings, handle cancellations, request refunds, and resolve travel concerns efficiently. *Hassle-Free Booking Experience* Booking the flight was simple and efficient, with a streamlined interface that made every step easy to complete. Fare options and business class features were presented clearly, allowing travelers to compare benefits and choose the most suitable itinerary. The reservation was confirmed instantly, and a comprehensive itinerary was delivered for convenient trip planning. *Efficient Airport Services* The airport experience began smoothly with priority check-in, reducing waiting times and simplifying the departure process. Fast-track security further enhanced convenience by providing quicker access through the terminal. The overall ground experience felt organized, efficient, and stress-free. *Relax Before Your Flight* Business class lounge access created a comfortable space to unwind before boarding. The peaceful atmosphere, comfortable seating, and premium facilities provided an ideal setting to relax or prepare for the journey. Priority boarding ensured passengers could board the aircraft in a calm and orderly manner. *Comfortable Travel Above the Clouds* The spacious business class cabin offered excellent comfort with wide seating, ample personal space, and a fully lie-flat bed for long-distance travel. The quiet surroundings made it easy to rest, while the professional cabin crew delivered attentive service with courtesy and efficiency throughout the flight. *A Smooth Finish to the Journey* Upon arrival, priority baggage handling allowed luggage to be collected quickly, making the final stage of the trip convenient and hassle-free. From the booking process to the airport exit, every aspect of the journey reflected premium quality, reliable service, and exceptional comfort.

I was excited to fly Virgin Atlantic. I heard really good things about them. The positive is that…read moreeven in coach, there is a very decent amount of leg room. I flew from Miami to London and both ways the flight went pretty fast. That is a positive for me. We had two meals each way. The food was pretty good going to London and not so at all on the way back. As always, some of the flight crew is better than others. I knocked off one star and really it should probably be 2 because of a strange incident flying to London. Without talking your ear off, a passenger in front of us would not "allow" me or others to walk in front of her row to go to the other side of the plane. She actually ended up sitting in the VERY wide walkway in front of her. She yelled at each person somewhat loud. Long story short, the crew let a woman who had no business making the rules dictate to half a plane of people. Not only was it rude and bizarre, but it could be potentially dangerous. I don't understand how the crew could allow this and then tell me my purse needs to be on the floor for safety! I said something to a flight attendant and she told me the woman had the right to do this. She paid extra foe the emergency row. I did not even respond because....well...I did not want things to escalate. I contacted Virgin through the survey after the flight that was sent to my e-mail. They gave me 8,000 miles but really my hope is that passengers are not making the rules. I highly doubt any of the airlines I normally fly with would have allowed this.

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Virgin Atlantic upper class MIA (Miami, FL.) to Heathrow London, England

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Frontier Airlines

1.3(221 reviews)

0.5 mi

Your job is to apologize for the inconvenience and try to help, not have an attitude, Frontier…read moreAirlines MIA. Yes, I booked through Priceline and prepaid $67 each way for a checked bag. You didn't "see it in your system" so you "couldn't do anything" and charged me another $90! How is that on me when you're company agrees to work with Priceline? As I said it could have been your company's fault for not having the info. You're not above making mistakes or having glitches "in your system" and you should be able to waive fees if proof is shown that it was already paid for, especially if you're a manager. Otherwise what good is a manager? Also, don't argue with a customer and blame them for things out of their control like being unable to check in online or having slow internet in the airport. And don't glare at someone and tell them you can't help them right now when it's a quick, easy request and the person you're talking to says they don't mind if you do it. Not impressed with the MIA staff on Thursday, May 7, 2026 at 1pm. Once on the flight, which was on time, I remembered Frontier doesn't provide entertainment so I was alone with my thoughts for three long hours. The other two good things besides being on time were the smooth landing and good snack box.

Direct flights to my preferred destinations and NO ridiculous snack cart in middle of the isle are…read moremy favorite things about Frontier. Easy on - Easy off!!

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Seriously I wouldn't make my dead retarded dog use this fucking airline

Perro sin transporte necesario. Asiento pagado como pasajero regular

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Spirit Airlines

1.4(1.4k reviews)

12.9 mi

I'll admit, after hearing the horror stories I was ready for my review of Spirit to be barely 1…read morestar. I mean, they are the ones who unleashed the hell of nickel and diming for air travel (I mean charging for a checked bag??). They take Randian economics to its most extreme, with different prices between their mobile app and the webpage. Oh and of course, it was hard to make payment thru the mobile app so I ended up being stuck with the higher fee! Their app and website are chock full of annoying advertising to buy extra features that for the longest was basic to what is air travel. But especially in these times, when there's must-take business travel, you have to come through for your clients! After my usual airline canceled my puddle jumper (west coast of Florida) business trip at the end of the day, my company and I had to scramble and thus found Spirit. The terminal itself was fairly clean, and my low rating doesn't speak to the personnel. The gate agents, flight attendants and pilots were courteous and professional (I got there and back in one piece :) Heading there on an early morning flight, I was able to get essentially first class with a seat in the second row. Although my seat was really comfortable, the seat in front looked a little ragged with part of the "bones" of the seat showing. My return flight I had a mid cabin (though still window) seat on a mostly empty flight. These seats were firmer and slightly less comfortable. Oh and they didn't recline. The planes did seem a little noisier than the one I took on American last such trip. I did join the $9 Fare Club if for the understanding of getting what I pay for. Still, just 3 stars for unleashing the virus of a la carte flying :)

Spirit Airlines turns honest mistakes into a profit center…read more I've flown a lot. I understand low-cost carriers, fine print, and trade-offs. What I don't accept is a business model that appears designed to trap customers into accidental purchases and then stonewall them when they immediately try to fix an obvious mistake. On January 26, 2026, I went to Spirit's website to buy a seat and a checked bag. I believed I was purchasing a $69.95 Savers Club seat option. Instead, Spirit quietly charged me for: A seat ($47) A checked bag ($69) A Spirit Savers Club membership ($69.95) This was clearly an error, identified within minutes of purchase. What followed was one of the worst customer service experiences I've ever had. I immediately called Spirit: First call: 17 minutes and 39 seconds on hold, then disconnected. Second call: 18 more minutes, only to be told the agent couldn't help and transferred me again. When I finally reached a representative, I was told I was ineligible for a refund because I had supposedly "used" the Savers Club membership... on the same transaction in which it was mistakenly purchased. Let that sink in. I calmly proposed the most reasonable solution imaginable: Refund the seat, bag, and membership, remove them from my reservation, and I'll immediately repurchase the seat and bag at full price. Spirit refused. Repeatedly. Instead, they tried to push bonus miles and a small credit--completely useless to me, since my employer pays for my travel and does not reimburse memberships. I explained this clearly. More than once. It didn't matter. For over eight minutes, the agent refused to help while I remained polite and cooperative. At one point, I informed them I was recording the call. The behavior didn't improve. This wasn't about policy. This wasn't about fairness. This was about extracting $69.95 from a customer who caught a mistake immediately and tried to resolve it in good faith. Spirit Airlines has mastered the art of hiding behind "policy" to justify behavior that would never fly (pun intended) at a customer-centric company. The experience left me with the clear impression that confusion isn't a bug in their system -- it's a feature. If you value transparency, basic fairness, or customer service that treats you like a human being instead of a revenue opportunity, think very carefully before booking with Spirit Airlines. I certainly will.

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Bus-style billboard advertising in the plane!??

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New plane!!

United Airlines

1.7(66 reviews)

0.3 mi

United Airlines saved my vacation when another airline cancelled my flight. I can't say I am in…read morelove with any airline. But United did right by us, and we are extremely grateful for that. We had a very positive experience on this occasion and will certainly fly with them again.

I flew Miami to Houston on flight 1913. I know airlines usually have low scores but credit where…read morecredit is due. The flight left on time and arrived early. My compliments to the captain and crew. Take-off and landing was smooth even though they prepared us by saying there may be some turbulence. And a special thank you to Johana, the flight attendant, who brought me pretzels after they had passed without me noticing because I was sleeping. I also asked her for earbuds cause I forgot mine and she brought them over super quickly and with a smile.

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Thank you for changing our seats! Will fly again soon. :))))

Inbound to Miami

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Delta Air Lines

2.7(115 reviews)

21.3 mi

To Talk to directly live Human at *Delta Air Lines* call *+1 (888) 263 (0804)* ™and reach 'Customer…read moreService directly' at any time. This 24/7 toll-free 'phone' line provides real-time guidance for new reservations, ticket changes, rebooking, cancelations, and general passenger inquiries, helping you manage your trip with ease. **Well-Organized Reservations & Confident Travel Planning** The travel experience started with a booking platform that made planning both simple and efficient. Flight options, fare categories, and business class privileges were displayed in a clear and easy-to-follow format, allowing every detail to be reviewed before confirming the reservation. Selecting preferred seats and finalizing the itinerary required very little effort, while the confirmation arrived immediately with all travel information presented in a structured and accessible way. **Exclusive Airport Services & Smooth Pre-Departure Experience** Business class benefits became noticeable as soon as the airport experience began. Dedicated check-in facilities helped complete departure formalities quickly, while priority screening reduced time spent waiting in queues. Lounge access provided a quiet and comfortable environment to recharge before the flight, creating a more relaxed start to the journey. Priority boarding was handled efficiently, allowing passengers to board early and settle into the cabin without unnecessary delays. **Relaxed Cabin Setting & Attentive Hospitality** The onboard experience offered an excellent balance of comfort and convenience. Spacious seating, generous personal space, and a thoughtfully arranged cabin created an inviting atmosphere throughout the flight. The surroundings remained peaceful, spotless, and exceptionally well maintained, making it easy to unwind or stay productive. Throughout the journey, the cabin crew demonstrated genuine hospitality by delivering courteous, attentive, and consistently professional service. **Efficient Operations & Comfortable Journey Completion** Every stage of the flight reflected reliable planning and smooth execution. Inflight services were delivered with excellent timing, allowing passengers to enjoy the journey without interruption. After landing, priority baggage handling ensured luggage arrived promptly, making the final part of the trip quick and convenient. Altogether, the experience combined premium comfort, dependable service, and operational efficiency, making business class a rewarding option for travelers who appreciate a seamless journey from beginning to end.

The Delta Air Lines main customer service number is *1 (888) 263 (0804) ™ or +1 (888) 263 (0804)*…read more This number is available 24/7 for booking, changes, and support, and can be used throughout the USA to manage reservations, changes, including cancelling within 24 hours of booking for a full refund if booked 7+ days in advance. I traveled with this airline recently, and the overall experience was smooth and well coordinated. From booking the ticket to collecting my baggage at the destination, the process felt organized and passenger-friendly. The ticket was booked online a few days before departure. The website was easy to navigate, and all important details such as flight schedule, fare summary, baggage allowance, and seat selection were clearly mentioned. The payment process was quick, and I received confirmation immediately, which gave me confidence that everything was properly arranged. On the day of travel, I completed web check-in to avoid waiting in long lines. At the airport, the ground staff were polite and professional while assisting passengers. They managed the counters efficiently and handled queries calmly. Boarding was announced clearly and carried out in an orderly manner. The flight departed close to its scheduled time, which made the experience more convenient. Inside the aircraft, the cabin was clean and well maintained. The seating was comfortable for an economy-class flight, and the leg space was reasonable. The cabin environment felt calm throughout the journey. The crew members were friendly, attentive, and professional. They responded quickly whenever assistance was required and ensured passengers were comfortable. In-flight service was satisfactory. Meals and beverages were served on time, and the quality was decent. Safety instructions were explained clearly before takeoff, and the crew ensured all guidelines were followed properly. Their communication was polite and reassuring, which added to the overall positive experience. The landing was smooth, and the arrival procedures were handled efficiently. Disembarkation was managed properly, and baggage delivery was timely. My luggage arrived safely without any damage or delay. Overall, the journey was comfortable and hassle-free. While there is always room for minor improvements, such as additional entertainment options or expanded meal choices, the overall service quality was reliable. Based on this experience, I would consider choosing this airline again for future travel.!!

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ITA Airways

2.4(36 reviews)

0.3 mi

I reached assistance and decided to call this business at 1929224 (5000) . The response time was…read moredecent and the person on the line tried to help as much as possible. I had to be transferred once, but the second representative handled things better and gave me the correct information. It wasn't perfect, but it was still a workable experience. I'm leaving this review to share how things went for me personally.

*I immediate assistance and decided to call this business at +18556574900 The response time was…read moredecent and the person on the line tried to help as much as possible. I had to be transferred once, but the second representative handled things better and gave me the correct information. * It wasn't perfect, but it was still a workable experience. I'm leaving this review to share how things went for me personally.

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Viva

4.5(2 reviews)

0.7 mi

Viva Aerobus did an excellent job on their flight from Miami, FL to Merida, Mexico. My luggage was…read morehandled with care. The crew, both cockpit and cabin showed up together in a proud procession on time. The service reminded me of the elegance that was traveling by air prior to 9-11. I would definitely use Viva Aerobus again going to Latin America.

Considering the low cost carrier and my first time flying to Mexico, I had low expectations. But…read morefortunately, I had a pretty decent experience. The flight started late But apart from that, everything was smooth. The seats not only were comfortable, but they also reclined to my astonishment unlike Spirit or Frontier. I flew from Miami and the gates are pretty far from the terminal Which is usual low-cost airlines. The overhead compartment was full of advertisements Which is totally ok for me, whatever could bring the price down. I need to fly a few more times to really Get an idea of how well the service is but For my round-trip to Merida, it was quite decent

Spirit Airlines

1.4(1.3k reviews)

20.6 mi

Everyone hates Spirit. I have no problem flying with them. Seats may be a little tight, i'm only…read more5'3" so it doesn't bother me. It was a quick trip to Chicago today and we boarded on time, left a few minutes early and the plane was new and very clean. Staff was friendly. My only concern is, we fly home tomorrow night and I did see something that they were considering shutting down all operations this week. Fingers crossed I get home and my future flights are still ok.

Spirit Airlines was founded in 1980 and is considered a budget airline. It's low cost because you…read morehave to spend extra on food, seats, and checked bags. The planes are yellow, has smaller seats, and leg room. I've read mixed reviews. My experience was a good one. We took a direct flight from Bradley Airport to South Florida. From beginning to end, the experience was great. The flights were comfortable. Why 5 stars? We had a lovely flight attendant, wish I got her name. My toddler was freaking out on a very early flight back home. He was tired and couldn't get comfortable so he was crying. She picked him up an rocked him to sleep for me, wow, talk about 5 star service. As a parent, we know how stressful it can be to fly with young kids. The flight going to Florida he was amazing but the flight back, it was too early and he was cranky. Thank you to this flight attendant for saving the day.

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Ugh. Spirit terminal at FLL.

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How badly must one handle luggage to make this happen?

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Ken W.

11 years ago

Shame on you American Airlines! You have ruined my parents 50th anniversary cruise by losing 11 family members luggage, and then lied to us several times on its whereabouts. For starters when we arrived in Ft Lauderdale on 5/30 they blamed US for leaving the carousel too early. We watched the same 4 bags go by 4 times and the carousel stopped. Ran to the baggage claim office and grabbed the information packet with the 800 number on it. By this time we were late getting on the boat because the last flight we were on from DFW to FLL got delayed, not because of storms but because there was no Auxiliary Power Unit available and the paperwork was not complete and the lavatories were not pumped out. We get to the boat with minutes to spare and go straight to the ships customer service who promptly gets on the phone to AA baggage services and we are told that they can not get to Nassau by the next day. Not sure why not considering this is the age of jet travel and it is a 40 minute flight by turboprop. We, and when I say we, I mean all 11 of our family are then told that it will go to St. Thomas 3 days later on 6/2. Not the end of the world just a major inconvenience at this point. On the day at sea after leaving Nassau we call baggage services from the ship and confirm that the bags will be at St. Thomas waiting for us and a ships concierge will retrieve them. We arrive back at the boat from St. Thomas the next day and customer service tells us that only my sister, her daughter and husbands bags were shipped. This made my family furious!!! WE WERE LIED TO BY YOUR COMPANY! We called baggage services again and were then told that it would be in St. Maarten the next day 6/3. We arrive in St. Maarten to celebrate our parents 50th anniversary. We get back to the boat and are told by ships customer service that there were no bags at SXM. LIED TO AGAIN BY YOUR COMPANY!! The boat had to depart and go back to Port Everglades. We call baggage services and speak to Denise in the Raleigh office and she states that the bags are located in the FLL baggage claim office. We arrive back and get to the FLL baggage office and your employee Dagmar locates everyone's bags except for my two bags. My bags are not there! AGAIN, WE WERE LIED TO!! She tells us that they sent the bags to SXM on 6/5 (2 days after we left) and when the ship was not there they sent them to MIA. Dagmar then calls MIA office and they confirm that the bags are there and will be put on the next flight to Austin. She sent a message to MIA baggage claim at 8:54AM to reinforce the urgency. She confirmed with us that the bags will be in AUS by the time that we arrive from our connecting flight at DFW. We arrive in DFW and I call the FLL baggage office and speak to Leo and tell him the situation. By this time I have been wearing the same underwear and socks for the past 8 days. GROSS!! Leo chuckles and states "sucks to be you!" These are his exact words. He says he does not have the bags which I already knew. I just wanted to see what flight my bags were going to be on from MIA to AUS. He says he will put me on hold to find out but instead of putting me on hold he hangs up on me. I then call the 800 number and speak to Sheron. By this time it is approximately 5:30 and her computer shows that the bags are still in MIA. She was very pleasant and put me on hold to call MIA baggage office. She gets back on the phone and told me that MIA told her that they don't have the bags and they hung up on her. AGAIN WE WERE LIED TO!! We had to board the aircraft to fly to AUS and figured we would deal with it there. Once there I speak to the two AA reps at the AUS baggage office, he told me his screen shows that one bag is still in Miami and the other got scanned in Santa Monica SMO. What the hell is my bag doing in California and how did it get across the country in 1 hour? We get back home and call the 800 number again and speak to Malika in Raleigh and she tells us that both bags are still in SXM! AGAIN WE WERE LIED TO!! Give me my bags! AA has ruined a family vacation! The kids did not have swimsuits or life-jackets which are in the bags and none are for sale on the boat. Every time we walked around the pool deck and my kids wanted to go swimming we had to tell them that we couldn't and had to listen to them cry. We did manage to borrow a kids swimsuit so that my son could have at least a couple of hours in the pool. Thank God for the kindness of people and this small gesture is more than anything that AA has done....and we paid you!!! read more

Ariel G.

12 years ago

Never fly American Airlines. Absolutely, the worst customer service of any airline. Recently, I had to fly from Newark to Chicago. I wanted to fly with Southwest airlines as I almost always do. Unfortunately, my wife forced me to purchase a ticket on American due to having old miles that were about to expire. I told her it wouldn't be worth the aggravation, but finally relented. I booked a flight for 4:30 PM. Two weeks after my booking, I was annoyed to receive an email from American saying that my flight time was pushed back to 6:45 PM, which was a very inconvenient change. If you sell a ticket for a certain time, maybe you should stick with that time? Not so with American. I knew from past experience that being on such a late flight with American would also mean a good chance that they would cancel it. But onward with hope. Day of the flight, about an hour or two before I had to leave for the airport, I get the dreaded automated call from American that my flight was delayed. Ten minutes later, drumroll, no surprise, I get a call again saying that my flight was canceled. Eyes roll up in my head. Not to worry, tells me an agent on the phone, we have you rebooked for tomorrow at noon. Get to Newark the next day in plenty of time to make the noon flight. Put my card in the self check in machine. Woops, it can't find my itinerary. Wait it line to speak with an agent. Get to the agent and she tells me coldly that I'm not on the flight, the flight is full, and the best she can do is put me on standby. Ok, I say, I'd like to speak to your manager. She responds coldly again, "well that's going to be a while sir..." Continue to argue and she threatens to call security. I wait and wait, and demand again to speak to a manager. Finally, I'm told that the manager is at the gate, and the only way I can speak to her is to proceed through security to the gate. I am getting desperate and thinking of purchasing a ticket on United for $1000 rather than continue with this AA clown show but decided the wife would be upset so I wait an hour to get through security and talk to a manager. Get to the gate, and lo and behold there is no manager there. I am told to sit and wait again. Finally, 20 or 30 minutes later a manager shows up. She tells me in no uncertain terms that all of the flights for the day to Chicago are full and the best she can do is put me on a flight the next day (2 days after my original flight was scheduled). I say that is ridiculous, can't you even reroute me through another city? NO. I say: you need to offer a voucher to get another customer off the flight. "Sorry, I've already offered more than I'm allowed." I say can I please hear you on the loudspeaker making the offer. She refuses. She threatens to call security if I continue to argue. I say I'm going to sue your company for breach of contract. She says go ahead. I return to the ticketing area. By this time the $1000 ticket on United has already been sold. I go back one last time to the American counter in desperation, and magically, this time there is a supervisor "right behind the door" that I can talk to. She spends a minute or two on the computer and books me straightaway for a flight later in the day on Delta airlines at LaGuardia (have to take a 1.5 hour transportation service to get there). p.s. I was thinking of emailing this complaint to the American Airlines customer service through their website. Unfortunately, they have a character limit on comments of 1500 characters and it couldn't fit. Just another confirmation of how little they care to hear from their customers/potential customers. Ariel G. read more

John L.

7 years ago

On 9/23/19 My wife and I had a flight to Mobile al.departing at 8pm. It was cancelled with no reason given. I was sent an email and text at 6:29pm that we were being rerouted to Mobile thru Dallas Tx on a flight that left at 5:58 thirty minutes before we received the Text. We were given a hotel voucher for the night and (1) one $12 meal voucher each for (3) Three meals Dinner on 9/23 and Breakfast and Lunch on 9/24 as our new flight was at 1250 on 9/24. We could not eat off of Mc'donalds dollar menu for that. Dinner on 9/23 was 49.78 plus tip. Our Breakfast was 18.56 plus tip Lunch. Our lunch at the airport was 34.98 plus tip. No alcohol was consumed as we are not consumers of alcohol. I also have to pay an additional parking day at Mobile $10. We had 3 tickets to a Paw Patrol concert in Mobile to take our grandson $ 67 each. It took place at 10am the time we were still in Charlotte waiting for our 12:50 pm rescheduled flight. The real issue is trying to explain to a 3-year-old he did not get to see Paw Patrol a show he had been anxiously awaiting because a company has to pay their CEO 12 million dollar a year and some bean counter figured out a way to save a few dollars at the inconvenience a few passengers. My wife is handicapped and had to go thru TSA check again. The extra time standing is very hard on her as she has had back and knee surgery. She also suffers from mental health issue anxiety related and her medicine was on our checked bags as she only had enough on her carry on for the day. There were 2 earlier flights that we were not given an opportunity to book that because I had booked this flight with points which obviously affected the rebooking options. It should be noted that the points used were from being a loyal American Airline customer in the past. I must emphasize from the past as I will only fly American as a last resort in the future. When we arrived at Mobile a day late our luggage was not on the plane. The counter clerk in Mobile was a poorly trained employee that could not determine where our bags were. She provided a 1 800 # and we reported our bags delayed/lost. After I call the number provide it was determined our bags were in the Mobile airport. We were told they would be delivered after 6:30 pm as that was the last delivery run of the day. The next Day Wednesday 9/25 I again called about our bags. I was told they were in Mobile airport and they would call when the lost baggage office opened. There is not a lost baggage office for AA in the airport only Delta has an office to address lost baggage on site. The personal at the ticket counter handle lost bag status as there are employees there at 5:30 am to handle the 4 flights that leave before 10am. I guess multitasking is not a skill required of your employees. Again, I was told my bags would be delivered that day. At 5:30 pm I called again praying my bags would make the 6:30 run but they did not. My bags were finally delivered at 11am CST after calling again Thursday morning. I first tried to file a complaint thru your website. The first attempt I was timed out as I was composing the complaint. I logged on again and this time there was a character limit on your complaint. I am very disappointed that we were used to increase your corporate profits as plane was probably cancelled due to not enough ticket sold to maximize your profit. Just glad everything goes good for your 12 million Dollar CEO. Total additional cost to us a senior citizen living on a fixed income is $290.32. Have a blessed day. Best Regards John Lilley read more

Argelia B.

4 years ago

I purchased 3 tickets for my two sons and myself from Los Angeles to Guatemala City with a connection flight in Miami. I had to cancel one of my son's ticket due to school related. I called American Airlines and I was given an electronic credit to use within 1 year which I was not too happy because I was hoping to get a refund. ALL of our flights were delayed, departure and return. For our return flight from Miami to Los Angeles, we only had 1 hour to go through immigration, grab our bags and check in again. Our boarding time was at 8:27pm, we arrived to check in at 9:00pm. The agent told us that we were late and he couldn't get us on that flight because it was already gone and plus it was "full." Full? Haven't I already paid for OUR tickets? And then, he refused to pay for my hotel stay and put us on another flight the next morning. On our way to the hotel, I received a notification saying that the flight that night was delayed and would be departing at 9:58pm now because there was another flight coming in that was delayed which was not our flight. Well, it looks like someone was lying and sold our tickets to someone on that flight. These people are not being honest with us customers and it is unacceptable. I could had made it on that flight, but these people resold our tickets to make more money. This is all they care about, making money. I was hesitant, at first, to use this airline because I had heard horrible things about it but I wanted to give them the benefit of the doubt and I ended up paying a big price. Then, I remembered they did it to me back in 2008 when I was pregnant with my son I was with this time and my other son was 2 years old at that time. They left us in Mexico City at that time because again the flight was delayed. And refused to pay for the hotel and I lost my money on my connection flight so I had to purchase a new ticket with another airline. It's a shame. I filed a complaint with BBB and it was useless. As always, big airlines win and get to keep our money. They can shove my son's ticket and my hotel stay money up their ass. I'm DONE! read more

Kimberly D.

6 years ago

I've worked customer service for 15 years. I have never been so angry about the poorest customer service in my life. American Airlines updated my brother's flight almost 2 hours early. I booked the flight 2 months ago in August. My notification was only a few hours before. Then, they held him up for about 35 min. between check-in & security. One baggage claim person wasn't helpful, so I demanded a supervisor checking my brother's 1 bag in. The supervisor looked at me and above or pass me to ignore me thinking I didn't catch that rudeness. She tries to help, but at this point, we've missed boarding. I spoke to 2 more supervisors at the airport. They told me to contact priceline with my booking about the flight change. Priceline told me to contact American Airlines. Then, the last supervisor,over the phone, Gail Williams, tells me to talk to a supervisor at the airport. She clearly didn't hear me, "I did that already!" Saying the line is recorded. I know it's recorded. I did not curse at her. I threatened to review American Airlines on social media, and all the sites I can. I've already done 5, and I'm not going to stop. She wasn't sympathetic, she wasn't helpful and she didn't remedy the issue in any way. My brother is the sweetest guy you'll ever meet. 12 hours on standby without guarantee of a flight? Really?! He was polite to everyone he spoke to at the airlines & airport. This is the 2nd time I've had a poor experience with this airline. Everybody got me playing the telephone game. The supervisors are useless. My brother has been waiting for over 12 hours on standby. Some employees want to tell him what gate he should be at, others don't. What kind of nonsense is that? This is the worst airline I've ever dealt with. Never again!!! I will never recommend this airline to anyone. read more

Danny G.

5 years ago

My experience as a consumer purchasing AA service has been concerning. It is my understanding that American Airlines covers itself with fine print and legalities to have the ability to conduct its business in unfair and unethical manner. The average consumer usually wouldn't be able to pursue anything legal because of many factors so AA uses this as an advantage to continue its practice. I am not going to change anything with this review but I would like would-be travelers to know. I booked a flight 1 month ago with 4 seats on a 2 hour direct flight to Knoxville TN from Miami FL. Due to medical conditions and a 1 year old I do not travel longer than 2 hours on anything. Without my consent or being told of a possible change while paying it was just changed. It is now a 4 and 1/2 hour flight with a stop in another city. Why was I not told about the possibility of this while I was paying? I have had to cancel our small family vacation all together since I am not able to make AA forced new arrangement. I have lost non refundable $1,500.00 in the hotel deposit for the days of stay as well as the money paid for the flight and car rental deposit. I am 2 months away from the flight which has been canceled with NO REFUND. I have made the attempt 3 times so far to call and fix this with no hope, NO in American Airlines helps. Sounds like this stuff happens a-lot which is why AA has established its policy's to protect itself and its interest. I would love for someone to contact me to correct this experience but I do not expect it. read more

Barbara W.

10 years ago

My family checked in 3 hours prior to our American Airlines flight in Miami, FL to ensure that we would have no problems. Twenty minutes prior to the flight departure, an announcement came over the loud speaker that there had been a Gate change for our flight from Gate 28 to Gate 21. We asked an American Airlines employee directions for Gate 21 and were given wrong information. We then rushed to Gate 21 and arrived 10 minutes prior to departure only to be told that we were TOO LATE! The door to the plane had not yet been closed and our seats had been given to standby and non-rev customers... When I asked American Airlines Agent, Leo (African American man with long dreadlocks) why the announcement hadn't been made in a more timely manner, he said, "It's YOUR job to check the monitors. It's NOT OUR job to BABYSIT YOU." I've never been treated so rudely by someone supposedly in the business of customer service. I strongly feel that "LEO" had non-revenue friends that he wanted to accommodate and thus the late announcement. Otherwise why bother making an announcement at all? Perhaps a lame attempt to cover his ass?? Well, heads up American Airlines...you are in a very competitive business and folks have other options. Why would ANYONE choose to fly with your company given the bullshit attitudes of these employees? Our family certainly won't be doing business with you again. read more

Jody T.

10 years ago

Traveled on a Wednesday and the first leg of my trip was delayed due to mechanical problem (that was not even repaired by the time we took off) by 4 hours causing me to miss my connecting flight. I called American Airlines to rebook my connecting flight and was told flights were full and they could get me there on Saturday (my vacation was due to end on Sunday)!! What!?!??!?! I was told I could book another flight and submit to American for reimbursement. When I looked on line-there were 5 seats available on American later that day, so I called back to inform them of that and asked if they could book me on one of the empty seats; I was DENIED and told "I cannot help you". To make a long story short, I ended up having to PURCHASE a last minute ticket ON AMERICAN for that evening for the incredibly expensive amount of $1033 dollars thinking they would reimburse me, like I was told, when I got back home---WRONG! Beware vacationers, brides, grooms, etc. American Airlines will NOT help you even if they delay was on their end. Additionally when I spoke with customer service about it later and asked what I could have done to have prevented all this, I was told "You should have just made them book you on the later flight" like that helps me whatsoever read more

Jessica M.

12 years ago

The absolute WORST airlines to book a flight with. Their customer service is horrendous, they will not transfer calls to supervisor (Julie employee #V023 would not take the call) and they treat customers like they are disposable. I find it ludicrous that I spent $470 and after having to cancel my initial flight and re-book a few months later Ryan(employee #V048) rudely tells me that I can only use $235 of my credit and will not let me change my second traveler even though I paid the full amount on my credit card. I HAVE TO JUMP THROUGH LOOPS TO GET A SIMPLE REQUEST ACCOMMODATED. The request now has to be submitted online, even though I was instructed to call on the website, and wait 72 hours for it to be reviewed; it is up to their discretion whether I can use the credit. How very convenient. DO NOT BOOK WITH THIS AIRLINES, THEY JUST STEAL YOUR HARD EARNED MONEY. I can only conclude that JEFF SMISEK is aiming to run the worst possible airlines. FLY WITH ANY OTHER AIRLINES. They take your money, refuse to help, basically tell you that your out of luck and then disconnect from the call. I cant even say that I will never fly with them again since I cannot book a flight with my own credit. read more

Lindsey S.

10 years ago

Would give 0 stars if that was possible. I was flying from Detroit to Chicago, which is about an hour long flight. My flight was delayed by exactly 55 minutes. Since this was basically the entire duration of the flight, and it was actually faster for me to drive, I called and asked for a refund. Since the flight wasn't delayed by an hour, their policy is to not refund money. They might as well have delayed the flight for 59 minutes just to make it that much more blatant they were entrapping people into not getting a refund. Spoke to the customer service supervisor, she was rude, unwilling to listen and very robotic. I drove to Chicago with a friend, and my ticket for the way home was canceled, without me knowing! Very disappointed and still scratching my head as to how this company is still in business. First and last experience with this airline. Would not recommend. The difference of 5 minutes cost me $300 and the "customer service" did nothing to help, she actually suggested I purchase a different flight for $400, LOL! Worst experience of my life. Don't fly with them. read more

Kate R.

8 years ago

I'm not sure why American Airlines got such a low rating here on Yelp. It's very inexpensive flight and the process from check in online to the very end of the fight is absolutely smooth and easy. I needed to change my seats so I could seat together with my sister and the lady at the gate helped us and put as together. We had carry on luggage and we got plenty of space on top to store it while flying. Any by the way, the carry on bag is free as well as 1 personal item (my second bag was almost the same size as my carry on :))) We needed more water, sodas, cookies, and flight attendants helpfully gave it to us. There were even charging outlets for our phones under the seats. They also have a WiFi on board and we used a free promotional offer for T-Mobile customers. I don't have T-Mobile, but I still got this offer through putting my friends phone number:)) Overall great flying experience. I can't say anything negative about American Airlines. I will definitely fly with them again. Highly recommended!! read more

Özgür K.

14 years ago

SEA-DFW-MIA-SEA. I just got out from plane and i would write here immediately because me and my family, we were suffering by the AMERICAN AIRLINES! I had three flights with them in last week and, would tell about last one which one was like a horror movie! We got the last flight MIA to SEA, which takes 6 hours, 15 min! One of the longest flight in US Territories! They did not have any dinner option! I was hungry and could not find even hamburgers or salads ! The cabin was extremely COLD!!!, asked about a blanked for me and mamma she said they did not have! But we saw many of those on BUSINESS Class, %99 of airline companies gives blanked as candies! What a cheap company they are! Every section of plane was full of little babies and they cried all flight long! We were 3 and could not sit together, mamma and sister they sat together an i sat alone but %25 of was empty! They tried to collect more money to get sit on same row! Flight attendees were not really friendly. Cheap company! read more

Colin S.

10 years ago

These scoundrels would rather hold onto a disabled person's $52 than handle a customer service query with any sort of professional dignity. Calling me back four weeks after I made the complaint is bad enough, but immediately 'informing' me that you were not in the wrong is completely unacceptable. I broke my leg shortly after booking a flight with AA so called Reservations to request upgraded seats. They made me pay $52 for seats on both connecting flights, but ultimately I only received an 'upgrade' on the first flight. Even then, there was no actual legroom, they just stuck me on the front row where I could be kicked by the flight attendant the entire flight. On the second flight I was completely ignored and not given what I paid for. Telling me there's no record on the account that I was injured is an outrageous lie by an evil corporation. This is one of my first ever experiences of an American company, and it really makes me question American integrity to be honest. read more

Phillip V.

593

9 years ago

One of the Worst airport experiences in the world. Period. I've been to over 40 countries and I've never seen such miscommunication and uncoordinated behavior at an airport. Especially the rude, overwhelmed American Airlines and Eulen Staff. Curbside check in staff were especially rude and inconsiderate. And AA Bag checkin staff sent us to the wrong checkpoint, which lead to a chain of confusion and delays. Checkpoint One sent us to two, two sent us to three. Checkpoint one was closest to our gate, yet we had to go through three and the Eulen supervisor didn't even let us roll up our canvas painting, we had to throw it away or miss our flight. Wasted 30 mins outside the terminal and barley made our flight. Unacceptable. AA and Eulen staff cost me a 200$ painting and a serious headache. I never write negative reviews , but this situation should warrant immdeiadte review of your protocol at this facility. read more

Jeff M.

9 years ago

This is to review the company Eulen America who handles the wheelchair service for American Airlines in Miami. My son has cancer, had a severe Migraine, had to get a wheelchair to go thru security- so we came very early to get thru security early, get him Tylenol and sit down for lunch. We explained this to extremely rude people running the wheelchair station and running security for American Airlines (very short Latin 50 something woman who worked near special luggage who the single rudest woman I've ever spoke to) - and they wasted our entire early arrival time. I had to beg them after 90 minutes to give my son a wheelchair and they acted like they did us a favor when they finally gave it to us. The person who pushed my son on the chair told us that the company is awful and always has complaints. Why would American Airlines destroy their reputation by partnering with Eulen America ??? read more

Darcy W.

231

10 years ago

If I could give them 0 stars I would. First off I had a flight out of Las Vegas to Miami that I did not make - so guess what? If you don't make the 1st leg of your trip they cancel your entire flight- so needless to say I had no flight back to Las Vegas (and the resale your seat - double dipping?) - after an hour plus on the phone and to get absolutely no where I called Expedia. Another hour on the phone and $$ later they rebooked my return flight. Could not get on the same one that I booked so had to come home a day earlier. Thankfully Expedia was able to help as a AMERICAN airlines sure was useless. Now I show up for my flight it is only 2-3 hours late. Plus had to pay for all luggage - Worst airline ever. I will do everything I can to never fly them again. read more

Jayden M.

4 years ago

Alvaro Nieto current employee of American Airlines likes to sexually harass other employees from international security department(Eulen) and if he doesn't get what he wants he tries to manipulate them on purpose with tests and fail them on purpose. Is not the first time he's done it. That's a reason why I left the company because even with other male employees he's the same way. Is not the first time he's harassed employees, there's been cases where other employees has tried to report him, but it's always employee's words against his words and American Airlines has never done anything about it. It's disgusting and unprofessional to keep a man like this. read more

B E.

7 years ago

When a person books a flight and request assistance due to handicap, honor it! American Airlines left a handicap woman laying on floor next to ticket counter for two hours making her not only to miss her flight and to have to fend for her own wheelchair and assistant. AA exploits their passengers to keep afloat! There is a saying my dears at AA, if it's on camera, it happened! Thankfully security camera will be lawfully accessed and utilized to demonstrate bad behavior from all AA employees! To continue to step over me and ignore is wrong and disgraceful on your part. We will see you in court for discrimination towards handicap! read more

Marybeth S.

2 years ago

My recent experience with American Airlines was nothing short of disappointing. My flight was delayed without any clear explanation, causing me to miss my connecting flight. The lack of communication from the airline staff only added to the frustration. Despite the inconvenience, the customer service I received was subpar, with little effort made to assist me in finding alternative arrangements. The entire ordeal left me feeling stranded and dissatisfied with the level of care provided by American Airlines. Needless to say, I will be exploring other options for my future travels read more

Daniel D.

7 years ago

AA's assigned seats for me and my blind elderly (90 year old) dad has us sitting four seats apart for three of our four flights. Dad needs lots done for him...verbal reassurance, escorting to/from the restrooms, handing him things he needs from his bag, etc. The AA rep was polite but the upsell is a $189 upgrade to get seats together. We are both on our social security pensions. AA wants to teach us a lesson for flying basic economy, and this is what we learned: don't use their services again. read more

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