Justin and Jeremy came over yesterday to rod my bathtub and install a new kitchen faucet. Justin was amazing he couldn't get the clog right away and kept trying different things to fix it. He finally got the clog out and my bathtub never emptied the way it is now. Jeremy put in the new faucet and did a great job. Super great service. Very happy with the results. read more

Cannot recommend under any circumstances after using them several times. Very nice people. Outrageous prices. No estimates. No upfront posting of prices. Two guys for a one man task. Will not call again Charged $$450 an hour. Charged $160 for part which I bought online for $15. read more

Great guys! Justin, Bruce, and Bob were very helpful. When my basement flooded last week they each came out on different occasions to diagnose and find the problem. After a day or so they were able to pin point one of the issues with my drain pipe that goes out into the street was backed up by some tree roots. They were able to rot it out and I haven't had any issues since. Justin was kind enough to also do a follow up just to see how things are going. Thanks for everything fellas! read more

Tony was prompt, professional and fixed 2 separate issues with 2 separate toilets - he did a great job and I was able to get back to work quickly. read more

TERRIBLE customer service. They are not interested in new clients. Little known fact: We are interior designers and we all know each other and talk! I will not be referring your company and will always relay my experience to our clients and other industry people. For THREE weeks I've been trying to get Bob out to a client's home to look at a project. He had me call him back 10 TIMES over 1 week. Then never called me back. Left messages and emails for the owner, Scott, to call me back. Radio silence. If they can not even communicate/call someone back, how could you ever expect them to finish a job, quote a job, or address any issues?! Terrible business plan, guys! Get your stuff together!!! read more

I've had to call these guys twice in the last few months as we've had house guests that have been flushing things down that aren't suppose to go, both times they were over in under and hour and had the issue diagnosed and resolved quickly. Both times the guys were very courteous and careful to put down drop cloths and put the little booties over their shoes. I was referred to them by a reputable contractor who uses them for all their plumbing needs when their doing new kitchens and bathrooms. read more

Crooks. Charged 1.5 hours - $245 to rod a bathroom sink. How on earth could it take an experienced plumber 1.5 hours to rod a sink? Stay away! read more

AMAZING! I've been disappointed with customer service and responsiveness in the past with plumbers...Wilmette Lucke Plumbing completely changed my mind! Bruce, Scott, and their capable office manager Sarah are completely awesome. I had an outdoor spigot that wouldn't work...Bruce came on time, handled the situation, gave me his CELL PHONE NUMBER so I could call anytime this occurred. Whoa! Now that's what I call SERVICE! read more

We were very happy with the work of this company. They were very kind on the initial phone call, came out to the house right away, and did a great job at a reasonable cost. We have a very old house, and it needed a number of plumbing fixes. This required three trips, a number of parts and pipes, and a lot of work, taking care with the age of the house and the pipes. They were extremely respectful, efficient and thorough. I was quite concerned about what the cost would be, but it turned out to be very reasonable. This is an old-fashioned company with depth of experience. That is exactly what we needed. read more

I feel like I have been totally ripped off. We had a leak and called Lucke and since they couldn't get anyone over until after 4:30 the charge was $250 per hour! It was shortly after 5 pm when he arrived, not 3 am or some time that might merit an exorbitant fee like that. The guy was not friendly and wouldn't give me a straight answer about what was going on. Then, although the leak certainly seemed to be fixed after a very short time, they needed to come over with another part for another $125. They didn't ever give us options or estimates just basically charged $500 for what should have been a 30 minute job with a $25 part. I wish he had explained what was wrong, given me options (pretty sure we could have had a new toilet installed for that amount of money.) I will go out of my way to avoid this company. read more

Very expensive. Not so friendly. Even if you are an existing customer and they come out for a quote they may not give you a quote. Or respond to your repeated phone calls for the quote! Not a good way to do business. read more

I called Wilmette-Lucke Plumbing to come unclog a blockage I had in one of my pipes. Every time I used the main floor bathroom, dirty water would back up into my downstairs bathroom sink. The two plumbers arrived late and first tried unsuccessfully to snake the downstairs sink (something I had already tried myself). They then decided to bring in the power-rod machine and rod down threw the upstairs toilet. That did the trick and water began flowing once again. I was quite pleased until I saw the ridiculously high bill...$612. That much for two hours of work to un-clog a drain!?! Apparantly the going rate is $125 per hour per person. That's means it's $250 an hour to hire these guys, not including the parts they use! WTF? Doctors, Lawyers, and car mechanics don't even make that much money per hour. Do yourself a favor and go with anybody else, your pocketbook will thank you! read more

We had a hot water pressure problem in the shower for years. The hot water was hardly more than a trickle and if you turned it cooler to get better pressure, the water would get cold fast. Our regular plumber who we'd used for years told us all the pipes would need to be replaced, meaning the shower wall would come down and it would take several days, not to mention thousands of dollars to repair. We finally decided to get it fixed. I asked a co-worker if she knew a good plumber and she recommended Lucke, who had worked on a commercial retail property we manage, and also did work at her sister's house. I also asked a good friend who recommended Lucke. With two reliable recommendations, I called them and they said the hot water problem might just be a flushing issue. We also needed our main line to be rodded so we went ahead and hired Lucke. The hot water problem was fixed easily without replacing all the pipes or tearing out the wall. Their work was top notch and the guys that showed up to the house could not have been any nicer! read more

I first used Wilmette Lucke plumbing when a pipe broke in my house. A neighbor recommended them. They were fabulous! They came out quickly, did good quality work and were reasonably priced. Since then, they have been my "go to" plumbing company. They are reliable and knowledgeable. They are not the cheapest, but they are fair. The receptionist is friendly, and helpful with scheduling. read more

We had a great experience with Lucke. We had a flooded basement and the plumber came out that morning to fix a clog in the sewer line. Reasonable prices that seemed to be in line with industry norms (based on some Google searching). Very friendly plumber (Bruce) and staff at the office. We would call again. read more

It just amazes me that so many businesses operate this way. Same experience as other posters. The guy actually made an effort to come out and look at the job but never got back to me with an estimate after contacting them twice. Is the economy that good that they don't need people's business. Call a company that actually wants your business....not this company! read more

I had the same experience as Glenn M., only worse. They came to my house, wasted about 2 hours of my time and never gave me a proposal . I called a few time for two weeks and they again would not return my calls. I gave the $6,000 job to Ricks Sewer and Drainage. They were great. read more

Love these guys. Its wonderful to have a plumber you can trust to do the job right. We moved to a house from a condo in the city so had limited experience dealing with plumbing issues. Trustworthy plumbers are worth their weight in gold. read more

We called them to fix two leaky faucets in our rental. The unit owner had the same issue previously with the faucets and told us to have the plumber check the "O rings" which I did. The plumber immediately said it wasn't the O rings, and proceeded to attempt to fix whatever was causing the leaks. We are in a condo building so it was a long and time consuming trip from our unit to the elevator and down to the plumber's truck parked in the parking lot. I am not exaggerating when I say the plumber made about five of these time consuming round trips back and forth to his truck. Well, in the end, he didn't fix the leaks, and then we received an almost a $400 bill from them, probably at least half the time on the bill was the plumber's trips over and over again to his far away truck. It was a total waste of money. read more

Cannot recommend more highly! Today was my first time using Lucke Plumbing. Outstanding and very professional service from Bruce, the plumber. I know virtually nothing about plumbing/repairs....and to have someone so helpful/trustworthy means a great deal to me. The price was reasonable & everything was taken care of promptly/efficiently. Would/will call again!!! read more

Marc came by to help troubleshoot a problem with a leak. Two other plumbers had come previously and they had failed to figure it out, and we got water damage as a result. Marc came by, asked precise questions, and in 10 minutes figured it out and fixed it. Wow! I am impressed and will call them first next time. read more

Bruce from Lucke Plumbing was amazing! I had a shower that wouldn't shut off, and the replacement cartridge was very difficult to install. Bruce wouldn't give up and was able to fix everything after repeatedly getting soaked during the process. They will be my first call for any problems in the future. read more

I have had recurrent, monthly, sewer back up for the past 7 months. Lucke Plumbing came out each month, rodded out the drain, and the problem recurred in a month. Frustratingly, they never returned my calls requesting both an explanation for the frequent recurrences and for a solution. Neither did they utilize a camera to visualize the problem until I suggested that may be they should look first to see what the obstruction is. They never got back to me with a report on what they saw, despite repeatedly calling their office. Ultimately last week, about a week after their final visit, my basement flooded and I sustained considerable property damage and a costly clean up. All of this would have been avoided if they had tried to diagnose and fix the problem rather than repeatedly do the same thing and expect a different outcome. I've called twice since the flood and they have still not responded! DISCOURTEOUS AND INCOMPETENT! read more

I placed a call to Wilmette and explained what I needed done (whole house re-plumb with adding tubs and an extra sink. I spent a lot of time on the phone with them giving details and was told a rep would give me a call back. It's been another day, and I have not received a return call. I am avoiding them and would recommend people avoid this business since they seem to return calls for the easy money jobs. read more

These guys are plumbing rock stars. Bob is incredibly experienced and knowledgeable and so is the rest of his team. And they truly are a team and Bob is a great leader, I can see that. The helped us in an emergency and then came and totally fixed the problem with our main sewer line. We were at his mercy and he did not let us down. Thanks again to Bob and his entire team! Also, everyone was truly pleasant! read more

Beyond bad! These guys were unreliable, didn't return phone calls from me or our GC, and had to do everything twice. Whatever they didn't do twice doesn't work. They made messes that they never cleaned up. Instead of moving clothing and an ironing board near where they were working, they thought nothing of splattering soder all over them. We added an addition, including a bathroom onto our house and our GC chose these guys. They installed radiant heat in our new bathroom -- the floor doesn't even get warm, much less heat the whole bathroom. The sewer stack in the attic was never fed through the roof, so it is releasing toxic-smelling fumes into our attic. The pipes leading to the radiator heating in one room bang so badly that they wake my children up in the morning. They bled the radiators repeatedly without fixing anything. I'm not sure exactly what happened on the day when water was streaming into the kitchen from above from the new bathroom - I never got a straight answer. Despite repeated calls to have them test the pipes leading to the new bathroom before the walls were closed up, they never came. They came after the walls were closed up to test the pipes -- they leaked, of course. The walls had to be opened up to be fixed. Use anyone else besides these guys! read more