Mike was so helpful and friendly. Walked us through the insurance maze and getting a rental car…read more Very happy with the quality of the work. Our car looked like nothing had ever happened to it! Would use again and recommend to others.

My beloved car was recently involved in a hit & run, and my insurance claimed it a total loss. I…read morewanted to get a second opinion so I hit up Yelp and set up an appointment at Michael's Collision Center. Right away, Mike greeted me warmly - and by name! - upon arrival. He got a quick overview of my accident and where I was in the insurance process, before assessing the damage. He thoroughly explained what repair would entail, the timeline to repair, and ran some quotes. My previous collision evaluator provided a similar repair quote, but Mike made everything much easier to grasp and comprehensively overviewed what each step would entail. Mike told me he operates the way he'd like to be treated, and that very much came through. He was extremely professional, approachable, and real, and talked to me like a human not a checkbook. He took the time to explain allll the nitty gritty and gave me all the data I needed to make an informed decision. I ultimately chose to let my car go (still sobbing!) but I felt empowered and comfortable to make that decision based on Mike's thorough assessment. Our interaction was relatively short, but I'd absolutely return to MCC if - god forbid - my future car requires collision repair. Mike is the man!

I am a long-time satisfied customer of Steve and the crew at National Auto Collision. They have…read moreworked on several cars of mine over the years, and often times on multiple occasions. I have also referred friends and associates over the years, and all have been satisfied with the work and service as well. Steve and crew are meticulous, detail-oriented , easy to work with and take pride in their work.

When I pulled in and saw how many vehicles were in the lot I wondered if they would be able to do…read morethe body and paint work on our Ariya. I met with Steve and he and two others from his team came out and looked at the damage. Steve explained to me that both doors would need to be painted so that the color would match correctly as my damage was close to the edge of the front door also. He walked me through the process, told me how much and how long it would take. We scheduled my drop-off and he communicated with me during the job. Car was delivered 100% looking great and absolutely on time. When I went to drop the car off, the same lot only had a few vehicles in it- they had fixed and completed the work on most all of them that week. AMAZING Steve saved me over $2,000 versus the bid I received close to home. It is/was worth the drive for sure, easy access off and on I-5 . Our paint is a tough color and they did it perfectly while saving me dollars. I can't recommend this business any higher.

I unfortunately had two car accidents within two months, but I was lucky to have BigE repair my car…read moreboth times. I had a great experience with this shop, especially with Gilberto, the technician who took care of my case. The service was excellent from start to finish. Gil was very supportive, professional, and took the time to explain everything clearly. He even helped me deal with my insurance requirements, which made the whole process much easier. When I got my car back, it honestly looked like new again. You could hardly tell it had ever been damaged. I really appreciate the care and effort they put into the repair. If you are looking for a reliable body shop with fair pricing and great service, I highly recommend them. Thank you Gil and the whole team!

Here I am again at Big E with another outstanding review…read more Like everybody who shows up to a body shop it's from an accident. Big E took very good care of us and did excellent work. I'd like to take this opportunity to thank everybody involved with the repair process. We were kept informed every step of the way, no surprises. They fit and finish of the repair was invisible. I know how hard it is to do a quality job as I have repaired and painted many vehicles over the years and I can tell you that making a paint repair disappear is very high quality work. Again, I thank everybody who was involved in the repair of the vehicle. When the vehicle was returned to us, it looked like it had been through a detail shop, just like brand new. A shout out to Adam, he's got a great team. Thanks again, Carl

For lack of response when calling and no one answering their phones. Very frustrated and will…read moredrive up tomorrow And speak with Julie.

My journey with Burien Auto Rebuild began after two deer jumped out in front of me on a steep…read moresection of the North Cascades Highway. One yearling wasn't lucky. I read reviews and thought this would be a good place to have the front of my truck repaired. The administrator came out and took photos using a smart phone. First mistake. One must poke and prod; feeling for weak spots which may not show in a photo. I was told the repairs would take 3 days. Great, I would be without for 3 days. Two days later I received a text telling me it would be 5 more days. They didn't notice the damage which the photo did not show. Now, I wanted OEM parts (both headlight assemblies), but they failed to get me the parts list until after they had ordered them (cannot restock parts). They were inexpensive after-market parts. Not to my liking! Eventually my truck was returned on a Thursday. Saturday, I had a function in Skagit County. I returned in the dark. The passenger side headlight beam was aimed at the fog line. Where the driver side beam was aimed was anybody's guess! I took my truck back to have the headlights aimed correctly. Before I did, I researched headlight aiming. The truck was about five (5) feet from a garage door. Not even close to standard procedure. I asked to have them show me the adjustment screws with a hands-on approach. The mechanic was short with me. He pointed and hastily talked me through it. In my garage I set up a standard headlight aiming area. Both headlights were aimed very high. I adjusted the passenger side first. The driver side was next. This is where I got pissed. Someone had taken a knife to the little rectangular box with the adjusting screw. They had cut all the way around it just like one would cut out the bottom of a box. The adjusting screw had no base. It was floating in space and rendered useless. The vertical aiming of this headlight was impossible. The lesson: I told the insurance company about this. Burien Auto Rebuild said it was good when it left their shop (no unbiased opinion). The insurance people (not happy with Allstate) said they believed the shop. Because I had "touched it", they couldn't do anything about it. Basically, Allstate said I was lying. Burien Auto Rebuild said they would never use a damage part. I would never take a knife to my truck. So, who is lying? Burien Auto Rebuild! So, take your time and do your due diligence. When I drove past this garage I had second thoughts. I should have followed my gut instincts. Also, ask around if possible. There are much better rebuild centers to take your vehicle. Oh, and by the way, between the 2 legged and 4 legged personnel they also manage to put some scratches on my truck. I am in contact with my insurance agent to see what he can do for me. No matter what I will not go back to Burien Auto Rebuild. Finally, I will be taking my truck to a dealership and having OEM parts used to redo the headlamp assemblies at my expense.

I'm so glad I found Best Auto Body & Repair! From the moment I arrived, Arika provided amazing…read morecustomer service -- she was friendly, welcoming, and made the whole experience easy and enjoyable. I actually loved getting the chance to chat with her, and before I knew it, my service was already finished! The service was fast, affordable, and professional. The mechanic was friendly, and the owner was extremely personable, knowledgeable, and professional. You can tell they care about their customers and the quality of their work. One thing I really appreciated was that they have a camera in the shop, so you can actually see your vehicle while it's being worked on. That kind of transparency builds a lot of trust. I'm happy to have found a place I feel comfortable bringing my car to, and I definitely see myself coming back. Highly recommend!

Recently moved from New York and my back plate screws were rusted in shut. Called in to see if they…read moreaccepted walk ins which they did. Mechanic broke off left screw head which was expected and quickly gathered his tools to remove the thread. Manager, I'm assuming, then walks out and stops the guy as he's about to start and assesses the work that needed to be done and wanted to charge me $140! Tried negotiating but he wouldn't budge. At least I walked away paying zero with thread still stuck. Overall, mechanic was great, but for something as small as my situation, I think pricing could have been adjusted.

I had my 2020 Audi RS3 repaired from a small fender bender. I was greeted by Penny and Zirok at the…read moreBurien location. They were both super friendly and knowledgeable and answered all my questions on what to expect from the repair and length of time I would need a rental car. They arranged my pick up from Enterprise and it was one of the best experiences I have ever had with an insurance claim repair. I give them kudos for the 5-star handling of my repair. I recommend this particular repair facility anytime a friend asks where I go. Thanks Penny and Zirok for going the extra mile and with a smile!!!

I'm disappointed with my experience at Gerber Burien. The quality of the repair was fair, but the…read morestaff have a serious communication problem. It took months to schedule my estimate and my repair and after I got my vehicle back I noticed a few small issues that I brought up to their technicians. They fixed those issues for me on the spot and promised me a free loaner and further repair if the issues returned. Well, the issues did return and it took WEEKS for them to talk with me on the phone before I finally gave up with planning my return and just dropped by. When I did, they claimed they could not reproduce the issues and told me the new rattling sounds my vehicle was making were perfectly normal. I call BS on that. If you love your car, don't go to Gerber Burien. EDIT: I'm updating my review to one star because they reached out pretending to care and never followed up after I gave them my repair number. Pathetic. Star far, far away.

I want to thank Yelpers for their reviews of Vision Collision here. Unfortunately, I needed repair…read moreservice, but fortunately, your fantastic reviews led me to Vision. YOU WERE RIGHT! Not only do they have amazing customer service (Craig is EXCELLENT), the work was beautifully done and very promptly, too! Really, they bent over backward to make sure everything was perfect and that I was very satisfied. I hope I never see them again ;-), but if you are in need of a repair, you should definitely use Vision Collision.

My back bumper was damaged by a semi truck passing through and not leaving enough room - I brought…read moremy car in to Vision Collision and it was taken care of professionally and quickly! Everyone is very friendly and makes sure you are taken care of. I called the dealership where I bought my car (Walker's Renton Mazda), and they recommended Vision Collision.

So I have taken a few of my vehicles to Burien Collision Center and had very good results and the…read morebest part is their honest prices. My last repair was a lock that needed to be fixed after someone tired to break into my vehicle. Instead of trying to go the most expensive route, Gayle the owner explained he would like to try to rebuild it and save me some money. If he couldn't repair it he would be able to find an inexpensive alternative and install a new lock set. I felt like my best interests were being considered not just a bottom line. I need to recommend you stop by for an estimate and then stop in again to set up a drop off date if you choose to get your repairs done here, they were kind of hard to get in touch with by phone because they are most likely very busy, so plan ahead.

First off, I never write reviews; however, I felt compelled to create an account just to give…read moreeveryone a heads up on my experience with this horrible shop. I took my Toyota Tundra in for some repairs since I figured that the shop was affiliated with Toyota, so the service should be good. Oh boy was I wrong. I dropped my truck off a month ago and was told that my truck should be done by the end of week 2. The truck needed additional repairs and they said they contacted my insurance to get the adjuster to come out and see and approve of the repairs, which they should be there in 1-2 days. My insurance didn't call me about it until 4 days later to tell me that the adjuster will come out there to see the truck, so... Did the shop really call my insurance at all before giving me that 1-2 day estimate..? Either way, they said the car will get done by the end of week 3, so I called on Thursday to get an update. They tell me it won't get done and should be done by early week 4... So I called on the following Tuesday to get an update and they tell me it won't get done by Thursday... I called just now (it's Thursday) and the guy handling my truck isn't here today and the person filling in said the truck is still in the paint shop (which Mike told me it was in the paint shop on Tuesday and should get painted and reassembled the following day). He tells me it probably won't be done by the end of today.. So now I'm waiting on him to come back from lunch to give me another update... WORST experience in my life. Definitely wouldn't recommend this place for anyone.

The repair work done on the hood of my car, and the lower left corner, of the driver's side door,…read morewas completed to my satisfaction. I would recommend this business to any car owner who needs body repair.

Amazing job on matching the color on the hood of this 25 year old truck!…read more It looks brand new. My mechanic recommended Maaco and now so do I!