When I pulled in and saw how many vehicles were in the lot I wondered if they would be able to do…read morethe body and paint work on our Ariya. I met with Steve and he and two others from his team came out and looked at the damage. Steve explained to me that both doors would need to be painted so that the color would match correctly as my damage was close to the edge of the front door also. He walked me through the process, told me how much and how long it would take. We scheduled my drop-off and he communicated with me during the job. Car was delivered 100% looking great and absolutely on time. When I went to drop the car off, the same lot only had a few vehicles in it- they had fixed and completed the work on most all of them that week. AMAZING Steve saved me over $2,000 versus the bid I received close to home. It is/was worth the drive for sure, easy access off and on I-5 . Our paint is a tough color and they did it perfectly while saving me dollars. I can't recommend this business any higher.

Everything is so smooth with national auto collision! Communication and effectiveness. I truly…read morerecommend this place to anyone who is seeking for repair or service!

Services and quality are good, and plan to come back for future services for any other help needsread more

We had our rear brakes replaced here for our 2022 Hyundai Santa Fe and had a great experience. The…read moreteam was very responsive to our concerns and made the whole process easy. Service was quick, and the pricing was very reasonable. We really appreciated how fast they got everything done. Would definitely recommend!

I had a great experience with Bratch Auto Body & Repair after dealing with issues from a previous…read morerepair done that did not hold up due to paint adhesion issues. From the beginning, they were straightforward and knowledgeable. They took the time to explain what likely went wrong with the prior paint job and answered my questions clearly without trying to upsell anything. I received quotes from multiple shops, and Bratch came in at around $1,000, which was the most reasonable option. More importantly, the quality of the work and the turnaround time were both excellent. What really stood out to me was the attention to detail--they didn't just fix the bumper, but also vacuumed and cleaned the interior and exterior of my car, which I did not expect. Overall, the experience felt Honest, Efficient, and Professional. I would definitely return and recommend them to others.

I had an excellent experience during my recent visit to Bratch Auto Body, and I can't recommend…read morethem highly enough. My 2010 Prius was badly damaged when a tire from another car flew into my vehicle while I was driving on local highway 169. This happened on a Saturday morning just five days before Thanksgiving, and based on the damage, I honestly thought I'd be without a car for the entire holiday. Desperately, I reached out to Paul, my trusted store manager at Firestone Covington, and he suggested I contact Bratch Auto Body in Kent. It was already around 10 AM, and Google Maps showed they were closed on Saturdays. I called anyway, expecting to leave a message - but someone answered and told me to bring the car in right away. From that moment on, everything was outstanding. The store manager inspected my car, gave me a clear estimate, and an expected completion date. I was shocked (in the best way) when he said it would be ready by Tuesday. The price was also very reasonable, much lower than I had expected. Since I needed a rental car, I planned to walk to Avis in the rain, about 20 minutes away. But the young lady at the front desk stopped me and said she would ask her boss to help. A minute later, the store manager personally drove me to the rental location. The kindness truly meant a lot to me, especially because of the unusual events I had to go through that day. On Tuesday at 2 PM, I picked up my car, fully repaired. The manager carefully walked me through what was found and fixed, showing photos from each stage of the repair. The work was done professionally and thoroughly. They even washed, waxed, and detailed the interior. My 15-year-old car came back looking almost brand new. Today is Thanksgiving, and thanks to Bratch Auto, my car is back safely in my garage. They are not only professional and affordable - they genuinely care about their customers and understand the stress they are under. This wasn't just the manager- everyone there treated me with warmth, kindness, and care. I am truly grateful. This is a level of service that worth paying with satisfaction. Thank you!

Its been 3 years since i gouged and scraped my rear quarter panel. Their work was excellent from…read morethe start and to this day it looks like nothing ever happened.

At 11:11 a.m., the moment our car arrived at CARSTAR MURRAY'S, we were notified immediately. Photos…read morewere sent. An initial assessment followed. Clear explanations came without us having to ask. In that moment, something changed inside us. The fear softened. The worry loosened its grip. We felt seen. We only hoped for 2 things -- updates and time. What we received was care and compassion. Every update mattered. Every message reassured us that our car was in good hands. When we were informed that parts needed to be ordered and that it would take about 7 days, we understood. And through it all, communication never stopped. We were never forgotten. We were never left in silence. People often say that Tesla repairs take months or longer and drain you emotionally. But thanks to you, our entire repair took only 3 weeks -- 3 weeks of professionalism, transparency, and kindness not only that 3 weeks before Valentine's Day at February 13rd that's like a Wonderful gift from heaven. To every technician, every team member, and everyone behind the scenes at CARSTAR MURRAY'S -- thank you. Thank you for treating our car as if it mattered. Thank you for understanding that behind every vehicle is a person who loves it. Thank you for giving us back not just our Tesla, but our peace of mind. We drove away feeling whole again. With heartfelt gratitude and the highest recommendation. God Bless You All CARSTAR Murray's.

Good customer service, but a bit slow responses via Yelp. Upfront pricing though when you get a…read morereply from them. But i had to ask clarifying questions to get what i ultimately need. Good value as well, based on the quotes i got from other shops.

Needed to fix some dents in my car. Nanni and team were fast to respond and address any concerns I…read morehad. Their pricing was also very reasonable compared to some other shops I had reached out to. Definitely recommend!

I had a bumper that was falling off our car. Craft collision…read morewas able to give me a quote online. They did excellent work and even guaranteed their work. Parts & Labor was $200 which was lower than I expected. Highly recommend them

They did a great job on my Mercedes. Excellent quality, friendly staff and fair price. Repair was…read moredone in 1 day. I highly recommend them.

I brought my car here after losing control on an icy hill and hitting a retaining wall. Dave was…read moreTHE BEST! After getting the bodywork done, he called me to point out that my tires were at the end of their life. He called around, found me a great deal on tires, and then drove it to the tire shop to get it taken care of. My car looks like new again and I have new tires. I felt really well cared for. Would decide go back (but hopefully won't have to any time soon ).

I recently took my Mazda MX-5 to get a quote for a rear moulding that was ripped off when I ran…read moreinto a rock. Cory asked how he could help. I showed him the problem (I still had the detached piece), and he repaired the damage using some of his own parts so I wouldn't incur the expense of a new moulding. Cory was efficient, the quality of his work was exceptional, and the price couldn't be matched. Do yourself a favor and start here if you have needed repairs. Vickie

Kent Collision Center is amazing! I took my Honda Civic Type R here after slamming into a curb late…read moreat night, causing suspension, wheel, and airbag damage. It took me a while to decide on which shop to trust my car with but this spot was close to my house and had solid reviews. I'm really glad I chose them. Lexi was very considerate to my situation and explained to me how to navigate the process with my insurance, and gave me realistic expectations on timelines given the nationwide shortages and delays. I'm very impressed with how Dwayne and his team thoroughly inspected every part of the car that needed repair or replacement, and it honestly feels brand new. It did take about 2.5 months to get my car back but when I'd talk to Dwayne when he'd call for updates, I could tell he was doing everything the right way and not trying to take short cuts. He told me he is particular about his own car and I could see he takes pride in his work. If you're ever in a situation where your car needs collision repair, look no further! KCC will get you right!!

Some idiot backed into my car when my car was parked in a parking lot. He took off w/o leaving his…read moreinfo but thankfully, my attorney firm managed to find him. I called Tesla but they only do body shop in Bellevue & Lacey location. So, we decided to go to Kent Collision since they were the closest (at 30mins away) & they were certified to work on Tesla cars. Went in for an estimate in early October. Waited for them to order my new bumper. Scheduled. Dropped off my car on 10/24(3pm). My car was ready for pick up on 11/4. Little disappointed they needed a whole 6 days just to paint & replaced a new bumper. My Ex used to work as an auto painter & he never took that long for that simple job. When I picked up my car, I saw an alert saying my "audio system unavailable". My horn & alarm wasn't working. We went back next day & they checked. They forgot to reconnect the wires to my bumper. When I picked up my car, they still had it on service mode so I had to ask someone to change it. 3 stars for friendly staff, completed work & +$3500 I didn't pay out of my own pocket. But it was a stressful 10 days w/o my car!!!!!!

Jack works fast, is convenient, and well priced. His color match is pristine. He bends new…read moreseamlessly into old; you won't be able to tell where the repair was made. He's efficient- all business- so don't expect small talk. Would hire him again.

Lee showed up right on time and did an outstanding job repairing deep scratches on my Ultimate Red…read moreHyundai Ioniq 6. The color match is perfect, and the bumper looks like new. His mobile pricing is reasonable and less than shop estimates.