From beginning to end this was the worst customer service i have dealt with to date. This moving company by far must be the worst anyone has ever experienced. Not only are they extremely unhelpful and unprofessional, they are also incompetent. After my recent experience with them i have been reaching out to the office for over a week. Every time i call asking to speak with a supervisor i get the run around. The reason for my call in the first place was to express my dissatisfaction with the company and their service. Initially i was a quoted a price and given a delivery date, which i see now was completely false . They had no intention of delivering my property when the said they would or even in the condition it was in when given to them. Never in my life had i anticipated sleeping in an empty apartment for a week not knowing when my property would arrive. When the driver finally decided to show up (4 hours later than they said they would on the actual day of delivery) he demanded that i pay him the balance before finishing the job. I then explained to him that i would be doing no such thing ! I let the gentleman know he would be paid after he brought my things inside so i could make sure everything was accountant for. No later had the words come out if my mouth did the driver begin to aggressively tell me that he would not do any work until i paid him. Obviously this is where the verbal disputes began , i let him know that he should reach out to his supervisor so we could work this out. He gave me a number to call where there was no one to answer in the other end of the line , when i questioned him he admitted he knew no one would answer , this wasting my time further. The man continues to request payment and i continued to decline. Me declining to make payment resulted in the driver trying to remove the property he did bring in from my apartment. When i stood in between him and my things he assaulted me by pushing me. Let me tell you what this whole fiasco resulted in. $1500 worth my property never arriving and $500 worth of damage to the property i did receive 6 days late. And now that i want to file a complaint there is no manger or supervisor to be found. If you want to move your things and ever see them again or if you prefer to be assaulted over your own property .... pick another moving company! read more

It is a scam business, nightmare to deal with them. They are not even movers they are simply brokers to pass you to terrible moving services. They entice you with a teaser rate then they pass you to movers which in turn increase the cost and hold your stuff hostage. Just a bad experience. read more

I have never written a negative review, but this company is a sham. The representative that called me set up a pick up time and date, and said they could be at my home in two hours gave me cause for concern. I inquired about getting insurance for my items to be shipped and Lorraine, the woman who called me gave me the name of two companies that offer moving insurance. Both of these companies told me that American Home Relocation is not registered with them, therefore they will not insure items being moved with them. One of the insurance companies said that American Home Relocation is not insurable based on their poor ratings. This company has an F rating with the BBB and have had 191 complaints registered against them. Additionally, I found out that this company has only one truck registered with the DOT. Beware of this company. They are a shady operation. The broker that I used who sent them to me is equally if not more shady. Be very careful of being scammed with moving brokers and the movers that they send to you. read more

NIGHTMARE EXPERIENCE!!! WORST SERVICE EVER!!! The broker I contracted with used this service to move my items. I was overcharged by more than 1/3 the original quote. My items took 5 weeks to deliver. They lost 2 of my boxes, broke several items and delivered 4 boxes that did not belong to me. They never returned numerous phone calls. They never picked up the boxes that did not belong to me or try to find the rightful owners. I completed all of the claim paperwork and was offered an insulting $46.00. Unfortunately when going through a broker you don't know who the actual movers will be until it's too late. DON'T USE THIS COMPANY!!! read more

Was given these movers by America's Prime Movers. Was picked up on April 21st and still don't have my things. The movers went to Home Depot for 2 hours to get a tool to take my bed apart & get a box for the tv. They sent me to the ATM to get them $295 cash for add ons like tv box/mattress cover/packing dresser mirror. Left 2 hours after quoted departure time. I've been told by Jerry Whaley that my things haven't been delivered because "no one is leaving FL so the trucks don't want to come down" or "my FL truck was supposes to be back last week but he's not". Their customer service personnel has got to be the rudest individuals out there & all they tell me is "no updates on your delivery date" or they're "working on the schedule, call back tomorrow". Eli (the owner) told our brokers our stuff was loaded & in transit Friday 5/28...it is 6/7 & we've heard nothing from no one & when I call "customer support" they say it's still in their warehouse. Stay away at all costs! read more

If you are considering using this company RUN THE OTHER WAY! Not only did they not quote the project right, nor did they come on time, nor did they pack anything right, they STOLE $2,000 out of my bank account. They also raised the price after packing all of my things and then told me they would not deliver my belonging unless I paid them $2000 more in cash. I had to give the driver/packer $250 in a tip just so he would bring my things to my new home. The company would not answer phone calls or emails and I received only one phone call the day before at 7:30pm telling me they would not be there the next day. Many of my items were broken including large pieces of wood furniture (cracked legs, cracked headboard on bed, broken mirrors, etc.). read more

This is one of the WORST movers ever!! They picked up my furniture on 9/28 from Michigan to be delivered to Indiana which is 235 miles. As of this date 10/05/2018 they have NOT delivered my belongings. All I get is the run around!! The dispatch and customer service very insensitive and some are rude. Be warned.. Do Not use this company. They also have a office in Atlanta off Peachtree Industrial Blvd. They are very good giving estimate and even timely pick up, but down hill from there. Some said this sounds like the movie " Movers" staring Richard Pryor, that came out years ago. I never saw it but from the description it sounds like our life!! read more

The worst "company", deceitful, rude, incompetent and shady people and services. They have a scam where they upped costs along the way. They went through our bins and stole, designer pocketbooks and electronics. They lost items and damaged all the bins. These people are crooks and should be accountable for all the "lost" items they steal from people. They are conveniently unavailable on the phone and should not be trusted. We were treated horribly and they claimed to be a home relocation but are just a front to steal peoples belongings. They should NOT be trusted.. STAY AWAY from these criminals. I wouldn't even rate them they are not a real company. It was so frustrating and they are liars and scammers. read more

Moving company not only upped the price but also damaged many of the items moved. After filing a complaint it took many weeks to get an answer. They only wanted to give 72 dollars for damages. Complained again and they said final offer of 102 dollars. More of an insult than reimbursement for damages. read more

I inadvertently worked with AHR as they were subcontracted by Alliance Moving and Storage (Florida), which I was not aware of when I booked the move. I was told by Alliance that delivery would be 3-5 days after my scheduled pickup (for which I only got 1 hr notice). The paperwork brought by AHR quoted 3-7 days for my expected move, although they stated that this would not be guaranteed. I received this paperwork after all of my belongings had been loaded onto a rental truck. I was given no estimated delivery date and had no contact information for AHR but thankfully took pictures of all of my paperwork and the truck. I then received a phone call from Brittney in their customer service department in Georgia asking about my pickup experience. When I asked for an estimated delivery date, she said that my delivery would be within 7-21 days of July 26 (my pickup was June 21). She stated that they must have put the month in wrong, and that it was an 'honest mistake'. I asked for her full name and contact information so that I could track my belongings and to speak with a manager and was hung up on. I was also threatened that if I was too pushy with customer service that I would either not get my things or have a very late delivery. I finally got a call that my things would be delivered between July 14-16, and my things were delivered on July 16. I received a call from the movers when they were already at my apartment complex. I had to leave work early with no notice; I asked why they hadn't given me notice of delivery, and they said they'd had a "rough night". Most of my stuff made it minus some of my linens, thankfully, but almost everything was damaged (fragile boxes were upside down, pillows that had been wrapped were loose in the moving truck, furniture legs scratched). They then asked to sign a sheet that I had received all of my items and asked for a tip before leaving, as if I had time to go through everything that had been delivered. I was also asked on the front end for numerous charges that were not in the agreement with Alliance (elevator fee, fee for furniture pads, etc). They charge per square foot of truck space used, which was not totally unexpected for me since I'd read that in the initial agreement, but I would also be prepared for several hundred dollars above the moving quote. Overall, this was the most stressful move I have ever had, because I was not able to plan when my stuff would be delivered (and was sleeping on an air mattress for a month while starting a new job). I have never been treated so poorly by customer service, and there was absolutely no transparency about where my stuff was stored and when it would be delivered. read more

BE CAREFUL THIS COMPANY IS FRAUD and the CREW is a bunch of THIEVES. DO NOT TRUST THE 5 STAR RATING YOU SEE BELOW, THEY ARE NOT REAL... FABRICATED! Alex Called me on September 1 since I searched for moving quote from difference moving companies online, and he took the entire list of inventory I wanted to ship. Then I was quoted with ~$2150.00 on September 1,2018 and Paid 30% down (596.10). I made sure they will pickup and drop-off during the weekends since I can not take off during the week. ALEX Said they will not only do it on the weekend, they will come at the specific time I want them to drop-off or pickup. I donated about 35% of furniture's which was scheduled to be moved on September 8th. The move was scheduled for September 8 or 9, and they showed up on September 9th (Sunday) to pick-up. The crew dropped my dresser from second floor to first and broke it. once they picked up everything, they handed me a receipt stating the revised charges is 3300.00 since I they didn't quote right in the first place. Long story short, after a lot of back and forth communication the bill is updated to 2551.and they demanded me to pay 50% of the 2551 otherwise they will not deliver my stuff. I gave up and paid them 1276.00. Next, I asked them to deliver on the weekends (Friday-Sunday) which they have problem with now. Today is 12/11/2018 and they didn't deliver my stuff nor they have any intention to deliver them. They stole my stuff as well as the money I paid them for the service I never received $1872.00 (596 + 1276). All my belongings (Furniture, clothes, households things, shoes, etc....) are still with these folks from last 5 months. they asked me to pay additional $1000.00 in addition to the billed amount, yet they didnt deliver my household stuff. THIS COMPANY IS FRAUD, THEY HAVE 'F' RATING WITH BBB, and THEY CHANGE COMPANY NAME FREQUENTLY TO BE IN BUSINESS. read more

NIGHTMARE MOVING COMPANY DO NOT USE- Made reservation for my son and girlfriend who had just graduated college with America Prime Movers (broker) 5/3/21- Kentucky to Nevada. Richard explained it would take 3-5 days (Big Lie) Paid deposit of $643.12 Told him I don't trust any moving companies so I had him send references. 5/11/21 AMERICAN HOME RELOCATIONMovers arrived made my son give them cash indicated credit card machine was down charged an additional $250 more than contract. Apparently their property went to Chicago. After approximately 30 phone callsin the last two months to have them say they have "no eta and will get with dispatch and call back" (which they never do). Fast Forward - it is now 7/17/21 and still no sign of property. My husband and I flew to Chicago- where I verified with Eli Davis AMERICAN HOME RELOCATIONwhere property was. The first location 449 Randy Road, Carol Stream, Illinois had a new tenant and she indicated they moved. She said she continually gets court papers and summons taped on her door for them. Contacted Eli who I explained our story and told him we had rented a U-Haul and were coming to get our property. Do you have an appointment and did you sign release (told him yes so I could get address) 3453 W. 47thPlace Chicago, Il. Showed up and called Eli and he said you have not signed release and no appointment. "You expected to show up and just pick up your stuff? Tells me he will email release and you must get notarized and bring $900 cash I agreed - ($900 for property never delivered!) Next morning called spoke to Brittney will send the release in 30 minutes - never came. Called back Monique will try and get to you by the end of day. Argued with her how long does it take to send an email she finally hung up on me. This company is the biggest SCAMcompany I have ever dealt with. SAVE YOUR MONEY AND MOVE YOURSELF. Read the contract .66 per pound for damage and loss- if you have $10,000 worth of items you might get $100 reimbursed. read more

I contracted with a company called Trinity Moving and Storage and they subcontracted to these horrible horrible people. Please do not use them. I do not care how desperate you are and how much of a deposit that you may have paid already. You will find yourself in a very bad position if you use them. My items were never delivered. After 35 days from the date they were supposed to be delivered I received a phone call from a storage company 600 miles from where my stuff was supposed to be delivered telling me to come and get my stuff the next day at 6:00 am or I would be paying storage fees or my items would be sold. I was livid. You can try to call these people but they will call you names and threaten you. They will put you on "hold" and hang up on you. They will drive you crazy. At one point (before my items ended up 600 miles away) I was told that if I wanted to have my items delivered it would be an extra $1500 right then and they would schedule my items for dispatch. This is a hostage situation and is something that can be investigated by the FMCSA. I filed a complaint, wrote bad reviews for Trinity and American Home Relocation, and also filed a BBB complaint. I think that is why they dumped off my stuff. I am still trying to figure out how I am going to get it. It has been a horrible mess, and I am sure my stuff will be damaged and broken based on how I have been treated by these people. I want to save other people from this horrible nightmare. Please save yourself and do not use them. If you use a broker and they assign these horrible people, cancel immediately. If it is not too late, don't use a broker. Make sure the company that you hire is the company doing the actual move. Read all of your paperwork. Better yet, if possible, get a Uhaul. They have laborers that can help load and unload. Get rid of your stuff and buy new stuff as much as possible. Only take with you the stuff that is absolutely irreplaceable. It is just not worth it. Going through all of this has made me realize just how much our things are not worth all of this stress. Good luck! read more

PLEASE DO NOT, I repeat DO NOT USE this company, they picked my items up on May 17, 2021. It is now July 22, 2021 and I still do not have my things. I have called More times than I can count. They can not and will not give me a date on which my things will be delivered. I have asked for the location of my belongings, they will not disclose the location! They have said 3 times that they will get me a release form. I have yet to receive that. Then they say, if you pick it up yourself, you still have to pay the balance! Excuse me but the balance is for services rendered! so Basically they are thieves, who hold your things and then demand ransom. Today I was told by Monique that she spoke with dispatch and they are working on my move but, my location is hard. Well, you knew that on May 17, 2021 when you picked my things up! You did not have the decency to say, we don't service that area! They are in it for the money! Their customer service is piss poor! I don't see how anyone with ethics or morals would even work for them. It would drive me insane to lie to hard working people day in and day out about their belongings that I know they will probably never see again. Who raised you people? Run away, as fast as you can. DO NOT USE THIS COMPANY! DO NOT USE BROKERS! They are all in it together! Scamming people Out of their hard earned money! read more

My friend was inappropriately sexually touched by one of their movers. When she made the complaint they moved her ETA from arriving with her belongings in 7-10 days to 21 business days. Absolutely ridiculous and so unprofessional. read more

STAY AWAY! Our terrible experience with American Home Relocation (AHR) started even before the furniture was picked up. We were moving a 1950s dining table and chairs from my wife's grandmother's house in Kansas to North Carolina, and the move was contracted through another company, Mission Moving (Boca Raton). Pickup was okay, though the driver was late. Also, apparently there is documentation supposedly made, but we did not receive any of it at the time. Delivery was far worse: we were called at 7:30pm on a Tuesday about 3 weeks before we expected, and told our furniture would be dropped off in 2 hours - at 9:30pm! When the driver finally arrived (at almost 10pm), we discovered that not only were we missing the table leaf, but the table was broken in half. No apologies from the delivery guys, just a request for a tip. Also, we were given no documentation, nothing to sign, a bill of lading - nothing. This was frustrating given how much we paid to have a terrible experience and not be able to use the sole item that was delivered. Then began the ordeal of getting an insurance settlement. It took us almost 3 months to get the paperwork from AHR, and that was with Mission Moving (supposedly) asking about it almost every day for 3 months. On top of this, when we complained to Mission Moving about our experience, they called AHR and AHR promised to pay us extra because of what a terrible situation we had. When we finally got our insurance claim processed, we were offered a check of $50 - hardly worth the hassle of printing and mailing the acceptance, let alone repairing the damage. When I then reached out to AHR about any additional settlement - another pain that lasted 3 weeks - they said they had no record. So, we are out the money paid for the delivery (about $1,100 which when to AHR), months of hassle trying to get an insurance claim and settlement resolved, and still have a broken table. Throughout this terrible experience, AHR was difficult to contact, didn't call back when promised, didn't make accurate notes of their conversations with Mission Moving, and all in all do not give an impression of providing quality, honest service for their customers. Will NEVER consider working with them again, and will actively discourage anyone from considering doing so. read more

I recently used American Home Relocation to move out of an apartment in the Chicago Suburbs to a new house KY. I had planned on having my possessions stored with the company as I went through the process of purchasing a new house. They were nice at first to deal with giving me an estimate cost of moving based on what furniture I told them would be being delivered. They asked for a part of the payment up front around when I got the quote that would be made via credit card. When we started scheduling the movers to come out, I knew I made a pretty bad mistake... The movers did not show up the first day at all (when I was provided a 4-hour window.) Second day I was given another window of 1-4 PM, the movers showed up in a rental (Ryder) truck at 9 PM. Upon getting there I asked if they could add on a few more things, they were very resistant to the request and stated that they would move the furniture for me and not write it on the inventory list if I gave the 3 drivers $100-150 each... After I told them no, they worked till about 9:30 PM and just went home leaving things still in boxes and there equipment still in my apartment. I was to move out of the apartment the next afternoon. I was forced to get a hotel room for the night. The next morning when they were supposed to show up at 8 AM the didn't arrive until 11 AM. They also damaged the laminate flooring and put a few dents into the walls which caused me to lose my security deposit. The move ended up costing me close to $1200 extra due to a few extra items as well as a ton of hidden fees (not included the extra money lost for a night at a hotel and my security deposit). Here are a few things they wont disclose (A flight of stairs is considered 7 stairs, any more steps than that are you are charged 75-100$ for another 7 stairs, if the truck is more than 75 ft. away from your door you get changed a long-distance fee of another 75-100$, charged for packing material. There were a few more things like this that are not clearly disclosed but over the course of the last two months I have forgotten them.) In the end i payed 50% of the remaining balance with a check (after all the extra tacked on fees) and the rest would be paid via cash or a postal money order upon delivery. After a month went by, I was ready to have my furniture delivered. When calling to schedule the delivery, we worked with office employees named Karen & Michelle who was an absolute nightmare to deal with. They would avoid calls, hang up on you and were just in general rude they could not give us anything better than a 7-21 business day window where they would call when they are close by. We ended up working with a new office person named Samuel who really turned this whole experience around. Samuel and the dispatcher Jerry were always answering questions, giving us updates even on the weekends and made this whole experience much more bearable. Without Samuel & Jerry I would have left this as a 1-star review. The movers that came, David and Brain, where also incredibly helpful. They brought all the furniture into each respective room, helped undo the moving blankets, wrap etc. and waited for us to take a quick inventory of everything. Everything was moved in and inventory was taken all in under a hour (granted i only had 38 items on the list and moved from a 1 bedroom apartment). There were a few things broken from the move (a broken bookcase that we were told about upfront, broken corner stand and a broken standing lamp all of which were cheap and easily replaceable for about $50). All my expensive items (TV's, power tools etc.) were present and intact. Its debatable whether I would use American Home Relocation again but with employees like Samuel, Jerry, David & Brian they are at least moving in the right direction. read more

Treated me and my belongings terribly! The price kept going up. They loaded the truck at pick-up and never sent the new weight, but demanded more money after they had my stuff! The manager at the relocation facility told me if I did not like the way he did his F-ing job, I could bring my white a** to Chicago and get my sh^^! I complained and got no response. They lost SEVERAL items from the truck and damaged many things beyond repair. Items that had been moved many times have been totally destroyed! The carved bedpost were removed and lost of my bed. Why would they remove them? Broken glass all over. They made me wait over a month for delivery because I needed a "weekend delivery" and then delivered it through the week! I have to pay $750 for one month of storage! When they delivered my shipment, the unloaded several items on the sidewalk and drove off without saying a word! These people lie, have horrible ethics and are careless and unworthy to handle people's possessions. We need a class action lawsuit for all of us who have lost goods. They STILL have not tried to settle and literally damaged over half my shipment! read more

This is not a legit moving company. The reviews are fake. Check the Better Business Burea. It's not accredited and received an F rating. Also check the Department of Transportation website. They list only having one truck. How are they "moving" all these people with one truck. This is also a red flag that all these "good" reviews they have are fake...notice there will be several posted on one or two days...how is this possible with just one moving truck???? Notice a pattern with the bad reviews, they are all the same story of extortion, theft and broken items. DO NOT HIRE THESE CROOKS! Do your research! read more

PLEASE DO NOT USE THIS COMPANY!! I wish I could give them zero stars, they are the worse company I have ever worked with. They are crooks. It started out with a very reasonable quote and when the movers came they told us the job was too big and they would have to charge us three times the amount quoted. It took them three weeks to get our furniture to us even though we told them we needed it ASAP as we had nothing in our new home. We had to live in a hotel for a week because they did not deliver as promised. Lie after lie, no one in that company tells the truth, they just want your money. When we did finally receive it they told us they wouldn't put anything back together. I literally had to cry to get them to put our furniture together as no one in that company would help us. As we are unpacking boxes the majority of our fragile items have been broken (including our 55 inch TV which was shattered) and they neglected to bring back several of our items including irreplaceable items. We are filing a claim with them but we know from our horrendous experience with them that we will never be compensated for the damage and heartache they've caused. We have spoken to an attorney and have our insurance company going after them. Please don't waste your money or your sanity; this company is horrible. read more

If I could give a 0 I certainly would. DO NOT HIRE THIS COMPANY!!! A dishonest, unreliable, unprofessional, shady business with absolutely NO customer service! I hired this company through a moving broker. Little did I know how horrible this company is. It has been nothing but a nightmare since day one. It 1st started when the movers started putting couch cushions in boxes and then tried to charge me for extra space when in reality I had less than I gave as an estimate. They then said they were going to charge me additional money but wouldn't if I "took good care of them." They were extremely taking over 4 hours to pack a one bedroom apartment. Six days later they called me mid afternoon (Thursday) telling me they were on their way and would be at my place in 6 to 7 hours. They never arrived and did not call. I called the next morning and was told "the truck broke down and I would here from someone shortly." Never received a call. I called the broker Friday evening and she contacted American Home Relocation and was told that my belongings never left GA. ??? They told me they were on their way and the truck broke down. On Saturday I received a call at 11:15am telling me they were on their way and would be to my place in 5 hours. After 6 hours I called for an update and was told "the weather is bad and we were pulled over my a state trooper who told us we had to pullover." In that same breath he said "and my boss had us go to Savannah to pick-up a load." He then told me he'd be here between 9 to 10 on Sunday morning. 9:45 I called to get an update and was told "ma'am there is a category 5 hurricane and I'm not driving into a category 5 hurricane. " I acknowledge that there was a hurricane sitting over the Bahamas but wasn't going to be anywhere near us and wouldn't be until Tuesday evening at the latest. I then contacted the manager who would not return my call. I asked for the address of my belongings because at this point I have not trust in the company and they won't give it to me. The company is dishonest, unprofessional, unreliable, and has shady business practices. read more

After such a good experience when they picked up our stuff to move, the delivery was a nightmare. Said they were coming twice then didn't come. Ended up giving me a 2 hour notice and didn't come until 5:00 pm. The delivery people were 2 very unprofessional looking young men along with some random girl and a puppy. They had packed another customers things behind our stuff in the truck so they had to remove everything through the small side door without a ramp. This included heavy things that they had a difficult time moving and dropped them roughly. Several boxes were smashed. We had 2 drop off sites and 3 flights of stairs at the second site. They complained several times about us not having an elavator. They didn't count to make sure all the items were there. Seemed that they could care less. No apologies for anything. I would never recommend this moving company to anyone. Also, it ended up costing 3 times the original estimate. They totally under quoted. read more