This place has got to be one of the biggest sh!tholes I've ever stayed in. We reserved the room months ago and requested a roll away bed since three of us are staying in the room. The first thing we're told is that there aren't any roll away beds left. To compensate, they're waiving the $20 pet fee. That's all good and great, but now three people will have to share one bed. The room is dirty - questionable stains on the lower mattress cover, mold on the shower curtain, cobwebs in the corner of the shower, shredded chair/disgusting carpet, and the whole room reeks of stale cigarette smoke. Do yourself a favor and stay somewhere else. The only reason we're staying here is because we're in town for a wedding and a block of rooms was reserved for the wedding guests. Never, ever again. The only positive is that it's pet friendly and there's a nice area for the dogs to run. read more

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I took my wife and kids there for a night to swim in the pool and set in the hot tub. The hot tub had not ran in months, this used to be an Americinn now it is a flea bag motel Spend the extra dollars to get a good room that is maintained read more

Horrible hotel no type of security on the door out side it says that you need a room key to enter the door that's not true it is unlocked all day and night we checked in there was a big spider on the window a hole in the screen with tissue stuffed in it in the first room so they moved us to another room and when we got into that room there was no screen at all on the windows bugs in the room so we had to be moved to 2 different rooms before we could get settled the management was horrible and rude we went to make coffee in the morning the coffee pot was filthy they told me to take it to house keeping worst hotel I've stayed at in a long time read more

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What a shithole. No need to stay here. Friendly service but the rooms are awful. Check out the pics. read more

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This place is a dump. At $65 that's very, very overpriced. We only stayed a few hours and realized we couldn't sleep on the bed, there was a stain on the sheet, the mattress was hard and kept slipping off the frame. There's a Queen mattress on a king frame. Everything is broken and dilapidated. Not very clean. We checked out a few hours after checking in and the manager was very rude wouldn't give us a refund. He had an "I don't care attitude". I don't recommend this place at all, even if you're on a budget. It's not worth it for a bad night's sleep in a dirty room with an old hard mattress. I was shocked that the manager/owner didn't care about providing good customer service! read more

We stayed here 6 months ago and it was great. Clean, staff was very nice, food was sub par but that's ok. We were happy that it was quiet and we had a great time. This time, not so much.... The place was SO dirty, like no one had vacuumed in months, dead bugs all over the stairs, broken lights in the hallways, the back door didn't lock so anyone could just walk in, our room had serious water damage in the bathroom, the floors were stained and dirty, the other guests on the floor were so loud and obnoxious until after midnight yelling and slamming doors. The only thing that was good was the breakfast which was probably only cause we were up at 6am from sleeping on awful pillows and an uncomfortable bed which made it fresh before all the other guests got there. We really enjoyed our last stay but this time really was not good and we will probably find somewhere else to stay next time because of it. Sorry American Inn, you dropped the ball.... read more

The previous guest's facecloth was still hanging on the shower curtain rod between the hooks. There were sticky fragments of crackerjack stuck to the carpet around the bedside tables. The clock was not plugged in, so I had to grope around in the debris to locate an outlet, plug in the clock and set the time. The bedroom curtains did not close, leaving a six-inch gap. The windows had greasy hand and face prints of several previous guests. The carpets felt gummy underfoot. The Kleenex dispenser was completely empty. The light switch inside the door did not work because the lamps had all been turned off, so I was left in the dark, feeling my way into an unfamiliar room. Breakfast- The juice machine dispensed only murky water (the staff said that they had run out of concentrate). The waffle machine had no batter. There was no fruit, toast or any other breakfast staple. The only cereals provided were Fruit Loops and Frosted Flakes. read more

I had stayed Thursday night 8-4-16 and our service was awesome. I would go back to this hotel in a heartbeat. I told my husband if we lived closer I would try to get a job here. I had worked at a hotel before but not as good as this one. Our boys loved the pool and hot tubs. Than in the morning when we got to eat breakfast wow they loved what they had to choose from. Of course they had waffles. I myself love the waffles. But thank u to Nikki and her boyfriend for the best service I have had at a hotel. read more

The cost for our stay was reasonable and the staff pleasant, but not necessarily effectively helpful. We found serious issues with our reservations, the general maintenance of the rooms and housekeeping: 1) Our credit card and personal information was changed after our check-in to someone else's name. We discovered this at checkout and thought we had corrected it but when we returned home to California, found an email with another bogus reservation for next week. Same bogus name, with our personal information and credit card number. We are still trying to get this stopped with the manager. 2) Both rooms on the front end and the back end of our vacation were poorly maintained and lacked safety features. *a. In the first room, the air conditioner leaked into the room and the carpet along the outside wall and approximately 3 feet into the room was extremely wet. This didn't appear to be corrected during our stay even though we referred this to the desk. *b. There were no safety bars in the bathroom and no mat for the bath to prevent slipping in the tub. *c. In the second room, the sheet rock and texture from the bathroom ceiling was falling down due to an obvious leak from the unit above. *d. The stopper mechanism in the sink was missing. *e. There were holes in the wall of the closet area. 3) Daily room clean-up was dubious. Until this experience, we have never not left a tip for the housekeeping staff. On our first visit, we were told by the housekeeping staff that since we were staying two nights they wouldn't do a clean-up until we left. On the second visit again for two nights a week later, there was a melted cheese slice on the window sill in plain sight from a previous guest. The room was tidied minimally after the first night. We believe the facility needs to inspect each of the rooms and develop a point list for repairs. Additionally there should be a point list for the daily room clean-up and spot inspections. read more

Nice Hotel and very convenient location. The rooms are super clean and the breakfast was great. I would recommend this hotel to anyone that wants fast prompt check in and a very reasonable rates. read more

I called the hotel and spoke to a lady named Sam and she quoted me a rate 69.94 for a room with 2 beds., Upon my arrival Mark said that the rate was 109.99, I told him that I was quoted a rate of 69.94 per Sam and he said that's the rate you will have ! he explained that she was a new and he would honor her rate. The next day when checking out my rate was 109.99so when I ask the clerk why I didn't get the 69.94 rate she said he shouldn't have given me that rate ! they were busy at the desk and rather than make a fuss and tell her she was the one that gave me the rate. She also said that there was nothing she could do. We had only been home about an hour and Mark or Mike called and said that's not how we do business and made it RIGHT !!! What service ! Our room was spotless and Cheryl was great and got my daughter juice and muffins because bfast was over. Mark on the night shift would welcome us home and addressed us by name every time he would see us., I asked if he was the manager and he said he was not but could help me as one would and he sure did. The day lady was the one that gave me the rate and Mark made it right., she should have never said he shouldn't have given us that rate when she was the one that did it I felt as though she was looking for someone to blame when it was her. Other than the rate mix up it was a great stay and the kids just loved that the pool was open til Midnight. Sharon Tenney read more

DO NOT stay here. Management had our reservations wrong and stuffed "most" of our stuff in my luggage and kept it downstairs in their backroom while we were out for the day. Came back to find this out and went through my stuff only to find we had numerous items missing. Starting with our tablet and charger, phone chargers, my slippers and Under Armour shorts, most bathroom amenities to my little girls stuffed bear. Who steals from a child? Terrible people are running this establishment. I called the police after the owner denied everything and put me in tears. He told the officer the security cameras were not working. How convenient... The next day I spoke to a worker who didn't see or hear the discussion between myself and the owner and told her my stuff had been taken and she said "well didn't the manager review the cameras?" Turns out they did work. The case is still on-going but I know I won't get my stuff back. PLEASE spend the extra money and stay somewhere else. Tell anyone you know that plans on staying in the Dewitt area to avoid this place at all costs. read more

place needs a good procedure for checking on maintenance, Repairs, and cleaning in each room and on the building. Safety on the outside doors and windows should be top of the list and not allow non guest in the pool area even if they are friends of the guest. When we where there the pool was full 50 plus kids and adults all friend of one family staying there. they had the emergency door to the pool area propped open and where smoking and drinking. I said to the desk clerk she should call the police and have all non guest asked to leave or ticketed for trespassing. she said she felt bad cause it was one of the kids birthdays still would have done that. Then after they all left at 10pm the kids of the problem family continued to sit in the hallways and make noise and watch movies on their tablets disturbing the whole floor. This was followed buy the smell of someone smoking weed in their room that are non smoking and it smelled up the whole floor. Management needs to do a hourly walk though of the site and outside to make sure all is withing the rules. and not be afraid to call police on issues that they can not control. The rooms need attention mattresses are very wore and need to be replaced. If there was a room check procedure in place then those that do damage could be made to pay for the repairs. read more

Would never recommend this hotel. I checked in and went to my room. Tried to turn on the a/c and didn't work. So I opened the window to see the screen was completely ripped. There were already bugs that were smudged on the walls so I didn't want to sleep with bugs flying around the room all night. Then when I pulled back the sheets on the bed there was a hair on the sheet. I told the front desk and they did move me to another room. The a/c did work in the new room but the bathroom shower rod was falling out of the walls and there was a huge bug in the light that was also broken. The window screen was not intact on this window either. I was here on a school trip that I drove the bus for. When I went downstairs and took the stairs I noticed there was another guest that was entering the bus( it does not lock). I told the front desk again and the police were called to handle it. It was a complete disaster of a night and to say the least, I did not sleep well. I will never stay here again. The staff did try to be apologetic but I don't think they were trained enough to handle any serious situations. read more