Super easy to drop in here for key copies. Lovely staff and quick! I called in advance to make sure…read moreI had everything I needed and the woman who answered the call was lovely.

They are so good !!! Best service and all, took him 5 min to open that door !!! I'm so impressed…read morethank you so much !

I had a great experience with Neblett LLC Fastway Locksmith. The service was fast and professional,…read morethe price was right, and the technician was courteous and knowledgeable. Highly recommended for anyone needing locksmith services in Richmond!

They were rude because i didn't pick up the phone right away when someone called to scheduled an…read moreappointment for a replacement key . Well we made the appointment for the next day , a few minutes after we hung up I found my keys so I called back again and canceled the appointment, they threatened me to charge a cancellation fee even when there no agreement on that and even when the appointment was cancelled almost immediately and the appointment was not until the next day.

This has been one of the worst companies I've ever worked with. I am a first time home owner and…read moreonly signed with Vivint because they were the first ones to knock on my door... and I didn't do my homework. 3 days after the installation, I decided I didn't like it and wanted to cancel my service. My sales associate told me "you can cancel at anytime", so I took that at face value. When I called to cancel, however, I was told that I "missed the 3 day cutoff by 4 hours and was no longer able to cancel until your equipment is paid off". This month marks one year that I've been a Vivint customer. Within this year, the equipment has failed, had a short, quit working, etc, etc and a tech has been to my house 6 times. Take note that all 6 of these visits have been free of charge. I returned yesterday from a month long military class out of state and discovered that my front door sensor was broken. I called today to schedule a technician to come fix it, only to be told that I had 2 options- I could either troubleshoot it and fix it myself, or pay $99 for a technician to come to my home. I am not an electrical engineer-and if the equipment messes up after I have "fixed" it, it will be my responsibility not the company's- nor do I get a paycheck from Vivint. Therefore, I will not do the job of a Vivint employee. That knocks option 1 out. As I stated above, all of the other tech visits that I've requested within this past year have been at no charge. Now all of a sudden, it costs $99 for someone to fix a piece of equipment that is literally broken and causes my sensor to no longer work (yet I'm still paying for). I understand that companies change their policies, but MOST OF THE TIME companies will alert their customers when that happens. Also, when I kept questioning the customer service representative that I spoke to how long Vivint has had this policy, her answer was "This has been the company's policy since I've been with them." I also asked how long she had been with the company and never got an answer. So therefore, my home is unsecured, yet I'm paying $2,500+ for equipment that does not work and the company will not score fix it if I don't pay an extra $99. If Vivint can tell me how this practice is good customer service, I'll gladly listen. But they haven't been able to, nor are they willing to. I cannot wait to pay off the balance on the equipment that does not work so that I can supposedly cancel my contract with them! I am actively researching other security companies and will gladly change my service when I'm able to.

These door to door salesman are aggressive. I wanted to hear him out and what Vivant had to offer…read moreand well their system is garbage. Just stick with Ring, blink and literally any other security system. The best security is a good ol shotgun.

So far this company seems good I like that there all about keeping the client and their people well…read moreinformed

From the owner: Securitas is the most locally-focused security company in the United States, with over 650 local…read morebranch managers and more than 90,000 security officers who provide unmatched security solutions to meet the specific needs of thousands of businesses. Securitas USA's core business is security services. Our main service offering categories are specialized guarding, mobile security services, monitoring, and consulting and investigations. A Securitas employee is honest and therefore trusted to work unsupervised on the customers premises and with valuables. Securitas never compromises in its demand for integrity. Integrity also includes openly expressing ones opinion, reporting improprieties and not withholding information. With a strong focus on reduced client relationships, we are able to dedicate the time and energy required to specialize on your needs and industries. Since every industry is unique, specialization is needed to ensure Security Solutions are relevant and provide value. Expertise is developed over time and is possible if there is a commitment to specialization. As a knowledge leader, Securitas USA is able to transfer best practices and expertise globally to benefit our clients locally.

What is going on with customer service of late? It's horrible !!!…read more I can't even get a simple battery replaced to keep my system going. It's ridiculous! Service appt has been scheduled and cancelled twice now with last minute notice. I'm ready to switch companies.

If you buy this alarm system, you will never know peace again. Not sure why I don't see more…read morereviews talking about this. We've had Vector security for at least a decade, but in the last few years something has changed in our alarm system. If any alarm component is not in perfectly working order, the entire system beeps loudly. EVERY 30 seconds. Indefinitely. You can silence it, but only for 4 hours (this is not a full night of sleep). This sounds like it would keep you safe, except that it beeps whether the alarm is on or not. There are, I would estimate, 70 components to the alarm, and if you even brush the cap of one of them, the beeping starts. The machine will tell you that one of the 4 (or any number) of windows (or anything else) is the problem in a given room, but you have to trial and error which one it is. Some of the equipment will require that vector security come out to fix it, and the beeping will not stop while you wait for that appointment. I've explained to at least 5 vector security employees in various positions that this is a form of torture and no one has seemed even remotely surprised that this is how it works. I've asked them to shut off the alarm system, and they have refused. They require a month's notice for official termination. This alarm system has added significant stress and burden to my life. Do not buy it!!!

Service was great, unfortunately my security key does not work, I'm sure they will fix it but I've…read morealready mailed it off to another city. I'm going to have to get it back first. These round keys are probably hard to duplicate.

I had a perfect experience with this company. They are honest, respectful, highly trained, and…read moreprompt. Their business practices are admirable! I'm so impressed with them!