1. American Vision Windows

1. American Vision Windows

0

Tustin, CA

American Vision Windows

4.5 (1.1k reviews)
Closed 10:00 am - 2:00 pm
Updated 3 weeks ago

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10 minutes

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100%

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Reviews With Photos

Installed Kohler Luxstone. Look how far the walls go.
Rex C.

I had a tub to walk in shower conversion by American Vision. Everything went smoothly. Jonnathan and Raul showed up on time and either through 2 days. They draped off the bedroom and laid down drop clothes and covered other walkways. At the end of the project they cleaned everything up and left the area neat and clean. Really great service. Jonnathan reviewed the system. Kohler Luxstone with temperature preset wand and shower head. I'm very happy with the product and the service. Highly recommend American Vision Jonathan and Raul.

Sliding glass doors

Once again I had a phenomenal experience working with American Vision. Valentine is outstanding and provides amazing customer service. Henry came out and took care of my issues quickly and efficiently. I would recommend American Vision to anyone thinking about replacing their windows. Kudos guys!

After
Tim L.

We could not be happier with our new windows that were sold and installed by American Vision Windows. Billy was the sales rep who came to our house, and we accepted his offer that day. No pressure at all, but how could we pass up such a great price on seven new windows? [[HIGHLIGHT]]The company called to have the second measurements taken, and shortly after that called to schedule an installation date.[[ENDHIGHLIGHT]] On installation day, Jim, Miguel, and Augustine arrived on time and ready to go. [[HIGHLIGHT]]Jim explained the process, and they got to work.[[ENDHIGHLIGHT]] All seven windows were removed with no damage to the walls, inside or out, and then the new windows were installed. My wife and I could not be happier. The windows are beautiful, the house was cleaned up, inside and out, and Jim, Miguel, and Augustine were great. We will no doubt call AVW back to finish the remaining windows around our house in the near future.

New Windows installed over rotten wood.

$10,000 Spent. American Vision Windows Installed Our Window Over Rotten Wood and Then Tried to Charge Us $750 to Fix It. I rarely leave negative reviews, but after almost two years of trying to resolve this issue, I feel other homeowners deserve to know what happened. We invested nearly $10,000 with American Vision Windows because we believed we were hiring a company known for quality workmanship, integrity, and a lifetime warranty. On August 14, 2023, Andrew and his helper completed the installation of our windows. At no point during the installation were we told that the wood surrounding one of the windows was wet, soft, or rotten. The installation was completed, we made our final payment, and we trusted that everything had been done properly. Approximately two weeks later, Ralph came out to inspect the work and immediately discovered that the wood surrounding the window was soft and deteriorated. He explained that the window should not have been installed over rotten wood because the damaged wood needed to be repaired or replaced first. That left us with one obvious question: If the wood was already rotten, why was the installation completed in the first place? Why didn't Andrew or his helper stop the installation and notify us? Why weren't we given the opportunity to repair the wood before the window was installed? [[HIGHLIGHT]]Instead of taking responsibility, Hugo, the Service Manager, informed us that after we repaired the rotten wood ourselves, we would still have to pay $750 just to have American Vision Windows remove and reinstall the window.[[ENDHIGHLIGHT]] So, according to American Vision Windows, we are expected to: Pay to repair or replace the rotten wood. Then pay an additional $750 to reinstall a window that should never have been installed over deteriorated wood to begin with. That is incredibly disappointing. [[HIGHLIGHT]]We reached out to Josh, the salesperson who originally earned our business, because we genuinely believed the company would stand behind its workmanship and make this right. Unfortunately, the issue remains unresolved.[[ENDHIGHLIGHT]] This isn't about trying to avoid paying for rotten wood. We understand that damaged wood may require repair. Our concern is that the installation proceeded without informing us of the condition, and now we're being asked to pay an additional $750 for a reinstallation that could have been avoided had the issue been identified before completing the original installation. A company that promotes quality workmanship and a lifetime warranty should take ownership when something like this happens. Instead, we've been left frustrated, disappointed, and feeling like the responsibility has been shifted entirely onto the customer. American Vision Windows, we're asking you to do the right thing. Waive the $750 reinstallation fee and stand behind the workmanship your customers trust you to provide. Based on our experience, I cannot recommend this company until they take responsibility and resolve this issue fairly.

picure window top, sliding door bottom.
Susana M.

[[HIGHLIGHT]]American Vision Windows installed my replacement windows yesterday and I am a very happy customer.[[ENDHIGHLIGHT]] The Anlin windows are impressive, communication was easy and and the crew, consisting of Jim, Irving, Danny and Alex, arrived on time and completed the work within the time allocated. They were professional, courteous and friendly. worked fast and with great care. I couldn't be more pleased. If you are considering replacing your windows give them a call.

Bedroom Window
Rossana F.

10 stars Wonderful Windows! Thank you for a great experience from start to finish. The door and windows look great! It started with Ilysa, our Project Consultant, who explained everything. She was very professional and easy to work with. The installers were Corey, Miguel and Andres, who came and they were on-time and did an excellent job. I would recommend AVW to replace your windows.

Garage

Great product. [[HIGHLIGHT]]Michael and Irving were prompt.[[ENDHIGHLIGHT]] Really clean work. In and out quickly. Highly recommend American Vision Windo

Look at the mismatched stucco. And this is it repaired.

Sadly, really not great! I had replaced all my windows in my home with Pella (25?). They're amazing. American vision windows convinced me their's were just as good but a better price tag. They are not anywhere near the quality. For one, they do not latch/lock/unlatch well AT ALL. The entire window bends when not 150% lined up AND they don't line up well. They are wobbly in the frames. Almost seem like they could pop out. They also scratch and dent SO EASILY. I can't even imagine how they have so many scrateches. All of them look older than my 62 year old original windows now 8 years later. My Pella's are much older and still pristine, so AVW are using soft inferior wood. The frames are also just thiner/flimsier. Also...the installation. UGH! I had major issues with guys not showing up and doing a poor job so they sent out "the boss". When they made one window smaller the stucco on the outside of the home does not match or look good. Pella - matched my stucco. The AVW stucco cracks and has had to be repaired and painted 3 times in 8 years and it still looks like crap. And to make matters worse...they suggested I use the Hero loan program. The entire project was $7670. I've paid $1040 a year for EIGHT years and I assumed it was almost paid off...and guess what I owe...$5520.88!!!!!! So I could have gotten Pella windows twice over!!! SO I now paid $13,872!!!!!!!!!!!!! ...For poorly installed inferior windows that look terrible now. Really the only way it could have been worse is if they had gone out of business after I paid - which would have been cheaper actually. Ive requested the contract as there is no way I knew it would be 73% interest!!! No way! There were endless lawsuits against HERO loans. Unfortunately I think Im screwed. GO WITH PELLA.

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Page 29 of 29

Ask the Community - American Vision Windows

Do you do installation of a basic exterior patio to garage door? And do you do frame a/nd/or jamb replacement with the door or just the door only?

Thanks for reaching out. If you’re referring to an exterior swing door leading into the garage, this is within our scope. We offer full door replacement only, meaning both the door and frame/jamb are replaced—we do not install doors alone.… 

Any issues with calling them for services after installations or warranty? Any comments on that? I understand the responses for new installations might be great because it does involves making money so it is not same as asking services or warranty.

No issues whatsoever after the initial sliding patio door installation. I had them come back out because the sliding screen door wheels were not adjusted properly and making a scratching sound. They came out the following week and spent a couple… 

I've been told most retrofit windows and slider door failures has to do with the caulking install. What kind of installation warranty does AVW provide?

Hi, thank you for your inquiry! We use top of the line sealants for our projects. We use OSI sealant on the outside and non expanding foam on the inside to prevent failures. One of the great things that sets us apart from other companies is that our… 

I would like to have aprons on most of the windows of my new house. Do you offer this type of addition to windows?

Hi there, Jennifer! Unfortunately, we do not offer just the installation of this type of addition.

Do you install double pane windows? I'd like to get an estimate but I don't see that option in "request a quote"

Hey there, Jenn! We do indeed install double pane windows. If this is something you would like, but do not see it on the form, there is an option at the bottom to add additional comments about your project. This is where you can put the window… 

Doo they offer just a one window replacement and a back door?

I'm sure they would, but just call and ask. They might send an estimator, but that is free and no commitment. Very easy to work with them!

Do you do full installation with stucco or only retrofit?

They will do stucco but they are super expensive. I would plan to have someone else do the finish work.

Trying to replace a window that was purchased from AV in 2005. With our initial order of 12 windows we had great service. However getting a return call from their Tech Dept has been a challenge, any recommendations?

I just talked with Angie at AVW 714-453-3906 her direct number. She is calling you right now Monday 2:41pm PST. I did not have your last name but she found your file and if you have the same telephone number she will call you. We love AVW and they… 

I did research and found you. Can I make appointment for estimates?

You can call AVW anytime to schedule an appointment to have an estimator come to your home and give you a written estimate. Voice mail is also available during after hours.

How would you recommend American Vision Windows for Plantation Shutters, specifically as compared to 3 Day Blinds?

Sorry, I was only focused on windows. Became aware that AV also did shutters after reading their brochure. Look forward to reading your review of their shutters.

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Review Highlights - American Vision Windows

Henry, Hector and Valentin arrived on time, were professional, friendly, did a great job.

Mentioned in 160 reviews

Read more highlights

TMC Windows & Doors

TMC Windows & Doors

4.7
(115 reviews)

Great professional service. They were punctual to start the…read morefront door replacement. They explained the process before starting and we're considerate when the front door entry was limited access while they had the stucco dry. They also verified the small detail changes in the door handle and had me try the door several times before they left. I was impressed by the end result. Huge difference in a proper working door compared to before. Great attention to detail to explain the issue with the last door. I recommend their service for Great quality work.

Very disappointed. Max, the manager, is very aggressive and argues as if he is right all the time…read more He does not listen to customers and does not offer a sincere apology. I made an appointment, and they completely stood me up. Later, they claimed they tried to call me or left a voicemail to change the appointment, which is not true. They never called or left any message. I have documentation as evidence, but I chose not to continue the conversation because Max kept defending himself and arguing instead of trying to resolve the issue. They also had my mailing address incorrect. I spoke with Max the day before my appointment to correct it, yet there were still multiple errors. Overall, the business seems very unorganized. The receptionist told me Max was in the office, so I was surprised when Max later claimed my appointment was with a different representative. This inconsistency felt very unprofessional and questionable. I took time out of my day for this appointment, and it is extremely rude and unprofessional that they never showed up. I do not recommend doing business with this company. There are many other businesses that provide much better customer service.

California Windows

California Windows

4.8
(119 reviews)

Amazing! The installation team did an outstanding job. They were on time, professional , neat,…read morefast, and detail oriented. The excellence of the end product was a direct result of this crew and their leadership! Thank you

Beware. If you are getting quotes during escrow, do not use this company…read more On June 11, California Windows sent a written proposal for 15 Milgard windows at my home: $9,157.41, prepared on their professional quoting system, with an itemized breakdown and their promo applied. We were buying the house at the time, and we negotiated our escrow credit with the seller based on that written figure. Escrow closed with that number baked in. On June 29, I emailed their sales rep to proceed, told her explicitly we had made it through escrow and wanted to move forward with the project. She replied the next day laying out next steps and offering an appointment. Over the following week we confirmed final measurements for Friday, July 10. At no point in any of those exchanges did anyone flag a problem with the price. Then on July 9, the day before the measurement appointment and weeks after the proposal was issued, they raised the price to $13,007.41. A 42% increase, after we had already closed escrow relying on their number and had no way to go back to the seller. Their explanation was a quantity "typo" in the labor line that nobody at the company caught in almost a month, through multiple emails, a scheduled appointment, and my telling them directly that escrow had closed based on their proposal. Whether the mistake was on purpose or not, it cost us. Nearly $4,000 that our escrow credit no longer covers. And their fix was a one-line email attaching a new price, framed like they were just closing a sale, as if nothing had happened, with no acknowledgment that their error had just cost us thousands of dollars and no offer to absorb any part of it beyond trying to get us to sign the new updated contract. Everyone makes mistakes. What defines a company is what it does after. In our case, the answer was: nothing. Beware.

Hometime Windows & Doors

Hometime Windows & Doors

4.9
(618 reviews)

Exceptional Front Door Replacement - Danny Alonzo is the Best!…read moreWe recently had our front door replaced and are absolutely thrilled with the results! Our installer, Danny Alonzo, was fantastic from start to finish. He has excellent communication skills and gave us a clear, realistic expectation of the time to completion. He was incredibly friendly, polite, and professional the entire time -- I honestly wish every contractor or vendor we use could be as good as Danny! We picked a custom color and the door came out exactly the shade we chose. It's solid, heavy, and makes a huge difference compared to our old door. We had bought and pre-painted our own interior moulding, and Danny installed it perfectly with no issues at all. I'm terrible at making clean silicone joints around moulding, but he did an amazing, professional job on them. He even went above and beyond when he noticed some stucco damage around the front door. He pointed it out to us and patched it beautifully -- way better than I could have done myself, lol! The finished door looks absolutely beautiful. My wife and I weren't 100% sure what to expect, but the quality and the final result made the entire expense completely worth it. The door feels rock-solid and looks incredible. We couldn't be happier! Highly recommend Danny Alonzo and this whole service. Thank you!

20ish years ago, Hometime replaced all the warped windows in our 1952 ranch style home. Some were…read moremodern standard sizes, but most were custom sizes. These windows are still perfect in every way. These woods come with value and reliability. When we added on to our home about 10 years ago, the contractor used their window company. We ordered some custom sized windows to keep consistency with the rest of our home...and those have never been right. A couple years ago the large, back window split in the frame. We had no question that Hometime would replace the window...and it's both well constructed & beautiful, with two perfectly working locks. The install was done by Eduardo and his crew. It was an early morning appointment, but Eduardo showed up in time. Both he and the other installer were friendly, efficient, and clean. They took less than 2 hours, door knock to exit, and left not a scrap or bit of dust in their perfect install. When we consider cost, style, AND locally, independently owned companies, we will have Hometime do all our windows, always. In the future we will also request Eduardo as our installer. Thanks!

American Vision Windows - windowsinstallation - Updated July 2026

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