I went to Dales to get an attachment for my kitchen faucet and heard that Dale's values their…read moreCustomer Service. I walked over to the plumbing dept where they had the parts but couldn't find an associate to help me. I then went to customer service and she told me to wait by that dept and she'll call a representative to come over. 15 mins later still no one. Went back to customer service and she was on the phone and never acknowledged me so I left.

This place is my joie de vivre. I even have the sweater…read more The plant section is a Union City oasis. A slice of Eden. I love getting my perennial flowers here, lots of rare stuff that you can't find at most nurseries. I got my jasmine, fuschia, lavender, salvia, petunias, nemesia, zinnias, and cosmos here. They have lots of unusual colors. Tomatoes are $3 most of the time. Strawberries come in a prolific 6 pack. Thai chili and basil can be found here too, as well as okra and other harder to find veggies. Seed selection is the best. This was my year for planting from seed and the basil seeds I got from dales produced spicy sprouts that are so much more fragrant than that at the grocery store. Staff is welcoming and extremely chill as I tend to browse here for hours! Price point is lower than most specialty nurseries while providing a world class selection.

This is my favorite Ace Hardware store since it is within minutes away from my home when I need a…read morequick repair. The best thing about this Ace Store is the helpfulness and friendliness from the employees. I recommend people download the app as it has monthly coupons if you frequent this Ace often. My favorite parts of the store are the tools and garden section. In comparison to big box stores like Home Depot and Lowe's, Ace has some items that not frequent sold like plants and tools. I've been eyeing some flowers like argyranthemums. Sometimes there are exotic varieties in the summer. Plant enthusiasts should check this and other Aces out.

I decided to go to Pete's Ace Hardware after finding no help at my local Lowes. I needed a cabinet…read moredoor hinge replacement. The staff at Lowes said he was only doing stocking and I should pick out possible replacements and if it does not work, return for refund. His and my incompetence was at the same level. An entirely different experience at Pete's. Within seconds after entering the store, a staff member asked if he could help me. I showed him item I needed and he found the exact model needed and asked another associate to confirm it. Never get this type of service at a Big Box store.

In an effort to support local business and not the big box stores, I went to Sal's and I am so glad…read moreI did. We had 2 kitchen drawers that would fall off the rollers. I brought the drawers over to Sal's and he saw it was a broken piece. Sal had the replacement part and then installed it for us for added fee. (So worth it the time and energy). He is so kind. I am so thankful our family can open and close the kitchen drawers without it falling. I recommend calling first.

Sal's service is #1 in the hood! Always ready to help get the job done, he is credit to his…read morecountrymen & faith! Salam alaikum, Sal & y Familia!

I like This Lowe's!!!…read more It has a Nice Nursery with lots of Plants!!! Awesome Tool Department!!! I used to be a Landscaping Professional at one time in my Life!!! I Love Kobalt Tools, Fiskar and Corona Tools and Lowe's carries all them !!! This is a Baller On a Budget Approved Establishment!!! I keep my Pimp Hands Strong!! Number 34 of the Top 50 Most Prolific Yelp Elites of 2025!!!!

I ordered an appliance from this store but need to talk to them about an issue regarding delivery…read more It is a total nightmare to get through on the phone. Wow..... I've called about 5 or 6 times now, and it's always a long long wait before anyone picks up. Last time, someone answered, but she's talking to someone in front of her, who's arguing about something he bought. No matter how many times you say hello, she can't be bothered to attend to the customer on the phone which she, for some unknown reason, answered, even though she wasn't ready to speak to the customer. Why on earth would you answer the phone if you're still talking to someone else? The other day i was put on hold forever. It was obvious nobody was going to pick up so i finally hung up and called back. Then the same thing happened when that employee transferred me to appliances. I see they only have 2 stars even though they're paying yelp a monthly fee. That means they're REALLY bad!

Omar, who I think was the manager based on his leadership skills in the gardening/nursery section…read morewent above and beyond to help me! He was busy working, but noticed as I was leaving and asked if I needed help. He was able to locate what I was searching for right away, asked more qualifying questions which led me to happily purchase more than expected, and even retrieved a cart for all the merchandise since I was with my toddler and had my hands full. I felt so welcomed and comfortable as a beginner gardener, and excited tot take on more projects thanks to Omar's help. Five star customer service! The plants I purchased were great and the value was perfect. Home Depot beat Lowe's on all metrics in this case! I do wish there was fragrant sambac Arabian Jasmine in stock I left with star jasmine just because of Omar's confidence in his product, but overall ELATED with my Home Depot shopping experience!

Solid experience. Being greeted by an employee is huge in my books. The guy with the A's hat and In…read moreand Out shirt greeted us in the lumber section, we found the wood and he cut the wood for us. Now my son has something to build with today. It's summertime so I really appreciate the service. The guy in the front refreshing the water offered us water and otterpop which was awesome. I live in Hayward and this is my preferred location. Overall great experience keep it up!

This harbor freight appears to always have more inventory in stock than other locations. I came in…read moreMarch to purchase a floor jack which they have in stock and the color that I wanted. My Daytona three to super duty in a metallic red. They were even nice enough to load it up in my vehicle. The service here is much better than the Hayward location.

We've had our fair share of home improvement stores and we're now seemingly leaning toward Harbor…read moreFreight for tools which is great to have options. L O C A T I O N Harbor Freight Tools is located in a plaza on the corner of Blacow & Mowry Ave. The parking lot is shared by a Indian grocery store and other establishments. It was a crazy experience when we were parking so proceed with caution. I N S I D E Everything is labelled well and what I do is look up what we want online picking the store we want to go to and it will state what aisle to look and if they have inventory at that store. Take this with a grain of salt. What I found with this particular Harbor Freight was that many shelves and areas were empty. So again proceed with caution. But it was all quite organized. S E R V I C E We were in need of a 5/8 deep socket and a socket wrench as well as a normal wrench. Luckily Harbor Freight comes to the rescue as we're not needing anything super fancy, just something that will do the job without breaking the bank. Luckily they had what we needed at this particular Harbor Freight. There was someone who was walking up and down the aisles asking if people needed help. He pointed us in the right area. Checking out was a bit long though as there was only one person initially and they were doing a return that seemed to be having some issues. But eventually the line was being handled a second person as they saw the line was growing exponentially. He seemed to be chugging away through the line after we paid. Glad they were there to help but it would've been nice to have a third person helping out. O V E R A L L This particular Harbor Freight seems to be quite popular that their stock seems to be out of a lot of things. Lines got pretty long but it was just chance. I recommend trying out Harbor Freight for any tools you may need that are good enough and doesn't have to be expensive and just works.

I Love Home Depot!!!…read more Why you may ask?? Husky Tools!!! I had bought a Quick Adjust Straight Jaw Grove Joint Pliers A few years ago!! With use they corroded with use and loosened up!!! The Cool thing about Husky Tools is they have a Lifetime Warranty!! So I stopped by this Home Depot to Warranty replacement my Pliers!! I went to Customer Service where the Customer Service Team- Adriana , Noel and Priscilla Assisted me in Warranty Replacement Of my Defective Pliers!! They handled it as Professional Team !! They had me in and out in 5 minutes!!! Awesome!! This is A Baller On A Budget Approved Establishment!!! I keep my Pimp Hand Strong!! Number # 34 On The Yelp Top #50 List of The Most Prolific Yelp Elites Of 2025!!!

If I could give this place zero stars, I would!!! The…read morecustomer service and lack of urgency were beyond disappointing. We came in at 10am to purchase a Father's Day gift,a grill. We already knew exactly which one we wanted, so this should have been a simple purchase. It took four calls to the Garden Center and one employee physically walking over there to try to find someone to help us, all with no success. After waiting 40 minutes, my husband went to the customer service/returns desk for assistance. There were 4-5 employees standing there chatting, and not a single one acknowledged us during the entire time we waited. We were told someone needed to either bring the grill down from the rack or retrieve it from a pallet in the back. What was particularly frustrating was that there were several employees available yet they chose to send the woman to handle the task alone. This isn't about questioning her capability it's about common sense and teamwork. We then spoke with another employee who repeatedly tried to convince us to purchase the floor model that was already assembled. I'm sorry, but if I'm spending $700 on a grill, I want a brand-new product straight out of the box. The fact that my purchase seemed like an inconvenience to the employees doing the job they're paid to do is not acceptable. After nearly an hour of waiting with no resolution, we decided to leave. We drove to Lowe's instead and received outstanding customer service. Not only were the employees helpful and attentive, but they even offered us a complimentary gift. We were in and out within 25 minutes. Ironically, at Home Depot, one of the first things they asked for was our ID so they could sign us up for a credit card. How about helping customers complete the purchase they came in for before pushing credit card applications? Extremely disappointing experience. We won't be returning.

I've been doing a massive remodel for my in law suite and I've had to make a whole bunch of trips…read moreto this hardware store for supplies at all times throughout the day. You can tell everyone is trying to make do with what ever staff they can have and even though they all seem to be wearing multiple hats everyone is so helpful and nice! They had pretty good stock, I was able to knock out almost everything on a whole list I was only really expecting to get some of which was super nice, and they all worked really well with each other when I needed an item that was locked up or making paint for me. Some items are only a little pricy, but very good quality so it's worth it if you have a flexible budget. Shout out to the evening staff thank you for always being so helpful!

I'm sorry you've had to deal with all of that. Based on what you described, this wasn't just a late…read moredelivery--it was repeated miscommunication, misinformation, and a lack of accountability that cost your family both time and money. Here's a polished review you could post: We chose Lowe's for our kitchen appliances because we believed they would stand behind their service. Unfortunately, this has been one of the most frustrating customer service experiences we've ever had. Our original delivery was scheduled for Thursday. On Wednesday night at 7:30 p.m., we received a text that our delivery window had changed, so we rearranged our entire day. Then at 6:30 a.m. Thursday morning, we received an email that our entire order had been delayed because one item wasn't in stock. Why wasn't this discovered the day before? My husband had already taken the day off work, and instead of notifying us in advance, Lowe's waited until the morning of delivery. Even more frustrating, we were told they didn't call to ask if we wanted the other appliances delivered because "it was too early." That wasn't a courtesy--it took away our ability to make a decision that could have kept our project moving. The store manager assured us Thursday that everything would be delivered Friday. Then at 6:00 a.m. Friday, he called to say our credit card had been declined and that we needed to contact customer service. Customer service confirmed our card had not been declined. It turned out to be an internal IT issue, yet we were still told nothing would be delivered that day. Now it's Saturday. My husband has taken two days off work, I've paid for two nights in a hotel with our three children under the age of six so he could finish our kitchen renovation, and our delivery window was supposed to be 8:00 a.m. to 12:00 p.m. It is now after 1:00 p.m., and we're still waiting. We've spent five years saving for this budget-friendly kitchen remodel. Because of Lowe's repeated mistakes, poor communication, and lack of customer care, we've now spent hundreds of dollars in unexpected expenses and may not even be able to finish our project on time. Lowe's markets itself as a home improvement company, but this experience has shown us that they don't seem to understand--or care--how much these delays impact homeowners. Mistakes happen, but what matters is how a company communicates and makes things right. Unfortunately, Lowe's failed us every step of the way.

First time encountered such rude customer service. Not sure if he's just unhappy with his job or…read morethey're having a bad day or is this how they always treat their customers. I called in to see if there was a tech cart in stock, because apparently their online inventory is inaccurate. A nice lady helped me. She told me they didn't have any in stock, I ask since you guys can see who has it and your inventory is more accurate in your system, can you tell me which store does have it ? She said yes I'll put you on hold, 5 mins later a guy came on the phone super aggressive, asking me what I'm looking for I said I have already been helped. He says what are you looking for ??? I told him wha I was looking for and he said unfortunately we don't stocks check here. You need to call every store if you want to know if it's in stock. Then I explained that since all HF have the same inventory can't he just view it to see it ? Aggressively told me no, I asked for his name he said he can't give out his name. I asked him then what was other lady doing for five minutes? He said she's not even checking the item she's helping another person. So please explain what was the point of putting me on hold and telling me you're going to check then not checking ?? I asked for his name and he told me he's not allowed to give out his name. This phone call was at 10:13am 4/17/26 I need someone to please reach out because this is unacceptable. I will also reach out to their main office in Woodland Hills CA.

Can't beat prices here. Even when not on ad they beat any large box store prices. Not liking how…read morethey have different tiers of coupons. You have ad sales, coupons needed sales, and club sales that go on simultaneously. Makes me confused on what item I saw where and at what price. Went on a Saturday morning at opening... got a greeting... which is rare because this store tends to get busy. They were out of a few ad items but a few they were able to locate in the back.

Custom cover fit perfect. Thanks Steve for recommending 1/8 thick plastic. Very sturdy and shows…read morewell. Also the 1/2 round light diffuser fit perfect.

They can cut plastic into all kinds of shapes. They three pieces of plastics in only a few…read moreminutes. They were great !!