I purchased a ready to go BBQ last weekend. The manager of the store, Chris, came out to help me load it. Unfortunately, many of the BBQs of the style I purchased were dirty and/or scratched/nicked. Chris went above and beyond to keep moving through all of the BBQs to ensure mine would be up to standard. He had another associate wipe it down before me as well! I was appreciative of his efforts to make sure I was satisfied with the purchase. Thank you! read more

From the moment you walk into this store, you can feel a strange and uncomfortable energy. Right at the entrance, there's a sign that says "Ice Ice Baby," which feels completely out of place and honestly off-putting. When I tried to get help, the atmosphere didn't improve -- if anything, it felt worse. There was a clear sense of discrimination in the way I was treated. I can't say for sure if this is the most racist store in the Bay Area, but it's definitely competing for that title. I will not be coming back. The level of discomfort and perceived discrimination is unacceptable. I genuinely feel bad for the Latino employees working here, as they seem to be part of an environment that doesn't treat people equally. Very disappointing experience. read more

Before Ace took over Dale's hardware was a nice place to go with a variety of things to purchase. Now that they become a clothing store and a grocery store and a sunglasses store and a pet food market, their nursery sucks, they used to have the best plants in town. But now they've got the worst selection. I will never shop Thornton Ace Hardware again. How was that and read more

I had an absolutely amazing experience at this location thanks to Manager Dee! She went above and beyond to make sure the Christmas tree I purchased would fit in my car. She helped unload items from my trunk, removed the car seats, and carefully tried every possible way to get the tree inside. When it still wouldn't fit, she didn't hesitate--she immediately offered to look into getting it delivered to me. Her patience, kindness, and genuine willingness to help from start to finish truly stood out. Dee is an absolute gem and a perfect example of outstanding customer service. I'm so grateful for her help! Thank you Dee for all that you do! read more

I'd like to give special recognition to the entire Home Depot staff. As of lately, I've been doing some DIY project and frequenting this Home Depot on a regular basis. Everytime, the customer service has been top tier. I wanted to give a special shout out to employees Leif & Tashana. They looked up what i needed and escorted exactly where i needed to go. They went out of their way while on the floor to come and help. They were kind, respectful and helpful. These are the type of workers you want working for your establishment. Thank you. read more

FYI look at picture below at price on their on device too it $400 instead of $899 . Says they will price match but won't even price match another Home Depot . Also would not match Costco or Walmart. Very rude Management. I even rented truck and lost out . I just spent over $5k cash in the last month with back yard gazebo lights, furniture , and decking . Home Depot will never see another.01 penny from me or my Construction company. This is prime example of why online business and putting stores out of business. read more

The Home Depot - $400 / $899 at Home Depot. Prices may vary I was told BS same company. - Hardware Stores Near Me - Newark, California

So let me first start off with a Shout Out to Anothy in the painting department. He is calm understanding and listens to what I was trying to match the paint color in my kitchen. The service and attitude had me change my attitude about HD. I literally live walking distace to HD, and I preferred to go to Lowe's due to the service at HD. They have horrible customer service on the floor, employees walk past you and when you ask where something is located they point and tell you what aisle to go to. Anthony you are amazing and I hope your supervisor acknowleges your great customer service. This yelp review is only for you and you only not the rest of the team at HD read more

Review #849 Posted on 1.16.25 I've been coming here for years to grab materials for my rentals when I need items of repair. I last came in on Tuesday the 14th to pick up some door locks. I feel like Home Depot has gotten a bad rap recently, really these places are understaffed. I think the staff that's there do their best to help you out to best of their knowledge. Now because the staff is stretched thin, it can be hard for you to get help with getting things you don't have direct access to grab off the shelf. But you can buy anything pretty much plumbing, electrical, household hardware/cosmetic, etc. I'll keep shopping here as they have almost everything you need. read more

Had fury 4 clawed visitors in kitchen and backyard recently. Came here to get some snacks for them to chew on. Associates here were helpful. The self check out had associates ringing up sales. Didn't know that one can't tap pay terminal. It's either slide or insert card into slot. Pricing of the mouse snack (8.95) is standard thruout the industry as it's essential a duopoly between 2 big nationwide chain stores. The product was working as soon i placed it against a door corner. Didn't need to open package. Just bringing in jnto the house deterred the fury critters from visiting again. Coincidentally a female cat who "claims" our house is hers by defecating all over same was standing at our backdoor sliding door. No doubt she wants credit for our visitors vanishing. I know an opportunistic cat when i see 1. read more

The Home Depot - Mouse snacks... - Hardware Stores Near Me - Newark, California

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Omar, who I think was the manager based on his leadership skills in the gardening/nursery section went above and beyond to help me! He was busy working, but noticed as I was leaving and asked if I needed help. He was able to locate what I was searching for right away, asked more qualifying questions which led me to happily purchase more than expected, and even retrieved a cart for all the merchandise since I was with my toddler and had my hands full. I felt so welcomed and comfortable as a beginner gardener, and excited tot take on more projects thanks to Omar's help. Five star customer service! The plants I purchased were great and the value was perfect. Home Depot beat Lowe's on all metrics in this case! I do wish there was fragrant sambac Arabian Jasmine in stock I left with star jasmine just because of Omar's confidence in his product, but overall ELATED with my Home Depot shopping experience! read more

The only reason why I'm giving two stars is for the two youngsters who were outside helping me with picking my tree. They were very helpful. Otherwise, I would give no stars. After I picked a tree, i went into the plant section and waited about 15 minutes or more before someone came to help help. Once the helper came, I guess she did the best she could with trying to provide me with information about certain plants. She was not knowledgeable at all, unfortunately. If the plants had their perspective names on them, I could look them up on the internet. They only had the cost of the plants, which should be reviewed because the plants I wanted were dying and were not worth the cost. Unfortunately, it's the closest Home Depot without me driving further. So, every time I go, I just take the chance that I will have a good experience. read more

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Rude and unprofessional service at the Newark location. We visited the Home Depot in Newark twice in the past week and a half. The first visit was to browse for a door and schedule an appointment for measurements. The second was to get a quote. Unfortunately, the person who helped us was rude, sarcastic, and very impatient. We asked a few basic questions about the door and the installation process -- as any customer would -- and he responded with annoyed facial expressions and even commented that he's "been doing this for 10 years," which felt unnecessary and dismissive. We were not questioning his experience; we just wanted to understand the process. What upset me most was how he rolled his eyes at my mom, who is almost 80 years old and the actual customer. That kind of disrespect is completely unacceptable. We left feeling unwelcome and disappointed. We won't be coming back to this location anytime soon, if ever. 2 stars for location. read more

I have to say, this HD has been improving. I noticed a change ~4yrs ago for the better. It is a smaller HD but they seem to have everything I need. read more

I called to make sure they got the 12V battery I wanted. They said that there was one in stock. But in fact, there wasn't any decent 12V batteries in their inventory. Not only the one I was looking for didn't exist, but also all the batteries were dusty and old w/out proper maintenance. Just don't go there to buy auto stuffs. read more

Delivered some large items to my home. Rather than leaving them near the door as I specified, they left them in the alley outside the house. One item was scratched up, and the other item was missing. It took me three calls to Customer Service, over a period of five days, to get my refund. read more

I shop at the Newark Home Depot recently. The store is nice and clean, and they have many things to choose from. Sometimes it's hard to find someone to help, but I try my best to find what I need. A few times they don't have what I want, but I make it work with something else. Overall, good store, just wish the service was a little better. read more

Very impressed with his willingness and knowledge he provided, went in to look for something I'm not familiar with, he did guided us and even find it for us, I think all good performances need to be recognized, good job, Brandon read more

The Home Depot - Very impress with his help, good job, Branden, you are a keeper - Hardware Stores Near Me - Newark, California

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Storm door needed replacing. Devon in doors helped me select the perfect one, get measurements, and followed up to insure installation got scheduled promptly. Truly appreciate the assistance and great customer service! read more

If you are looking for in-house materials that you can carry with you right away, then this is a good store. If you are looking for deliveries, not so much. My review is about a shitty delivery I had. For example: If the delivery window falls under 1-5pm, (email confirmed it too, this was the main ask as I wouldn't be home till 1230pm so I set the window of delivery 1-5pm) there is still a chance they will head over to you place 10am, which might be a good thing. It can be a bad thing if you are at work and unable to attend. The delivery window, is not the a delivery schedule as the delivery folks are a 3rd party. //Below are pics of my first scheduled window delivery, and then the second is the "all-day delivery," for which the times are off, and they can not do anything about it and assured to no worry about it. // They use 3rd parties for deliveries (who are not at all professional when you speak with them on the phone) home depot majority of the time, have no control over them in terms of delivery and routes. Even if you make a note that delivery is preferred in the evening. They will still show up at 10am based on what is convenient to them. Customer service: not so good. I escalated this issue, but they have no control over the third party. Then, I requested an email summary of what issues we had from the customer support rep in Atl. They don't do email run down for the issues. I mean, how are you guys gonna improve? I tend to use homedepot for my business as it is close to my home, but after this, I would look elsewhere for reasons they are unhelpful, pretty much nothing is in their control. Now, I had to reschedule the delivery for 5 day ahead in future. So I am delayed by 5days because they showed up ahead of time when no one was at home instead of the suggested time I put down. During all this I went to Lowes to see if I can order through them and if they can deliver before the "reschedule" of homedepot? Sadly, the best they could do was 3days late. So I stuck with the reschedule of homedepot. This was my last time I used homedepot. Got a call from homedepot store for rescheduling in that call they mentioned delivery window is the actual schedule so 1-5pm is when I can expect the delivery, not the rough estimated delivery window time - which completely contradicts what I was told on the phone by the customer service rep (because they dropped the ball in the first scheduled delivery, I specifically mentioned no one is home till 12 so 1-5 works it was also in the email so it was in the system and these guys show up at 11am I dont know if delivery folks wanted to just make extra $$ in going to my place and stating we went and no one was home, bcuz they bill homedepot) such a huge inconvenience rather amzon if possible or just go to other stores. I am pretty upset with these run-arounds. read more

The Home Depot - Read the description - Hardware Stores Near Me - Newark, California

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NEGLIGENCE IN ABUNDANCE. These morons had 12 12 feet long rebar on a cart smack in the middle of the entry, no red flag alerting people walking in. The rebar was invisible with the floor and sticking out so far I walked right into it. Left me with a huge gash in the middle of my lower leg, bleeding everywhere. WTF is wrong with you people. A cone or some indicator of that dangerous load should have been on it or parked elsewhere. Stupid incompetent workers. read more

The Home Depot - Hardware Stores Near Me - Newark, California

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Large plant selection, lots of parking, less crowded than other stores. Large plant selection that spills into the parking lot. I was looking for some bay leaf but I think its too late in the season and they are all sold out as are many stores at this point. Lots of parking - some Home .Depots are so popular - this one is less so. Maybe housing in the area is newer and has fewer problems than in other cities. Less crowded and lots of help. Very organized and clean. Tool rental at this location. Not all locations offer this. Its great to have the best possible tool for the job and just rent what you need for four hours or a day. Purchased some locks and fly traps. Got lots of moths recently and some sticky traps are working well. read more

My husband and I decided to get a few things done around the house and drove over to HD the parking lot looked like a concert or they were giving free Disneyland tickets away... No way, no how we were going in... The social (physical) distancing didn't look like it could be followed with that many people in there. So back home we go! 2 days later I go back at 7:15 am they have a gentleman at the door sterilizing carts I have my small list I get almost everything, they are out of cactus soil... of all the things to be out of Lol. I shop at all the local HD stores and I can usually find what I need. So one time, no big deal except I'm trying not to go very many places. But, after trimming aloe plants I gotta get em into pots, I've waited a few days which is actually a good thing since they are part of the cacti family... read more

The Home Depot - Got the soil and got started... - Hardware Stores Near Me - Newark, California

I've never felt so disrespected in my life by any establishment before, ever. This review is directed more towards this trailer park, smoker's cough sounding, nonstop gossiping employee at the lumber section named DENISE. We bought 272 feet worth of moulding that we cut ourselves. 17 pieces of 16 feet, cut in half to be exact. This woman, Denise was bragging about her skills that she can calculate in her head and came to this conclusion that it was 280 feet (8 feet more than what we had). My girlfriend looked at me and told her wait a minute, we need to calculate it too then. Denise, this rude, aggressive and impatient employee became irate and became condescending. "You can calculate all you want but that's what it comes down to." We felt rushed. She wouldn't let us calculate on our own, so we asked to put it on hold since she wouldn't stop saying condescending things while we tried to figure out the price. We aren't slow movers or anything, this whole interaction was literally only like 3 minutes. When we asked to put it on hold, she said "You cut all that and you want to put it on hold!?" Well, 1) she can't calculate properly despite her saying "she's different from the rest because she calculates in her head" 2) the price of the moulding was $.64 per foot and she put $0.80 in the computer 3) she was very impatient and condescending 4) SHE ACCUSED US OF BEING F*CKING THIEVES. She said "if you don't pay it up it'll be marked as missing and you'll be on camera". Seriously?? Here's the best part. While we were checking out with another employee (a much kinder, non-accusatory one) named Ayelie, this trailer trash smokers voice named Denise literally told like 3 customers about our situation loudly and kept looking at us. The funny thing is we bought the damn things in the end, and as we were leaving the store she was STILL talking about us while looking directly at us and gossiping. What horrible customer service and I've seriously never had such an experience like before. I didn't even ask about my Military Discount because she might offend me even more about it. What an embarassment of an establishment. Not only will I never shop at this Home Depot again, but I probably won't shop at any Home Depot for MANY years to come. Lowes, Dale's, Ace ... they all have great customer service and are never rude and condescending like this. read more

Your lovely flooring and decor specialist really need more training on what you do and do not offer. Do not promise that installations can be done when they cannot. Know your products and the companies you use better. Don't lie. read more

Came here for a part for the sink and needed help with finding the parts. Brandon c CD ale to the rescue, I told him my issue and he knew right away and explain the fox to me! Greta service read more

Tonight 9/9 I was in need of a flexible hose thst I could attach to my kitchen faucet. (Branden outstanding customer service! Personality is knowledgeable. This guy is Grade A!! I needed fittings, etc. He took the time to make sure they all fit. That the hose was also a good fit. I'm telling you we need more employees everywhere like Branden!! He is a great asset to any company. He is driven, I was so impressed with his diligence. He wascin to plumbing, and boy, was he good at his job!! read more

Brought a GE refrigerator after seeing it at this store, however, purchase was made online. It was 3 weeks before delivery could be made I was not at the rental property when delivery was made. A handyman making repairs signed for the delivery. When I arrived at the house the following week, I found the refrigerator sitting in the dining area, as the appliance was to large to fit under kitchen cabinets. I contacted HD online, and was told returns had to be made within 48 hours. They suggested calling the Fremont store, which I did and spoke to two different managers. The second manager said because 48 hours had elapsed, they would not accept a return. He then offered cash credit of $200 which I agreed to. The manager lied as the cash credit was not made. When I followed up, and got the bum's rush The 2 mngs were; Magie and Shawn Leonard. read more

Home Depot organized a Hanukkah Workshop yesterday and we had an AWESOME time! The staff were so accepting, kind and friendly. My children loved hammering and painting in such a welcoming and safe environment. Special thanks to Terra and Stephanie for making it happen! read more

The Home Depot - Hardware Stores Near Me - Newark, California

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Why is this Home Depot so poorly rated? I like coming here, especially for the gardening section. So many interesting herbs, flowers and succulents and the ones I have bought have stayed alive and not died quickly. It's always very clean and well maintained as well. The only times it's taken long is when I buy wood and have to wait to get it cut, that can take awhile if there are other people waiting. I came to get screen door mesh recently and the price was so good for a huge roll. Large selection and variety of screens, I saw a mesh repair kit but it's so easy to fix may as well just replace the whole thing. read more

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Such a bad service, I try to use my credit card but a gift card and provide my driver license too , but they rejected , I asked them why they didn't say any reason just say don't accept credit card and only cash or debit card ,so silly people working here .THEN I AKSSHE CALL YOUR SUPERVISOR , THE SUPERVISOR SAME STUPID ANSWER !!! But I check Home Depot website allows use credit card order gift card . I AM NOT GOING BACK THIS STORE ANYMORE IN MY LIFE read more

I had been wanting to change our kitchen cabinets for a while now but couldn't find a good designer and quality materials to go with. We had been around looking for all stores except HD, I finally went into HD and met Harish Jain, he listened to my needs and worked with me in redesigning our small kitchen. At first I just wanted everything in the same layout and just change to new cabinets, but Harish suggested we move the fridge over to another side, we had to spend extra 3K for the electrical upgrades but it all went well and I like my new kitchen better now than before. I highly recommend Harish Jain if you shop at HD Newark. He is easy to work with, gives great customer service and most importantly, he listens to your needs and gives you time to process things. We went with Thomasville Classics, shaker style white- they all came after 6 weeks order, I can say by Gods grace- no item was damaged or broken, there was just a small cabinet drawer hardware that got loose but my installer fixed it. My countertops is still pending....but so far the cabinetry is of good quality MADE IN USA and the layout design is much better than before. read more

Ana - thank you for amazing customer service you provided me while purchasing my refrigerator. You found me a refrigerator that fit my budget and requirement. I went to other stores but felt your customer skills were standout. read more

I stopped in today and check out their selection of outdoor plants. Even though the the season is still cold in December, we didn't find much selection compared to the other Home Depot stores in the nearby cities. However we found some Christmas sale items. The self check out line was pretty easy and not to crazy of a wait during our visit. Unrelated to the store, there was a guy chasing us down in the parking lot to buy his fruits. We already told him we didn't want any when we exited the store. Once we got our car packed up, he came by to the side of the car asking multiple times why we wouldn't buy his fruit. We had to tell him a few more times we didn't want to buy any. read more

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The Hydrangea here are very colorful. But the prices of most items here are higher than other home improvement stores.

This review is for Coby! We came in late last night to pick up a couple of items. One was some bamboo plant stakes to attach to my new rubber plant. I wanted the stakes cut and Coby offered great customer service! Coby helped me cut down my stakes for my plants by hand. Thanks, Coby! read more

I have frequented this Home Depot quite often in the past. Unfortunately, this place is no longer a pleasure to walk into. Customer service has taken a turn for the worse. It isn't like I have only had one experience with a single sales associate. I have had at least three negative experiences. When you ask a sales associate a question, or you have them unlock an item that you want to buy, they act as if it is such an in inconvenience. I would give this place a negative star rating for customer service. read more

I have had great experience thus far at this Home Depot. Especially, one time, a young girl, Katelynn, went beyond her duties to assist me and she did it with a smile. I went there for a clearance appliance item. Luckily, it was still available. She called her staff to assist me with the heavy item, was patient to let me inspect and check all the items were there and she even applied discount after confirming with her manager. I appreciated her efforts and her willingness to help. read more

I wanted to give a Big Thank you to the employee Mark he is an elderly gentleman and he is very helpful and informative. He went above and beyond with his customer service, he even took the time to walk me to the correct aisle and explain to me about the items I was buying, I had several questions. Thank you so much for helping me, this Home Depot has a great selection of the items I needed. read more

I like going into the store and browsing but due to this quarantine/shelter in place, I've encountered lines out of the store since the weather has been fantastic. Luckily, they do have online ordering and curbside pick up. This has been my preferred method for Home Depot shopping. I can still browse online for products but it's not the same as smelling all the hardware, plants and other products lol. The store manager was very helpful as well. I did buy a new grill and upon installing found a dent on one of my pieces. The manager's email was on the grill with my order number so I reached out to her. She responded within a business day and resolved my issue. My last order didn't have the manager's email just the phone. Regardless, I love this place! read more

I gotta lot of love for home depot. It is a place I go for all my fun projects. I went in today looking to find a replacement metal clamp for my son's Tricycle. Unfortunately nothing I found was the correct size. But without hesitation Blake from tool rental was able to fix my old clamp ( that I mistakenly jammed shut during installation) Thank you Blake! In happy to report my refurbished Tricycle works great! read more

The Home Depot - Hardware Stores Near Me - Newark, California

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