I went to Dales to get an attachment for my kitchen faucet and heard that Dale's values their…read moreCustomer Service. I walked over to the plumbing dept where they had the parts but couldn't find an associate to help me. I then went to customer service and she told me to wait by that dept and she'll call a representative to come over. 15 mins later still no one. Went back to customer service and she was on the phone and never acknowledged me so I left.

This place is my joie de vivre. I even have the sweater…read more The plant section is a Union City oasis. A slice of Eden. I love getting my perennial flowers here, lots of rare stuff that you can't find at most nurseries. I got my jasmine, fuschia, lavender, salvia, petunias, nemesia, zinnias, and cosmos here. They have lots of unusual colors. Tomatoes are $3 most of the time. Strawberries come in a prolific 6 pack. Thai chili and basil can be found here too, as well as okra and other harder to find veggies. Seed selection is the best. This was my year for planting from seed and the basil seeds I got from dales produced spicy sprouts that are so much more fragrant than that at the grocery store. Staff is welcoming and extremely chill as I tend to browse here for hours! Price point is lower than most specialty nurseries while providing a world class selection.

Not a lot of people in here these days. We stopped in and were greeted by Russ last night around 6,…read morewho was wearing a smile. We looked at some paint colors, picked up a couple samples, and went home to decide. Woke up this morning, went into the store and was again greeted by a smiling Russ :) we asked him to summon a paint specialist and he walked to the paint counter and mixed our paint. This dude is the service MAN! Closing, opening, mixing paint, what the hell, he should probably be managing! Nice work Russ! And Outdoor Supply? Pretty cool.

This hardware supply has a little bit of everything--pots, nice indoor and outdoor plants, outdoor…read morefurniture, cleaning supplies, glass cutting, etc. Have never needed help so I'm not sure about customer service besides being checked out--but they're friendly. Prices are just as elsewhere. Nice to have this hardware supply in the neighborhood

It's a great local place to find what you need and don't need ! Try it out for yourselfread more

This True Value store is a nice little, local location for home improvement needs. I have stopped…read moreby a few times since moving into the area and have had the need to fix some things in the new place. Customer service is pretty nice and they will help you find whatever you need in the store. There is a great selection of nuts and bolts as well as outlet covers. You can probably guess what I was fixing around the house :) Parking is decent and they have remodeled the outside with a great paint job. If you are looking for home improvement needs within the neighborhood then you should check out this True Value location. They are helpful and have lots of items to help you on your DIY journey.

It's been a while since I came here. Since I needed some items, we were greeted upon entry by 2…read morefriendly lads having a conversation. One of them pause the chat and asked if I needed help. I told him what I needed and I followed him to where the items were. Marcos who was the young lad who took and showed me the items I needed was super helpful. He answered my questions and overall made my shopping experience awesome. When it was time to check out. Albert rang uptrend transaction and was friendly too. You're ally don't find good customer service and generally when I walk in a store, they won't even acknowledge me and co tinue with their side chat. Kudos to Marcos & Albert

This hardware store literally has stock coming out the front door! It's a large store but it's jam…read morepacked with everything you might need. If you can't find something, just ask and they will help you find it...you might have to step over a few things here and there :). Family owned and run! Important to note: Their return policy is exchange or store credit.

Can't beat prices here. Even when not on ad they beat any large box store prices. Not liking how…read morethey have different tiers of coupons. You have ad sales, coupons needed sales, and club sales that go on simultaneously. Makes me confused on what item I saw where and at what price. Went on a Saturday morning at opening... got a greeting... which is rare because this store tends to get busy. They were out of a few ad items but a few they were able to locate in the back.

First time encountered such rude customer service. Not sure if he's just unhappy with his job or…read morethey're having a bad day or is this how they always treat their customers. I called in to see if there was a tech cart in stock, because apparently their online inventory is inaccurate. A nice lady helped me. She told me they didn't have any in stock, I ask since you guys can see who has it and your inventory is more accurate in your system, can you tell me which store does have it ? She said yes I'll put you on hold, 5 mins later a guy came on the phone super aggressive, asking me what I'm looking for I said I have already been helped. He says what are you looking for ??? I told him wha I was looking for and he said unfortunately we don't stocks check here. You need to call every store if you want to know if it's in stock. Then I explained that since all HF have the same inventory can't he just view it to see it ? Aggressively told me no, I asked for his name he said he can't give out his name. I asked him then what was other lady doing for five minutes? He said she's not even checking the item she's helping another person. So please explain what was the point of putting me on hold and telling me you're going to check then not checking ?? I asked for his name and he told me he's not allowed to give out his name. This phone call was at 10:13am 4/17/26 I need someone to please reach out because this is unacceptable. I will also reach out to their main office in Woodland Hills CA.

I would like to recognize Marta "MC" for her outstanding customer service at Home Depot. From the…read moremoment I arrived, she was friendly, professional, and genuinely eager to help. MC went above and beyond to answer my questions, guide me to the right products, and make sure I had everything I needed. What stood out most was her positive attitude and willingness to take the extra time to ensure I left satisfied. It's rare to find someone who combines product knowledge, patience, and exceptional customer care so effortlessly. MC is a tremendous asset to Home Depot, and her dedication to helping customers does not go unnoticed. Thank you, MC, for making my shopping experience such a positive one!

I would not recommend renting equipment from the Home Depot Rental Center in Hayward, CA,…read moreespecially if you're working with the sales associate Andy. The rental process was poorly explained from start to finish. Important information was never covered, and I was left trying to figure things out on my own. At one point, I was stranded at a gas station for about 20 minutes trying to reach someone because no one had explained what type of fuel the rental required. That is basic information that should be provided before a customer leaves with the equipment. The customer service was also disappointing. Instead of taking the time to make sure I understood the rental, the staff appeared more interested in moving on than helping. I also noticed employees spending time on their phones rather than assisting customers. As a woman renting by myself, I did not feel that I was taken seriously or given the guidance I needed. If you're renting for the first time, I would recommend bringing someone with you or making sure you ask every question before leaving, because my experience was that important details were not explained. Overall, I left frustrated, unsupported, and would not rent from this location again.

If I could give this place zero stars, I would!!! The…read morecustomer service and lack of urgency were beyond disappointing. We came in at 10am to purchase a Father's Day gift,a grill. We already knew exactly which one we wanted, so this should have been a simple purchase. It took four calls to the Garden Center and one employee physically walking over there to try to find someone to help us, all with no success. After waiting 40 minutes, my husband went to the customer service/returns desk for assistance. There were 4-5 employees standing there chatting, and not a single one acknowledged us during the entire time we waited. We were told someone needed to either bring the grill down from the rack or retrieve it from a pallet in the back. What was particularly frustrating was that there were several employees available yet they chose to send the woman to handle the task alone. This isn't about questioning her capability it's about common sense and teamwork. We then spoke with another employee who repeatedly tried to convince us to purchase the floor model that was already assembled. I'm sorry, but if I'm spending $700 on a grill, I want a brand-new product straight out of the box. The fact that my purchase seemed like an inconvenience to the employees doing the job they're paid to do is not acceptable. After nearly an hour of waiting with no resolution, we decided to leave. We drove to Lowe's instead and received outstanding customer service. Not only were the employees helpful and attentive, but they even offered us a complimentary gift. We were in and out within 25 minutes. Ironically, at Home Depot, one of the first things they asked for was our ID so they could sign us up for a credit card. How about helping customers complete the purchase they came in for before pushing credit card applications? Extremely disappointing experience. We won't be returning.

I Love Home Depot!!!…read more Why you may ask?? Husky Tools!!! I had bought a Quick Adjust Straight Jaw Grove Joint Pliers A few years ago!! With use they corroded with use and loosened up!!! The Cool thing about Husky Tools is they have a Lifetime Warranty!! So I stopped by this Home Depot to Warranty replacement my Pliers!! I went to Customer Service where the Customer Service Team- Adriana , Noel and Priscilla Assisted me in Warranty Replacement Of my Defective Pliers!! They handled it as Professional Team !! They had me in and out in 5 minutes!!! Awesome!! This is A Baller On A Budget Approved Establishment!!! I keep my Pimp Hand Strong!! Number # 34 On The Yelp Top #50 List of The Most Prolific Yelp Elites Of 2025!!!

I like This Lowe's!!!…read more It has a Nice Nursery with lots of Plants!!! Awesome Tool Department!!! I used to be a Landscaping Professional at one time in my Life!!! I Love Kobalt Tools, Fiskar and Corona Tools and Lowe's carries all them !!! This is a Baller On a Budget Approved Establishment!!! I keep my Pimp Hands Strong!! Number 34 of the Top 50 Most Prolific Yelp Elites of 2025!!!!

I ordered an appliance from this store but need to talk to them about an issue regarding delivery…read more It is a total nightmare to get through on the phone. Wow..... I've called about 5 or 6 times now, and it's always a long long wait before anyone picks up. Last time, someone answered, but she's talking to someone in front of her, who's arguing about something he bought. No matter how many times you say hello, she can't be bothered to attend to the customer on the phone which she, for some unknown reason, answered, even though she wasn't ready to speak to the customer. Why on earth would you answer the phone if you're still talking to someone else? The other day i was put on hold forever. It was obvious nobody was going to pick up so i finally hung up and called back. Then the same thing happened when that employee transferred me to appliances. I see they only have 2 stars even though they're paying yelp a monthly fee. That means they're REALLY bad!