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    Lowe's Home Improvement

    2.0 (573 reviews)
    Open • 6:00 am - 10:00 pm
    Updated 1 month ago

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    Christine W.

    I find the stores well laid out and associates helpful. I picked up an online order and that was easy. I walked around the store and found out that they started selling Carhartt clothing!

    My actual order
    Gaston E.

    Triple Holds on Your Card and Zero Help Ordered six fence panels and one box of screws for pickup. The next morning my credit card alert showed Lowe's hit my card three different times for the same order. When I called the store, the manager casually explained that they place multiple authorization holds that can equal up to three times the purchase amount. Apparently this is normal, but nobody bothers warning customers about it. By the end of this ordeal they hit my card over 5 times with holds!!!!  The panels were ready the next day. The single box of screws? Over two weeks out. So they were planning to keep those holds sitting on my card for weeks because they couldn't source a basic box of screws. Customer service didn't help either. When I called to ask about the delay, the rep wouldn't even look up the order and told me they probably didn't have the screws. When I asked to cancel that one item so I could just grab the panels, she said I'd have to cancel it myself online or come into the store. before I left I needed some paint and stood around waiting for over 10 mins whole atleast 5 employees just played on their phones, everyone here is on their phone and when they finally got the paint guy to me I had no idea who he was due to him being in plain clothes no vest to Lowe's attire of any kind.

    Christmas Tree

    I'm a Senior and I wanted a small live Christmas Tree. I had checked various places on line to order but they wouldn't be here for Christmas, I started going to stores just in case and found the perfect tree at Lowe's in Union City 4ft. already in a stand $26.56 with taxes. I was so happy to have that special smell in the house for the holidays. A BIG thank you to the Garden Department Manager, I hope you have them again next year. Gloria R.

    Life IS good! New washer/dry stack!

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    5 months ago

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    4 days ago

    In store is great but the deliveries suck really bad I want to like this company I really do

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    8 months ago

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    1 year ago

    Shitty products shitty service don't spend a penny here!!! You can call all you want they don't give you crap.

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    3 years ago

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    Page 1 of 15

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    Review Highlights - Lowe's Home Improvement

    “Brian is awesome he's friendly patient and well educated in the brands and feature of the appliances.”

    Mentioned in 8 reviews

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    Harbor Freight Tools - Outside

    Harbor Freight Tools

    3.4(52 reviews)
    5.6 mi
    •$

    This harbor freight appears to always have more inventory in stock than other locations. I came in…read moreMarch to purchase a floor jack which they have in stock and the color that I wanted. My Daytona three to super duty in a metallic red. They were even nice enough to load it up in my vehicle. The service here is much better than the Hayward location.

    We've had our fair share of home improvement stores and we're now seemingly leaning toward Harbor…read moreFreight for tools which is great to have options. L O C A T I O N Harbor Freight Tools is located in a plaza on the corner of Blacow & Mowry Ave. The parking lot is shared by a Indian grocery store and other establishments. It was a crazy experience when we were parking so proceed with caution. I N S I D E Everything is labelled well and what I do is look up what we want online picking the store we want to go to and it will state what aisle to look and if they have inventory at that store. Take this with a grain of salt. What I found with this particular Harbor Freight was that many shelves and areas were empty. So again proceed with caution. But it was all quite organized. S E R V I C E We were in need of a 5/8 deep socket and a socket wrench as well as a normal wrench. Luckily Harbor Freight comes to the rescue as we're not needing anything super fancy, just something that will do the job without breaking the bank. Luckily they had what we needed at this particular Harbor Freight. There was someone who was walking up and down the aisles asking if people needed help. He pointed us in the right area. Checking out was a bit long though as there was only one person initially and they were doing a return that seemed to be having some issues. But eventually the line was being handled a second person as they saw the line was growing exponentially. He seemed to be chugging away through the line after we paid. Glad they were there to help but it would've been nice to have a third person helping out. O V E R A L L This particular Harbor Freight seems to be quite popular that their stock seems to be out of a lot of things. Lines got pretty long but it was just chance. I recommend trying out Harbor Freight for any tools you may need that are good enough and doesn't have to be expensive and just works.

    Photos
    Harbor Freight Tools - Double Sided Mounting Tape

    Double Sided Mounting Tape

    Harbor Freight Tools - Aisle

    Aisle

    Harbor Freight Tools

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    The Home Depot

    The Home Depot

    2.9(220 reviews)
    1.0 mi
    •$$

    Noel is the rainbow brother thats always making sure my visits to Home Depot (for pick ups or…read morereturns) is smooth and quick. His positive energy and can-do attitude always make you feel like you are in good hands. I always appreciate his efforts to go above and beyond because that is why shop at Home Depot.

    If I could give this place zero stars, I would!!! The…read morecustomer service and lack of urgency were beyond disappointing. We came in at 10am to purchase a Father's Day gift,a grill. We already knew exactly which one we wanted, so this should have been a simple purchase. It took four calls to the Garden Center and one employee physically walking over there to try to find someone to help us, all with no success. After waiting 40 minutes, my husband went to the customer service/returns desk for assistance. There were 4-5 employees standing there chatting, and not a single one acknowledged us during the entire time we waited. We were told someone needed to either bring the grill down from the rack or retrieve it from a pallet in the back. What was particularly frustrating was that there were several employees available yet they chose to send the woman to handle the task alone. This isn't about questioning her capability it's about common sense and teamwork. We then spoke with another employee who repeatedly tried to convince us to purchase the floor model that was already assembled. I'm sorry, but if I'm spending $700 on a grill, I want a brand-new product straight out of the box. The fact that my purchase seemed like an inconvenience to the employees doing the job they're paid to do is not acceptable. After nearly an hour of waiting with no resolution, we decided to leave. We drove to Lowe's instead and received outstanding customer service. Not only were the employees helpful and attentive, but they even offered us a complimentary gift. We were in and out within 25 minutes. Ironically, at Home Depot, one of the first things they asked for was our ID so they could sign us up for a credit card. How about helping customers complete the purchase they came in for before pushing credit card applications? Extremely disappointing experience. We won't be returning.

    Photos
    The Home Depot
    The Home Depot
    The Home Depot

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    Lowe's Home Improvement

    Lowe's Home Improvement

    2.6(312 reviews)
    8.4 mi
    •$$

    I came in looking for a few kitchen items, and one of the associates (an Indian man with glasses)…read moreapproached me and asked if I needed help. I did, and I appreciated him asking. I told him I was looking for a specific model of an item, and he said they could check surrounding stores for availability. Great. He then brought over another associate to help, but that associate said he needed the item number rather than the model name. The first associate repeatedly pointed to my phone and told me to look it up on the store's website myself. Aren't employees provided with handheld devices to look up products and inventory? If customers are expected to search for the information themselves, it would also help if the store had adequate cell reception. I couldn't get the website to load, and the associate acknowledged the poor reception and suggested I walk all the way toward the front of the store to get a signal. The second associate eventually walked away, and just as the first associate appeared to be leaving as well, he turned around and asked whether I have an air conditioner and whether I wanted to replace it. I said I have one but don't want to replace it. He then asked me why not, which I found unnecessarily intrusive. He followed that by asking whether I wanted to sign up for an AC maintenance service. I declined. I appreciate associates approaching customers and offering assistance, but there's a difference between being helpful and making a customer feel pressured and uncomfortable. I came in for help locating a kitchen item, not to be questioned about my air conditioner, why I don't want to replace it, or whether I want additional services. The interaction became uncomfortable enough that I was glad to leave the store.

    I'm shopping around for indoor plants. A hobby I just started. The Lowe's off Brokaw didn't have as…read moremany plants as the Fremont location. The Fremont location have more plants to offer and the customer service was great. I was looking for a plastic draining pan and the staff were helpful in pointing it out to me. It's not outside or near the entrance which you would think. They have growth hormones which I plan to use when my plants have more roots growing out of their pots. There are plenty to look at. I took a lot of photos but not all because there were so many plants. The plants are displayed very well and organized. If you need work-life balance, taking care of a plant in the office and seeing it grow is rewarding and takes your mind off work. Plants aren't too expensive when you start out with easy ones to raise.

    Photos
    Lowe's Home Improvement
    Lowe's Home Improvement
    Lowe's Home Improvement

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    Harbor Freight Tools - Broken brand new item

    Harbor Freight Tools

    3.0(93 reviews)
    4.4 mi
    •$

    First time encountered such rude customer service. Not sure if he's just unhappy with his job or…read morethey're having a bad day or is this how they always treat their customers. I called in to see if there was a tech cart in stock, because apparently their online inventory is inaccurate. A nice lady helped me. She told me they didn't have any in stock, I ask since you guys can see who has it and your inventory is more accurate in your system, can you tell me which store does have it ? She said yes I'll put you on hold, 5 mins later a guy came on the phone super aggressive, asking me what I'm looking for I said I have already been helped. He says what are you looking for ??? I told him wha I was looking for and he said unfortunately we don't stocks check here. You need to call every store if you want to know if it's in stock. Then I explained that since all HF have the same inventory can't he just view it to see it ? Aggressively told me no, I asked for his name he said he can't give out his name. I asked him then what was other lady doing for five minutes? He said she's not even checking the item she's helping another person. So please explain what was the point of putting me on hold and telling me you're going to check then not checking ?? I asked for his name and he told me he's not allowed to give out his name. This phone call was at 10:13am 4/17/26 I need someone to please reach out because this is unacceptable. I will also reach out to their main office in Woodland Hills CA.

    Poor customer service. Didn't realize brand new item was broken until I got home. Not worth the 1…read morehr round trip drive to return a $6 item, and they only offer refunds in person.

    Photos
    Harbor Freight Tools
    Harbor Freight Tools - The entrance

    The entrance

    Harbor Freight Tools - Receipt

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    Receipt

    Lowe's Home Improvement - hardware - Updated September 2026

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