This is a place is so unorganized. My husband has an auto shop down the street and every single…read moretime I come inside I have an issue. This time Jose gave me the run around with the scanner. Telling me someone else had it then he didn't know where it was. But a few days ago they had two. When I asked he said they only had one. But when the manager came all of a sudden they had two. Look if people are here it's because they need your customer service and more than likely they are having issues with their transportation. If that's something you are not able to provide. Find another career Jose seriously.

This store is under NEW management!!!! Jesus the store manager has amazing customer service and…read moreruns an amazing team ! Everyone is so helpful, quick, and knowledgeable!! I would highly recommend coming to this store for any thing you need !! This store makes you feel welcomed any day !!!

I Walked in to return an unused sensor I purchased day before, with receipt and part in original…read morebox. Was immediately told by employee they don't accept returns on anything electrical. I told him I checked return policy before buying and 30 day return policy with original receipt except for fluids etc. I asked him to show me return policy and he could not. Then he complained about new corporate owners Napa changed policy then went say that Napa is losing on my return but is there loss, like I'm ripping them off by making a return. This is now a Napa store front and other employee was trying to get his back as well to convince me item was not returnable. Employees are disgruntle about new management and may or may not know Napa's return policy. Never coming back here again.

Thank you Randy for your help with a part that I needed, your kindness and knowledge is so much…read moreappreciated. Its experiences like this that continues to bring customers back.

Soto was a great help, made the whole process really quick and very professional through it all.read more

love this place, staffs super helpful and welcoming. any part you need they either have or source…read moresuper fast either same day or the following. only down side is that the store does get pretty packed but that just means everyone knows this is the place to go!

06.28.2026 I have no…read morecomplaints on this location. This place always provided me with the items I needed for my vehicle maintenance. Staff has always been courteous and friendly. They greet you when you walk in and they wish you luck when you leave. Professionals at best. Autozone is the only go to spot for my vehicle maintenance and repairs. Plenty of parking and clean store inside. Not the greatest of neighborhoods, that is where the customer service takes place, it take presidence above all. Kudos

Do not recommend this location at all. Jenny provided some of the worst customer service I've…read moreexperienced. I attempted to return a part that I purchased and never even used, but she inspected it as if it had been installed, used, or swapped out. Instead of treating me like a valued customer, I felt like I was being accused of doing something wrong. The entire experience was frustrating, unprofessional, and disappointing. I will not be returning and would not recommend this business to others.

Great service and good prices; you can get your part here for a better price; why pay moreread more

I've been coming here for the past 24 years and they've never failed me. I see some complaints on…read morehere about people whining about the wrong part and fighting over the phone which is ridiculous. Just bring your part back and return it if you have an issue why would you complain over the phone? These guys have never done me wrong and if I got a bad part (which honestly I don't think I ever did except once because I always made sure to give the right information) I would go back and exchange it like a customer. There is no need to call on the phone and cry about it and create drama. Just go back and swap it or get a return. Hands down good prices, and able to get parts other places don't even have. Just know what you need and they'll let you know if they got it.

Went in for a quart of oil. The salesperson behind the counter was very helpful and answered my…read morequestions as well as made recommendations. I was in and out in minutes. no line no wait. Parking- On the street directly in front of store.

Came in for a battery for my car as their online website stated that this location had some in…read morestock but they didn't. Employee at the counter was helpful and also stated that they could order it or I could drive to one of the other locations that had my particular battery in stock. Didn't end up ordering it as I went back to Auto Zone to order it since they offered free installation and it is closer to my home. Was a little confused as I initially looked up Pep Boys and they must be owned by the same company. Pep Boys was the auto service side and Advanced is the auto parts store.

Amazing family own auto parts shop great price recommend for all your parts needs great…read morecommunication

The owner is really helpful. I came in looking for some parts and the owner took the time to show…read moreme some things to help me. He's very knowledgeable and generous with information on car parts I wasn't 100% sure about. I'll definitely be back! Thank you :-)

This is my go to spot for all automotive maintenance accessories! Been going here for over two…read moreDecades. Locations all over California. This location on South and Downey does not dissapoint. The staff has always been friendly with me, greeting me and asking how they can help me out. Truly professional on their part. You cant go wrong with Autozone. Autozone is the only place that will give you a lifetime warrant on all Brake pads, spark plugs and other specific items that pertains to vital kry components on your vehicle. You can also bring recycled oil to Autozone as a dump and go. I find this outstanding since alot of people change their oils and its good to know where to go, great for the environment! Overall, this location is in a good area. There are alot of Autozones in sketchy areas, but this particular one is away from sketchy areas. Clean and safe, next to a Walmart. Kudos to the staff. The guy this morning help me get a refund on an item I purchased. It was easy breezy!! No questions asked. Just have your receipt on hand.

I was helped by a gentleman name abolo at least that's how I would sound it out. Anyways he is what…read moreI would consider 5 star service. The min he check my battery when I ask him to test other things he didn't hesitate and informed me on some unsafe things he saw under my hood. Employees like him is why I only go to AutoZone and he definitely deserves recognition. The man has integrity! Anyways thanks